Date of publication
14/01/2024
Date of order
14/01/2024
14/01/2024
Delivery was quick and I was kept informed. The quality of the item on arrival wasn’t great the edge binding had a big loop at the back and the rug itself was very thin for the price. Return was not made easy and cost me £29 . Won’t recommend Rug shop UK.
2.00
Poor
Date of publication
19/12/2023
Date of order
19/12/2023
19/12/2023
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received ba
2.00
Poor
Date of publication
18/12/2023
Date of order
18/12/2023
18/12/2023
Poor quality of rug and paying postage buying and return to pay become expensive to return.
2.00
Poor
Date of publication
03/12/2023
Date of order
03/12/2023
03/12/2023
Ordered and paid for rug on 21/11 and apart from an order confirmation and invoice as at 2/12 I have heard nothing.
2.00
Poor
Date of publication
22/10/2023
Date of order
22/10/2023
22/10/2023
My rug was not as it looked. Many strands. And so rolled up. Both edges were sticking up Awful. Not happy at all. Cos was not a cheap rug
2.00
Poor
Date of publication
15/09/2023
Date of order
03/09/2023
15/09/2023
Product was badly packaged by the supplier. Won’t use them again
2.00
Poor
Date of publication
12/08/2023
Date of order
12/08/2023
12/08/2023
Disappointed in quality of rug. No help to return. It does say that the buyer has to pay costs in the terms and conditions and prepared todo this however have to make own courier arrangements.
2.00
Poor
The Rug Shop UK replies: 17/08/2023
Hi, please accept our sincere apologies for any inconvenience caused, unfortunately as the quality is not upto your expectations that's why as per our Return policies, we requested you to arrange its return, though we also sent you an option for you to arrange its return using our courier which will incur the return postage. We suggested you few courier companies as well. Kind regards The Rug Sh
Date of publication
22/05/2023
Date of order
25/03/2023
22/05/2023
Ordered a rug, took 3 weeks to coke when told was 3/5 days. When arrived was delivered to wrong place.
Looked like it had been used and chucked around and was faulty. Returned now refusing to refund
2.00
Poor
Date of publication
18/05/2023
Date of order
18/05/2023
18/05/2023
2.00
Poor
The Rug Shop UK replies: 19/05/2023
Hi, sorry to hear that you have given 2 star to us. Can you please let us know where did we go wrong or where we can work on improving our services. Hope to hear from you. Kind regards The Rug Shop UK.
Date of publication
07/05/2023
Date of order
22/04/2023
07/05/2023
We was offered 3to working days delivery and it took 10 working days. The rug is lovely.
2.00
Poor
The Rug Shop UK replies: 11/05/2023
Hi, please accept our sincere apologies for any inconvenience caused. But this delay was happened because the third party courier service has lost the parcel in Transit for which we kept you inform and then tried our best to communicate it with the courier and got this sorted and delivered within 8 days, still we'll try our best to get it improved, so this won't happen again with any of our custom
Date of publication
01/05/2023
Date of order
27/04/2023
01/05/2023
Website said rug was in stock and would be delivered in a couple of days. Turns out its not and they order it in. Seems to be a common complaint after looking at reviews. No communication from them only me contacting them to be fed a load of nonsense about their website not updating properly after a bank holiday ??
After a week i contacted them on live chat asking to cancel my order and refund me.
2.00
Poor