Date of publication
23/06/2020
Date of order
16/06/2020
23/06/2020
Wrong item inside packaging. Item being returned
3.00
Fair

Date of publication
17/06/2020
Date of order
26/05/2020
17/06/2020
Delivery took three weeks but the COVID issues probably didn’t help. If they answered the phone or replied to emails quicker then I would have given them a much higher rating. Tennis racket excellent.
2.67
Fair

Date of publication
04/06/2020
Date of order
26/05/2020
04/06/2020
Couldn’t get hold of CS at all...
3.33
Fair

Date of publication
24/05/2020
Date of order
13/05/2020
24/05/2020
The delivery was understandably slow due to circumstances. This was not helped by information about the delivery difficult to understand. It appeared that the product was in this country, when it was still in Germany.
3.33
Fair

Date of publication
08/05/2020
Date of order
29/04/2020
08/05/2020
The clothing i bought is very good, however the Wilson sports towel feels like a fairly low quality, low cost item, not worth almost £17 i paid. I was going to return it but the website would not recognise my order reference and it was too much hassle.
3.33
Fair

Date of publication
30/12/2019
Date of order
20/12/2019
30/12/2019
I can’t get hold of anyone in customer service, on hold for ages to then be cut off
Website would not apply the Xmas15 code when I checked out and tennis point not offering any help what so ever - very frustrating
3.00
Fair

Date of publication
16/12/2019
Date of order
02/12/2019
16/12/2019
Took a while to come but order was spot on
3.33
Fair

Date of publication
21/11/2019
Date of order
14/11/2019
21/11/2019
Poor response to my question, and not all items delivered. Especially when the site said sent.
3.00
Fair

Date of publication
06/11/2019
Date of order
30/10/2019
06/11/2019
Package arrived heavily damaged lucky it was a tennis bag . I’m away so haven’t inspected contents yet . Just got photo from wife
3.33
Fair

Date of publication
31/10/2019
Date of order
24/10/2019
31/10/2019
The service was fine. Was not able to track the parcel online.
3.00
Fair

Date of publication
24/10/2019
Date of order
21/09/2019
24/10/2019
Tried to contact by phone but the system was down for days.
Delivery information and tracking was incorrect.
Other than that good prices and they followed through and delivered.
3.00
Fair

Date of publication
04/10/2019
Date of order
22/09/2019
04/10/2019
Got the order after a couple of missed deliveries. Seems you’ve changed courier to one that doesn’t offer delivery to a local shop, which I find very convenient.
3.00
Fair

Date of publication
05/08/2019
Date of order
28/07/2019
05/08/2019
arrived thank you
3.00
Fair

Date of publication
28/07/2019
Date of order
21/07/2019
28/07/2019
Shorts were to big but label fell off when trying on meaning I couldn't return
3.00
Fair

Date of publication
21/07/2019
Date of order
14/07/2019
21/07/2019
I am basing this on my two recent purchases, the latter arrived with the box having been secured in transit as it had come open. Delivery took five working days.The customer service relates to my previous order. I had enclosed a letter with my return as a tennis dress I ordered,although tagged as small was in fact a medium. I asked for a replacement In small but got a refund instead
3.33
Fair