Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
After I had purchased a service session I was unable to speak with one of your technicians. I tried several times and consequently abandoned my efforts.
1.00
Very Poor
Date of publication
05/04/2024
Date of order
29/03/2024
05/04/2024
1.00
Very Poor
best2serve.com replies: 08/04/2024
Good afternoon, Thank you for your review. We would like to ask you to inform us by Email (helpdesk@best2serve.com) why you have left this negative rating. We hope that we are able to assist you after the further clarification of your complaint. Thank you in advance for your message. Best regards, Team Best2Serve
Date of publication
31/03/2024
Date of order
24/03/2024
31/03/2024
1.00
Very Poor
best2serve.com replies: 02/04/2024
We regret to understand that you are not satisfied we the service received. We would like to hear from you what caused this, so that we can further optimize our service. Please provide more details to helpdesk@best2serve.com.
Date of publication
19/03/2024
Date of order
19/03/2024
19/03/2024
Still waiting for a refund of £ 21.49 that I had to pay for tech support. The tech team couldn't solve the problem and advised that there was an issue with the camera on the PC and it would cost £ 319.97 to have it repaired, which I decided against.
1.00
Very Poor
best2serve.com replies: 20/03/2024
Good afternoon, We are sorry that the reimbursement was not made yet. Unfortunately, we never got the request to have the order reimbursed. Upon your request, we have just made the reimbursement and the amount paid will be credited towards your PayPal account within the next 3 business days. Thank you for your patience and understanding. Best regards, Team Best2Serve
Date of publication
04/03/2024
Date of order
26/02/2024
04/03/2024
Nothing more to say
1.00
Very Poor
best2serve.com replies: 04/03/2024
Good afternoon, We are very sorry that you are not at all satisfied with the HP technical phone support that you've purchased. It would help us a lot in case you would be willing to share with us (e.g. via helpdesk@best2serve.com) why you have rated the phone support as very poor. Thank you in advance for your feedback. Best regards, Team Best2Serve
Date of publication
23/02/2024
Date of order
15/02/2024
23/02/2024
Email to the they had wrong machine number heard nothing.
1.00
Very Poor
best2serve.com replies: 23/02/2024
Unfortunately we can't find an email from you. Can you please share the data of your device to helpdesk@best2serve.com so we can update your contract details
Date of publication
20/02/2024
Date of order
20/02/2024
20/02/2024
I am writing to express my disappointment and frustration with the recent experience I have had with HP's customer service regarding the repair of my HP ENVY x360 Convertible.
Firstly, I am shocked to have been charged for the repair of my laptop and that now that I have finally received my repaired’ laptop, that the USB point on the left of the laptop is not working and there is also now a dent n
1.00
Very Poor
Date of publication
15/02/2024
Date of order
08/02/2024
15/02/2024
On 8th February 2024, as there was a so-called special offer I ordered an HP Care Pack 3 Years for my laptop and paid £76.70 by credit card. The transaction has been processed. I then had a change of mind and decided to cancel the order which I understand I am entitled to do within 14 days (possibly 30 days). The only way I could find to cancel it was by emailing Trusted Shops GmbH. I did this
1.00
Very Poor
best2serve.com replies: 16/02/2024
Good morning, Thank you for sending this message. Based on your request, we have now asked the responsible team to deactivate the ordered HP Care Pack for your device. In addition, we have now requested the reimbursement for the amount paid for the HP Care Pack. Please note that it can take up to 3 weeks for the amount to be back in your credit card account. Thank you for your patience and unders
Date of publication
08/02/2024
Date of order
18/01/2024
08/02/2024
Why has my new Warranty not been activated?
