Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 791 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,835 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very Pleased
5.00
Excellent

I purchased the nutcracker for a wedding gift and it was shipped quickly.
5.00
Excellent

I have bought a number of wooden items from your company and have always admired them and they are always commented on at home pleasurably. They are a delight. Wendy
5.00
Excellent

They loved it
5.00
Excellent

Always everything perfect. Delivery arrives in good condition, top quality items and customer service. always very happy.
5.00
Excellent

This item is amazing absolutely beautiful and my mother loves it just what she wanted as she has wanted one of your hand shaved trees since she seen them months ago but delivery was appallingly bad driver was lazy asked him to leave with neighbour if was not in he lied saying they was not in when they clearly was UPS r crap apart from that excellent
3.67
Good

The ordering process, price and product were great and delivery was on time. The only thing was that my credit card company called immediately because it was a out of country purchase and the company that showed up on bill was a totally different name that credit card company said was a utility company? Everything worked out but always concerned about identiy theft.
4.67
Excellent

As a buyer from the U.K. I found the whole process from ordering to delivery excellent and the product is also excellent and to a very high standard many thanks. I would recommend this company to my friends and family.
5.00
Excellent

Great selection and service.
5.00
Excellent

One of the items was damaged on arrival. Figures had come loose from their stand and I will have to repair
2.67
Fair

This is a wonderful company - reliable, large inventory, very fast delivery, excellent customer service. I am totally satisfied.
5.00
Excellent

Smokers are adorable and service is magnificent.
5.00
Excellent

First class service
5.00
Excellent

Once again we were extremely happy and very satisfied with every aspect of our order and delivery.
5.00
Excellent

Ordered my lovely Easter decorations and received them within a week in New Zealand. I will certainly be ordering again.
5.00
Excellent

This is the third set I have got one for my 2 daughters and I have one. We all just love them thanks I am sure well be ordering something else soon.
5.00
Excellent

Absolutely gorgeous products. Packed the products well. Nothing to fault.
5.00
Excellent

Excellent customer service and fast delivery.
5.00
Excellent

Easy ordering process, and very fast delivery from Germany to US. Product arrived in excellent condition.
5.00
Excellent

Well-packaged and arrived as expected. My new family heirloom is sturdier and better looking than I expected-- the details are breath-taking. I highly recommend this store and will purchase other items from them. Kudos
5.00
Excellent

3rd time I've ordered and on each occasion the item has arrived promptly. The products are fabulous quality and I absolutely love my little collection of smoker gnomes. Thank you.
5.00
Excellent

I love everything I ordered What beautiful craftsmanship on everything. Can't wait for Christmas toset up my village.
5.00
Excellent

Super fast delivery and goods are in perfect condition
5.00
Excellent

Very fast delivery within 24 hours to Holland. And a very nice nutcracker.
5.00
Excellent

Is a good web
my experience have beed very good
In a future I hope that conect you anthoner time
thank you so much
Jaume
4.00
Good

Very good, and fast delivery
5.00
Excellent

I was totally amazed how quickly I received my order. The service was excellent.
received order in excellent condition.
I will definitely use and recommend Erzgebirgepalace.
5.00
Excellent

Nutcracker was exactly as described - my husband was quite happy with it.
5.00
Excellent

If only the shipping wasn't so expensive
5.00
Excellent

Very surprising that you can actually get product quicker from Europe than in states. Really enjoy our smokers, our first we purchased when we were in Europe. Thank you
5.00
Excellent

Great site, very fast delivery of quality goods
5.00
Excellent

Got exactly what we required with no fuss
5.00
Excellent

Beautiful work, perfectly packaged, arrived quickly. What a treasure
5.00
Excellent

I recently ordered 4 nutcrackers from Erzgebirge Palace. I received an email communication right away confirming my order, an email with tracking information once the order shipped, and the package arrived within a few days. The nutcrackers were in perfect condition and really nice. Everything as expected.
5.00
Excellent

My husband and I have ordered and received 4 of your large Nutcrackers, and have one more on order to be delivered in November 2017. Our experience could not have been any better and professional. We were kept updated on every stage of the delivery and the quality of the workmanship is outstanding as we expected from German Craftspeople.
5.00
Excellent

Really great product, arrived well packaged and in 3 days from Germany to England. Email notifications are very good. This is my second purchase from Erzgebirge Palace and I will be making more, can highly recommend.
5.00
Excellent

This was a great experience. Very easy to order and the packaged shipped overseas in 2 days. I highly recommend this merchant. Thanks.
5.00
Excellent

The prices are not an accurate reflection of the current Dollar/Euro exchange rates.
4.67
Excellent

Order was well packaged and arrived very quickly.
5.00
Excellent

Great item and service
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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