Reviews for erzgebirgepalace.com



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 831 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,267 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
A well-made and unusual nutcracker, speedy delivery
5.00
Excellent

Beautiful pyramids. I had a question and they promptly answered, and helped me make the pyramid work.
5.00
Excellent

prompt and efficient

Love your products1
5.00
Excellent

They are simply amazing at what the make and how the get it to you.
5.00
Excellent

Quite beautiful.
4.67
Excellent

Very prompt delivery, excellent Smoking Man Highly Recommend
5.00
Excellent

The craftsmanship is excellent and the delivery was great. I got this just in time for Christmas.
5.00
Excellent

Great job as always
5.00
Excellent

Beautifully made products, fast service, will order gifts again
5.00
Excellent

Very comforting to know that there are still companies that realize that the customer is number one.
5.00
Excellent

There were no negative experiences from shopping to delivery.
5.00
Excellent

The product was as described on web page and the quality is exceptional. Thank You.
5.00
Excellent

Shipment arrived in just 3 business days from Germany, much faster than most companies ship in country. Nutcracker was in perfect condition and is so cute.
Thank you.
5.00
Excellent

Everything was excellent, from corresponding with customer service about choosing the right nutcracker to the delivery. The nutcracker I purchased is perfect in every way---functionality, quality, craftmanship, colors and details. Thank you
5.00
Excellent

Quick shipment (halfway around the world) Very satisfied
5.00
Excellent

Fantastic. Great product. Quick delivery.
5.00
Excellent

I can't believe how quickly my order arrived 3 days from Germany This is my 2nd order with Erzgebirge Palace, and there is a reason I ordered again - they have a great selection, fair prices, and the products are quality items. We now have a Christmas Pyramid and a Smoker - both were/will be gifts for my husband. Thank you
5.00
Excellent

I was amazed at the rapid response and fast delivery all the way from Germany to Phoenix in plenty of time before Christmas Thanks Erzgebirge Palace
5.00
Excellent

Amazing delivery times
5.00
Excellent

Santa is great Got to CA in only 4 days. Item replaces one I bought in 2004. Craftsmanship is meticulous. Definitely a keeper for years to come.
5.00
Excellent

Ezcellent
5.00
Excellent

The quality of the nutcrackers I received is incredible. Tracking the shipment was easy, and the packaging kept everything safe. I'll be back for more
5.00
Excellent

Loved the item Fast delivery
5.00
Excellent

this is a Christmas gift and the person will be so delighted
5.00
Excellent

Incredibly fast service. Well packed. Am happy.
5.00
Excellent

I received my order very quick and very satisfied with my purchase.

The Gunther Family
5.00
Excellent

I love your Fast safe service. Beautiful music box Sounds like an old fashioned box. This is a Wonderful company. It’s My favorite on line for gifts. Merry Christmas
5.00
Excellent

Brilliant
5.00
Excellent

My item is absolutely beautiful, I couldn't be happier with it. The two-tiered pyramid I ordered is a Christmas gift to my mother, and it has deep significance behind it. My mother lost her German nutcrackers and such after her parents passed, and I was so lucky to happen upon a two-tiered pyramid that was made by the very same artist who made many of her lost German treasures. Many, many thanks.
5.00
Excellent

This is a beautiful ornament, great packaging, reasonable delivery tine
5.00
Excellent

Thank you
5.00
Excellent

The smoking stove was great.
5.00
Excellent

Everything went very well
5.00
Excellent

Looks great
5.00
Excellent

All went well
5.00
Excellent

I received my order quickly and all the objects, including a large pyramid, were well packed. The ornaments and pyramids are beautiful; the craftsmanship is superb.
5.00
Excellent

Arrived very quickly and with little gift.
5.00
Excellent

Excellent
5.00
Excellent

The music box is really up to my expectations..the angels are exquisitely cute and the device perfect.
UPS delivery service may not be the best option...
4.67
Excellent

3rd time was a charm My go to for German items. Only complaint is that my Steinbach Nutcracker did NOT have its hangtag.
4.67
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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