Date of publication
24/12/2019
Date of order
24/12/2019
24/12/2019
To be fair I cannot test their services until I need to use their warranty service. I did expect the warranty to show on the HP support app on my laptop but it doesn't. I have emailed them twice about this and didn't even get a reply on either occasion, which is very poor on their part, hence the one stat for customer service.
3.00
Fair

Date of publication
25/11/2019
Date of order
01/11/2019
25/11/2019
placed order paid in full and 3 weeks on still haven't received item. Was told delivery would be 7 to 10 days. A week ago e-mailed them no response yet.

After posting this review another item was issued and received with in 3 days. So I have edited this review for the goods and Customer services but I have to leave delivery to 1 star
3.33
Fair

Date of publication
06/11/2019
Date of order
30/10/2019
06/11/2019
They did not solve the issie
2.67
Fair

www.best2serve.com replies: 07/11/2019
Dear Mr. Doyle, We will send you an email asking what why technical support could not help you. Kind regards, Margret, Best2serve

Date of publication
16/10/2019
Date of order
09/10/2019
16/10/2019
I was not ahppy with purchasing 'up front' for advice but then not being able to get through to an advisor, when I queried it I was told that I would have to make the call and they wouldnt ring me, its not clear as to hwether I have been charged for this call and I was on the phone for an hour. When I did sppeak to an adivsor, Mark he was excellent, very helpful and solved the issue, he was great
3.00
Fair

Date of publication
29/08/2019
Date of order
12/08/2019
29/08/2019
Very disappointed to receive a cheaper offer within hours of buying at a higher cost. If that lower cost is out there, why not offer it up front. I would not recommend your dealings in spite of liking the machine I bought. This is not good coming from a reputable company
2.67
Fair

www.best2serve.com replies: 29/08/2019
Thank you for sharing your feedback. When you send us the 2nd offer you received to helpdesk@best2serve.com, we will be able to compensate you for the price difference. Our apologies for the inconvenience caused.

Date of publication
18/07/2019
Date of order
10/07/2019
18/07/2019
Can't comment as yet due to purchase not used .
3.00
Fair

Date of publication
12/07/2019
Date of order
04/07/2019
12/07/2019
Too many bodies (HP: Best 2 Serve: Trusted Team. I'm now totally confused as to which accounts I have and which of my identification details apply to which. I have received 6 special codes to cover "change of password)all of which ran out of time before I could use them. This may define me as stupid, but I'll be more careful who I buy from next time
3.00
Fair

Date of publication
17/05/2019
Date of order
02/05/2019
17/05/2019
goods not as good as i expected.to say they are from HP and were expensive.
2.67
Fair

Date of publication
11/05/2019
Date of order
04/05/2019
11/05/2019
I cannot really make a judgement at this point of time as feel a bit disappointed by my experience with Best2Serve. Two reasons for this firstly I have not used them as yet for any repairs secondly their literature did not clearly explain that the 2 year extended warranty I was purchasing for peace of mind was really only 1 additional year as it included the first year of purchase.
3.00
Fair

Date of publication
15/04/2019
Date of order
01/04/2019
15/04/2019
Took too long to deliver.
3.00
Fair

Date of publication
21/03/2019
Date of order
07/03/2019
21/03/2019
Good
3.00
Fair

Date of publication
19/03/2019
Date of order
11/03/2019
19/03/2019
they did well under the circumstances
3.00
Fair