1.00
Very Poor
best2serve.com replies: 15/02/2024
Good afternoon Mr. Philips, We apologize for the fact that the HP Care Pack that you have bought the 18th of January is not yet listed on the HP warranty checker page. We have just reached out to the team that is responsible for the actual registration of the HP Care Packs and asked them to sort this as soon as possible. We trust that the HP Care Pack registration will be taken care of after all w
Date of publication
13/01/2024
Date of order
13/01/2024
13/01/2024
I paid to talk to a tech expert regards my HP printer fault. Took me 3 hours to get through to talk to someone. Once I did get through they said take out the cartridges and replace them. I said I have tried that myself over a 100 times and it does not fix it. The lady asked me to do while on the phone. I did exactly as she asked took them out put new ones in and then repeated it. She them said its
1.00
Very Poor
best2serve.com replies: 13/01/2024
Dear Leslie Jones, We are very sorry that you encountered an issue with your printer and that the technical support tea has not been able to offer a solution. Since the issue seems to be a hardware related issue, we've just requested a reimbursement for the amount paid for the technical support. The amount paid will be credited towards your credit card account within 3 weeks from now. Thank you fo
Date of publication
01/01/2024
Date of order
01/01/2024
01/01/2024
You could try prioritising customer service.
1.00
Very Poor
best2serve.com replies: 02/01/2024
Good afternoon, I am sorry in case you have not been able to get a hold of a technical support agent. Please be advised to try and dial the phone number mentioned in the Email that was sent to you after the purchase of HP technical phone support. The team is available from Monday- Friday between 9:00 AM- 5 PM CET. In case you're still unable to get a hold of a support agent, we would like to ask y
Date of publication
29/12/2023
Date of order
22/12/2023
29/12/2023
Very poor customer service and slow response time.
1.00
Very Poor
best2serve.com replies: 13/01/2024
Dear Mr. BHANDARI, Unfortunately, we have got to inform you that this order ha in fact been cancelled and reimbursed. The reason why it has been cancelled is that the order is a duplicate of another order that was made. Best regards, Team Best2Serve
Date of publication
29/12/2023
Date of order
27/12/2023
29/12/2023
No idea where the order is or what is going on, still waiting to know what is happening after two days. Online account still shows no order placed despite monies being taken and cleared.
1.00
Very Poor
best2serve.com replies: 13/01/2024
Dear Mr. Bhandari, We are sorry for the delay but as requested, the order has been cancelled and reimbursed. Our sincere apologies that you did not receive a response within the expected time frame. Best regards, Team Best2Serve
Date of publication
11/12/2023
Date of order
11/12/2023
11/12/2023
Not explain
1.00
Very Poor
best2serve.com replies: 12/12/2023
Good afternoon, I am sorry to read that you're not happy and have left a negative review. Please be so kind to reach out to us via helpdesk@best2serve.com so we can try to answer any questions that you might still have. Thank you for your understanding. Best regards, Team Best2Serve
Date of publication
04/12/2023
Date of order
27/11/2023
04/12/2023
You have totally messed up my order. I've paid for and send a computer which the repair team don't recognised and now threaten to send back without the repairs I have paid for. This is completely unacceptable and you have made a mistake of huge inconvenience.

Plus - what is the point of sending me something in German? Kaeferschutz? What is that all about please?
1.00
Very Poor
best2serve.com replies: 08/12/2023
We apologize for the inconvenience and would like to inform you that we have sent the request to the department concerned. We have asked the department concerned to reach out to you as soon as possible. Thank you for your patience and understanding. Best regards, Team Best2Serve
Date of publication
02/12/2023
Date of order
25/11/2023
02/12/2023
I have not received any documents from HP ie. Care Pack details or acknowledgement. HP web site now tells me that "There is NO Care Pack for my PC Serial No.8CCO230FNZ available.
1.00
Very Poor
best2serve.com replies: 03/12/2023
Thank you for your message and our apologies that the HP Care Pack bought is not visible yet. The HP Care Pack bought has been activated and registered though and as a result, the HP Care Pack contract was sent to you by Email the 27th of November. From that moment on, you can start using your HP Care Pack. Please be advised that after receiving your HP Care Pack contract, it can take up to 14 day
Date of publication
01/11/2023
Date of order
01/11/2023
01/11/2023
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on
1.00
Very Poor
best2serve.com replies: 13/11/2023
We apologize for the inconvenience. We referred your request to the technical department. You will be contacted soon regarding the repair follow up.
