It’s so bad that even if we had a note from the hospital they didn’t refund us the tickets 100 but just 50 . In case of medical reasons they shouldn’t have been so strict Especially when we informed the more than a month from the event They will sell them to other ones Lastly when you book online, you should get an e ticket and not have to pay extra in order to send them to you
Viennaconcerts.com replies: 24/11/2018
Dear Sir / Madam, we are sorry for the medical issues and hope all went well. Please note that the Opera does not offer cancellations at all and it does not accept E-Tickets. Viennaconcerts.com is the only ticket office to offer cancellations at all. Even though the organizers do not accept it, we take the risks and accept cancellations. Travel Insurance usually take the rest of the cost.