References and customer statements

What do shop operators say about Trusted Shops?

“In the press you keep hearing about cases of fraud on the Internet. That’s why many people still hesitate when it comes to making purchases online. That’s why I looked for a solution to win the trust of future customers amidst the anonymity of the Internet and make purchases less risky for them. I succeeded in doing so thanks to Trusted Shops accreditation. The whole experience has been totally positive. Sales have increased measurably thanks to accreditation.” (Jens Reising, Platinum Globe)

“We’ve chalked up about 50% more sales since accreditation by Trusted Shops.” (Annette Fox, handyexpress)

“As an investment, accreditation will undoubtedly pay for itself: with the Trusted Shops seal, customers’ trust soars and sales increase in the shop as a result. And if we actually have a dispute with a customer, I can always count on professional help from Trusted Shops.” (Karsten Sedler, unico-shop)

“There’s been a clear rise in the number of customers who pay by credit card since our accreditation!” (Christian Nockemann, Mineralium.com)

“We’re very satisfied with Trusted Shops. Sale by invoice is not practical over the Internet for small companies. Trusted Shops contributes to raising customers’ trust so they select other forms of payment.” (Holger Jaekel, kidsroom)

“Immediately after receiving the seal of approval, there was a 30% jump in sales!” (Jochen Hauser, Jamon.de)

“Last winter we submitted our online shop for exclusive gentlemen’s clothing and accessories to the very thorough Trusted Shops test and it was well worth it. Customers’ trust has noticeably increased and we can see this in the sales figures too! And of course our next Lloyd Shoes online shop for men and women has also been accredited. I heartily recommend accreditation by Trusted Shops.” (R. Wittenstein, menswear)

What do the experts say?

"The seal shows the consumer that he can order from an online shop without worrying. In addition to German retailers , international shops are now also displaying the seal of approval. Why do retailers actually become accredited? Most of the time, having the seal on the homepage really strengthens sales." (Euro Magazin)

 

Speaking in Dublin at a conference on "Building Consumer Confidence in the European Online Marketplace" hosted by the EU Presidency, David Byrne, European Commissioner for Health and Consumer Protection, said:

"Developing a thriving e-commerce sector is vital for the competitiveness of Europe's economy. We cannot do this unless European consumers are prepared to shop online. Consumer confidence has to be addressed. This poll shows that trustmarks, or independent verification of a site as trustworthy, may have an important role to play in supporting consumer protection legislation and increasing confidence in online shopping. I intend to present a policy document on online consumer confidence later this year which will help focus the work in front of us."