Date of publication
29/10/2023
Date of order
11/10/2023
29/10/2023
Despite my previous review eliciting a promise that the problem would be resolved in 2-3 days, nothing has happened and 11 days have elapsed. I cannot have confidence in a company whose own IT department cannot resolve a simple issue which has been dragging on for many weeks. ..I have therefore reduced my assessment to 1 star.
1.00
Very Poor
Date of publication
16/10/2023
Date of order
16/10/2023
16/10/2023
Was extremely hard to contact someone. Took well over 72 hours for anything to be arranged.
1.00
Very Poor
best2serve.com replies: 17/10/2023
We’re very sorry to hear that you are not satisfied with the service that you have received. We will inform HP technical support of your feedback, so that in the future this will not happen again.
Date of publication
06/10/2023
Date of order
29/09/2023
06/10/2023
Unable to get through by phone or using their "digital" method (text message). They haven't responded to any email communication either.

Pretty sure this is a scam. Avoid.
1.00
Very Poor
Date of publication
08/09/2023
Date of order
03/08/2023
08/09/2023
When you tell someone something is free, don't charge them over £21 for it. Also, when you have charged thar much on a free product, make sure the problem can be fixed and with someone who I can understand instead of me having to constantly ask them to repeat everything!
1.00
Very Poor
best2serve.com replies: 11/09/2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform technical support so that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
Date of publication
15/08/2023
Date of order
15/08/2023
15/08/2023
I got no help at all. They just read out what I’d already found on Google. I’ve asked 4 times for this to be cancelled within the 14 days cooling off period and no one can help me. The guy on the phone said I should never have been charged for the service.
1.00
Very Poor
best2serve.com replies: 15/08/2023
Dear Mr. Poynter, We have cancelled and refunded your order accordingly. The funds will be credited to your credit card account in about 10- 12 business days.
Date of publication
27/07/2023
Date of order
24/06/2023
27/07/2023
Extremely difficult to get a satisfactory response or reply from this company.
Totally ignored my attempted requests to respond or honour arranged call backs to my many calls!
Sold a policy that did not suit my agreed requirement with their sales team.
Agreed with the salesperson that the policy would cover the repair of faulty hinges only to find out once I had purchased the policy and laptop sen
1.00
Very Poor
Date of publication
27/07/2023
Date of order
10/07/2023
27/07/2023
Sent my HP laptop for a repair to the hinge/screen which was preventing the laptop from opening. It was subsequently repaired and returned to me with a screw missing from the rear case.
HP are stating that the laptop was received by them with the screw missing and therefore returned to me in the same state!
The laptop was returned to me along with a repair invoice sheet and a HP quality check shee
1.00
Very Poor
Date of publication
24/07/2023
Date of order
24/07/2023
24/07/2023
The phone back service did not call back. You offer a service it needs to be followed through
1.00
Very Poor
best2serve.com replies: 24/07/2023
Good afternoon, Our apologies that no-one has got back to you yet. We have now asked the responsible team to reach out to you related to reference case number 5108251320. We trust that they will get in touch with you within the next 48 hours. Best regards, Team Best2Serve
Date of publication
29/05/2023
Date of order
29/05/2023
29/05/2023
When I rang a few times each person told me something different and still no replacement for the printer HP broke due to an update
1.00
Very Poor
best2serve.com replies: 31/05/2023
We apologize for the inconvenience. We referred your request to the technical department.
Date of publication
13/05/2023
Date of order
13/05/2023
13/05/2023
My laptop was brand new. I opened it up from the box and it wasn't turning on, so I sent it away for repairs. No stretches or even a single mark. Received it back with a bit locker password, dirt behind the screen, HP logo stretched, the sticker removed and the rubber at the bottom peeling off. What the hell have you done to my PC which I paid a premium price for. I will take this matter further.
1.00
Very Poor
best2serve.com replies: 22/05/2023
We apologize for the inconvenience. We escalated your query to the technical department. An engineer should contact you regarding the follow up of the unit repair.