On this page you will find the answers to frequently asked questions. If not, please send an e-mail to service@trustedshops.com.

General Questions:

• How do I get a Trusted Shops user name and my personal password?
• Do I have to register prior to visiting a Trusted Shops member shop?
• How do I get the Trusted Shops guarantee from Atradius?
• What is a Log in?
• How can I check my personal data and guarantee terms?
• What is my user name?
• What do I do if I forget my password?
• How do I change personal information?

Questions about the money-back guarantee:

• Which shops already offer the Trusted Shops guarantee?
• How much does the Trusted Shops guarantee cost?
• What services does the Trusted Shops guarantee offer?
• How can I check the authenticity and validity of the Trusted Shops Trustmark?

Questions about problems with an online shop:

• What do I do in case of non-delivery?
• What do I do if I want to return goods?
• What to do if the shop does not refund the payment?

Questions about security:

• How does encryption work?
• Do I need special encryption software?
• How do I make sure that a transfer is encrypted?
• Which encryption software does Trusted Shops use?
• What is SSL?
• What is SET?
• What is an applet?
• Does Trusted Shops use a high degree of encryption (128 bit)?
• Which data will be encrypted by Trusted Shops GmbH?
• What is a certificate?
• What is a SSL-certificate?
• How can I check the authenticity of a SSL-certificate?
• What do I do when I see the message SSL-certificate expired?
• What is the validity of an SSL-certificate?
• Does Trusted Shops also support SET?
• How can I check the security settings of my internet browser?
• What is a cookie?
• What is the purpose of cookies?
• Where can I locate the cookie files?
• How can I control the cookies I want to accept?
• What is Java Script?

Questions about privacy:

• Will my data be transferred to third parties?
• Which information will be stored and how long will it be stored?
• Is my data registered with Trusted Shops protected?
• Is there a safe method of transferring of data to Trusted Shops ?