The service was great but the product was not as nice as the website presented it to be. The silicone mould at the top of the Acorn (Umage) light had chipped edges and these are highly visible when the light is switched on. Also, installing the light fitting was very difficult because our hallway light had old wire terminals fitted into a secured base, which prevented me from fitting the Rosette c
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 18/03/2024
Thank you for taking the time to share your feedback with us.
We apologize for any inconvenience caused by the damage in the item and the difficulty you experienced during installation. One of our representatives will contact you via email.
Sincerely,
Nordic Nest
You cant really track when your order is being shipped.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 08/03/2024
Thank you for bringing your concerns to our attention regarding the tracking of your order. We apologize for any inconvenience you've experienced.
Please note that tracking links are sent to you, and they are updated each time the parcel receives a scan in the shipping process. If you encounter any issues or need assistance, we encourage you to reach out to our customer service team for prompt su
Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
2 out the 7 products were broken
2.00
Poor
Imported from Trusted Shops AG
Date of publication
16/02/2024
Date of order
16/02/2024
16/02/2024
Slow delivery, item turned up with missing missing parts. Then proceeded to tell me my spare part had arrived when it hadn’t. Still no part and the issue has taken over a month so far.
2.00
Poor
Imported from Trusted Shops AG
Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
pro
customer service was quite responsive via Whatsapp
con
misleading information on stock
it took 4 weeks to send one item
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 12/03/2024
Thank you for your review
We're glad to hear that you found our customer service responsive but apologize for any inconvenience with delivery and items. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
They need to improve their communication around the shipping process, and make it clearer to UK customers that they do not provide labels for returns.
2.00
Poor
Imported from Trusted Shops AG
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
2.00
Poor
Imported from Trusted Shops AG
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Delivery ordered on 8th December showed up on 28th Jan.
2.00
Poor
Imported from Trusted Shops AG
Date of publication
19/01/2024
Date of order
19/01/2024
19/01/2024
Great range but hard to navigate and delivery far too slow
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 12/03/2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available b
2.00
Poor
Imported from Trusted Shops AG
Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
Poor quality product and even worse is no returns system for UK customers following Brexit
You’d think they would have sorted that by now
2.00
Poor
Imported from Trusted Shops AG
Date of publication
06/01/2024
Date of order
06/01/2024
06/01/2024
I am currently still waiting for an order I placed several weeks before Xmas. I was informed it would be delayed but I have since had a further message to say it is delayed even longer
2.00
Poor
Imported from Trusted Shops AG
Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
The delivery took too long,
2.00
Poor
Imported from Trusted Shops AG
Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
Item never turned up
2.00
Poor
Imported from Trusted Shops AG
Date of publication
29/12/2023
Date of order
29/12/2023
29/12/2023
Envio mais rápido.
2.00
Poor
Imported from Trusted Shops AG
Date of publication
17/12/2023
Date of order
17/12/2023
17/12/2023
Shipped me smashed up pots couple of times. In the original order, 2 of the 4 pots were damaged, one completely smashed. I asked for replacements - again, one of the two replacements were completely smashed. Looks like you are only able to safely pack and deliver 50% of your products.
In a follow up order, the delivery has been broken up into several batches and I am still waiting for part of my
2.00
Poor
Imported from Trusted Shops AG
Date of publication
15/12/2023
Date of order
15/12/2023
15/12/2023
You sent me a marketing text message that I hadn't consented to. There was also no way for me to unsubscribe.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 29/01/2024
Thank you for your review
We sincerely apologize for the inconvenience caused by the unsolicited marketing text message. Your feedback is important to us, and we have taken immediate action by unsubscribing you from our list. We appreciate your understanding, and if you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Date of publication
08/12/2023
Date of order
08/12/2023
08/12/2023
So slow to send orders
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 15/12/2023
Thank you for your review,
If an order has items with different shipping times, our system holds the entire order , by default, till last item is available. We have the option to partially deliver the goods, at no cost. I am sorry that it was not your case.
I hope you are now enjoying your purchase.
Sincerely,
Nordic Nest
Date of publication
27/11/2023
Date of order
11/10/2023
27/11/2023
Tarda mucho en mandar el pedido
Al día de hoy sigue el paquete en alemania
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 15/12/2023
Gracias por su comentario,
Lamento que tardara en recibir el pedido. Salió del almacén al día siguiente de su compra, y la demora se produjo con la compañía de transportes. Agradecemos su feedaback para mejorar nuestro servicio.
Atentamente,
Nordic Nest
Date of publication
19/11/2023
Date of order
19/11/2023
19/11/2023
I’m struggling to return from the uk. Stuck at customs and do not know how to proceed.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 29/11/2023
Dear Customer,
Thank you for your feedback. We are very sorry for the inconvenience caused in the return process.
We hope that our agent's assistance has helped you in the process.
Don't hesitate to contact us again if we can help you with anything else.
