Date of publication
10/07/2020
Date of order
10/07/2020
10/07/2020
Quick delivery ,competitive price
4.00
Good

Date of publication
09/07/2020
Date of order
09/07/2020
09/07/2020
I had problems entering my VAT number as a company, which made my purchase not proceed. Customer service and I were in contact, but they were not able to solve my problem and then I had to buy the product at a higher price (because first it had a promotion). That was a shame, but both the communication and product were good.
4.00
Good

Date of publication
08/07/2020
Date of order
08/07/2020
08/07/2020
1. The delivery took nearly 2 months to get to me - but it is difficult to criticise the company because of Covid-19
2. impossible to use the parts to fix my lamp because I am unable to feed the cable through the arm because the bulb holder socket is locked
3. The team kept me up to date with delivery delays - but were unable to help me fix the lamp and undo the locked socket
4.00
Good

Date of publication
08/07/2020
Date of order
08/07/2020
08/07/2020
Your Shipping agent does not respect the goods. The box was in bad condition.
One corner was crushed, on one side was holes made with some tools etc. The other side has holes in the middle, made by bigger truck.
Artemide has quite good packing system. The lamp was ok.
So, I do not want to use Kuehne+Nagel in future...
4.33
Good

Date of publication
03/06/2020
Date of order
01/06/2020
03/06/2020
dear all
we were this time a bit unhappy with the delivery spead- we understand that Corona had an impact on the planning and delivery cycle, however would expect that some direction about that date could be faster communicated.
4.33
Good

Date of publication
01/06/2020
Date of order
01/06/2020
01/06/2020
It was easy to use webpage. Lamp was telivered as promised. UPS Estonia caused little problems.
4.33
Good

Date of publication
15/05/2020
Date of order
15/05/2020
15/05/2020
Unfortunately my package was delivered to completely the wrong address by your courier, thankfully though, the person who received it was kind enough to drive to my home and deliver it to me. Otherwise I am completely happy with my purchase
3.67
Good

Date of publication
13/05/2020
Date of order
13/05/2020
13/05/2020
long delivery (partially a covid-19 impact), perfect product
4.33
Good

Date of publication
27/04/2020
Date of order
27/04/2020
27/04/2020
Still haven't received all the items.
4.00
Good

Date of publication
21/04/2020
Date of order
21/04/2020
21/04/2020
Goods arrived eventually unfortunately an issue with postcode caused delay
3.50
Good

Date of publication
01/04/2020
Date of order
31/03/2020
01/04/2020
Extra plus for the instruction leaflet on how to replace the parts I bought. With pictures so the text (only in German) did not matter that much.
4.33
Good

Date of publication
20/03/2020
Date of order
18/03/2020
20/03/2020
The article I ordered was not delivered and I received something else instead. However, after sending a simple mail, I received a label and guidance so I was able to return the goods. Thank you!
4.33
Good

Date of publication
13/03/2020
Date of order
13/03/2020
13/03/2020
I'm very disappointed with your customer service.I made a complaint on your site about the change of price of the pendant light I was ordering during buying process and till know I didn't got an answer
3.67
Good

light11.eu replies: 16/03/2020
Unfortunately, we can't find any message from you in our email system. The online prices are shown with 19% German VAT. If you enter another delivery country, the prices change because of the different VAT.

Date of publication
12/03/2020
Date of order
10/03/2020
12/03/2020
Everything was good except for the delivery, but, in time of coronavirus, I can understand
4.00
Good

Date of publication
11/03/2020
Date of order
11/03/2020
11/03/2020
The delivery was on time. The goods were well packaged. And and i did not need to speak with the Customer service.
4.00
Good

Date of publication
26/02/2020
Date of order
26/02/2020
26/02/2020
as hoped for
4.33
Good

Date of publication
24/02/2020
Date of order
24/02/2020
24/02/2020
Good
4.00
Good

Date of publication
10/02/2020
Date of order
10/02/2020
10/02/2020
Return on incorrect item (my fault...) was very easy and correct item was received without any delay.
4.33
Good

Date of publication
05/02/2020
Date of order
05/02/2020
05/02/2020
first: I had never seen this extra before, where do I find it? In Germany Fantastic
4.33
Good

Date of publication
21/01/2020
Date of order
21/01/2020
21/01/2020
Great service arrived in the morning so I could start my day. Item very expensive but I needed it.
Thank you
4.00
Good

Date of publication
15/01/2020
Date of order
13/01/2020
15/01/2020
Easy to find - very quick delivery
4.33
Good

Date of publication
09/01/2020
Date of order
09/01/2020
09/01/2020
Thanks for your product, delivery on time. I will recommend to my friends.
4.00
Good

Date of publication
09/01/2020
Date of order
09/01/2020
09/01/2020
ook
4.00
Good

Date of publication
08/01/2020
Date of order
06/01/2020
08/01/2020
there was a delay in delivery greater than usual, but well clarified
3.67
Good

Date of publication
06/01/2020
Date of order
06/01/2020
06/01/2020
Customer form should be updated so that invalid data can be identified immediately - e.g. company VAT number format

Payment receipt was quite slow, but Christmas timing was probably to blame.
4.00
Good

Date of publication
03/01/2020
Date of order
03/01/2020
03/01/2020
okay
4.00
Good

Date of publication
20/12/2019
Date of order
20/12/2019
20/12/2019
Everything else fantastic, but UPS do not work well in Finland. Really bad information of the delivery...
4.33
Good

Date of publication
12/12/2019
Date of order
12/12/2019
12/12/2019
Beaytiful lamps. Thank you light11
3.67
Good

Date of publication
06/12/2019
Date of order
06/12/2019
06/12/2019
Everything was ok, exept delivery - lamp arrived in two packages, on two different days, without announcement.
4.33
Good

Date of publication
05/12/2019
Date of order
05/12/2019
05/12/2019
Excellent lamp and good general service. Since when I ordered and paid the product online, I haven't heard anything from the website until the courier called me to inform the delivery is planned for the following day: I would have appreciated some feedback from the website and a tracking code to follow the delivery.
4.33
Good

Date of publication
24/10/2019
Date of order
22/10/2019
24/10/2019
Thanks
4.33
Good

Date of publication
21/10/2019
Date of order
21/10/2019
21/10/2019
I receved my order the quickest possible, all really nice. Very happy indeed. Only one issue that I received a huge box filled with plastic filler only to find my lamp packed in a slim box like a book in the bottom.I would expect this company to be a bit more environmental conscious with the packaging. A bigger box also takes more space while shipping.
4.33
Good

Date of publication
21/10/2019
Date of order
21/10/2019
21/10/2019
Only negative part was the difficulty we had to get a more specified delivery time from UPS. To have the delivery window during a full day 8am to 10pm is not customer friendly.
4.33
Good

Date of publication
26/09/2019
Date of order
26/09/2019
26/09/2019
Prompt delivery and very happy with the product. Free postage on larger items is great.

I wanted to make a follow up purchase but was discouraged by the excessively high cost of postage to Ireland compared with other European countries.
4.00
Good