Date of publication
24/04/2024
Date of order
24/04/2024
24/04/2024
Useless service
Take your money and show items in stock, but leave you waiting weeks for delivery. When you follow up you find that items were not in fact in stock and are on back order and your entire order held up.

There is no phone number or live chat so when you try follow up you are left waiting again. Absolutely shocking service.
1.00
Very Poor
Date of publication
24/04/2024
Date of order
24/04/2024
24/04/2024
Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.
1.00
Very Poor
bike-discount.de/en replies: 24/04/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something really went wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
23/04/2024
Date of order
02/04/2024
23/04/2024
Still haven’t received my product.
1.00
Very Poor
bike-discount.de/en replies: 24/04/2024
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
Date of publication
23/04/2024
Date of order
23/04/2024
23/04/2024
DHL messed up the delivery but sadly i received very poor feedback from customer service. I still do not have my material and do not know where it is at the moment.
1.00
Very Poor
bike-discount.de/en replies: 23/04/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
22/04/2024
Date of order
22/04/2024
22/04/2024
The bike is payed befor 3 weeks but is not yet by me.
1.00
Very Poor
bike-discount.de/en replies: 23/04/2024
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Date of publication
20/04/2024
Date of order
20/04/2024
20/04/2024
Item not received, after a month after ordering
1.00
Very Poor
bike-discount.de/en replies: 22/04/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we apologize. We will contact you to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
19/04/2024
Date of order
19/04/2024
19/04/2024
Support Center employees are not very willing to help, not very polite and they don’t speak good English. Furthermore, the company’s policy that doesn’t allow exchange of products if something is ordered in the wrong dimension and you want to give it back and get the right one, for example, is unacceptable.
1.00
Very Poor
bike-discount.de/en replies: 19/04/2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Date of publication
19/04/2024
Date of order
29/03/2024
19/04/2024
1.00
Very Poor
bike-discount.de/en replies: 19/04/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Date of publication
18/04/2024
Date of order
18/04/2024
18/04/2024
1.00
Very Poor
bike-discount.de/en replies: 19/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
17/04/2024
Date of order
17/04/2024
17/04/2024
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
1.00
Very Poor
bike-discount.de/en replies: 18/04/2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Date of publication
16/04/2024
Date of order
16/04/2024
16/04/2024
Month passed and bike is not yet even shipped. Is it a scam?!
1.00
Very Poor
bike-discount.de/en replies: 17/04/2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Date of publication
16/04/2024
Date of order
20/03/2024
16/04/2024
Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop
1.00
Very Poor
bike-discount.de/en replies: 16/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
15/04/2024
Date of order
15/04/2024
15/04/2024
last 4 orders I get missing products and company doesn't response well
1.00
Very Poor
Date of publication
14/04/2024
Date of order
21/03/2024
14/04/2024
It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal
1.00
Very Poor
bike-discount.de/en replies: 15/04/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Date of publication
14/04/2024
Date of order
14/04/2024
14/04/2024
1.00
Very Poor
bike-discount.de/en replies: 15/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
Tax return proces vers cumbersome
1.00
Very Poor
bike-discount.de/en replies: 10/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
1.00
Very Poor
bike-discount.de/en replies: 09/04/2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Date of publication
08/04/2024
Date of order
08/04/2024
08/04/2024
Poor description leading unnecessary to customs and vat charges .
1.00
Very Poor
bike-discount.de/en replies: 08/04/2024
Dear customer, thank you for your comment. I have checked your case. We provide transparent information about our shipping conditions in our general terms and conditions. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Date of publication
07/04/2024
Date of order
07/04/2024
07/04/2024
1.00
Very Poor
bike-discount.de/en replies: 08/04/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Date of publication
06/04/2024
Date of order
06/04/2024
06/04/2024
1.00
Very Poor
bike-discount.de/en replies: 08/04/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Date of publication
05/04/2024
Date of order
15/03/2024
05/04/2024
1.00
Very Poor
bike-discount.de/en replies: 05/04/2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Date of publication
03/04/2024
Date of order
13/03/2024
03/04/2024
Unavailable for phone contact for 7 hours, e-reply allegedly within 5 days. Miserable CX in this respect.
1.00
Very Poor
bike-discount.de/en replies: 04/04/2024
Thank you for your order and your review. We are sorry that we have apparently not been able to satisfy you so far. I suspect that you have given the wrong reference number and are referring to your current order. Our customer service is always available during our business hours and we are not aware of any problems with availability. I have checked your details: You had emailed to say that you
Date of publication
03/04/2024
Date of order
10/03/2024
03/04/2024
I ordered a mavic 30 wheelset with XDR body, confirmed as welk, I received the 30 euro cheaper wheelset with HG, after complaining they send a XDR body for DT swiss that doesn't fit. They dont have any knowledge and a lot of misinformation on their site.
1.00
Very Poor
bike-discount.de/en replies: 04/04/2024
Dear customer, thank you for your order and your review. We are very sorry that you seem to have experienced some inconvenience. I have checked your order and could see that there was an error in our processing. We sincerely apologise for this. Our customer service has already offered you a solution and compensation. Please feel free to contact us at any time if there is anything else we can do fo
Date of publication
01/04/2024
Date of order
01/04/2024
01/04/2024
I have ordered some very specific parts, e.g. a headset for Radon Swoop. I have never received it. Bike Discount has sent the package through DHL, which has contracted another carrier. I have never received the package, even if it appears as delivered.

