Reviews for erzgebirgepalace.com



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 793 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,818 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent customer service and fast delivery.
5.00
Excellent

Easy ordering process, and very fast delivery from Germany to US. Product arrived in excellent condition.
5.00
Excellent

Well-packaged and arrived as expected. My new family heirloom is sturdier and better looking than I expected-- the details are breath-taking. I highly recommend this store and will purchase other items from them. Kudos
5.00
Excellent

3rd time I've ordered and on each occasion the item has arrived promptly. The products are fabulous quality and I absolutely love my little collection of smoker gnomes. Thank you.
5.00
Excellent

I love everything I ordered What beautiful craftsmanship on everything. Can't wait for Christmas toset up my village.
5.00
Excellent

Super fast delivery and goods are in perfect condition
5.00
Excellent

Very fast delivery within 24 hours to Holland. And a very nice nutcracker.
5.00
Excellent

Is a good web
my experience have beed very good
In a future I hope that conect you anthoner time
thank you so much
Jaume
4.00
Good

Very good, and fast delivery
5.00
Excellent

I was totally amazed how quickly I received my order. The service was excellent.
received order in excellent condition.
I will definitely use and recommend Erzgebirgepalace.
5.00
Excellent

Nutcracker was exactly as described - my husband was quite happy with it.
5.00
Excellent

If only the shipping wasn't so expensive
5.00
Excellent

Very surprising that you can actually get product quicker from Europe than in states. Really enjoy our smokers, our first we purchased when we were in Europe. Thank you
5.00
Excellent

Great site, very fast delivery of quality goods
5.00
Excellent

Got exactly what we required with no fuss
5.00
Excellent

Beautiful work, perfectly packaged, arrived quickly. What a treasure
5.00
Excellent

I recently ordered 4 nutcrackers from Erzgebirge Palace. I received an email communication right away confirming my order, an email with tracking information once the order shipped, and the package arrived within a few days. The nutcrackers were in perfect condition and really nice. Everything as expected.
5.00
Excellent

My husband and I have ordered and received 4 of your large Nutcrackers, and have one more on order to be delivered in November 2017. Our experience could not have been any better and professional. We were kept updated on every stage of the delivery and the quality of the workmanship is outstanding as we expected from German Craftspeople.
5.00
Excellent

Really great product, arrived well packaged and in 3 days from Germany to England. Email notifications are very good. This is my second purchase from Erzgebirge Palace and I will be making more, can highly recommend.
5.00
Excellent

This was a great experience. Very easy to order and the packaged shipped overseas in 2 days. I highly recommend this merchant. Thanks.
5.00
Excellent

The prices are not an accurate reflection of the current Dollar/Euro exchange rates.
4.67
Excellent

Order was well packaged and arrived very quickly.
5.00
Excellent

Great item and service
5.00
Excellent

I was completely satisfied with the whole transaction. I was pleasantly surprised at the speed of delivery. It only took a few days to arrive.
5.00
Excellent

I ordered a smoker. It was easy to find and buy. Living in the United States I expected delivery from Germany would be complicated, expensive and take a long time. It was just the opposite -- easy to order w delivery (same as most websites), less expensive than I had feared. And shipping? My order arrived in three days This made it a great present for Valentines Day. Thanks
5.00
Excellent

Super fast delivery Very nice and high quality.
5.00
Excellent

I had a problem with my order and the customer service was fantastic. Thx
5.00
Excellent

Excellent as always
5.00
Excellent

Totally supreme.
Absolutely marvellous experience, from watching the video, seeing the craftsman at work, ordering and receiving the work of art
5.00
Excellent

delivery much better since you switched to ups. days instead of weeks.
Only problem we had was autumn season Product No.: 015-30-4H4003, had several pieces broke off but I glued them on ok, but the rake the lady is holding is broken in half. I glued it, but it just won't hold.
4.67
Excellent

Truly excellent online site, clear descriptions and easy order flow.
Material arrived in excellent condition.
Thank you
5.00
Excellent

Staff didn't appear to know which products were on the Erzgebirge website when I telephoned to make an enquiry
4.67
Excellent

I ordered a wonderful smoker & incense. They arrived very quickly, packaged well and the products were exactly as described. I am MOST pleased with my purchases and highly recommend this store.
5.00
Excellent

One of the items had a broken figure - the ski had separated from the child. I glued it back on. Also several small pieces has broken off the tree. Otherwise I am happy.
4.00
Good

Everything that had anything to do with this company was utterly fantastic I received the mobiles in Canada in perfect condition, which was a relief as they were Christmas gifts. I also had the opportunity to track the package during it's shipment and that made it even more fun Thank you so much The recipient's were enthralled.
5.00
Excellent

Shipping was VERY expensive.
4.33
Good

good experience, since I am in the USA did have an exchange charge on my credit card, everything else was perfect
5.00
Excellent

Excellent selection of merchandise I enjoy the ease of shopping and fast shipping As a flight attendant, I am in Mainz 3 times a month and could easily go to Weisbaden to shop. But, I prefer to make a purchase from you Many, Many Thanks for your wonderful service Danke
5.00
Excellent

Very fast delivery - ordered only days before Christmas
5.00
Excellent

Couldn't be happier
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

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5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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