Communication was good initially and I was kept informed that my part had arrived at workshop and job assigned to an engineer.
Then there was no further communication until I rang for an update.
Was expecting a 2/3 day turnaround but when I called to chase 6 days after they had received my part and turns out I’ll be waiting at least another week before I get my repaired part sent back.
3.00
Fair
Imported from Trusted Shops AG
Date of publication
07/11/2023
Date of order
07/11/2023
07/11/2023
They know what they are doing but do take quite a long time to do it.
3.00
Fair
Imported from Trusted Shops AG
Date of publication
18/10/2023
Date of order
07/10/2023
18/10/2023
Sent my fiat 500 bcm in for a specific repair! despite components being replaced inside the unit the unit tested ok "on the bench". unfortunately when i refitted the unit to the car the repair had not worked and the problem remained!. . Not wishing to having to keep sending the unit back a
3.00
Fair
Imported from Trusted Shops AG
Date of publication
12/10/2022
Date of order
05/10/2022
12/10/2022
Test key fobs before you post return to your client
3.00
Fair
Date of publication
17/06/2022
Date of order
17/06/2022
17/06/2022
3.00
Fair
Date of publication
02/06/2022
Date of order
02/06/2022
02/06/2022
3.00
Fair
Autotronics replies: 04/06/2022
Hi, I notice you haven't left any feedback. If there were any issues that you were unhappy with, please contact our team and let us know so we can address them.
Regards,
Nell
Then there was no further communication until I rang for an update.
Was expecting a 2/3 day turnaround but when I called to chase 6 days after they had received my part and turns out I’ll be waiting at least another week before I get my repaired part sent back.