I have notified the situation to Bike Discount. First, they said they have to sort it with DHL, a process which would take 5 days. 5 days have lon
1.00
Very Poor
bike-discount.de/en replies: 02/04/2024
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. I have checked your details and have arranged for you to receive a reply today with a suggested solution. Of course we will help you! We are grateful for your patience, and we would like to apologise again for the delay in processing your complaint.
Date of publication
01/04/2024
Date of order
01/04/2024
01/04/2024
It has been the worse service i recieved in years. Unflexible, very unpolite response and the result caused problems to myself.

One and last time i use it.
1.00
Very Poor
bike-discount.de/en replies: 02/04/2024
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. I have checked your details: You had entered your address incorrectly. We have kindly informed you several times that, unfortunately, we are not in a position to adjust the address retrospectively if the consignment is already on its way. We kindly ask for your understanding.
Date of publication
26/03/2024
Date of order
26/03/2024
26/03/2024
reply to email
1.00
Very Poor
bike-discount.de/en replies: 26/03/2024
Dear customer, thank you for your order and your review. We are sorry that you have not yet received a response to your Email. I have checked your request: unfortunately there was a processing error. We sincerely apologize for this. We have already replied to you and suggested a solution. Of course, we will solve your problem as soon as possible. Thank you for your patience and understanding.
Date of publication
26/03/2024
Date of order
26/03/2024
26/03/2024
My bike still dont arived
1.00
Very Poor
bike-discount.de/en replies: 26/03/2024
Dear customer, thank you very much for your order and your review. We are sorry that it has taken a little longer than expected. We are subjecting your bike to a final, careful check and are preparing it conscientiously for transportation. I have checked your details in our system: we are still within the specified delivery time. Your bike will certainly be ready soon and handed over to our logist
Date of publication
25/03/2024
Date of order
25/03/2024
25/03/2024
still waiting for my delevery after 4 months and they don't refund me as well only saying they open and investigation and not returning to my emails
1.00
Very Poor
bike-discount.de/en replies: 25/03/2024
Dear customer, thank you for your order and for your feedback. Due to the political situation, our logistics partner is providing transparent information on its website about the sometimes serious delays. Nevertheless, we are of course very sorry that there are delays on the transport route to your distant country of delivery. We have already commissioned an enquiry with our logistics partner and
Date of publication
21/03/2024
Date of order
29/02/2024
21/03/2024
Over 3 weeks since I placed my order.
Still not received, stuck in mail system somewhere. Faster shipping from China!
1.00
Very Poor
bike-discount.de/en replies: 22/03/2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Date of publication
20/03/2024
Date of order
20/03/2024
20/03/2024
I didnd receive my parcel. The delivery company, DHL, said that they delivery my purchase to the hotel NOVUM ALDEA BERLIN and the Hotel deny received it. Supposedly MR SHIRINOV, employed' hotel, received my parcel but I talked with him and they said thay he never didn'd received my purchase .So, somebody is lying... all is too weird... and had to came back to my country with muy parcel
1.00
Very Poor
bike-discount.de/en replies: 21/03/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Date of publication
20/03/2024
Date of order
20/03/2024
20/03/2024
