Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 792 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,848 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Nutcracker was exactly as described - my husband was quite happy with it.
5.00
Excellent

If only the shipping wasn't so expensive
5.00
Excellent

Very surprising that you can actually get product quicker from Europe than in states. Really enjoy our smokers, our first we purchased when we were in Europe. Thank you
5.00
Excellent

Great site, very fast delivery of quality goods
5.00
Excellent

Got exactly what we required with no fuss
5.00
Excellent

Beautiful work, perfectly packaged, arrived quickly. What a treasure
5.00
Excellent

I recently ordered 4 nutcrackers from Erzgebirge Palace. I received an email communication right away confirming my order, an email with tracking information once the order shipped, and the package arrived within a few days. The nutcrackers were in perfect condition and really nice. Everything as expected.
5.00
Excellent

My husband and I have ordered and received 4 of your large Nutcrackers, and have one more on order to be delivered in November 2017. Our experience could not have been any better and professional. We were kept updated on every stage of the delivery and the quality of the workmanship is outstanding as we expected from German Craftspeople.
5.00
Excellent

Really great product, arrived well packaged and in 3 days from Germany to England. Email notifications are very good. This is my second purchase from Erzgebirge Palace and I will be making more, can highly recommend.
5.00
Excellent

This was a great experience. Very easy to order and the packaged shipped overseas in 2 days. I highly recommend this merchant. Thanks.
5.00
Excellent

The prices are not an accurate reflection of the current Dollar/Euro exchange rates.
4.67
Excellent

Order was well packaged and arrived very quickly.
5.00
Excellent

Great item and service
5.00
Excellent

I was completely satisfied with the whole transaction. I was pleasantly surprised at the speed of delivery. It only took a few days to arrive.
5.00
Excellent

I ordered a smoker. It was easy to find and buy. Living in the United States I expected delivery from Germany would be complicated, expensive and take a long time. It was just the opposite -- easy to order w delivery (same as most websites), less expensive than I had feared. And shipping? My order arrived in three days This made it a great present for Valentines Day. Thanks
5.00
Excellent

Super fast delivery Very nice and high quality.
5.00
Excellent

I had a problem with my order and the customer service was fantastic. Thx
5.00
Excellent

Excellent as always
5.00
Excellent

Totally supreme.
Absolutely marvellous experience, from watching the video, seeing the craftsman at work, ordering and receiving the work of art
5.00
Excellent

delivery much better since you switched to ups. days instead of weeks.
Only problem we had was autumn season Product No.: 015-30-4H4003, had several pieces broke off but I glued them on ok, but the rake the lady is holding is broken in half. I glued it, but it just won't hold.
4.67
Excellent

Truly excellent online site, clear descriptions and easy order flow.
Material arrived in excellent condition.
Thank you
5.00
Excellent

Staff didn't appear to know which products were on the Erzgebirge website when I telephoned to make an enquiry
4.67
Excellent

I ordered a wonderful smoker & incense. They arrived very quickly, packaged well and the products were exactly as described. I am MOST pleased with my purchases and highly recommend this store.
5.00
Excellent

One of the items had a broken figure - the ski had separated from the child. I glued it back on. Also several small pieces has broken off the tree. Otherwise I am happy.
4.00
Good

Everything that had anything to do with this company was utterly fantastic I received the mobiles in Canada in perfect condition, which was a relief as they were Christmas gifts. I also had the opportunity to track the package during it's shipment and that made it even more fun Thank you so much The recipient's were enthralled.
5.00
Excellent

Shipping was VERY expensive.
4.33
Good

good experience, since I am in the USA did have an exchange charge on my credit card, everything else was perfect
5.00
Excellent

Excellent selection of merchandise I enjoy the ease of shopping and fast shipping As a flight attendant, I am in Mainz 3 times a month and could easily go to Weisbaden to shop. But, I prefer to make a purchase from you Many, Many Thanks for your wonderful service Danke
5.00
Excellent

Very fast delivery - ordered only days before Christmas
5.00
Excellent

Couldn't be happier
5.00
Excellent

Great store. A+++
5.00
Excellent

I was very impressed with the efficient service and the product was exactly as it was presented and I love it
5.00
Excellent

Great shopping experience.
5.00
Excellent

Still can't believe how quick the whole process was I ordered on a Monday and had my product at my doorstep in Ohio on Friday. Thanks again Cheers
5.00
Excellent

Everything arrived without damage and in excellent condition. Everything arrived very quickly after we ordered Wonderful
5.00
Excellent

PREFECT SERVICE
5.00
Excellent

We received the package in a very timely manner. However, there were two pieces that had come completely off. Fortunately, we had wood glue and toothpicks to carefully put them back on the pyramid. I have many pyramids and have never, in 33 years, had a piece come off.
3.67
Good

Very good with shipping and delivery as indicated
5.00
Excellent

Only one thing wrong,,,I am a Ms. not Mr. ha ha
Anyway on all that I have ordered from you has always been wonderful and your customer service people are great and I will order again Thank you very much
Carolyn Henderson
5.00
Excellent

Thank you for having this wonderful product available to ship to the US. As a musician, it makes the perfect gift for me to give to others.
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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