Date of publication
19/04/2024
Date of order
19/04/2024
19/04/2024
2.00
Poor
Date of publication
12/04/2024
Date of order
12/04/2024
12/04/2024
Shipping takes way too long, duties and taxes are very high, ship time is poor
2.00
Poor
Date of publication
05/04/2024
Date of order
05/04/2024
05/04/2024
I still haven't received my order placed on 20/2/24 so I resent being asked to review it frankly. I have contacted customer service who simply said it's been dispatched from the warehouse. The DPD tracking just says there's been a delay to your parcel.

A bit ridiculous waiting this long for a frying pan and mug and I wish I had gone to John lewis instead.
2.00
Poor
Date of publication
30/03/2024
Date of order
30/03/2024
30/03/2024
2.00
Poor
Date of publication
23/03/2024
Date of order
23/03/2024
23/03/2024
I am deeply disappointed by Nordic Nest and would not recommend this supplier to anyone. Since November last year I have been waiting for my order, a porcelaine service, with one unreliable explanation after the other for why has only been partially delivered.
2.00
Poor
nordicnest.com replies: 25/03/2024
Thank you for your review. I'm truly sorry that your experience has not been great. We understand your dissapointment and we apologise for the inconvenience. We have taken a look at your order and one of our staff will contact you again regarding the this. Sincerely, Nordic Nest
Date of publication
08/03/2024
Date of order
08/03/2024
08/03/2024
The service was great but the product was not as nice as the website presented it to be. The silicone mould at the top of the Acorn (Umage) light had chipped edges and these are highly visible when the light is switched on. Also, installing the light fitting was very difficult because our hallway light had old wire terminals fitted into a secured base, which prevented me from fitting the Rosette c
2.00
Poor
nordicnest.com replies: 18/03/2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the damage in the item and the difficulty you experienced during installation. One of our representatives will contact you via email. Sincerely, Nordic Nest
Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
You cant really track when your order is being shipped.
2.00
Poor
nordicnest.com replies: 08/03/2024
Thank you for bringing your concerns to our attention regarding the tracking of your order. We apologize for any inconvenience you've experienced. Please note that tracking links are sent to you, and they are updated each time the parcel receives a scan in the shipping process. If you encounter any issues or need assistance, we encourage you to reach out to our customer service team for prompt su
Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
2 out the 7 products were broken
2.00
Poor
Date of publication
16/02/2024
Date of order
16/02/2024
16/02/2024
Slow delivery, item turned up with missing missing parts. Then proceeded to tell me my spare part had arrived when it hadn’t. Still no part and the issue has taken over a month so far.
2.00
Poor
Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
pro
customer service was quite responsive via Whatsapp

con
misleading information on stock
it took 4 weeks to send one item
2.00
Poor
nordicnest.com replies: 12/03/2024
Thank you for your review We're glad to hear that you found our customer service responsive but apologize for any inconvenience with delivery and items. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers. Best regards, Nordic Nest
Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
They need to improve their communication around the shipping process, and make it clearer to UK customers that they do not provide labels for returns.
2.00
Poor
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
2.00
Poor
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Delivery ordered on 8th December showed up on 28th Jan.
2.00
Poor
Date of publication
19/01/2024
Date of order
19/01/2024
19/01/2024
Great range but hard to navigate and delivery far too slow
2.00
Poor
nordicnest.com replies: 12/03/2024
Thank you for your review We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers. Best regards, Nordic Nest
Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available b
2.00
Poor
Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
Poor quality product and even worse is no returns system for UK customers following Brexit
You’d think they would have sorted that by now
2.00
Poor
Date of publication
06/01/2024
Date of order
06/01/2024
06/01/2024
I am currently still waiting for an order I placed several weeks before Xmas. I was informed it would be delayed but I have since had a further message to say it is delayed even longer
2.00
Poor
Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
The delivery took too long,
2.00
Poor
Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
Item never turned up
2.00
Poor
Date of publication
29/12/2023
Date of order
29/12/2023
29/12/2023
Envio mais rápido.
