Be aware of this shop for their misleading information. I made order that was partially delivered on time and the remaining was canceled after 30 days of delay (total 45 days). At the end they canceled my order, without any written approval from my side, and made a fund return in full. The funniest thing was they customer service remark that I interrupted their job by inquiring on my order
light11.eu replies: 20/04/2019
We regret that we got a very long delivery time. We have canceled your order since you asked us by phone. For this reason there is no written approval from your side about the cancellation.
Ordered three lamps in October. One lamp arrived damaged. It was just put in a carton, no wrapping. Customer service claimed it was packed ok. I do not agree. The two other lamps were returned to sender, without reaching me because UPS did not deliver as agreed. So far I have spent much money, have seen damaged goods and still have no lamps for Christmas. Could it be worse?
light11.eu replies: 02/01/2019
We regret that you got a problem with the delivered light. A new light is ordered at the manufacturer on the same day we have received your claim. We hope the new light will meet your satisfaction.