We wish you a great day!
your Nordic Nest
Date of publication
10/11/2023
Date of order
10/11/2023
10/11/2023
Zero responses to emails - always have to call
Was also offered a £50 credit as a gesture of recompense from Lee - never received
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 16/11/2023
Dear Customer,
Thank you for bringing this to our attention, and we sincerely apologize for the challenges you've faced in reaching us.
It's disheartening to hear that your emails have gone unanswered, and we understand the frustration this has caused. Additionally, we regret that the promised £50 credit was not received.
We take this matter seriously, and we want to address it promptly. I will
Date of publication
13/10/2023
Date of order
13/10/2023
13/10/2023
Unfortunately the vase I ordered was smashed to pieces upon delivery. The vase wasn’t protectively wrapped and the box it came in was in a bad state. It’s a shame as it was a lovely vase.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 18/10/2023
Dear Customer,
Thank you for contacting us!
We are sorry to hear that your vase arrived damaged! In the meantime, I can see that my colleague has issued a refund for the damaged item, but we understand that this has been a disappointing experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards,
Nordic Nest
Date of publication
24/09/2023
Date of order
24/09/2023
24/09/2023
There are many reasons for my 'rating'. Basically the company appears somewhat dishonest, in my opinion. Examples are:
-the 5% offer when signs up is a dishonest ploy to entice one to sign up. I signed up but was unable to use the 5%.
- customer service is possibly a BOT as the responses are poor and of no help.
- limited stock and big delays on receiving items even when paying extra for express.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 26/09/2023
Dear Customer,
Thank you for sharing your concerns, and I apologize for any frustration you've experienced with your recent interactions with us. I'd like to address each of your points to provide clarity and address your concerns:
I apologize for any confusion regarding the 5% sign-up offer. We certainly do not intend to be dishonest. The offer is provided to welcome new customers, and I'm sorr
Date of publication
15/09/2023
Date of order
15/09/2023
15/09/2023
The 2 mugs that I ordered for my daughter in law in Scotland took weeks to get to her. Way after her birthday.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 21/09/2023
Dear customer,
Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve your experience with us.
You are always welcome to contact our customer service team if you need any assistance.
Best regards,
Nordic Nest
Date of publication
15/09/2023
Date of order
15/09/2023
15/09/2023
Shipping takes forever and the cost to ship to Canada is too expensive
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 21/09/2023
Dear customer,
Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve our shipping time and cost.
You are always welcome to contact our customer service team and we will be happy to help you!
Best regards,
Nordic Nest
Date of publication
01/09/2023
Date of order
01/09/2023
01/09/2023
Item arrived months late ... Customer Service not bad ... but ...
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 06/09/2023
Dear Customer,
Thank you for your feedback.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should the delivery time change after placing an order, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inb
Date of publication
18/08/2023
Date of order
18/08/2023
18/08/2023
My item was not delivered. I need to get a refund
2.00
Poor
Imported from Trusted Shops AG
Date of publication
28/07/2023
Date of order
28/07/2023
28/07/2023
The delivery service Budbee you are are using is really irritating. They don't use an alternative address of a neighbour when we were abroad and when we were at home, expecting our parcel, it was delivered at a wrong address, while we'd got a nessage saying 'we delivered your parcel'.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 08/08/2023
Dear Customer, thank you for your feedback.
We are sorry to hear this. Of course, we understand it can be frustrating when encountering issues with an online order. You are always welcome to contact our customer service and we will always be more than happy to assist you with any issues that may occur.
If you have not received your order, you are welcome to contact our customer service and we wil
Date of publication
24/06/2023
Date of order
24/06/2023
24/06/2023
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 27/06/2023
Dear customer,
Thank you very much for your review.
We are sorry to see that you did not have a positive experience with us. If there is anything else we can do for you, please feel free to contact customer service.
Through our customer service we will be happy to help you and do everything we can to find the right solution for your situation!
Kind regards, Nordic Nest
Date of publication
13/05/2023
Date of order
13/05/2023
13/05/2023
I didn't receive tracking and I unfortunately have not received my package
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 22/05/2023
Dear customer, thank you for your review.
We are very sorry to hear you have experienced these issues with your order! Of course, if you ever have any questions or require any assistance, you are always welcome to reach out to our customer service team and we will be more than happy to assist you.
One of our customer service representatives will be contacting you shortly to assist you with a solut
Date of publication
28/04/2023
Date of order
28/04/2023
28/04/2023
Item arrived damaged. I wrote to tell them. Reply took more than a week, asking me some questions. I replied the same day. Eighteen days later, still no reply, so I wrote again. This time I received a reply the next day, asking me the same questions as the first reply. I replied again. Let's see how long they take this time. Tomorrow is a month since my first email.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 02/05/2023
Thank you very much for your review, these experiences help us a lot to improve!
We are very sorry for the time your case is taking and we appreciate your patience, of course we are working to solve it and compensate you in the best possible way. Your case changed departments, that's why it changed people and the same question was repeated, we are very sorry about this, of course we will take care
Date of publication
21/04/2023
Date of order
21/04/2023
21/04/2023
Nice blanket / took so long to arrive I had forgotten I had ordered it!
