Reviews for erzgebirgepalace.com



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 823 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,930 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very fast delivery, nice set and will be a lot of fun for me and my daughters
5.00
Excellent

Beautiful piece that my husband absolutely loves. The shipping was incredibly fast and packaging was very well done. Thank you
5.00
Excellent

The shipping was fast; the products are fabulous and they were packed well.
5.00
Excellent

I love the ornament designs and quality. I was also very impressed by the speed of delivery. Thank you for the site - it's great to be able to buy Christian Ulbricht ornaments online.
5.00
Excellent

The most divine craftsmanship and quality. 10/10
5.00
Excellent

Absolutely beautiful music boxes.
5.00
Excellent

Excellent
5.00
Excellent

Amazing High Quality Item - Great Website with Easy Navigation & Checkout - Item was Double Boxed & Packaged Well - Package Arrived Unbelievably Fast in Perfect Condition (Less than a week to the west coast of the U.S.) - Highly Recommended
5.00
Excellent

This experience/transaction was wonderful in EVERY way. The merchandise was as described, so was the delivery and follow up communication. I will look to these folks to fill future needs.
5.00
Excellent

well made and great value for money also very cute to look at
5.00
Excellent

I am really pleased with this item, it is exactly as described, and very well made.
I was also amazed at how quickly it arrived.
5.00
Excellent

I am in love with these products, they are top quality and exquisitely made. My parcel idea always prompt and arrives in New Zealand working 2 weeks.
5.00
Excellent

Alles OK
5.00
Excellent

Excellent customer service every time I order. Very fast delivery to the UK. A huge range of high quality products at great prices. I can highly recommend Erzgebirge Palace.
5.00
Excellent

Good quality :)
5.00
Excellent

Package came quickly with all that I purchased perfect. Everything is beautiful
5.00
Excellent

The three nutcrackers I just bought are well crafted with a great attention to detail. The wood is smooth all over, and the paint is bright and crisp. I also love the furry hats some have and the tools of the trade each character carries. These are beautiful nutcrackers. The three magi are next on my list
5.00
Excellent

Ordering was so easy and I was kept informed on when it was processed to when it was delivered.I will definitely use you guys again.
5.00
Excellent

Excellent product excellent delivery
5.00
Excellent

The items were made of quality material and workmanship. The order was delivered quickly and soundly
5.00
Excellent

Everything perfect
5.00
Excellent

I've ordered a few times from this place and always quick and excellent service and delivery.
5.00
Excellent

Always the best products We needed to receive them in just a few days, and they had them out the door in Germany within a few hours and in our home in the US within two days with their regular shipping option Great shop
5.00
Excellent

Purchase was trouble-free.
5.00
Excellent

We received our item promptly and it was packaged well. Our item matched description and we are pleased with it
5.00
Excellent

Always easy, always excellent quality and always satisfied. You make ordering and delivery so simple Thank you.
5.00
Excellent

Exactly what I ordered and LOVE my smokers.
5.00
Excellent

Perfect. I wanted this for my 5 year old granddaughter who had wistfully returned to me one which I have had for 40 years and am keeping safe for the next 5 year old grandchild. She was so good and didn't ask for it but said "I must leave this with you Grannie?' I was thrilled to be able to find something so similar to the original which she may keep. Thank you.
5.00
Excellent

Super fast shipping and product was packed very well. Arrived undamaged.
5.00
Excellent

A smooth and effortless transaction. Our purchase arrived in perfect order and sooner than expected. Absolutely no problems.

THANK YOU
5.00
Excellent

Fantastic company and I am thrilled with the goods as they will make wonderful wedding presents , very many thanks Pippa
5.00
Excellent

great
5.00
Excellent

Thank you for promptness and care with recent order.
5.00
Excellent

Thank you for the Haribo and excellent service. It was worth the money
5.00
Excellent

Good price and great product. Got here super-fast, and even though I wasn't here for delivery, UPS pick-up was simple (unlike THL deliveries here in Belgium, which many other stores use).
5.00
Excellent

I love my first incense smoker Customer Service was quick to respond to my inquiry, and I received the order in two days (I live in California). I'm already planning my next purchase
5.00
Excellent

I love the pyramid I received.
5.00
Excellent

What I wanted was out of stock. Asked for notification when it would be available. notice came,ordered it and received in a couple of days. Awesome, even came with small pack of gummy bears. My only complaint would be only shipping option is ups express. Would like a cheaper shipping solution but it did come super fast. I like these guys
5.00
Excellent

A very big thank you for the very quick delivery and prompt Service with the
Christmas decoration. I assembled it straight away and tried it out to see if it was working for Christmas.I was impressed with the high quality workmanship with the importance to fine detail. Sincerely Jurgen Lehmann
5.00
Excellent

Appreciated the prompt delivery. Both smokers are beautiful. Thank you
5.00
Excellent

erzgebirgepalace.com customer reviews

erzgebirgepalace.com

Contact
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
mail@wibros.de
erzgebirgepalace.com

Owner
WIBROS GmbH
Hauptstr. 17-19/Geb. 6305
55120 Mainz
Germany
Trade register
Amtsgericht Mainz HRB 42165
Authorized representative
Marc Wiedmaier
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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