Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 713 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,676 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Pyramid was delivered in 3 days to United States. Very fast delivery and high-quality product. Very satisfied and would purchase from again
5.00
Excellent

Excellent experience. Fast shipping.
5.00
Excellent

Nothing was broken Live the new shipping w UPS - thank you
5.00
Excellent

Very satisfied. Even though an item I ordered was out of stock, it was communicated in such a way that I wanted to make another purchase immediately. Great customer service
5.00
Excellent

Item shipped to the USA in less than a week, just after Xmas. V Impresses
4.67
Excellent

Arrived very quickly and in perfect condition. Beautiful piece.
5.00
Excellent

I was more than satisfied with Erzgebirge Palace. The packaging was above and beyond my expectations. Even after traveling from Germany to America, the Nutcracker was completely unscathed. And the sheer quality of the Nutcracker itself? I couldn't have asked for a better figure. Needless to say, if I had the money, I would gladly order more from here.
5.00
Excellent

Beautiful items and the workmanship on these smokers is exquisite. Will be starting a collection for sure and gifts to come. Thank you
5.00
Excellent

Yes. I sent this as a gift to a family member and she loves it. Thank you.
5.00
Excellent

Thank you. Your service was perfect. I was so happy to find the correct replacement lights. I've discovered it is not easy to do. Thank you.
5.00
Excellent

Great product.delivered as promised
5.00
Excellent

Many thanks
5.00
Excellent

I'm really pleased with my order of candles for my Christmas pyramid. I thought I was buying 2 boxes of 12 candles and thought it was a good price. When I recieved my order I'd actually ordered 2 boxes of 50 candles ...so it was an excellent deal. So instead of only lighting candles on odd occasions to make them last. It has made our holiday extra special. Thank you.
5.00
Excellent

Lovely thanks, EXCEEDINGLY fast delivery, well done.
5.00
Excellent

Excellent service, I am completely satisfied.
5.00
Excellent

Got this in just a couple days. Shipping was so fast. It was delivered on Christmas Eve. The detail is absolutely amazing We love it.
5.00
Excellent

A beautifully designed and working Christmas pyramid Very pleased
The Santa smoker is very cute as well.
4.50
Excellent

A few of the small parts were broken off, but easy enough to fix with a hot glue gun.
4.67
Excellent

Fast delivery and secure packaging.
5.00
Excellent

The Christmas arch and base are absolutely beautiful Shipping was extremely fast. I ordered late and never anticipated it would arrive in time for Christmas....and there it was. ..truly a Christmas surprise . These items are well made....crafted so well you will want to leave them out year round. This purchase was well worth the cost.
5.00
Excellent

I was so happy to find this item. My husband bought this exact pyramid in 1987 when we first visited Bavaria. Two years ago, during a move to a new home, it was greatly damaged by the moving personnel. I was heart sick. When I saw it on your website, I was overjoyed. Having it electrified is wonderful. I was shocked at how quickly it arrived and how nicely it was packed. Thank you
5.00
Excellent

The order arrived before the promised date and in perfect condition. I was delighted with the service. Thanks for helping to make Christmas special.
5.00
Excellent

Beautiful product.
5.00
Excellent

Especially enjoyed the 2 day shipping
5.00
Excellent

Completely satisfied.
5.00
Excellent

Fast service. High quality.
5.00
Excellent

Thank you so much Beautiful product and incredibly fast delivery.
5.00
Excellent

The product arrived very quickly, but a piece was broken (the ski on the santa smoker). This was very unfortunate given the high price of these items, and because it was a Christmas present and I didn't have time to return it. Because I didn't have time to return it, I tried gluing the piece back on myself. It didn't work out very well and now it looks even worse. I am not a happy customer.
2.33
Poor

GOOD EXPERIENCE
5.00
Excellent

Excellent experience from start to finish
5.00
Excellent

This was shipped very quickly. It's a beautiful nutcracker and I didn't expect to get it before Christmas but I did. It made someone very happy
5.00
Excellent

Quick delivery, great packing, an excellent experience
5.00
Excellent

Bloody brilliant
5.00
Excellent

very satisfied.
5.00
Excellent

Bonjour, je suis très satisfait de cet achat, de la qualité du service et de la rapidité de l'expédition.
Cordialement
Jean-Marie Miss
5.00
Excellent

Ordered less than a week before Christmas, wasn't expecting delivery before that (in the US), couldn't believe how fast it came, had it time to enjoy a few days before Christmas even. Quality is amazing, might keep the nutcracker out all year round. Will definitely be coming back to order. Thanks
5.00
Excellent

Ι was satisfied. Yet the internet site could be a little less confusing.
5.00
Excellent

Very satisfied
5.00
Excellent

One nutcracker was missing the sling for the rifle.
It would be nice to know which items I have purchased over the years so as not to buy duplicates...but not necessary
3.33
Fair

The tip of the saber was broke off when received- dissappointed because this fragile peice should have been wrapped in bubble wrap.
4.33
Good

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
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