Service was excellent and easy to use. Communication was good.
4.00
Good
Imported from Trusted Shops AG
Date of publication
07/12/2023
Date of order
30/11/2023
07/12/2023
4.00
Good
Imported from Trusted Shops AG
Date of publication
24/08/2022
Date of order
24/08/2022
24/08/2022
4.00
Good
Date of publication
12/08/2022
Date of order
12/08/2022
12/08/2022
Had to email 14 days after their last communication to find out when my key would be ready. I couldn't drive my car as the key was the only one. They dispatched it the same day. So had it been repaired and they hadn't got round to returning it ? Except for that hickup I am delighted by their helpful service and excellent pricing
4.00
Good
Date of publication
08/08/2022
Date of order
08/08/2022
08/08/2022
The service was fast and I was kept informed of every step of the i.e when it arrived, when it was assigned to an engineer, when it was repaired and dispatched. Very efficient process.
4.00
Good
Date of publication
20/07/2022
Date of order
20/07/2022
20/07/2022
4.00
Good
Date of publication
30/06/2022
Date of order
30/06/2022
30/06/2022
4.00
Good
Date of publication
24/05/2022
Date of order
24/05/2022
24/05/2022
Very good service thank a lot
4.00
Good
Autotronics replies: 03/06/2022
Hi, Thank you for your feedback and review, Regards
Nell
Autotronics
Date of publication
01/05/2022
Date of order
01/05/2022
01/05/2022
The service and help from the staff was excellent, however the problem of our car key has not been solved, it still does not automatically open the car.
4.00
Good
Date of publication
05/04/2022
Date of order
05/04/2022
05/04/2022
Impressed with the quick turn around
4.00
Good
Date of publication
08/03/2022
Date of order
08/03/2022
08/03/2022
The process was very simple & extremely good value for money.
However I was initially told it was a 3 day turn around & I waited 2 weeks to get my key back. Although there is an online portal it never really showed progress & I had to call in a few times for updates on my key. As this was the only key I have I was rather anxious at times.
I have my key back now though & it seems to be working pe
4.00
Good
Date of publication
20/02/2022
Date of order
20/02/2022
20/02/2022
Initially received very regular updates, but they did go quiet for a day or two. That's the only negative, otherwise service was excellent
4.00
Good
Date of publication
15/12/2021
Date of order
26/11/2021
15/12/2021
The features of repair service are interesting. The cooperation with DHL makes shipping easy. However, the import tariff has been double charged. Autotronics should work with DHL more closely in term of customs declaration of the items for repair; so that the repaired item could be sent back to the customers seamlessly.
Autotronics should have the online pre-diagnosis of symptoms before sending t
4.00
Good
Date of publication
13/12/2021
Date of order
21/11/2021
13/12/2021
I am delighted to say that the repairs to the key fob were successful and the car, which had been immoble and locked for the last three weeks, opened and started immediately. Very impressive service thank you.
4.00
Good
Date of publication
18/11/2021
Date of order
11/11/2021
18/11/2021
Very good set up with following emails, and notification
4.00
Good
Date of publication
16/11/2021
Date of order
09/11/2021
16/11/2021
Good quick service. They need to check online payment before asking for payment again.