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Supported by
European Commission |
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What to do if the shop does not refund the payment? |
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Please contact Trusted Shops again. Enter the secured area, choose the corresponding guarantee and click "The payment for the goods returned has not been refunded yet" and then on "Next". Please enter the relevant information regarding payment methods on the next page. There is also space available for additional comments - any additional information may accelerate or facilitate proceedings. Confirm your information by clicking on "Submit" and we will take care of the problem according to the conditions of the Trusted Shops guarantee. |
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Information for Consumers: |
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