Certificate for www.checkfrank.co.uk/

No. X5827AD03D65764029D363DECA537BC1D
 

Approved on
20/03/2020
Valid until
19/03/2021
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for www.checkfrank.co.uk/



Good

4.42/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,228 Trusted Shops reviews collected in the last 12 months.
In total, www.checkfrank.co.uk/ has already collected 1,661 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
08/07/2020
Date of order
01/07/2020
08/07/2020
Product as expected. Great communication on order status. Delivery on time. Thank you.
5.00
Excellent

Date of publication
08/07/2020
Date of order
01/07/2020
08/07/2020
Bought shock pump to replace my 10 year old one that broke obviously some changes made over the years but has a cheaper look and feel For the same model, delivery also few days later than originally stated but not informed time a day later so could of just bought one from a bike shop as need at weekend but wasn’t near one at the time
3.33
Fair

Date of publication
08/07/2020
Date of order
14/06/2020
08/07/2020
Plagued by continual delays misinformation backtracking and last minute information by both the supplier and their preferred delivery firm. When the item finally arrived it was appallingly badly packaged and a wonder it wasn't utterly destroyed en route.
2.00
Poor

Date of publication
08/07/2020
Date of order
01/07/2020
08/07/2020
Quick and efficient delivery
5.00
Excellent

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
Absolute disgrace. Selling items they do not have in stock ! They will send you email after email stating delivery date amended . Getting money back was a huge headache and was constantly lied too . This has ruined my family kayaking holiday . Please please avoid at all cost as this isn’t just an isolated incident.
1.00
Very Poor

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
Ordered a pond waterfall arrived well packed and undamaged. Even with C19 arrived when they said it would which was great as it was a gift. Shipping kept me updated all the way. Thank you
5.00
Excellent

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
Really speedy delivery of my camping matt, and at a lower cost
5.00
Excellent

Date of publication
07/07/2020
Date of order
29/06/2020
07/07/2020
Everything was fine and very professional
5.00
Excellent

Date of publication
07/07/2020
Date of order
26/06/2020
07/07/2020
Husband loves it
4.00
Good

Date of publication
07/07/2020
Date of order
26/06/2020
07/07/2020
Excellent
5.00
Excellent

Date of publication
06/07/2020
Date of order
29/06/2020
06/07/2020
Excellent all round. Great communications.
5.00
Excellent

Date of publication
06/07/2020
Date of order
29/06/2020
06/07/2020
Excellent Service - highly recommend
5.00
Excellent

Date of publication
06/07/2020
Date of order
27/06/2020
06/07/2020
Swift and efficient delivery, very pleased with my purchase. Will use Frank again!
5.00
Excellent

Date of publication
06/07/2020
Date of order
29/06/2020
06/07/2020
Well-packed and on time. Thanks!
5.00
Excellent

Date of publication
05/07/2020
Date of order
28/06/2020
05/07/2020
Ordered a product in June 2020.
Delivery estimate: Jan 2021.

I kid you not, had to wait a week for a response for the refund, and that's predicted to take up to 2 weeks. Very poor.
1.00
Very Poor

Date of publication
05/07/2020
Date of order
28/06/2020
05/07/2020
Great product, price and customer experience. What more can be said?
5.00
Excellent

Date of publication
05/07/2020
Date of order
28/06/2020
05/07/2020
Excellent quality steak knives. Delivered on schedule, well presented and packaged.
5.00
Excellent

Date of publication
05/07/2020
Date of order
27/06/2020
05/07/2020
Easy ordering; efficient confirmation; regular updates and arrived on time - all round excellent service, to UK from Holland. Cannot fault the experience in any way.
5.00
Excellent

Date of publication
04/07/2020
Date of order
27/06/2020
04/07/2020
Great service, product and delivery
5.00
Excellent

Date of publication
04/07/2020
Date of order
27/06/2020
04/07/2020
Great product and very good service what more can you ask for
5.00
Excellent