2.00
Poor
Date of publication
17/12/2023
Date of order
17/12/2023
17/12/2023
Shipped me smashed up pots couple of times. In the original order, 2 of the 4 pots were damaged, one completely smashed. I asked for replacements - again, one of the two replacements were completely smashed. Looks like you are only able to safely pack and deliver 50% of your products.

In a follow up order, the delivery has been broken up into several batches and I am still waiting for part of my
2.00
Poor
Date of publication
15/12/2023
Date of order
15/12/2023
15/12/2023
You sent me a marketing text message that I hadn't consented to. There was also no way for me to unsubscribe.
2.00
Poor
nordicnest.com replies: 29/01/2024
Thank you for your review We sincerely apologize for the inconvenience caused by the unsolicited marketing text message. Your feedback is important to us, and we have taken immediate action by unsubscribing you from our list. We appreciate your understanding, and if you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Best regards,
Date of publication
08/12/2023
Date of order
08/12/2023
08/12/2023
So slow to send orders
2.00
Poor
nordicnest.com replies: 15/12/2023
Thank you for your review, If an order has items with different shipping times, our system holds the entire order , by default, till last item is available. We have the option to partially deliver the goods, at no cost. I am sorry that it was not your case. I hope you are now enjoying your purchase. Sincerely, Nordic Nest
Date of publication
27/11/2023
Date of order
11/10/2023
27/11/2023
Tarda mucho en mandar el pedido
Al día de hoy sigue el paquete en alemania
2.00
Poor
nordicnest.com replies: 15/12/2023
Gracias por su comentario, Lamento que tardara en recibir el pedido. Salió del almacén al día siguiente de su compra, y la demora se produjo con la compañía de transportes. Agradecemos su feedaback para mejorar nuestro servicio. Atentamente, Nordic Nest
Date of publication
19/11/2023
Date of order
19/11/2023
19/11/2023
I’m struggling to return from the uk. Stuck at customs and do not know how to proceed.
2.00
Poor
nordicnest.com replies: 29/11/2023
Dear Customer, Thank you for your feedback. We are very sorry for the inconvenience caused in the return process. We hope that our agent's assistance has helped you in the process. Don't hesitate to contact us again if we can help you with anything else. We wish you a great day! your Nordic Nest
Date of publication
10/11/2023
Date of order
10/11/2023
10/11/2023
Zero responses to emails - always have to call

Was also offered a £50 credit as a gesture of recompense from Lee - never received
2.00
Poor
nordicnest.com replies: 16/11/2023
Dear Customer, Thank you for bringing this to our attention, and we sincerely apologize for the challenges you've faced in reaching us. It's disheartening to hear that your emails have gone unanswered, and we understand the frustration this has caused. Additionally, we regret that the promised £50 credit was not received. We take this matter seriously, and we want to address it promptly. I will
Date of publication
13/10/2023
Date of order
13/10/2023
13/10/2023
Unfortunately the vase I ordered was smashed to pieces upon delivery. The vase wasn’t protectively wrapped and the box it came in was in a bad state. It’s a shame as it was a lovely vase.
2.00
Poor
nordicnest.com replies: 18/10/2023
Dear Customer, Thank you for contacting us! We are sorry to hear that your vase arrived damaged! In the meantime, I can see that my colleague has issued a refund for the damaged item, but we understand that this has been a disappointing experience. One of our customer service representatives will be reaching out to assist you with this issue shortly. Kind regards, Nordic Nest
Date of publication
24/09/2023
Date of order
24/09/2023
24/09/2023
There are many reasons for my 'rating'. Basically the company appears somewhat dishonest, in my opinion. Examples are:
-the 5% offer when signs up is a dishonest ploy to entice one to sign up. I signed up but was unable to use the 5%.
