Date of publication
20/03/2020
Date of order
01/03/2020
20/03/2020
It took 17 days for to get my products even though it was packed after 1 one day. I talked to costumer service who was unwilling to help & really not friendly at all. Facebook-impossible to get in contact. I've read tons of reviews for the swedish costumer support and webshop and it seems like you have some huge issues there in recruitment.
Kind regards, former costumer relations manager
2.00
Poor

Date of publication
03/03/2020
Date of order
23/02/2020
03/03/2020
Recieved broken goods and when i contacted their customer service i am expected to pay for transport of replacement goods
2.33
Poor

Date of publication
24/02/2020
Date of order
11/02/2020
24/02/2020
Sometimes some stuff are poor
1.67
Poor

Date of publication
18/02/2020
Date of order
07/02/2020
18/02/2020
Best service and best clothes
2.33
Poor

Date of publication
17/02/2020
Date of order
04/02/2020
17/02/2020
The bra was created wrong and not able to close, parts were missing. Sent an email to customer service a week ago, still no answer.
2.33
Poor

Date of publication
11/02/2020
Date of order
01/02/2020
11/02/2020
It’s my fourth or fifth order from you and still you struggle with every delivery. I ordered pickup form one of your stores and you delivered it to a Postnord pickup point. A nice service since it was closer but still, not what I asked for. My wife love your underwear but the service and delivery is still poor
2.33
Poor

Date of publication
04/02/2020
Date of order
25/01/2020
04/02/2020
Beställde ett par trosor till mitt bröllop, de såg väldigt billiga och genomskingliga ut när de kom, trots att de kostade 349:- försökte maila om att få skicka tillbaka men fick inte ens ett svar att kundtjänst. Leveransen var ok , 4dagar.
1.67
Poor

Date of publication
02/02/2020
Date of order
21/01/2020
02/02/2020
Svårt att få svar från kundtjänst om någon vara säljer slut kan man inte byta utan ny frakt
2.33
Poor

Date of publication
01/02/2020
Date of order
23/01/2020
01/02/2020
Ordered 2 things, one item Was missing.
Ordered the missing item once more, did not arrive on time at all Contacted customer service and for the excuse there might just be alot of orderes right now so it might be late, contact us Again if it doesn’t show up in a week. Case closed
1.67
Poor

Date of publication
01/02/2020
Date of order
23/01/2020
01/02/2020
Lådan som kläderna levererades i var helt sönder OCH öppnad Vet inte ens om alla mina varor har kommit fram.
2.33
Poor

Date of publication
30/01/2020
Date of order
20/01/2020
30/01/2020
Ha ha ........
2.00
Poor

Date of publication
30/01/2020
Date of order
20/01/2020
30/01/2020
Good
2.33
Poor

Date of publication
11/01/2020
Date of order
02/01/2020
11/01/2020
Dålig kundservice när problemen väl var framme.
2.00
Poor

Date of publication
09/01/2020
Date of order
29/12/2019
09/01/2020
It was ok
2.33
Poor

Date of publication
05/01/2020
Date of order
26/12/2019
05/01/2020
Beställde 26, kommer få bara 8de i bästa fall...
2.00
Poor

Date of publication
04/01/2020
Date of order
26/12/2019
04/01/2020
I feel its impossible to track delivery impossible to get notice of when collect. Not userfriendly webshop, not so good help if you call or email, but,nice clothes.
1.67
Poor

Date of publication
04/01/2020
Date of order
17/12/2019
04/01/2020
Sending out packages with the recipients name missing which makes it's nearly impossible to pick up from the post office. Don't answer emails within 72 hours as claimed. In fact they don't answer any emails at all.

The good thing is the quality on the products and the reasonably fast shipping.
2.33
Poor

Date of publication
27/12/2019
Date of order
18/12/2019
27/12/2019
I ordered 2 weeks ago and still havent got my order.
2.33
Poor

Date of publication
26/12/2019
Date of order
17/12/2019
26/12/2019
Helt okej varor men allt annat var under all kritik.
1.67
Poor

Date of publication
24/12/2019
Date of order
15/12/2019
24/12/2019
Fick ett paket till utlämningsstället som saknade namn på paketet så jag inte kunde hämta ut det innan jul, trots beställning i god tid. Ok misstag kan ske, men när jag ringer och frågar om det går att lösa på smidigt sätt innan jul bemöts jag av dryg kundtjänstmedarbetare... skärpning om ni vill ha behålla kunder.
1.67
Poor

