Date of publication
15/03/2024
Date of order
15/03/2024
15/03/2024
We never got the order and was very disappointed
1.00
Very Poor

nordicnest.com replies: 18/03/2024
Dear Customer, Thank you very much for taking the time to review our products and services. We have verified what happened to your order, and we apologize because we perfectly understand the disappointment that one can feel when their order does not arrive on time. We would like to assure you that we always do our best and worked actively with the transport company in your case. Apologies for all

Date of publication
15/03/2024
Date of order
15/03/2024
15/03/2024
I didnt receive my order
1.00
Very Poor

nordicnest.com replies: 18/03/2024
Dear Customer, Thank you very much for taking the time to review our products and services. We are very sorry for the incident with your purchase. The order was delivered on the expected dates, however the claim that the item was needed took longer. We are very sorry for the inconvenience. We have seen that the replacement has already arrived in your city, so I hope you receive it soon and that y

Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
They take too long to deliver . I placed an order on 20/1/24 and it is still not arrived while take charge you right away . I will not be buying from them. Other online retailers deliver in 2 to 3 weeks
1.00
Very Poor

nordicnest.com replies: 07/03/2024
Thank you for taking the time to feedback us. One of our customer care representatives will contact you in order to figure this situation out. We apologize for all the inconveniences you had with this order. Sincerely, Nordic Nest

Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
Lovely product selection and prices are attractive, however the delivery times and customer service are shocking. We had countless problems and have been waiting for some items for over 6 months even though during the time of the order they were advertised as 2 -4 weeks. We had items that never turned up after a 3 months wait, items that arrived damaged, items that got lost in the post and then it
1.00
Very Poor

nordicnest.com replies: 08/03/2024
Thank you for your review, We sincerely apologize for the challenges you faced with your recent order. We understand and share your frustration regarding the fluctuating delivery times and the issues encountered with some items. Your feedback is crucial, and we are actively addressing these issues with our suppliers and delivery partners to prevent future occurrences. If you have any further con

Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
Still waiting for my order I made before Christmas!
1.00
Very Poor

nordicnest.com replies: 08/03/2024
Thank you for your review, We sincerely apologize for the delay in shipping your order. Our supplier encountered unexpected delays, impacting our original shipping timeline. We understand your frustration and appreciate your patience. Please accept our apologies for any inconvenience caused. Best regards, Nordic Nest

Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
Ordered a salt and pepper pot, only 1 arrived
1.00
Very Poor

Date of publication
24/02/2024
Date of order
24/02/2024
24/02/2024
One of my two orders in January got lost. When I approached customer service I received an extraordinarily rude reply. I actually took a picture of it as it was such an outstanding example of poor service I have it if anyone can be bothered to see it though I doubt any of you will
1.00
Very Poor

nordicnest.com replies: 26/02/2024
Thank you for taking the time to review our service. I am sorry that you had that experience, our goal is to deliver a great experience instead . One of our representatives will contact you as regarding this matter. Sincerely, Nordic Nest

Date of publication
23/02/2024
Date of order
23/02/2024
23/02/2024
Slow delivery and dishonest delivery charges. Not impressed
1.00
Very Poor

nordicnest.com replies: 12/03/2024
Thank you for your review I apologize for the inconvenience caused by the delivery issues you mentioned. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers. Best regards, Nordic Nest

Date of publication
09/02/2024
Date of order
09/02/2024
09/02/2024
On 17/12/2023, Nordic Nest had a notice on their website which said that all purchases made that day would be delivered to UK addresses before Christmas. They didn’t ship my item until the New Year and they didn’t bother replying to my enquires until then either.
1.00
Very Poor

nordicnest.com replies: 18/03/2024
Thank you for your review. We apologize for the inconvenience caused by the delay in shipping your item and the lack of timely responses to your inquiries. Please be assured that we are taking steps to ensure a smoother experience for our customers in the future. Sincerely, Nordic Nest

Date of publication
05/02/2024
Date of order
05/02/2024
05/02/2024
My order was never fulfilled
1.00
Very Poor

nordicnest.com replies: 18/03/2024
Thank you for your review. We are very sorry to hear about the issues in your order. We're actively looking into the matter and will do everything possible to resolve it promptly and one of our representatives will be in contact with you regarding this on email. Sincerely, Nordic Nest

Date of publication
03/02/2024
Date of order
03/02/2024
03/02/2024
Awful in every way that it’s possible for retailer to be awful. Avoid.
1.00
Very Poor

Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
I made an order in November, and I am still to receive the order (now it is February). I have to follow up a few times for updates. Not impressed as it was an expensive order
1.00
Very Poor

Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
Better communication and quicker delivery.
1.00
Very Poor

Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
Product never received!
1.00
Very Poor

Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
Extremely poor customer service
1.00
Very Poor

nordicnest.com replies: 13/02/2024
Thank you for your review We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers. Best regards, Nordic Nest

Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
Customer service is inadequate
Half order missing
Slow delivery
Returns impossible
1.00
Very Poor

Date of publication
28/01/2024
Date of order
28/01/2024
28/01/2024
I placed an order of a Staub that would take 3 weeks to arrive. so far, all ok.
Then I received a notification that the parcel was delivered successfully. I was on holidays I could not check it up.
After a few days I received a second email saying that you received back the parcel from me and that the refund was being processed ... how is that possible...??
I contacted customer services and ins
1.00
Very Poor

Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Your website stated the throw I ordered would be delivered in 2/3 weeks. This was in good time for Christmas. However when I enquired I was told the 2/3 weeks quoted was when the item would be received into your warehouse in Sweden. I should then expect a further 7/10 working days for receipt in the U.K. The throw was a Christmas present for my daughter and arrived after I had left for the Christm
1.00
Very Poor

Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Kay Bojesen Monkey arrived in damaged condition, although packaging was excellent. Shipping was markedly delayed. Issue appears to be one of quality control prior to shipment.
1.00
Very Poor

Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Let people know it will take many weeks for anq order to arrive BEFORE they order. I placed an order for a Christmas present on 13th November it arrived the week before Christmas just as I was about to go away. On contacting the company they kept saying they hoped it would arrive in time! I hoped so too.
1.00
Very Poor

Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Poor service. Slow delivery and hidden charges. Never using again

You pay for postage after waiting more than a week for the items and then you have to pay a separate postage charge to actually get your parcel.

The shop has great pricing and products but they take too long to deliver and use crappy expensive delivery methods
1.00
Very Poor

Date of publication
20/01/2024
Date of order
20/01/2024
20/01/2024
I ordered two months ago and still have not received my items - very poor
1.00
Very Poor

Date of publication
19/01/2024
Date of order
19/01/2024
19/01/2024
very poor delivery experience, had ordered for a Christmas present in the end of November and our delivery stopped getting tracked after the first week of December. Turns out our parcel got lost, Nordic nest sent our delivery again which didn’t arrive to us and instead got sent back to the supplier for no reason.

In the end we didn’t get the items even by early January which is where we just requ
1.00
Very Poor

Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
My order didn’t arrive & had very minimal communication from you. I would not order anything from this site again.
1.00
Very Poor

Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
We ordered 4 chairs in the Black Friday sales and the first ones came damaged.
UPS uplifted the worst 2 chairs and the replacement chairs were re-delivered by UPS after Xmas, yes, the same chairs they collected before Xmas!
The next day Parcelforce delivered what was probably the real replacement chairs.
After emailing back and forth we were told to dispose of the chairs ourselves.
What a complete
1.00
Very Poor

Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
I didn’t receive the item probably the carrier at fault but you’re a bit contacting me to check
1.00
Very Poor

Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
1.00
Very Poor

Date of publication
08/01/2024
Date of order
08/01/2024
08/01/2024
Utterly useless customer service ! Slow , incompetent and thoroughly inefficient.
1.00
Very Poor

Date of publication
06/01/2024
Date of order
06/01/2024
06/01/2024
Communicate where my order is..
1.00
Very Poor

Date of publication
06/01/2024
Date of order
06/01/2024
06/01/2024
Order Status: Please check on my order, NN0003955239. It was placed November 21, 2023.

Also, I tried to unsubscribe to your marketing emails but was unable to do so.

I will appreciate your help very much.

Cynthia Boyd
1.00
Very Poor

Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
Delivery time was appalling.
1.00
Very Poor

nordicnest.com replies: 30/01/2024
Thank you for your review, We sincerely apologize for the disappointing experience you had with the delivery time of your order. We understand the importance of timely deliveries and regret any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers. Thank you for bringing this to

Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you for your review, We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are com

Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
The product was never delivered. It was returned without any communication. I spent weeks waiting and received nothing
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you for your review, We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your pat

Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you for your review, We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are com

Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
Ordered twice and neither order arrived, refunded on both occasions.
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you fro your review, We sincerely apologize for the inconvenience you've faced with the non-delivery of both your orders. This is certainly not the experience we aim to provide. We understand the frustration caused, and we're actively investigating the root cause of these delivery issues, as shipping to the UK is typically without a problem. Your feedback is crucial, and we appreciate your

Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you for your review, We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are com

Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
After a little over a month of having my new rug . The rug has began to unravel.
Poor quality for such an expensive product
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you for your review, We sincerely apologize for the inconvenience you've encountered with your new rug. This is certainly not the level of quality we strive to provide. Our claims department has been alerted to your concern and will be in touch with you shortly to discuss a solution. We appreciate your patience and are committed to resolving this matter to your satisfaction. Best regards,

Date of publication
30/12/2023
Date of order
30/12/2023
30/12/2023
I only find out the item I’m ordering is out of stock after I place my order!!
Then I have to wait for months until the item is actually delivered.
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you for your review, We appreciate your understanding and apologize for any inconvenience caused by the delayed delivery. When our suppliers experience delays, it impacts our ability to provide timely deliveries. We understand the frustration, and we're actively working to address such challenges and minimize their impact on delivery times. Thank you for your patience and continued support

Date of publication
29/12/2023
Date of order
29/12/2023
29/12/2023
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you for your review, We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are com

Date of publication
27/12/2023
Date of order
27/12/2023
27/12/2023
Better returns policy - having to figure out & pay for shipping back to Sweden is a pain. Product was also too rubbish to keep.
1.00
Very Poor

nordicnest.com replies: 29/01/2024
Thank you for your review We appreciate your feedback on our returns policy. We apologize for any inconvenience caused by the return process, since Brexit we are unable to provide returns label. We're actively looking for options to provide a more seamless experience for our customers. Additionally, we're sorry to hear that the product didn't meet your expectations,in those cases we can always ch