Date of publication
04/07/2020
Date of order
26/06/2020
04/07/2020
The item was lovely just a little bit flimsy for what I paid for it
4.67
Excellent

Date of publication
03/07/2020
Date of order
26/06/2020
03/07/2020
All very easy and on time

Tried another supplier previously and they were a nightmare
5.00
Excellent

Date of publication
03/07/2020
Date of order
26/06/2020
03/07/2020
My wife is thrilled but the sun has gone in noe
5.00
Excellent

Date of publication
03/07/2020
Date of order
26/06/2020
03/07/2020
Very helpful in correspondence.
5.00
Excellent

Date of publication
03/07/2020
Date of order
26/06/2020
03/07/2020
Great service
5.00
Excellent

Date of publication
03/07/2020
Date of order
19/06/2020
03/07/2020
So so delayed and charged for the next day delivery it was appalling. Only the product was decent
2.00
Poor

Date of publication
02/07/2020
Date of order
23/06/2020
02/07/2020
great
5.00
Excellent

Date of publication
02/07/2020
Date of order
25/06/2020
02/07/2020
Wow! When we ordered hadn’t realised that the order was being delivered from the Netherlands. Not a problem. Frank dispatched our clock the next day and their couriers (DPD) delivered the day after that, about 60 hours from order to delivery. Well done!
5.00
Excellent

Date of publication
02/07/2020
Date of order
25/06/2020
02/07/2020
All good
4.00
Good

Date of publication
02/07/2020
Date of order
24/06/2020
02/07/2020
Great service and fast delivery
5.00
Excellent

Date of publication
02/07/2020
Date of order
25/06/2020
02/07/2020
Excellent comunication
5.00
Excellent

Date of publication
02/07/2020
Date of order
25/06/2020
02/07/2020
Difficult to assemble - holes didn’t match up, and no instructions how to operate when finally put together by a couple of friends, and whether this toy’ needs a pump.
2.00
Poor

Date of publication
02/07/2020
Date of order
06/05/2020
02/07/2020
Disgusting! Still not received my refund and now lying as stating the packaging is not the original. It’s taken them over a month of having the item returned to come up with a lie why they wouldn’t be refunding the full amount. I’ve had to chase and chase to just get a response from them and for this refund. Do not waste your time or money with them!
1.00
Very Poor

Date of publication
02/07/2020
Date of order
25/06/2020
02/07/2020
Great communications and excellent service
5.00
Excellent

Date of publication
01/07/2020
Date of order
24/06/2020
01/07/2020
Very happy with my herschel luggage, arrived when was expected, delivery gets the thumbs up, and l look forward to continued shopping.
5.00
Excellent

Date of publication
01/07/2020
Date of order
23/06/2020
01/07/2020
Very happy with my fire pit.
Fast efficient delivery.
5.00
Excellent

Date of publication
01/07/2020
Date of order
24/06/2020
01/07/2020
Excellent service. Great communication and the speed of delivery to the UK was amazing.
5.00
Excellent

Date of publication
01/07/2020
Date of order
24/06/2020
01/07/2020
website ''in stock'' notices are misleading, some say in stock but then have to wait 2-3 weeks for delivery
4.00
Good

Date of publication
01/07/2020
Date of order
10/06/2020
01/07/2020
Kept fully updated regarding delivery
5.00
Excellent

Date of publication
01/07/2020
Date of order
24/06/2020
01/07/2020
Excellent prompt service
5.00
Excellent

www.checkfrank.co.uk/

www.checkfrank.co.uk/ was certified by Trusted Shops on 20/03/2020.

Contact
Winschoterdiep 50
9723 AB Groningen
Netherlands
info@frank.nl
www.checkfrank.co.uk/
Owner
Frank B.V.
Winschoterdiep 50
9723 AB Groningen
Netherlands
Trade register
Kamer van Koophandel 02083727
Authorized representative
B. Derksen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with www.checkfrank.co.uk/ in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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