Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 725 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,688 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Pacacke arrived on time. Haven't used it, but seems to be perfect.
5.00
Excellent

Excellent product, promptly delivered, at a good price
5.00
Excellent

Arrived safely very pleased with purchase
Thanking You
Judith Robinson
5.00
Excellent

Great products, great craftsmanship, fast delivery and well packaged.
5.00
Excellent

Excellent
5.00
Excellent

Alles super Everything was excellent. Will happily buy in this store again.
5.00
Excellent

As far as delivery is concerned, it would be adequate to prior arrange a more specific time and day of the week.
I wasn't at home when the goods arrived and not reachable by phone.
However, I called the assistants and, as they weren't too far away, we arranged a place to meet and have the delivery done.
4.67
Excellent

Fantastic products.. Great delivery and service
5.00
Excellent

This was a gift for a cousin living in Germany. In her thank you note to us, she wrote, "This is a fantastical gift" She was very happy to have received it. Her happiness brings happiness to us. Thank you for your service and quality product.
5.00
Excellent

I recently started back into collecting these.and they are adorable.
5.00
Excellent

Very good product
5.00
Excellent

Quick delivery. No problems.
5.00
Excellent

Very pleased with the product and speed of delivery
4.00
Good

I love my Black Forest Smoker, looking forward to getting another.
5.00
Excellent

Very pleased with the products we selected. Great craftsmanship. The delivery of the goods was far and above what we have ever experienced.

We will order again.
5.00
Excellent

My drummer nutcracker arrived safe. It is absolutely gorgeous. The workmanship is phenomenal So beautiful..I love it Thank you for selling well-made products.
5.00
Excellent

good product quality and service.
5.00
Excellent

Every year - always excellent. Thankyou.
5.00
Excellent

ordered a replacement fan for my christmas pyramid. It arrived quickly and works great. Shipping was pricy but worth it to me to repair a family heirloom Thanks
5.00
Excellent

The incense burner is exactly what I expected. I'm sorry to report that the Christmas Tree toy wasn't glued to the tray and the stack of blocks is missing from the package. So his toy shelf looks a bit empty.
4.67
Excellent

Very happy with customer service and ease of ordering.
5.00
Excellent

The site is easy to navigate and the purchase process is easy. I now have two nutcrackers from Erzgebirge Palace, they are of excellent quality. They are beautiful items to display. Delivery was also prompt and efficient. The little bag of jelly bears included is a nice touch
5.00
Excellent

Everything was wonderful. I will be a returning customer.
5.00
Excellent

My friend was very happy with her smoker, and some of her friends now want one Impressive timing on the delivery and she said everything arrived intact.
5.00
Excellent

Very happy with my purchase. The quality is superior I hope to purchase again
in the future. I am sad though that right after my purchase the prices went up.
Don't know if the smokers ever go on sale but I would like to be notified if they
do.
Thanks so much for making a great product
Linda Marr
5.00
Excellent

My son gave my wife a snare drummer smoker for Christmas. She loved it. I gave her the bass drummer smoker for her birthday. My wife and sons were drummers in a fife and drum corps for many years. These smokers brought back fond memories. I received the bass drummer smoker is 2 days. Excellent customer service that was much appreciated.
5.00
Excellent

We love the quality of these ornaments. However, we felt for the size and weight of the package that the delivery charge was very high; we almost did not purchase these beautiful ornaments because of the high delivery charge. Thanks for the beautiful ornaments.
5.00
Excellent

I am so happy with my pyramid.I had the good fortune of living in Germany for several years. My years living there give me wonderful memories.I had a pyramid but with frequent moves it became lost and having this new one renews my memories. The craftmanship as I remembered was of the highest quality and my new pyramid is of the same quality. Thank you so much
5.00
Excellent

Wish the nutcracker would have been taller - I know it said 6 inches -there was not any other options .

Also wish the shipping had options as well- very expensive to ship priority - I am okay for it to take longer with less expensive cost of shipping.

I will enjoy it all the same. Thank you, Andrea
4.00
Good

A first class item & a brilliant after sales service experience, very happy to recommend.
5.00
Excellent

Excellent product, fast delivery.
5.00
Excellent

Please don't hesitate to buy this superb Christmas Pyramid. It's well worth the cost as the detail and workmanship is outstanding. The difference between this product and the Asian-made version is remarkable. Buy the original from the Ore Mountains
5.00
Excellent

My order was processed and arrived very fast. However, one of the Santa smokers I ordered for a gift was broke when the gift was opened. The Santa's arm had fallen off. I was able to glue it back on but was very disappointed that I had to do that.
4.00
Good

Everything was done has planned Perfect :)
5.00
Excellent

All good
4.33
Good

Beautiful items, delivery faster than expected and everything arrived well protected. I will be shopping here again
5.00
Excellent

Faster delivery then US. Very pleased, plan on purchasing additional pieces.
5.00
Excellent

It was a pleasure to do business with them Everything arrived quickly and packaged perfectly. Thank you
5.00
Excellent

Excellent as usual :-)
5.00
Excellent

I appreciate the quality and how quickly I received this item. Thank you
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
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4.5 - 3.5Good
3.5 - 2.5Fair
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