Reviews for essentialphoto.co.uk



Excellent

4.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 554 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,700 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Really great service the item wasn't in stock when I ordered and the communication was excellent
5.00
Excellent

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
I have made two times orders in this shop. It was fast and without any problems. Great customer support.
5.00
Excellent

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
Excellent service and products.
5.00
Excellent

Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
Excellent product, efficient delivery. Since i bought my first item from essential photo i have bought more equipment due to the excellent quality of their goods
5.00
Excellent

essentialphoto.co.uk replies: 12/04/2019
We are pleased to hear that you were happy with your overall experience with us at PiXAPRO/EssentialPhoto. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
Great products and service
5.00
Excellent

essentialphoto.co.uk replies: 12/04/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
Excellent service and speedy delivery
5.00
Excellent

essentialphoto.co.uk replies: 12/04/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
05/04/2019
Date of order
29/03/2019
05/04/2019
Can't fault quality of items I've bought or the helpfulness of staff, price reasonable too. However, like almost any shop that uses couriers that's the reason for 4 stars only: choice of a min £4.95 delivery coupled with courier that can be hit and miss. Parcels arrive on time but last one was signed for by 'behind wheelie bin' despite leaving clear alternative instruction. Say no more.
4.67
Excellent

essentialphoto.co.uk replies: 08/04/2019
Thank you for your review. We are pleased to hear that you were happy with the items and customer service you received. In regards to the delivery, I will definitely pass your feedback on. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
02/04/2019
Date of order
25/03/2019
02/04/2019
Fantastic service and products
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received. Please don't hesitate to contact us if you require any help and a member of the team will be more than happy to help.

Date of publication
31/03/2019
Date of order
24/03/2019
31/03/2019
Goods arrived as described and on time. Delivery charges could be lower.
4.67
Excellent

essentialphoto.co.uk replies: 01/04/2019
Thank you for your feedback. We are pleased to hear that you were happy with the items you received. In regards to the delivery cost, I will be more than happy to pass your feedback on. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
29/03/2019
Date of order
22/03/2019
29/03/2019
Great to do business with.
5.00
Excellent

essentialphoto.co.uk replies: 01/04/2019
Thank you for your review, we are pleased to hear this. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
27/03/2019
Date of order
20/03/2019
27/03/2019
No complaints here All arrived before estimated date and I was kept updated all the way. The flash kit looks great and arrived in excellent condition and very well packaged. I spoke to the guys on chat as I had some questions and they were very polite and helpful. Top marks guys
5.00
Excellent

essentialphoto.co.uk replies: 28/03/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. Please don't hesitate to contact us again if you have any further questions and a member of the team will be more than happy to help.

Date of publication
27/03/2019
Date of order
20/03/2019
27/03/2019
Once again - excellent customer service
5.00
Excellent

essentialphoto.co.uk replies: 28/03/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Superb service
5.00
Excellent

essentialphoto.co.uk replies: 26/03/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you require any further assistant please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
19/03/2019
Date of order
11/03/2019
19/03/2019
Very good equipment :)
5.00
Excellent

essentialphoto.co.uk replies: 21/03/2019
We are pleased to hear that you were happy with the overall experience you received with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
18/03/2019
Date of order
10/03/2019
18/03/2019
Fast immediate delivery company .
5.00
Excellent

essentialphoto.co.uk replies: 21/03/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Good advices, fast delivery to France
5.00
Excellent

essentialphoto.co.uk replies: 21/03/2019
Thank you for your review, we are please to hear that you enjoyed your service from us. If you have and questions please don't hesitate to contact us and a member of the team will be more than happy to help. We look forward to seeing you shop with us again soon.

Date of publication
10/03/2019
Date of order
03/03/2019
10/03/2019
Great product
5.00
Excellent

essentialphoto.co.uk replies: 11/03/2019
We are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
10/03/2019
Date of order
03/03/2019
10/03/2019
Need to order some replacement bulbs for studio lights that we'd bought from here (which we've really pleased with). Asked the online chat person for some help making sure I ordered the right ones - they looked at my purchase history and sent me links to the correct bulbs. They were delivered quickly and at the time that I'd been advised
5.00
Excellent

essentialphoto.co.uk replies: 11/03/2019
Thank you for your review, we are pleased to hear that you were happy with overall service you received. Please don't hesitate to contact us if you have any questions and a member of the team will always be happy to help. We look forward to seeing you shop with us again in the future.

Date of publication
09/03/2019
Date of order
02/03/2019
09/03/2019
Product arrived quickly and is good quality
5.00
Excellent

essentialphoto.co.uk replies: 11/03/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
06/03/2019
Date of order
26/02/2019
06/03/2019
all is ok
perfect chat
4.00
Good

essentialphoto.co.uk replies: 08/03/2019
Thank you for your feedback! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
01/03/2019
Date of order
22/02/2019
01/03/2019
Excellent service - superb delivery time and good quality products. I wanted to return one of the products and I got quick and adequate response form the customer support.

