Date of publication
10/02/2020
Date of order
09/12/2019
10/02/2020
I love the Schwibbogen that I purchased from Erzgebirge Palace, it is beautiful and really magical. It arrived in perfect condition apart from a tree that had come unstuck, but which we easily repaired. I am really happy with the product, service and delivery. I did have a problem with UPS who didn't deliver the item on time, but that was UPS's fault not Erzgebirge Palace.
4.33
Good

Date of publication
10/02/2020
Date of order
10/02/2020
10/02/2020
Motorcycle smoker wheel was off and a part of the handlebar was broken. I repaired them.
4.33
Good

Date of publication
10/02/2020
Date of order
08/12/2019
10/02/2020
i believe your returns policy is unrealistic and not good customer service during the christmas holiday period. i purchased this as a gift an i had exceeded the return policy before Christmas arrived.
4.33
Good

Date of publication
04/02/2020
Date of order
04/02/2020
04/02/2020
Beautiful item arrived with some pieces that had fallen off. Maybe need better packing. But it is a beautiful item I glued the pieces back on.
4.33
Good

Date of publication
02/02/2020
Date of order
04/12/2019
02/02/2020
A bit pricey for delivery, but the quality was worth it What an exquisite piece
4.00
Good

Date of publication
20/01/2020
Date of order
20/01/2020
20/01/2020
Delivery fee was highway robbery and package did not arrive on the stated date. I am in the US and shipping was 39 for a tiny package. Otherwise, I love the wooden Christmas ornaments. Quality is superb and they are beautiful
4.33
Good

Date of publication
17/01/2020
Date of order
17/01/2020
17/01/2020
Love thisI bought this for a friend’s wedding
4.33
Good

Date of publication
17/01/2020
Date of order
17/01/2020
17/01/2020
Love itI bought this for a friend’s wedding
4.33
Good

Date of publication
27/12/2019
Date of order
17/12/2019
27/12/2019
Arrived broken. The organ bench was broken off. Very disappointed. Need to return
3.67
Good

Date of publication
26/12/2019
Date of order
12/12/2019
26/12/2019
Beautiful nutcracker, speed service, but the nutcracker is coming with the right arm broken (then I repaired with the glue) and without a Christmas ball in the tree (then I put it in the tree with the glue).
4.33
Good

Date of publication
23/12/2019
Date of order
23/12/2019
23/12/2019
The Nativity is beautifully carved and painted. It is far smaller than we had imagined. The figures are more like children’s toys than the iconic crib figures we had imagined. The scale wasn’t clear from the product description or the photographs.
With the sterling/euro exchange rate the Nativity is extremely expensive for considering the miniature size.
4.33
Good

Date of publication
23/12/2019
Date of order
23/12/2019
23/12/2019
The products arrived on time; speedily
but several items were partially damaged in transit; snow man arm was dislocated from socket of body; pyramid items were found floating in the carton - Pram, 4 wheels and handle no longer attached to rotating base and the inner display was detached from central column; limited instruction on vane setup; needed website
3.67
Good

Date of publication
20/12/2019
Date of order
18/10/2019
20/12/2019
Mailing was a problem.... Nutcracker damaged in transit so another had to be sent.... Took awhile but the end result is that the recipient loved their gift... Thanks so much will defiantly order from you again next year....
4.33
Good

Date of publication
18/12/2019
Date of order
18/12/2019
18/12/2019
My piece arrived broken. Top arch off rest of piece. Although easy to fix with some glue, it was disappointing to need to repair such an expensive item.
3.67
Good

Date of publication
18/12/2019
Date of order
29/11/2019
18/12/2019
See above
4.33
Good

Date of publication
16/12/2019
Date of order
30/11/2019
16/12/2019
The nutcracker is beautiful. The amount of craftsmanship invested into creating each and every one of these is stunning.
4.00
Good

Date of publication
15/12/2019
Date of order
13/12/2019
15/12/2019
A part was broken on the reindeer so I had to glue it back on. Got packed incorrectly?
4.00
Good

Date of publication
09/12/2019
Date of order
09/12/2019
09/12/2019
The Santa with microphone had one eye or sunglass lens fallen off.

Otherwise, I really like these little Santas.