- customer service is possibly a BOT as the responses are poor and of no help.
- limited stock and big delays on receiving items even when paying extra for express.
2.00
Poor
nordicnest.com replies: 26/09/2023
Dear Customer, Thank you for sharing your concerns, and I apologize for any frustration you've experienced with your recent interactions with us. I'd like to address each of your points to provide clarity and address your concerns: I apologize for any confusion regarding the 5% sign-up offer. We certainly do not intend to be dishonest. The offer is provided to welcome new customers, and I'm sorr
Date of publication
15/09/2023
Date of order
15/09/2023
15/09/2023
The 2 mugs that I ordered for my daughter in law in Scotland took weeks to get to her. Way after her birthday.
2.00
Poor
nordicnest.com replies: 21/09/2023
Dear customer, Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve your experience with us. You are always welcome to contact our customer service team if you need any assistance. Best regards, Nordic Nest
Date of publication
15/09/2023
Date of order
15/09/2023
15/09/2023
Shipping takes forever and the cost to ship to Canada is too expensive
2.00
Poor
nordicnest.com replies: 21/09/2023
Dear customer, Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve our shipping time and cost. You are always welcome to contact our customer service team and we will be happy to help you! Best regards, Nordic Nest
Date of publication
01/09/2023
Date of order
01/09/2023
01/09/2023
Item arrived months late ... Customer Service not bad ... but ...
2.00
Poor
nordicnest.com replies: 06/09/2023
Dear Customer, Thank you for your feedback. In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should the delivery time change after placing an order, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inb
Date of publication
18/08/2023
Date of order
18/08/2023
18/08/2023
My item was not delivered. I need to get a refund
2.00
Poor
Date of publication
28/07/2023
Date of order
28/07/2023
28/07/2023
The delivery service Budbee you are are using is really irritating. They don't use an alternative address of a neighbour when we were abroad and when we were at home, expecting our parcel, it was delivered at a wrong address, while we'd got a nessage saying 'we delivered your parcel'.
2.00
Poor
nordicnest.com replies: 08/08/2023
Dear Customer, thank you for your feedback. We are sorry to hear this. Of course, we understand it can be frustrating when encountering issues with an online order. You are always welcome to contact our customer service and we will always be more than happy to assist you with any issues that may occur. If you have not received your order, you are welcome to contact our customer service and we wil
Date of publication
24/06/2023
Date of order
24/06/2023
24/06/2023
2.00
Poor
nordicnest.com replies: 27/06/2023
Dear customer, Thank you very much for your review. We are sorry to see that you did not have a positive experience with us. If there is anything else we can do for you, please feel free to contact customer service. Through our customer service we will be happy to help you and do everything we can to find the right solution for your situation! Kind regards, Nordic Nest
Date of publication
13/05/2023
Date of order
13/05/2023
13/05/2023
I didn't receive tracking and I unfortunately have not received my package
2.00
Poor
nordicnest.com replies: 22/05/2023
Dear customer, thank you for your review. We are very sorry to hear you have experienced these issues with your order! Of course, if you ever have any questions or require any assistance, you are always welcome to reach out to our customer service team and we will be more than happy to assist you. One of our customer service representatives will be contacting you shortly to assist you with a solut
Date of publication
28/04/2023
Date of order
28/04/2023
28/04/2023
Item arrived damaged. I wrote to tell them. Reply took more than a week, asking me some questions. I replied the same day. Eighteen days later, still no reply, so I wrote again. This time I received a reply the next day, asking me the same questions as the first reply. I replied again. Let's see how long they take this time. Tomorrow is a month since my first email.
2.00
Poor
nordicnest.com replies: 02/05/2023
Thank you very much for your review, these experiences help us a lot to improve! We are very sorry for the time your case is taking and we appreciate your patience, of course we are working to solve it and compensate you in the best possible way. Your case changed departments, that's why it changed people and the same question was repeated, we are very sorry about this, of course we will take care