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 26/04/2023
Dear Customer,
Thank you for your feedback!
We are truly sorry to hear that the delivery of your blanket was so delayed! Of course this should not happen. If there is anything we can do for you, please feel free to contact our customer service so we can help you with this.
We are glad to hear that you're pleased with the delivered blanket!
Best regards,
Nordic Nest
Date of publication
21/04/2023
Date of order
29/01/2023
21/04/2023
I made an order with an estimate that it will be shipped in 2-3 weeks. In less than 24h i got an update email pushing it to 5-6 weeks and eventually i received the package 7 weeks after ordering. 2 days before getting the right package I received another package by Nordic Nest containing wrong items and sent to me by mistake. It took them 4 days to answer my email where I asked where is the correc
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 26/04/2023
Dear Customer,
Thank you for your review!
I'm sorry to hear that the delivery times were so long and that you had to wait so long to receive your order. We always try to inform our customers about the delivery times on our website and in the order confirmation when the order is placed, however, it does happen that we get information about delays from the supplier after the order has been placed.
Date of publication
21/04/2023
Date of order
21/04/2023
21/04/2023
First, packaging should be improved: each item should be placed in an individual box, and cardboard boxes should be doubled. Second, the delivery time should be much shortened. It took almost one month to receive the goods. Quick refunds, when claimed, and a wide variety of products (Bergs Potter) were good points.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 26/04/2023
Dear Customer,
Thank you for your review!
For items like these, it's always difficult to make the right choice regarding the packaging. We always try to package the items so they don't get damaged during transport, but it does still happen that fragile items are packed with too much or too little packaging. It is a truly amazing journey the items make all over the world and we are of course tryin
The item should not have got through quality control, even though I contacted Nordic Nest on the same day to tell them the item was defective, I then had to ring them twice and send 4 emails chasing, with photos before I finally received a replacement, well over a month later. On a more positive note, everyone that I spoke to or dealt with, was extremely helpful but sorry I cannot recommend them
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 29/03/2023
Dear customer,
Thank you very much for your review.
We are sorry to see that you did not have a positive experience with us and that it took us a while to sort your issue. Of course we take your feedback very seriously and try to improve ourselves in this.
Kind regards, Nordic Nest
Date of publication
24/03/2023
Date of order
06/02/2023
24/03/2023
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 29/03/2023
Dear customer,
Thank you very much for your review.
We are sorry to see that you did not have a positive experience with us. If there is anything else more we can do for you, please feel free to come back to our customer service.
Kind regards, Nordic Nest
Date of publication
17/03/2023
Date of order
17/03/2023
17/03/2023
A couple of years ago I bought two throws from Nordic Nest. They were perfect so last November I ordered another one. I understand that supplies can be delayed as indeed my new throw was but the complete lack of client care by Nordic Nest was astonishing. They had my money and my order. They didnt contact me to explain there was a delay until I contacted them - repeatedly. They offered a disc
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 20/03/2023
Dear customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should delivery times change after an order has been placed, we always let customers know as soon as possible. Unfortunatel
Date of publication
17/03/2023
Date of order
17/03/2023
17/03/2023
In the past I’ve had issues with delivery, things taking forever to arrive. This time I re-ordered some small bowls. I loved the original but the 2 new ones had what seems to be faulty ceramics on both, sort of a bubbly effect through the ceramic. I just didn’t have the time to send them back but I was disappointing
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 20/03/2023
Dear Customer,
Thank you for your review!
We are sorry to hear that you are not pleased with the quality you've received, of course you can always expect more and we will of course make sure to solve this for you.
One of our customer service representatives will reach out to you shortly to find a solution.
Best regards,
Nordic Nest
Date of publication
10/03/2023
Date of order
10/03/2023
10/03/2023
Very slow to respond. Item eventually reported as lost!
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 15/03/2023
Dear customer,
Thank you very much for your review.
We are sorry to see that you did not have a positive experience with us. If there is anything else we can do for you, please feel free to contact customer service.
Through our customer service we will be happy to help you and do everything we can to find the right solution for your situation!
In the meantime, I can see that your replacement order
Date of publication
10/03/2023
Date of order
10/03/2023
10/03/2023
At a time where most products can be bought anywhere, customer service is what gets business customers and ensures that they keep coming back. Proactive and timely communication plays a big part in this. When something goes wrong the business should value their customers enough to assist/rectify any issues without customers having to chase multiple times.
2.00
Poor
Imported from Trusted Shops AG
nordicnest.com replies: 15/03/2023
Dear Customer,
Thank you for your review!
I'm sorry to hear that you were unhappy with our customer service!
I can see that my colleague reached out to you with a solution a few days after we received your email, but I'm sorry that we weren't able to resolve the issue faster.
In case you have an urgent matter, please do not hesitate to call us.
Best regards,
Nordic Nest