Reviews for erzgebirgepalace.com



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 819 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,905 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very nice and quick
5.00
Excellent

Good German customer service. Vielen Dank.
5.00
Excellent

Delivery as stated, well packaged Great quality
5.00
Excellent

We visited your shop in Germany. We wanted to purchase one there, but didn't have the room. Very fine quality.
5.00
Excellent

Fast shipping and beautiful product
5.00
Excellent

Excellent service, the Scottish Nutcracker is wonderful so pleased with it, he is for my Grandson's 21st. He has been collecting an "army" of nutcrackers since he was little. This is the "real thing" for his 21st, the others are all copies, having seen the quality of this one am sure there will be more genuine ones to come in the future. Pleasure to deal with you, many thanks. Gail
5.00
Excellent

Ordered, received as promised. No hassle.
5.00
Excellent

I just received my second order from Erzgebirge Palace and I could not be more satisfied. I do not hesitate to recommend them to my family and friends.
5.00
Excellent

I can't believe how quickly I received this in the UK after despatch. And it is beautiful. Thank you
5.00
Excellent

My items always arrive well packaged with no harm done and in a very reasonable amount of time
4.67
Excellent

Excellent service. After receiving the shipment confirmation, my order was delivered within 4 days. Everything arrived in perfect condition, I can't wait for Christmas to display my nutcracker and smokers. Thank you
5.00
Excellent

Perfect Transaction
5.00
Excellent

Fast efficient service, wonderful product received.
5.00
Excellent

Have been looking for the perfect nativity figures for my project and this is it. For exceeded expectation. Figures are very detailed for their size. Perfect size. Shipped quickly. For fragile products I am told to always ship 2 day. Faster shipping is less likely to be damaged. Packaging perfect.
5.00
Excellent

What a wonderful experience The website was accurate and easy to navigate. I ordered the product I wanted and in 3 business days it was at my door I was able to track it's travel progress and it arrived as promised in perfect condition.
5.00
Excellent

Very fast delivery, nice set and will be a lot of fun for me and my daughters
5.00
Excellent

Beautiful piece that my husband absolutely loves. The shipping was incredibly fast and packaging was very well done. Thank you
5.00
Excellent

The shipping was fast; the products are fabulous and they were packed well.
5.00
Excellent

I love the ornament designs and quality. I was also very impressed by the speed of delivery. Thank you for the site - it's great to be able to buy Christian Ulbricht ornaments online.
5.00
Excellent

The most divine craftsmanship and quality. 10/10
5.00
Excellent

Absolutely beautiful music boxes.
5.00
Excellent

Excellent
5.00
Excellent

Amazing High Quality Item - Great Website with Easy Navigation & Checkout - Item was Double Boxed & Packaged Well - Package Arrived Unbelievably Fast in Perfect Condition (Less than a week to the west coast of the U.S.) - Highly Recommended
5.00
Excellent

This experience/transaction was wonderful in EVERY way. The merchandise was as described, so was the delivery and follow up communication. I will look to these folks to fill future needs.
5.00
Excellent

well made and great value for money also very cute to look at
5.00
Excellent

I am really pleased with this item, it is exactly as described, and very well made.
I was also amazed at how quickly it arrived.
5.00
Excellent

I am in love with these products, they are top quality and exquisitely made. My parcel idea always prompt and arrives in New Zealand working 2 weeks.
5.00
Excellent

Alles OK
5.00
Excellent

Excellent customer service every time I order. Very fast delivery to the UK. A huge range of high quality products at great prices. I can highly recommend Erzgebirge Palace.
5.00
Excellent

Good quality :)
5.00
Excellent

Package came quickly with all that I purchased perfect. Everything is beautiful
5.00
Excellent

The three nutcrackers I just bought are well crafted with a great attention to detail. The wood is smooth all over, and the paint is bright and crisp. I also love the furry hats some have and the tools of the trade each character carries. These are beautiful nutcrackers. The three magi are next on my list
5.00
Excellent

Ordering was so easy and I was kept informed on when it was processed to when it was delivered.I will definitely use you guys again.
5.00
Excellent

Excellent product excellent delivery
5.00
Excellent

The items were made of quality material and workmanship. The order was delivered quickly and soundly
5.00
Excellent

Everything perfect
5.00
Excellent

I've ordered a few times from this place and always quick and excellent service and delivery.
5.00
Excellent

Always the best products We needed to receive them in just a few days, and they had them out the door in Germany within a few hours and in our home in the US within two days with their regular shipping option Great shop
5.00
Excellent

Purchase was trouble-free.
5.00
Excellent

We received our item promptly and it was packaged well. Our item matched description and we are pleased with it
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.