tennis-point.co.ukReviews:
90 reviews in the last 12 months2,862 total reviews
Good
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Top positive review
29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
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Top negative review
5 Jun 2023
Verified review
Terrible terrible terrible.
Happy to take payment; then absolutely non existent communications.
Now almost two weeks since paying, no sign of the rackets, nobody answering the phone (always goes to voicemail), no email replies.
Seriously - AVOID - go with someone else; anyone else except these guys who I do wonder if they are actually a scam. I am £400 out of pocket. Hoping PayPal / Amex agree and will refund asp.
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Reviews for tennis-point.co.uk
16 hours ago
Verified review
Good service
Great website and easy online ordering process, clear and concise. Delivery was delayed. items received and in good condition. Simple process am yet to make my returns and needed to try on different sizes.
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7 days ago
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22 Mar 2024
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8 days ago
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I queried about expedited delivery times and did not receive focused response but directed to FAQ. I’ve opted for paid delivery to expedite delivery but have still not received any confirmation on the way forward with delivery of may package at a specified date.
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27 Mar 2024
Verified review
Unbelievably long delivery time. I am still waiting for my order.
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9 days ago
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18 Feb 2024
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Good selection, but service not ideal
It's a very slow service, at least if you're buying from the UK, but it's the only place where you can actually find a good selection of the latest tennis clothing and equipment. However, they run out of sizes pretty quick, and the prices and sales are never particularly attractive. They are behaving like a monopoly which I guess they are, as there are few companies who can compete with their range of options.
I tried using their introductory discount code but it wasn't accepted, saying my email was already registered and that therefore I was not a new customer, which was not the case.
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18 Feb 2024
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I ordered something 7 day ago and still don’t know when it will arrive or if it has even been dispatched
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20 Feb 2024
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my order has not even been dispatched after a week
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11 Mar 2024
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29 Jan 2024
Verified review
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the difference when they refund the original item I am returning. This was a present for my son for Christmas so I don’t want to risk the item selling out. I’m currently £77 out of pocket for an item I originally bought for £26!
Customer service has been polite but not efficient
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JR
Jason R.
Cardiff
3 Feb 2024
Verified review
Good shoes at a decent price with fast delivery! Can’t fault them!
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14 Feb 2024
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The range of products, great offers and excellent service
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27 Jan 2024
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Al way good service quality goods
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31 Jan 2024
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7 Feb 2024
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Cheesed off. ...Still awaiting delivery!
Have used previously and been pleased but although getting promised delivery messages this time nothing has appeared after three weeks. Disappointed to say the least.
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8 Feb 2024
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worst service
no delivery
no response
no refund
abysmal
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20 Dec 2023
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Ordering was easy and choice of product good. Let down by the delivery service.
The delivery driver attempted to put the goods in a safe place but literally throw the boxes over a gate. Boxes burst open and contents left lying on the passageway. Probably could have been a bit more gentle and just reached up and dropped parcels into over the gate so they were in a safe place (alternatively could have hid them behind the bushes near to the front door. Door to flat is side of house and not a communal entrance (that's pretty obvious).
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17 Jan 2024
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3 Jan 2024
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