Date of publication
23/12/2019
Date of order
10/12/2019
23/12/2019
Items were not sent because of not being in stock although I payed for it Said I want to cancel the order completely and customer service said that I have to go to the shop get the stuff that I ordered and the send it back meanwhile 90 of my order was not even sent so it was useless for me to just go and grab bra clips
2.33
Poor

Date of publication
21/12/2019
Date of order
11/12/2019
21/12/2019
Beställde ett sovset med linne och shorts. Betalade och fyra dagar senare när leveransen postades fick jag besked om att shortsen var slut så de krediterades. Försökte få kontakt med er då jag ej ville ha bara linnet. Mailade och fick aldrig svar. När paketet kom var det ställt till postombudet och ej på mitt namn. Dåligt...
2.00
Poor

Date of publication
21/12/2019
Date of order
10/12/2019
21/12/2019
Det är andra gången under en väldigt kort period när jag beställer något och det fattas varor. Istället för att fråga mig om jag vill ha en ersättningsvara, så tar ni beslutet att sätta tillbaka pengarna på kontot.
2.33
Poor

Date of publication
21/12/2019
Date of order
10/12/2019
21/12/2019
Would love to se you have more sizes that fit women with big breast.
I have an F cup and Its not much of the more sexy lingerie that fit me.
Make private collection to big sized women too thanks.
2.33
Poor

Date of publication
20/12/2019
Date of order
08/12/2019
20/12/2019
Inte alls nöjd, mycket dålig service när jag ska byta storlek på en tröja
2.33
Poor

Date of publication
13/12/2019
Date of order
27/11/2019
13/12/2019
Won't buy anything more from hunkemöller.
1.67
Poor

Date of publication
12/12/2019
Date of order
02/12/2019
12/12/2019
Over 7 days until I get the information that the item is out of stock when it actually showed as in stock when I submitted the order. Then it will take another 10 days to get the money back. Also when buying a set, I expect you to ask if I want to cancel the whole order and not asume and just send a part of it.
Gave feedback and asked questions to the support but still no answer. +48hrs
1.67
Poor

Date of publication
12/12/2019
Date of order
30/11/2019
12/12/2019
Return service bad
2.00
Poor

Date of publication
12/12/2019
Date of order
02/12/2019
12/12/2019
Jätte strul med leveransen.. aldrig väntat så länge
2.00
Poor

Date of publication
08/12/2019
Date of order
29/11/2019
08/12/2019
Det har gått över 2 veckor nu, och jag har fortfarande inte fått mitt paket...
2.33
Poor

Date of publication
08/12/2019
Date of order
29/11/2019
08/12/2019
Could not change size in store. Had to wait a long time as well to get help to get my parcel.
2.33
Poor

Date of publication
07/12/2019
Date of order
27/11/2019
07/12/2019
Dåligt
2.00
Poor

Date of publication
04/12/2019
Date of order
25/11/2019
04/12/2019
Worst customer service I ever experienced
1.67
Poor

Date of publication
23/11/2019
Date of order
14/11/2019
23/11/2019
I did not get my order...
2.00
Poor

Date of publication
22/11/2019
Date of order
12/11/2019
22/11/2019
Quick and safe delivery but the goods was not complete. When I avsked for sending me a new itemfot the Antwerpen that there was no time
2.00
Poor

Date of publication
15/11/2019
Date of order
04/11/2019
15/11/2019
Huge problems from learning that the information I got from a salesperson at Hunkemöller in Germany and another in the shop in Karlstad, was not valid. A lot of trouble in correcting my order, having to pay several visits to the shop. Very poor delivery information. I had to call over and over again to the shop to find out. Very disappointed about the handling of my first order from you.
2.33
Poor

Date of publication
09/11/2019
Date of order
31/10/2019
09/11/2019
I never got my order. It was never shipped from the store
1.67
Poor

Date of publication
07/11/2019
Date of order
29/10/2019
07/11/2019
Two time I have ordered from you and I have not recieved it. It goes back to you. Marie Engström
2.33
Poor

Date of publication
03/11/2019
Date of order
25/10/2019
03/11/2019
The bra was at least two sizes too small even though I ordered my normal size, and the quality of the bra overall was very poor and not well made
1.67
Poor

Date of publication
03/11/2019
Date of order
25/10/2019
03/11/2019
Väldigt dålig passform
1.67
Poor