Bad picture totally bad customer service will never use again

An absolute shambolic experience! My items could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do

Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com

I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me

States I've recieved when I have not not Impressed

I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.

I’ve ordered these wall tiles before from a different company and they were much better quality.

The level of service was appalling, I received emails notifying me that I had received my items when I had not, resulting in lengthy calls and correspondence where they later found out they had given me the wrong order number.
My first order and my last as I do not want to go through this experience again

I was very disappointed with my canvas. The subject matter was not on the whole canvas which was obviously my fault for not completely understanding the website. But I would have thought it would be obvious that I had made a mistake and your company could have contacted me.

Rubbish not worth a penny

Despite sending a high resolution image the canvas has come back fuzzy and out of focus.

I paid a total of £26 for a cheap piece of fabric with half a zip. The photo of my dog is a joke .The top of her head is on the other side. I look at her mouth and collar ..If the photo was not suitable if should have been flagged up in the preview. FREE PRINTS offer this service...so never again..complete waste of money..

While the photos were fine I feel let down by Customer Services. My fault I know, but I accidentally clicked buy before putting in a promotion code. Realising this I contacted them immediately either to cancel then re-order or retrospectively to add the code - I met with a 'Nothing we can do Gov' attitude. I feel this is poor Customer Service - I can't beleive that nothing could have been done.

Absolute rubbish, very poor print quality, does not even fit the frame, two white edges showing, I could get the local primary school to do better, It's gone in the dustbin

Quality poor

Ordered 2 landscape canvas’s and they both arrived in portrait very disappointed straight in the dustbin.

After a long wait, I wad deeply disappointed to discover that the quality of printing was severely lacking. the colors appeared dull, lacking vibrancy and clarity. Also, there were noticeable blurriness in certain areas of the image which significantly detracted from its overall appeal. No i don't recommend this company and I hope they will take serious steps to improve the printing and quality co

Broken frame on delivery

I was very disappointed with the picture. I did not realise there was a moray on the photo. I am very surprised a professional company did not see it and not gone ahead with the print. I cannot gift it like this.

Very disappointed with my order . Top of head is missing . Not as seen in the actual photos

Delivery far too slow.

Didn’t receive delivery

the pictures seem very cheep. The canvas is thin and the colour not very good.
Also one of the pictures was not square in the frame

Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.

Left on my door step after a quite knock

Ordered a second canvas with you and it took least two week to receive it as I didn't get much up dates from you on my delivery and your service is very poor as when you finished doing my canvas it kept saying in transit from the 15th off march when I ordered it and not very good at sending parcels to yodel on time and I waited nearly week to hear updates from you and would like a refund after all

Very disappointed in the delivery time

Due to this year’s circumstances had to leave Mother’s Day to last minute but ordered a gift advertised for Mothers Day on the last available day to ensure delivery according to the website. The photo gift took 14 instead of 6 days to arrive.

Arrived without a box. There is nothing on the website to state that it doesn’t come in a box, when I contacted customer services they just told me there is nothing to state it does either. I don’t understand why you would have a jigsaw puzzle without a box. A basic it’s your tough luck’ attitude from them. How am I supposed to give this to my niece without it having a box, absolutely ridiculous!

Pieces are too tight and there are what looks like burn marks on a few of the pieces. Poor quality overall

Twice we have had the canvas come with half the head missing and would like a refund

Placed order they sent it to courier arrived at courier took nearly 2 weeks for courier to deliver and they weren't interested just used excuse about couriers fault for a company selling pictures which sometimes contains children then not care about its whereabouts is disgusting .

My daughter name is Ayla but I received saying love from Emily received the canvas show as on advert

Frame far too big the canvas itself. I paid extra for the Frame you thought it would if have fit and be a inch gap all the way round. Photo itself is not straight you could have straighten it .was going to be a birthday present but can't give that it's not like you ads it's a mess

Didn't arrive in time