Mary Jean Williams
3.67
Good

Date of publication
09/12/2019
Date of order
23/11/2019
09/12/2019
I really like the products and feel the delivery is fast but something always arrives broken. I just glue it rather then worry with returns. Thanks
4.00
Good

Date of publication
07/12/2019
Date of order
07/12/2019
07/12/2019
The items are beautiful, but I am disappointed that many of the figures came loose during shipment so now I have to re-glue them and I'm worried that they won't look right. The product got to me very quickly but it didn't make the trip safely.
4.00
Good

Date of publication
06/12/2019
Date of order
06/12/2019
06/12/2019
My Santa smoker figurine’s leg was dislodged and some red paint works peeled
3.67
Good

Date of publication
02/12/2019
Date of order
02/12/2019
02/12/2019
The Ulbricht Drosselmeyer Nutcracker I ordered from you arrived with the toy soldier left arm off and detached from Drosselmeyer, I had to glue it together.
Hayneedle.com had the same nutcracker for 70 less, I doubt I will be doing anymore purchases with Erzgebirge-Palace. Your price was much too high.
I feel a refund of 70 is in order.

Bill Loveric
3.67
Good

Date of publication
02/12/2019
Date of order
02/12/2019
02/12/2019
Item it was well packaged & arrived quickly. However one of the legs had come off. Easily glued back in place but was disappointed in the overall quality of the workmanship. I have been giving nutcrackers & smokers to my son for years, many from your store. First time I have felt the price was definitely not worth the product.
4.00
Good

Date of publication
26/11/2019
Date of order
26/11/2019
26/11/2019
The little pad at the top of the Santa Clause hat was unglued. The box doesn’t have the quality other had in the past. I use the boxes to store back my nutcrackers
4.33
Good

Date of publication
25/11/2019
Date of order
17/11/2019
25/11/2019
Pom Pom on Santas hat fell off as I was lifting out of box
3.67
Good

Date of publication
22/11/2019
Date of order
22/11/2019
22/11/2019
LOVE what I purchased. Unfortunately it came with some of the pieces broken off. A little super glue and it's good. I feel for the price I shouldn't have to fix it.
4.00
Good

Date of publication
15/11/2019
Date of order
15/11/2019
15/11/2019
Super fast shipping, ornements are beautiful but one of them arrived broken ...
4.00
Good

Date of publication
15/11/2019
Date of order
15/11/2019
15/11/2019
You do such an excellent job packaging your shipments and still the product
arrives damaged. I don't know what you can do differently except maybe use better glue when manufacturing the item. It is no big deal because we reclue the product once we receive it. The arm was unclued at the shoulder and the beerstein was broken off. It is all repaired now. Thank you for the beautiful product.
4.33
Good

Date of publication
10/11/2019
Date of order
10/09/2019
10/11/2019
UPS delivery was very slow, they do not keep customers updated. The customs part they provided was done sloppy, and unprofessional.
Better choose a different service next time (first delivery via FEDEX was perfect)
4.33
Good

Date of publication
08/11/2019
Date of order
07/11/2019
08/11/2019
At least your shipping is a lot faster
3.67
Good

Date of publication
04/11/2019
Date of order
25/10/2019
04/11/2019
Speedy delivery with ease of ordering.However I am so very very disappointed with the quality of your product. One of the metal candle holders fell off immediately following the removal of packaging. It had clearly been glued on by your company. Unfortunately my expectation of purchasing a quality product due to the cost has now sadly diminished.
3.67
Good

Date of publication
28/10/2019
Date of order
28/10/2019
28/10/2019
Mostly good, but large arch of stable arrived broken. I think broken before shipment because it seemed to be packed well.
3.67
Good

Date of publication
28/10/2019
Date of order
28/10/2019
28/10/2019
Love my new smoker but I really thought the shopping was way expensive.
4.00
Good

Date of publication
28/10/2019
Date of order
28/10/2019
28/10/2019
2 week delivery was longer than expected.
4.33
Good

Date of publication
18/10/2019
Date of order
18/10/2019
18/10/2019
One of the three smokers arrived with the arm loose. It was easy to glue in place, just a little shocking and disappointing.
Otherwise all good. Thanks
I didn’t rate customer service because I didn’t use customer service
4.00
Good

Date of publication
28/07/2019
Date of order
29/05/2019
28/07/2019
Always a good experience but I have been waiting an age for replacement bulbs for a candle arch that are on order . One suggestion is a lesser postage charge for small light items such as light bulbs as if I want just 10 small bulbs it would cost me about 35 ? Euro for post .
4.00
Good

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
We love our smokers. And they were packaged perfectly for protection.
4.33
Good

Date of publication
18/05/2019
Date of order
01/05/2019
18/05/2019
really fast and cheap.just a little damage on the parcel
4.33
Good

Date of publication
23/04/2019
Date of order
18/04/2019
23/04/2019
Very nice looking rabbits but one came broken
4.33
Good