We never received the article, although it was in stock on the website. Uptill now we still didn't receive the refund.
1.00
Very Poor
bike-discount.de/en replies: 20/03/2024
Dear customer, thank you for your feedback. We are of course sorry that you have not received the product. This was an error on the part of the transportation service provider. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Date of publication
18/03/2024
Date of order
18/03/2024
18/03/2024
No notification about delivery date from DHL. Bike came with frame defect. I was proposed 75eur voucher what is not in line with European consumer law.
1.00
Very Poor
bike-discount.de/en replies: 19/03/2024
Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
18/03/2024
Date of order
18/03/2024
18/03/2024
They send me an already known faulty product!
1.00
Very Poor
bike-discount.de/en replies: 19/03/2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake, for which we apologize. We had sent you a return label. Thank you for your understanding.
Date of publication
16/03/2024
Date of order
16/03/2024
16/03/2024
I’m not received answered
1.00
Very Poor
bike-discount.de/en replies: 19/03/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
14/03/2024
Date of order
14/03/2024
14/03/2024
I ordered a parcel, for which I had to pay an additional fee for customs clearance when I received it. I wrote to the support service, the correspondence has been going on for a very long time, it seems that I am answered by incompetent people who do not want to help solve my problem.
1.00
Very Poor
bike-discount.de/en replies: 14/03/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something went wrong and we apologize for this. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
12/03/2024
Date of order
12/03/2024
12/03/2024
They sold used item as new. After reclamation the approach was very arrogant. I needed to ship the item back and they rejected to send the correct item back until they have investigated the returned item causing at least 3 weeks of additional delay due their own fault.
1.00
Very Poor
bike-discount.de/en replies: 12/03/2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Date of publication
07/03/2024
Date of order
07/03/2024
07/03/2024
1.00
Very Poor
bike-discount.de/en replies: 07/03/2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Date of publication
03/03/2024
Date of order
03/03/2024
03/03/2024
Bought a tool that does not do what the description says (Freewheel remover that can only remove cassette lockrings, not freewheels). Poor customer service when I try to resolve, operator clearly does not bother to read/understand my comments. I then try to post a review to prevent other customers making the same mistake, but only 5-star product reviews are published.
1.00
Very Poor
bike-discount.de/en replies: 04/03/2024
Dear customer, thank you for your feedback. I have checked your request. Something has really gone wrong. We had sent you a return label. Your return has not yet arrived. Can we still help you? Please do not hesitate to contact us via our contact form. Thank you for your understanding.
Date of publication
03/03/2024
Date of order
03/03/2024
03/03/2024
10022400104

Ordered parts on Feb 10. As of March 3, still not here. They sat apparently at an airport for two weeks awaiting booking on a plane. There was no movement until I complained. The next day, they made it on a flight.

Still en route.

I paid, what, $50, for shipping?

I wonder what bike-discount does to make this right
1.00
Very Poor
bike-discount.de/en replies: 04/03/2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Date of publication
28/02/2024
Date of order
07/02/2024
28/02/2024
Very slow
1.00
Very Poor
bike-discount.de/en replies: 29/02/2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.