Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 791 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,834 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I ordered a smoker. It was easy to find and buy. Living in the United States I expected delivery from Germany would be complicated, expensive and take a long time. It was just the opposite -- easy to order w delivery (same as most websites), less expensive than I had feared. And shipping? My order arrived in three days This made it a great present for Valentines Day. Thanks
5.00
Excellent

Super fast delivery Very nice and high quality.
5.00
Excellent

I had a problem with my order and the customer service was fantastic. Thx
5.00
Excellent

Excellent as always
5.00
Excellent

Totally supreme.
Absolutely marvellous experience, from watching the video, seeing the craftsman at work, ordering and receiving the work of art
5.00
Excellent

delivery much better since you switched to ups. days instead of weeks.
Only problem we had was autumn season Product No.: 015-30-4H4003, had several pieces broke off but I glued them on ok, but the rake the lady is holding is broken in half. I glued it, but it just won't hold.
4.67
Excellent

Truly excellent online site, clear descriptions and easy order flow.
Material arrived in excellent condition.
Thank you
5.00
Excellent

Staff didn't appear to know which products were on the Erzgebirge website when I telephoned to make an enquiry
4.67
Excellent

I ordered a wonderful smoker & incense. They arrived very quickly, packaged well and the products were exactly as described. I am MOST pleased with my purchases and highly recommend this store.
5.00
Excellent

One of the items had a broken figure - the ski had separated from the child. I glued it back on. Also several small pieces has broken off the tree. Otherwise I am happy.
4.00
Good

Everything that had anything to do with this company was utterly fantastic I received the mobiles in Canada in perfect condition, which was a relief as they were Christmas gifts. I also had the opportunity to track the package during it's shipment and that made it even more fun Thank you so much The recipient's were enthralled.
5.00
Excellent

Shipping was VERY expensive.
4.33
Good

good experience, since I am in the USA did have an exchange charge on my credit card, everything else was perfect
5.00
Excellent

Excellent selection of merchandise I enjoy the ease of shopping and fast shipping As a flight attendant, I am in Mainz 3 times a month and could easily go to Weisbaden to shop. But, I prefer to make a purchase from you Many, Many Thanks for your wonderful service Danke
5.00
Excellent

Very fast delivery - ordered only days before Christmas
5.00
Excellent

Couldn't be happier
5.00
Excellent

Great store. A+++
5.00
Excellent

I was very impressed with the efficient service and the product was exactly as it was presented and I love it
5.00
Excellent

Great shopping experience.
5.00
Excellent

Still can't believe how quick the whole process was I ordered on a Monday and had my product at my doorstep in Ohio on Friday. Thanks again Cheers
5.00
Excellent

Everything arrived without damage and in excellent condition. Everything arrived very quickly after we ordered Wonderful
5.00
Excellent

PREFECT SERVICE
5.00
Excellent

We received the package in a very timely manner. However, there were two pieces that had come completely off. Fortunately, we had wood glue and toothpicks to carefully put them back on the pyramid. I have many pyramids and have never, in 33 years, had a piece come off.
3.67
Good

Very good with shipping and delivery as indicated
5.00
Excellent

Only one thing wrong,,,I am a Ms. not Mr. ha ha
Anyway on all that I have ordered from you has always been wonderful and your customer service people are great and I will order again Thank you very much
Carolyn Henderson
5.00
Excellent

Thank you for having this wonderful product available to ship to the US. As a musician, it makes the perfect gift for me to give to others.
5.00
Excellent

Love the smoker Shipping was extremely fast, but expensive. I wish that slower, less-expensive shipping options were available. Apart from that, everything was perfect.
5.00
Excellent

2nd time I've purchased from this site and on both occasions the items arrived promptly, well packed and I was delighted at the quality. My first 2 smoker gnomes I bought whilst visiting the gorgeous Christmas Markets. Now I don't have to carry them home in my luggage thankyou.
5.00
Excellent

Arrived very quickly to the UK. Goods were as expected, and took the time to do little things well (invoice in envelope, thank you note etc). Exceeded expectations.
5.00
Excellent

Everything arrived safely. All the items are very attractive and made well. I know I will love these nutcrackers and smokers for years to come. I adore the Puss in Boots nutcracker.
Billie Harrison
5.00
Excellent

Excellent products as well as excellent service
5.00
Excellent

Great products, fast shipping.
Will order again.
Monterey, CA
5.00
Excellent

I am amazed how quickly a package from Germany could arrive in Canada
My first package arrived damaged, but you promptly fixed that problem and
I also was impressed with no charge for returning the damaged music box.
I am very pleased with the new one you sent me. It is sweet and beautifuuly crafted.
Thank you, Julia
5.00
Excellent

An amazing product and will be a great reminder of our visit to the Neuschwanstein Castle. It arrived in 3 days from the date of the order. Thank you.
5.00
Excellent

Reliable quality and service. This is my second time to buy candles from Erzgebirgepalace
5.00
Excellent

The products are excellent They were Christmas gifts for my kids and they absolutely love them. The fast shipping was awesome Will buy again
5.00
Excellent

Great experience, product was exactly what was presented on web site and delivered on time.
5.00
Excellent

Ordered for my daughter, It was delivered as promised. She really enjoyed it.

good workmanship
5.00
Excellent

Easy, fast and careful delivering
good work
5.00
Excellent

My great nephew was looking for German related items for Christmas and he was very excited to receive these gifts. He is studying German in High School and is totally engrossed in the German culture. Thanks for a great website.
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

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5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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