Reviews for erzgebirgepalace.com



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 838 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,042 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Got here fast
5.00
Excellent

Fantastic service and fast delivery. Return customer
5.00
Excellent

He is gorgeous and I can't wait to present him to my daughter for Christmas
5.00
Excellent

Fast delivery of beautiful christmas pyramids- thanks
5.00
Excellent

I cannot rate the delivery or product too highly - excellent and accurate information re the delivery and my order was on it's way to me within 24 hours. The product itself is outstanding. Very high quality craftsmanship, using very high quality materials. There are lots of lovely little details and great care has been taken to make them perfect. A first class product. Thoroughly recommend.
5.00
Excellent

Customer service was great. Had to call them because I had a question. Delivery was fast. Would recommend.
5.00
Excellent

My pyramids arrived within a few days of my initial order in perfect condition. They look even more lovely than they appeared on the website.
5.00
Excellent

My fourth Xmas time order. Do I need to say more? :-)
5.00
Excellent

Beautiful christmas ornament.
5.00
Excellent

We recently received candles, which arrived in good order, for our Pyramide Christi Geburt. However the candles are just a little to small for the holders. We love the pyramid but do you have solutions to get the correct size
Thank you,

Jim Martin
5.00
Excellent

Beautiful nutcracker - shipped quickly.
5.00
Excellent

Wonderful
5.00
Excellent

Received quicker than if ordered in states. Perfect condition
5.00
Excellent

We finally found an item that we had searched for on the ergebirgepalace website. I ordered it despite what I thought was a high shipping price. We were totally amazed at the efficiency and speed with which we received our order. The quality was wonderful as German wood workings always is. A perfect experience for us
5.00
Excellent

Delivery was fast and on time. I had a question that I contacted support about and they got back to me within an hour and fixed the problems that I had. The wood figures are exactly as displayed online and look wonderful. I am very happy and would definitely recommend.
5.00
Excellent

Quality items, arrived on time and exactly as expected and pictured. Shipped very securely. Will definitely order from them again in the future
5.00
Excellent

everything perfect. I will recommend you
5.00
Excellent

Beautifully crafted products
5.00
Excellent

Ich bin sehr zufrieden. Wie immer. Danke aus den Niederlanden.
5.00
Excellent

Great service and delivery to the UK. Many thanks
5.00
Excellent

The website was easy to navigate and the product is great
5.00
Excellent

The 1-tier pyramid candle with gift angels is even more beautiful in person than in the website photo. It came in perfect condition with lots of protective wrap. The package came very quickly too to New Jersey, USA. I can’t wait to decorate my house for the holidays and use this beautiful piece. I highly recommend this company
5.00
Excellent

Excellent service with a better selection of products than at Christmas markets.
5.00
Excellent

Lovely christmas pyramids, fast delivery. Have already ordered again
5.00
Excellent

The top of my very lovely ornament was severely broken- and it was very expensive. I had opened it late as I was in hospital and could not return it. Oh well.
2.33
Poor

Very fast delivery (2 days to USA). Item arrived in excellent shape. Even with shipping charges from Germany, it was cheaper to buy from them than from US sellers.
5.00
Excellent

I put in two rather than one by accident. I asked to have my postage refunded as it was more than 300€. I was refused as I was told my orders would be dispatched separately. This was not true they arrived together and were posted on the same day. Very disappointed as it was a large order.
4.00
Good

erzgebirgepalace.com replies: 07/11/2017
Yes it is true that each order is instantly processed automatically and is shipped as a separate sending. So were the two orders of this customer.

Packing was very good protecting the product. The delivery and tracking procedure was also very good enabling you to,plan the delivery. Highly recommended
5.00
Excellent

Great quality. Very fast shipping.
5.00
Excellent

Great products,service and shipping. Love erzgebirgepalace.com
5.00
Excellent

i love my reindeers they are just the perfect addition to my Christmas ornaments. Thank you.
5.00
Excellent

Could not have provided better service
5.00
Excellent

Very quick delivery to the UK from Germany. Easy to use website for foreign (non-German) customers and reasonable delivery charges to UK. Item perfectly packaged. Recommend.
5.00
Excellent

Customer service unrated as I had no need to contact that department.
5.00
Excellent

Delivery to Australia took less than 2 weeks Everything was safely packed and absolutely beautiful. Highly recommend Erzgebirgepalace.com. Thank you
5.00
Excellent

We ordered a Christmas Pyramid and the quality of the item was excellent and shipping was very fast Thank you so much. I highly recommend Erzgebridge-Palace
5.00
Excellent

Excellent, just what I wanted.
5.00
Excellent

We recently purchased the 3D double arch Animals in Forest. It arrived within 3 days and is absolutely beautiful When lit, the piece emits a warm, magical glow. We will definitely order again.
5.00
Excellent

Several pieces arrived broken, even though the package was well-packed.
3.33
Fair

Beautiful nutcracker. Best quality. Love it. Patty
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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