Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 801 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,869 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I've ordered a few times from this place and always quick and excellent service and delivery.
5.00
Excellent

Always the best products We needed to receive them in just a few days, and they had them out the door in Germany within a few hours and in our home in the US within two days with their regular shipping option Great shop
5.00
Excellent

Purchase was trouble-free.
5.00
Excellent

We received our item promptly and it was packaged well. Our item matched description and we are pleased with it
5.00
Excellent

Always easy, always excellent quality and always satisfied. You make ordering and delivery so simple Thank you.
5.00
Excellent

Exactly what I ordered and LOVE my smokers.
5.00
Excellent

Perfect. I wanted this for my 5 year old granddaughter who had wistfully returned to me one which I have had for 40 years and am keeping safe for the next 5 year old grandchild. She was so good and didn't ask for it but said "I must leave this with you Grannie?' I was thrilled to be able to find something so similar to the original which she may keep. Thank you.
5.00
Excellent

Super fast shipping and product was packed very well. Arrived undamaged.
5.00
Excellent

A smooth and effortless transaction. Our purchase arrived in perfect order and sooner than expected. Absolutely no problems.

THANK YOU
5.00
Excellent

Fantastic company and I am thrilled with the goods as they will make wonderful wedding presents , very many thanks Pippa
5.00
Excellent

great
5.00
Excellent

Thank you for promptness and care with recent order.
5.00
Excellent

Thank you for the Haribo and excellent service. It was worth the money
5.00
Excellent

Good price and great product. Got here super-fast, and even though I wasn't here for delivery, UPS pick-up was simple (unlike THL deliveries here in Belgium, which many other stores use).
5.00
Excellent

I love my first incense smoker Customer Service was quick to respond to my inquiry, and I received the order in two days (I live in California). I'm already planning my next purchase
5.00
Excellent

I love the pyramid I received.
5.00
Excellent

What I wanted was out of stock. Asked for notification when it would be available. notice came,ordered it and received in a couple of days. Awesome, even came with small pack of gummy bears. My only complaint would be only shipping option is ups express. Would like a cheaper shipping solution but it did come super fast. I like these guys
5.00
Excellent

A very big thank you for the very quick delivery and prompt Service with the
Christmas decoration. I assembled it straight away and tried it out to see if it was working for Christmas.I was impressed with the high quality workmanship with the importance to fine detail. Sincerely Jurgen Lehmann
5.00
Excellent

Appreciated the prompt delivery. Both smokers are beautiful. Thank you
5.00
Excellent

quick service for quality product
5.00
Excellent

Excellent service
5.00
Excellent

Exceptionally quick delivery time, excellent product. Customer service was outstanding. There was slight damage to one of the figures during transit and both the manufacturer and shipper worked to replace the figure in a very reasonable time. I will be ordering from them again.
5.00
Excellent

We received our latest Nutcracker. Unfortunately, the nose had come unstuck, but we were able to rectify that ourselves, but you may want to note not to pack the nutcracker resting on his nose as that is what probably caused it to detach. It is also to be noted that this was one of the cheaper nutcrackers and that this is the first time we have had any sort of a problem.
4.33
Good

The nutcracker was shipped the very next day and it is absolutely perfect Thank you
5.00
Excellent

Everything is good
5.00
Excellent

It is great and well done.
5.00
Excellent

Thanks for your excellent products and services.
5.00
Excellent

Had to re-glue the shoes and little ball on hat, but very pleased with product, delivery, and overall transaction.
Thank you
4.67
Excellent

Erzgebirgepalace has made it very easy to shop on line from abroad. I am California, USA and have used them twice. Both occasions my shipments were relatively quick and my order was complete. I will continue to shop and hope in the near future I can personally visit. Well done
Regards
Jose A. Fino
5.00
Excellent

You have always been the most helpful with questions and your merchandise is just as you have always described. I will continue to order. I was minus a cat ear off of a smoker I received, and sent them an email and they sent me the ears. It really surprised me for such a little thing, but left with with such a great appreciation to this business.
5.00
Excellent

Excellent
5.00
Excellent

Excellent service - items were exactly as described
5.00
Excellent

Never had a problem.
5.00
Excellent

My third purchase from Erzgebirge Palace was a dream. Their website is very clear and easy to use, my smoker arrived very well packaged and only 2 days from Germany to the UK. For high quality products at good prices I can highly recommend Erzgebirge Palace.
5.00
Excellent

Very Pleased
5.00
Excellent

I purchased the nutcracker for a wedding gift and it was shipped quickly.
5.00
Excellent

I have bought a number of wooden items from your company and have always admired them and they are always commented on at home pleasurably. They are a delight. Wendy
5.00
Excellent

They loved it
5.00
Excellent

Always everything perfect. Delivery arrives in good condition, top quality items and customer service. always very happy.
5.00
Excellent

This item is amazing absolutely beautiful and my mother loves it just what she wanted as she has wanted one of your hand shaved trees since she seen them months ago but delivery was appallingly bad driver was lazy asked him to leave with neighbour if was not in he lied saying they was not in when they clearly was UPS r crap apart from that excellent
3.67
Good

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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