Strongly recommended supplier
5.00
Excellent

essentialphoto.co.uk replies: 04/03/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
25/02/2019
Date of order
18/02/2019
25/02/2019
This is the most recent order that I've ordered from essentialphoto. I was atracted to them because of the demise of the Bowens lighting brand. Essentialphoto have promoted the 'old' Bowens brand with an affordable option.
5.00
Excellent

essentialphoto.co.uk replies: 27/02/2019
Thank you for your feedback! We are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon and if you have any questions in the mean time please let us know and a member of the team will always be happy to help.

Date of publication
24/02/2019
Date of order
13/02/2019
24/02/2019
I have been more than pleased with the communication and sells condition of this amazing UK shop. The item was dispatch right away and arrived within a working weel to Finland.
The item is as hoped and i look forward to work with it. I will buy again from you
4.67
Excellent

essentialphoto.co.uk replies: 25/02/2019
Thank you for your feedback! We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and member of the team will always be happy to help.

Date of publication
21/02/2019
Date of order
13/02/2019
21/02/2019
One of the best online photography shops online
Can’t fault anything
and I usually do
5.00
Excellent

essentialphoto.co.uk replies: 25/02/2019
Thank you for your feedback! We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and member of the team will always be happy to help.

Date of publication
20/02/2019
Date of order
13/02/2019
20/02/2019
Fast delivery,quality products and good customer service.
5.00
Excellent

essentialphoto.co.uk replies: 25/02/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and member of the team will always be happy to help.

Date of publication
20/02/2019
Date of order
11/02/2019
20/02/2019
Super fast shipment, little gift in the package...
5.00
Excellent

essentialphoto.co.uk replies: 25/02/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and member of the team will always be happy to help.

Date of publication
20/02/2019
Date of order
12/02/2019
20/02/2019
Excellent service and superb products
5.00
Excellent

essentialphoto.co.uk replies: 25/02/2019
Thank you for your review. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and member of the team will always be happy to help.

Date of publication
19/02/2019
Date of order
28/01/2019
19/02/2019
Great place to shop
5.00
Excellent

essentialphoto.co.uk replies: 25/02/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and member of the team will always be happy to help.

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
I hope it will be still possible and advantageous to equip myself with essentialphoto dispite brexit ...
5.00
Excellent

essentialphoto.co.uk replies: 18/02/2019
Thank you for the feedback, please rest assure we will keep our customers updated. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
Very responsive and friendly. Dispatched exactly when they said they would. Shipped via DPD, who gave me a 1hr delivery window on a Saturday. Couldn't have been smoother. Will definitely shop with essentialphoto.co.uk again.
4.67
Excellent

essentialphoto.co.uk replies: 18/02/2019
Thank you for your review, we are pleased to hear this. We look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
great service and very quick delivery
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2019
Thank you for your review. We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
07/02/2019
Date of order
31/01/2019
07/02/2019
Sent my studio light for repair, they kept me updated throughout and had it back within 10 days.
Excellent.
5.00
Excellent

essentialphoto.co.uk replies: 11/02/2019
Thank you for your review! We are pleased to hear this and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to get in contact with us and a member of the team will be more than happy to help.

Date of publication
07/02/2019
Date of order
31/01/2019
07/02/2019
Great advice and quality you know you can trust. As a professional I know I can trust essential photo to give me the right advice and great quality products.
5.00
Excellent

essentialphoto.co.uk replies: 11/02/2019
We are pleased to hear this! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and member of the team will be more than happy to help.

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Excellent service et excellents produit, je recommande

Malika
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2019
Thank you for your review, we are pleased to hear this. If you have any questions please don't hesitate to contact us and member of the team will be more than happy to help.

Date of publication
02/02/2019
Date of order
25/01/2019
02/02/2019
exellent service, fast delivery etc.
5.00
Excellent

essentialphoto.co.uk replies: 04/02/2019
We are pleased to hear this! Thank you for your review and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
01/02/2019
Date of order
25/01/2019
01/02/2019
As good as it has always been.
5.00
Excellent

essentialphoto.co.uk replies: 04/02/2019
We are pleased to hear that you were happy the overall experience you received from us. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
30/01/2019
Date of order
23/01/2019
30/01/2019
Excellent products. Super fast delivery. Love this place
5.00
Excellent

essentialphoto.co.uk replies: 31/01/2019
Thank you for your review. We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
Good customer service. Delivery on time. A well-packaged parcel. Good quality of the goods.
5.00
Excellent

essentialphoto.co.uk replies: 29/01/2019
We are pleased to hear this and hope to see you shopping with us again soon! If you have any questions please don't hesitate to contact us and a member of the team will always be more than happy to help.

Date of publication
25/01/2019
Date of order
30/11/2018
25/01/2019
Excellent thankyou
5.00
Excellent

essentialphoto.co.uk replies: 29/01/2019
Thank you for your positive review! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
25/01/2019
Date of order
18/01/2019
25/01/2019
Well done Essentialphoto - a most impressive organisation.
5.00
Excellent

essentialphoto.co.uk replies: 29/01/2019
Thank you for your review! We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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