Date of publication
20/03/2024
Date of order
06/03/2024
20/03/2024
I bought a 1000 piece puzzle and decided to frame it. It was then I found that PuzzleYou produce their puzzle a different size to the standard 1000 piece size. This means that had to buy a frame from them instead of having a large choice of generic frames. Very disappointing.
3.00
Fair
puzzleYOU UK replies: 25/03/2024
We would like to inform you that there is no such thing as a standard size for puzzles. 1000 pieces only indicates how many pieces a jigsaw puzzle has. We are specialised in producing premium jigsaw puzzles and as we are not a frame manufacturer, we offer this timeless-looking frame only as a nice to have accessory. We are not forcing anyone to buy this frame and we think there are plenty of frame
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Disappointed as to how the pieces are and the quality of the picture
3.00
Fair
puzzleYOU UK replies: 30/01/2024
After having uploaded a photo, a preview appears with a 5 star rating for the resolution of the chosen photograph. In your case only 1 star was given, meaning that your photo had a very low resolution. Furthermore the photograph contained some signs, which show that you seem not to have uploaded the original photograph but a downsized version that probably has gone through social media. We are sor
Date of publication
31/12/2023
Date of order
31/12/2023
31/12/2023
Puzzle was smaller than expected and also it is not clear that this comes from Germany. I ordered and received 2 weeks later and after Christmas
3.00
Fair
puzzleYOU UK replies: 11/01/2024
In the navigation in our shop, you can click on "Photo Puzzles" and be directed to the product pages of the individual puzzles. Here you will find all details such as the size of the puzzle, the size of the pieces, etc. We where quite proud that we managed to ship your order in the busiest week of the year already the next day, so it was also disappointing for us to find that your parcel got stuck
Date of publication
27/12/2023
Date of order
27/12/2023
27/12/2023
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less th
3.00
Fair
puzzleYOU UK replies: 28/12/2023
We very much appreciate your bringing this to our attention. Due to the higher speed, at which we work in production in the pre-Christmas period, such mistakes are sometimes overlooked. Should you however prefer to receive a puzzle with the quality you are used to from us, please be so kind as to send a photo of the misshapen puzzle pieces to customer service. They will be happy to send you a perf
Date of publication
24/12/2023
Date of order
10/12/2023
24/12/2023
don't lie about being UK puzzle
3.00
Fair
puzzleYOU UK replies: 28/12/2023
You will not find any text anywhere on our website claiming that we are a UK-based company. The reason why the international operating puzzleYOU company offers a webshop with the domain extension co.uk is not only because we want to offer our UK customers the ability to order directly from the manufacturer without intermediaries, but also to be able to show sales separately from all other countrie
Date of publication
27/10/2023
Date of order
27/10/2023
27/10/2023
Estimated date of delivery was optimistic. Arrived 4 days late after being stuck in Germany for 3 days with no action and no explanation.
I also would have preferred a plain boxed item as illustrations of jigsaw pieces all over parcel somewhat gives the game away if meant as a surprise.
3.00
Fair
Date of publication
22/10/2023
Date of order
22/10/2023
22/10/2023
I was given a delivery date, which I then changed to a date I would be home. The delivery time was then updated to a time that had already passed, then the actual delivery was made the next day, so I had to go and collect it from a collection point. Great product, delivery not so good.
3.00
Fair
Date of publication
18/10/2023
Date of order
04/10/2023
18/10/2023
Very disappointed that when delivered it comes in packaging that has jigsaws printed all over it.. my husband knows that I know have a jigsaw for his pressie.
3.00
Fair
Date of publication
20/08/2023
Date of order
20/08/2023
20/08/2023
Am happy with the quality of the pieces and the clarity of the picture.
However, what has stopped me giving more stars is the fact that the picture is not square so have a dark border along the top and down one side which is disappointing.
3.00
Fair
puzzleYOU UK replies: 23/08/2023
Thank you for your comment, this is however not a border, but your carpet. You seem to have put a regular photo down on the carpet in order to make a digital photograph of it. After having uploaded this photograph to our ordering system, our preview showed that part of your carpet was on the puzzle. We are sorry that you nevertheless confirmed the order and did not ask us for advice. We offer the
Date of publication
14/05/2023
Date of order
30/04/2023
14/05/2023
Order arrived several days later than expected so missed the birthday it was bought for. Used puzzleyou rather than another cheaper company as they stated it would arrive in time so disappointing. Product good when it arrived though.
3.00
Fair