Date of publication
19/01/2019
Date of order
09/01/2019
19/01/2019
Had to order my items 3 times before I got them, a glitch with the UPS delivery system so had to collect from a shop. Customer services wasn’t helpful the first time I contacted them, although my wife is pleased with the items. Will shop elsewhere next time.
2.33
Poor

Date of publication
09/01/2019
Date of order
31/12/2018
09/01/2019
Seven items ordered 1 January 2019. Dispatch confirmed, passed to UPS for delivery. No delivery attempted. Returned to Hunkemoller without further indication. Refunded 7 January? No response to email as to how this happened. Some items no longer in stock IF a re-order was to be attempted. First and last Hunkemoller order. Disappointed. Poor service, repeat business lost.
1.67
Poor

Date of publication
06/01/2019
Date of order
28/12/2018
06/01/2019
Delivery was slow to begin with. Ordered 3 onesies but one has a big hole. Emailed customer service but no reply since 3 days ago. Very disappointed as a new customer. Not sure if I would shop with them again.
2.00
Poor

Date of publication
22/11/2018
Date of order
13/11/2018
22/11/2018
After ordering I had to phone to find out where it was to be told it would arrive the following week - that was fine.
I then got an e-mail the next day saying my product wouldn’t be arriving at all
Great communication from customer services but such a let down when you can’t get the beautiful underwear you want
So disappointed
1.67
Poor

Date of publication
26/10/2018
Date of order
17/10/2018
26/10/2018
After a week of waiting for the order to be processed after I had been billed for it, I emailed customer service asking what was going on. I was informed that the order was not correctly registered in their system because of a known problem with UPS home delivery. I was told yesterday that my order would be cancelled and the amount refunded. The order is still visible online as processing.
2.33
Poor

Date of publication
13/08/2018
Date of order
24/07/2018
13/08/2018
Very poor experience, avoid at all costs. Site is very fiddly to use on mobile, customer service is non-existent, and they seem unwilling to give me a refund for returned items. Emailed them twice and received an automated email saying I'd get a reply in 48 hours then never heard back, and they received my tracked return 6 days ago but haven't acknowledged that they've received it or refunded yet.
1.67
Poor

Date of publication
25/07/2018
Date of order
05/07/2018
25/07/2018
After waiting 2 weeks for my order, I contacted Hunkemoller for the status, only to be informed that my order wasn't shipped because UPS Homedelivery is not possible due to a bug in the UPS system, and I should choose a UPS pick up point for delivery.
I was refunded my payment and given a discount code, but I shan't be using it as I live far from the nearest pick up point. It's a pity...
2.00
Poor

Date of publication
23/06/2018
Date of order
10/06/2018
23/06/2018
Ordered items on the 6th June and now the 23rd...no delivery, no reply to email and the contact procedure is a joke Never again. Love shopping instore but not had a good experience with online shopping.......
2.33
Poor

hunkemoller.co.uk replies: 25/06/2018
Dear Customer, according to our information, you have already contacted our Customer Service. I believe your question have been answered. If you still have more questions, please do not hesitate to contact them back. With love, Hunkemöller