Reviews for uk-gardens.co.uk



Good

4.37/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 56 Trusted Shops reviews collected in the last 12 months.
In total, uk-gardens.co.uk has already collected 193 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
12/08/2019
Date of order
04/08/2019
12/08/2019
Prompt & excellant service.
5.00
Excellent

Date of publication
31/07/2019
Date of order
24/07/2019
31/07/2019
There was slight damage evident with one of my five items received. A simple phone call was all that was required to resolve the problem; replacement item sent out without quibble. An absolute pleasure to deal with a company with such good standards.
5.00
Excellent

Date of publication
26/07/2019
Date of order
17/07/2019
26/07/2019
The wood around top surface has a crack in it and some of the grout is brittle in places. My husband didn't notice till he'd assembled it and couldn't face taking it apart to return. It 's also very flimsy so not sure how long it will last. A real shame because its a nice looking item and fits perfectly in our small kitchen.
3.33
Fair

Date of publication
25/07/2019
Date of order
18/07/2019
25/07/2019
Daisy was very helpful regarding progress of our order for an out of stock item.
5.00
Excellent

Date of publication
21/07/2019
Date of order
13/07/2019
21/07/2019
Partial delivery of goods received.
Slow to acknowledge my repeated advice to this situation.
In consequence, could not use the goods for which they were intended because of this
Will not return to this supplier for further purchases
1.67
Poor

Date of publication
20/07/2019
Date of order
12/07/2019
20/07/2019
Would be nice if they could say who would deliver my product
Royal Mail / DHL etc
4.67
Excellent

Date of publication
18/07/2019
Date of order
11/07/2019
18/07/2019
Great product, Dispatch process a little slow but overall a excellent service.
Happy customer.
5.00
Excellent

Date of publication
15/07/2019
Date of order
08/07/2019
15/07/2019
A good product at a reasonable price delivered quickly. Will buy from this company again.
5.00
Excellent

Date of publication
18/06/2019
Date of order
11/06/2019
18/06/2019
Fast delivery and fair price
5.00
Excellent

Date of publication
16/06/2019
Date of order
09/06/2019
16/06/2019
I got delivered the wrong product. I wrote to uk-gardens, no one ever replied.
1.00
Very Poor

Date of publication
30/05/2019
Date of order
23/05/2019
30/05/2019
All good. Loungers were well made and only had some feet that needed fixing. Looks like they'll stand the test of time.
4.67
Excellent

Date of publication
24/05/2019
Date of order
15/05/2019
24/05/2019
Very good
5.00
Excellent

Date of publication
20/05/2019
Date of order
12/05/2019
20/05/2019
Very happy
5.00
Excellent

Date of publication
27/04/2019
Date of order
20/04/2019
27/04/2019
Unfortunately our goods were left in a neighbours porch and they had gone out for the day. We were actually at home all day. No note was put through our door and the goods were not signed for by the neighbour as they weren’t there. Maybe the Yodel delivery driver should be questioned as to how the goods were left unattended and whose signature was on the delivery note We did receive the goods.
3.00
Fair

Date of publication
26/04/2019
Date of order
19/04/2019
26/04/2019
Nice cushions and kept informed about delivery. Very good service all round.
5.00
Excellent

Date of publication
09/04/2019
Date of order
29/03/2019
09/04/2019
The umbrella was just what I was looking for to match our patio furniture excellent.
5.00
Excellent

Date of publication
01/04/2019
Date of order
25/03/2019
01/04/2019
Items came really quickly, and in good condition I did struggle to get hold of them when i first wanted to enquire. Facebook was the best place though
5.00
Excellent

Date of publication
15/03/2019
Date of order
08/03/2019
15/03/2019
Loved it so bought another one
5.00
Excellent

Date of publication
08/03/2019
Date of order
01/03/2019
08/03/2019
Love my blossom tree going to order another to match .
5.00
Excellent

Date of publication
05/03/2019
Date of order
26/02/2019
05/03/2019
The only down point on the sales process was that the original product I brought on the website then became unavailable. Looking at the site now it is marked as such so I don't think this was a ploy to get the sale, more a technical problem. The product I ordered was a hardwood umbrella, the replacement was metal. Being someone who tries to be 'green' if possible this was a slight concern.
4.67
Excellent

Date of publication
03/03/2019
Date of order
23/02/2019
03/03/2019
My kitchen set was left at my front door and anyone could have taken it, table very poor quality, grout on tiles and dents in the wood and to send this heavy bulky item back i have to pay the cost, very disappointed.
1.00
Very Poor

Date of publication
21/02/2019
Date of order
14/02/2019
21/02/2019
Perfect, next day delivery and great price. A+ for service and quality
5.00
Excellent

Date of publication
29/01/2019
Date of order
22/01/2019
29/01/2019
I bought these for my elderly mother's plastic garden chairs. She says they are very comfortable and is very pleased with them.
5.00
Excellent

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
Great service, great product, great price
5.00
Excellent

