Date of publication
04/08/2019
Date of order
25/07/2019
04/08/2019
The costumer aervice is very nice and anwser any questions at time .
The delivery isn't good becauae I didn't receive my order.
2.00
Poor

Date of publication
12/07/2019
Date of order
22/06/2019
12/07/2019
They didn’t communicate white the Aramex company they just delivered to the where house of Aramex and my shippment almost lost and i have communicated with the the company untill i found my order
2.00
Poor

Date of publication
19/01/2019
Date of order
09/01/2019
19/01/2019
Had to order my items 3 times before I got them, a glitch with the UPS delivery system so had to collect from a shop. Customer services wasn’t helpful the first time I contacted them, although my wife is pleased with the items. Will shop elsewhere next time.
2.33
Poor

Date of publication
09/01/2019
Date of order
31/12/2018
09/01/2019
Seven items ordered 1 January 2019. Dispatch confirmed, passed to UPS for delivery. No delivery attempted. Returned to Hunkemoller without further indication. Refunded 7 January? No response to email as to how this happened. Some items no longer in stock IF a re-order was to be attempted. First and last Hunkemoller order. Disappointed. Poor service, repeat business lost.
1.67
Poor

Date of publication
06/01/2019
Date of order
28/12/2018
06/01/2019
Delivery was slow to begin with. Ordered 3 onesies but one has a big hole. Emailed customer service but no reply since 3 days ago. Very disappointed as a new customer. Not sure if I would shop with them again.
2.00
Poor

Date of publication
22/11/2018
Date of order
13/11/2018
22/11/2018
After ordering I had to phone to find out where it was to be told it would arrive the following week - that was fine.
I then got an e-mail the next day saying my product wouldn’t be arriving at all
Great communication from customer services but such a let down when you can’t get the beautiful underwear you want
So disappointed
1.67
Poor

Date of publication
26/10/2018
Date of order
17/10/2018
26/10/2018
After a week of waiting for the order to be processed after I had been billed for it, I emailed customer service asking what was going on. I was informed that the order was not correctly registered in their system because of a known problem with UPS home delivery. I was told yesterday that my order would be cancelled and the amount refunded. The order is still visible online as processing.
2.33
Poor