Erzgebirge-Palace- Logo - reviews

Erzgebirge-Palace
Reviews:

489 reviews in the last 12 months7,399 total reviews  

4.88
Excellent
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Top positive review

4 Aug 2023
 Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.

Top negative review

24 Nov 2023
 Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
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Reviews for Erzgebirge-Palace

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5 Mar 2024
 Verified review
An Easter gift for my granddaughter to add to prior bunnies I purchased from you which I am sure she will love. I bought them for my children as well when they were young and so enjoy getting them out every year. They are timeless, the quality excellent and the purchase was easy with very quick delivery.
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Randy B.
Spokane
4 Mar 2024
 Verified review

Quality Plus!

The smoker was of very high quality and had great detail workmanship. The order to delivery time was very short and the package arrived in perfect condition.
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19 Feb 2024
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I have ordered from them multiple times. They are reliable and have very fast delivery. Never a single issue. Thank you for your wonderful service!
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19 Feb 2024
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Very nice articles. I very much like their manifacturing. The small improvement I'd suggest is to reinforce the packing of fragile articles.
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EW
Eileen W.
Fall City, WA
4 days ago
 Verified review
Always prompt shipping and delivery. Items packed well. Love the Blank angels!
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4 days ago
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Super easy & straightforward to order items and efficient delivery.
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6 days ago
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The rabbits are so so cute! Quick delivery. Awesome service.
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8 days ago
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Very easy ordering. Super fast shipping!!! Thank u.
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20 Feb 2024
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Quality products and made very well.
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18 Feb 2024
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German decorations

Merchandise
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29 Feb 2024
 Verified review
Excellent
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4 Mar 2024
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Allés gut
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4 Mar 2024
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24 Feb 2024
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MH
MoAnna H.
High Wycombe
5 Feb 2024
 Verified review

Nutcrackers - quality and efficient service

Efficient and speedy execution of sale. I was expecting possible customs implications and was surprised and pleased the shipment came through with no problems. I did have difficulty navigating the website this time, more likely to do with my lack of expertise, but somehow kept jumping from German to English and back. Also, the item I was particularly searching for did not appear to be available, and then I came across it in a different search - erratic. The items purchased were of usual good quality.
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DE
Denise E.
New Milford
4 Feb 2024
 Verified review
I absolutely love this website! I order a wooden Nutcracker for my son every year and have never been disappointed. The selection and quality is amazing. Not to mention everything is well packaged and the order always arrives in an amazingly short amount of time.
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4 Feb 2024
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Products are very well made no China stuff there. Some things are a little out of my reach in price being an average income guy. With that said everything has gone up in price, I’m just glad I can get some keepsakes from our friends in Germany
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5 Feb 2024
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I liked the quick service and the great shipping and the fact that I could find some specialty bulbs for which I've been looking a long time. Unfortunately, I ordered the wrong part - but that was my fault.
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22 Jan 2024
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The customer service is very prompt in getting back to you. It was excellent service. The nutcrackers I have gotten are just beautiful and so detailed. I will be buying more of them from this company
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21 Jan 2024
 Verified review
Wonderful, quick service! We love the pyramid that we purchased. It is beautiful and unusual! We have chosen to keep it out all year. Everything was carefully packed and arrived very quickly!
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