Date of publication
26/01/2019
Date of order
19/01/2019
26/01/2019
First class service.
5.00
Excellent

Date of publication
16/01/2019
Date of order
08/01/2019
16/01/2019
every aspect very good
5.00
Excellent

Date of publication
09/01/2019
Date of order
02/01/2019
09/01/2019
Everything was handled very well and I am very pleased with the product.
5.00
Excellent

Date of publication
24/12/2018
Date of order
30/11/2018
24/12/2018
The lamp is not installed yet but the quality seems very good at a good price. The problem with delivery was that it was a Christmas present for my wife and it should have been delivered to a different address, it wasn't. It was delivered to the billing address so the surprise was lost. Apologies from UK-Gardens received.
3.67
Good

Date of publication
19/12/2018
Date of order
11/12/2018
19/12/2018
No comment
3.00
Fair

Date of publication
18/12/2018
Date of order
06/12/2018
18/12/2018
Quick delivery, excellent light up parcels. Great size.
5.00
Excellent

Date of publication
17/12/2018
Date of order
09/12/2018
17/12/2018
One bulb isn’t working but didn’t notice if it was like that when delivered. Everything else as advertised and very happy with my purchase.
5.00
Excellent

Date of publication
16/12/2018
Date of order
09/12/2018
16/12/2018
Highly recommended. The 8 ft reindeer was by far the lowest price we could find on the Internet so I wasn't sure if the quality would be great but I needn't have worried, it is really lovely and looks so nice on the front lawn. The delivery was very quick and we had no issues at all
5.00
Excellent

Date of publication
13/12/2018
Date of order
05/12/2018
13/12/2018
So please I found these people Their stuff is excellent quality. Order on line - beautiful goods arrive.
5.00
Excellent

Date of publication
10/12/2018
Date of order
02/12/2018
10/12/2018
Item well packaged and delivered very quickly
5.00
Excellent

Date of publication
08/12/2018
Date of order
01/12/2018
08/12/2018
Just what I wanted and arrived really quick.
5.00
Excellent

Date of publication
07/12/2018
Date of order
30/11/2018
07/12/2018
DO NOT BUY FROM THIS COMPANY
took my order on phone.notified by PAYPAL days later of refund no word from Ukgardens.I phoned to ask why and told "out of stock" and said i cudnt order alternate on phone.CUST SERVICE ZERO
1.00
Very Poor

Date of publication
07/12/2018
Date of order
26/11/2018
07/12/2018
After a long time since I placed the order, I contacted the shop to see if I could get a tracking number to know where my order was. I don't know if they got my email but I got the parcel four hours later that day, so everything is fine.
4.33
Good

Date of publication
05/12/2018
Date of order
28/11/2018
05/12/2018
Love my order top quality and service totally what I expect I will always use this service again marvellous
5.00
Excellent

Date of publication
01/12/2018
Date of order
24/11/2018
01/12/2018
Prompt delivery of well packaged item.
5.00
Excellent

Date of publication
24/11/2018
Date of order
17/11/2018
24/11/2018
Only half my order arrived, and the rest that did only had half of the artificial flowers on them.
1.67
Poor

uk-gardens.co.uk customer reviews

uk-gardens.co.uk

Derbyshire online garden centre - quick delivery!

Discover own brand artificial plants, garden furniture and home and Christmas goods. Online garden centre based in Derbyshire offering quick delivery, excellent customer service and a growing range of home and garden products. Specialising in good value, great quality and many colour and size options such as garden parasols in up to 10 colours, from 2m wide to extra large 3.5m wide. Reclining garden lounger chairs are available in a variety of colours, and also in a luxury padded style where there is a cushion inside for extra comfort. We also offer an extra large wide recliner garden chair for that bit more room. Garden lamp posts come in 2 designs in 3 styles of a single, double or triple headed Victorian or traditional garden lamppost, with matching wall or post top lights. Low energy low voltage garden pagoda lights add a warm glow to your garden when you are entertaining or can be used as pathway lights too, that are economical to run. Huge range of artificial plants ranging from popular houseplants such as orchids, right up to 6ft bamboo trees and palm trees. There is also a range of smaller floristry items, and the range of artificial Christmas garlands is huge. Christmas home decorations feature in abundance at UK-Gardens, with light up canvas prints in 10 designs and Christmas parcel lights in 8 styles. Battery operated indoor outdoor Christmas tree fairy lights are practical and versatile and light up blossom trees in various colours and heights are a feature.

Contact
Unit A Castle Business Centre, Castle Street
DE73 8DY Melbourne, Derby
United Kingdom
contact@uk-gardens.co.uk
uk-gardens.co.uk
Owner
SLK Retail and Consultancy LTD
Unit A Castle Business Centre, Castle Street
DE73 8DY Melbourne, Derby
United Kingdom
Trade register
Companies House 7913240
Authorized representative
Sharon Kaye
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with uk-gardens.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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