Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 814 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,954 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Der gleiche Artikel wurde 2x geliefert da bei der ersten Lieferung beschaedigt. Das klappte gut, aber beide Lieferungen waren auf aehnliche Weise zerbrochen bzw. beschaedigt. Nach der zweiten (beschaedigten ) Lieferung wurde mir am Telefon gesagt, dass ich das selber wieder zusammen kleben koennte. Sorry, ich darf hier nurnoch 71 Zeichen schreiben. Also dann: viel Spass beim Reparieren u. Basteln.
1.00
Very Poor

Products arrived quickly.
5.00
Excellent

I love the items I ordered
5.00
Excellent

Loved the smokers I received. One is a gift for someone special.
5.00
Excellent

Wonderful service and products.
5.00
Excellent

My order arrived without problem . When i opened the box to check the smoker Santa Claus , the head came apart unglued . Not a major problem , because i managed to glue it back , but perhaps be a little more thorough when you ship the goods .
4.33
Good

very satisified
5.00
Excellent

Delighted with my purchase Wonderful quality and super fast shipping
5.00
Excellent

great fast service and the nutcracker soldier is fab
5.00
Excellent

Love the product
4.33
Good

Erzgebirge exceeded my expectations Their prices are excellent and the delivery was extremely prompt.
5.00
Excellent

I was so pleased when the package came--I could hardly believe it arrived so quickly from Germany The ornament is sublime.
5.00
Excellent

Hassle free ordering and prompt delivery of my goods, which exceeded my expectations.
5.00
Excellent

Haste free ordering and delivery. Goods exceeded my expectations.
5.00
Excellent

Ornaments I purchased will be Christmas gifts. They are great quality and quite unique handcrafted items. Transaction was smooth and the shipping was amazingly fast. Thank you
5.00
Excellent

Beautiful music box and great service Thank you
5.00
Excellent

Great service fabulous item really loved it
Gingerbread King Nutcracker amazing detail and craftsmanship
Would definitely recommend and would definitely use again absolutely delighted
5.00
Excellent

Easy and great product.
5.00
Excellent

Fast delivery. Great customer service. Easy to use website re ordering on line.
Absolutely gorgeous Angels.
Just wish postage wasn't so expensive....
5.00
Excellent

Beautiful products- high quality. Very fast delivery.
5.00
Excellent

I’m really satisfied with the Doppelschwibbbogen I ordered. The delivery was really fast within two days and nothing was broken. The customer service was excellent
5.00
Excellent

Very satisfied
5.00
Excellent

Everything ok
5.00
Excellent

Excellent quality, fast shipping, beautiful things....can't wait to get more.
5.00
Excellent

Shipping is expensive, but I can understand since it's international. LOVE the quality and was happy with the timing. We will order a new nutcracker every year
5.00
Excellent

Beautiful item, excellent service. Thank you.
5.00
Excellent

I have ordered nutcrackers before from you and have always had top notch service...and this time is no different. Excellent company to do business with Thank you
5.00
Excellent

Very good quality and fast delivery
5.00
Excellent

Beautiful items, extremely fast order processing and shipping to the U.S.
5.00
Excellent

Wonderful items, great workmanship, terrific service Beautiful, beautiful, LOVE to shop at Erzgebirge Palace..... Carol
5.00
Excellent

Great
5.00
Excellent

Would use again,
4.67
Excellent

Item arrived in excellent condition. It was well packaged. Secondly, I was very pleased as to the arrival time. I thought it would take 7-14 days; item arrived very quickly after I placed the order.
My only concern: I fear that the fins at the top will catch fire or get burned. How can I protect them from flame?
5.00
Excellent

Music box was even more charming than I had hoped--I plan to buy more. One windup lasts a long time... And came very fast, which i needed I could not find anything like it in Germany--I had no time to shop--so used it as a "souvenir" gift when I got back from my visit to Germany
5.00
Excellent

It was easy to make a selection and pay for the Smoker on your website. I was kept informed of shipping and delivery arrived earlier than I expected. The Smoker is wonderful
5.00
Excellent

No problems
5.00
Excellent

Beautiful workmanship and packaging was impeccable.
5.00
Excellent

Communication was excellent, delivery speed was great. Very happy.
4.67
Excellent

I would re-think paper as packing filler. It compresses leaving space which allows for crushing of box.
5.00
Excellent

I can't say enough about the quality of the products and the efficiency of this company in providing these beautiful pieces to us I was in Germany and saw all these gorgeous pieces and fell in love immediately with them and I'm so thrilled I can continue to purchase them thru this company Thank you
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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