Reviews for essentialphoto.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 519 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 2,211 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
01/04/2020
Date of order
20/03/2020
01/04/2020
Great service even at this difficult time of covid_19. All my stuff arrived in the time-frame promised. Many thanks.
5.00
Excellent

Date of publication
31/03/2020
Date of order
24/03/2020
31/03/2020
I experienced excellent service even in these uncertain times!
Thank you so much to everyone at essentialphoto.co.uk
5.00
Excellent

Date of publication
30/03/2020
Date of order
23/03/2020
30/03/2020
Excellent all round.
5.00
Excellent

Date of publication
30/03/2020
Date of order
21/03/2020
30/03/2020
Made several purchases with Essentialphoto so far. Good service and quick delivery. Products so far good quality value for money and for a better price than similar products in the NL.
5.00
Excellent

Date of publication
30/03/2020
Date of order
23/03/2020
30/03/2020
Excellent
5.00
Excellent

Date of publication
29/03/2020
Date of order
18/03/2020
29/03/2020
I ordered a universal barndoor. I was impressed with the solid construction and quality of finish. I had a question about attaching it to my reflector. I contacted the company and received an immediate response and offer of help. I was given helpful advice which completely resolved my problem. The company is to be congratulated on the quality of their products and after-sales support team.
5.00
Excellent

Date of publication
29/03/2020
Date of order
21/03/2020
29/03/2020
Great pricing for lovely items . This is better value than overpriced goods from Sony, Nikon , or Canon etc . Hope the business continues in these difficult times of Corona virus & hope all staff are well
5.00
Excellent

Date of publication
28/03/2020
Date of order
21/03/2020
28/03/2020
Excellent product and service
5.00
Excellent

Date of publication
28/03/2020
Date of order
20/03/2020
28/03/2020
Excellent service and a quality product for the price. Will definitely use again.
5.00
Excellent

Date of publication
27/03/2020
Date of order
20/03/2020
27/03/2020
Received my order on time. Reasonable price too.
5.00
Excellent

Date of publication
26/03/2020
Date of order
18/03/2020
26/03/2020
Top quality goods with great service
5.00
Excellent

Date of publication
26/03/2020
Date of order
18/03/2020
26/03/2020
fantastic service, highly recomended
5.00
Excellent

Date of publication
26/03/2020
Date of order
18/03/2020
26/03/2020
Fantastic from start to finish, cannot fault anything about this company. Staff are friendly and got my parcel to me extremely quick. Lighting equipment fantastic. Thank you again!
5.00
Excellent

Date of publication
25/03/2020
Date of order
18/03/2020
25/03/2020
Excellent service and delivery. Good products at a very good price.
5.00
Excellent

Date of publication
24/03/2020
Date of order
17/03/2020
24/03/2020
wonderful customer service, fast shipping. Easy to tell they care about the products and buyers. Will be coming back.
5.00
Excellent

Date of publication
24/03/2020
Date of order
13/03/2020
24/03/2020
I have used Essential several times over the years, so I am a repeat customer which I wouldn't be if the service and products were not top class.
5.00
Excellent

Date of publication
24/03/2020
Date of order
16/03/2020
24/03/2020
Emailed the company with a query about their products and received a very detailed and helpful response. Placed an order for a Gio1 speedlight (GodoxV1) and trigger with receiver (for older flash) and all products were delivered with ease and good communication throughout. Will definitely be using this company again in the future as my lighting needs grow. Cannot fault their service or products.
5.00
Excellent

Date of publication
23/03/2020
Date of order
16/03/2020
23/03/2020
Excellent as ever, really quick delivery time
5.00
Excellent

Date of publication
23/03/2020
Date of order
16/03/2020
23/03/2020
Excellent service
5.00
Excellent

Date of publication
23/03/2020
Date of order
12/03/2020
23/03/2020
Received a near-instant response on a Friday evening when I had to check my order status, owing to my own incompetence... Thanks! Great service :0)
5.00
Excellent

Date of publication
23/03/2020
Date of order
16/03/2020
23/03/2020
Great experience every single time fantastic customer service
5.00
Excellent

Date of publication
23/03/2020
Date of order
15/03/2020
23/03/2020
great service
5.00
Excellent

Date of publication
22/03/2020
Date of order
15/03/2020
22/03/2020
Fast service well packed as ordered.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
22/03/2020
Date of order
15/03/2020
22/03/2020
Great service yet again from this company
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
We are pleased to hear that you were happy with the service and products we have supplied. We take all customer feedback seriously and we are very grateful for your feedback as this helps us to improve the service we provide to our customers. If you require any additional assistance please do not hesitate to get in contact with out team

Date of publication
22/03/2020
Date of order
14/03/2020
22/03/2020
The device was delivered right o time
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
22/03/2020
Date of order
15/03/2020
22/03/2020
Brilliant ... as usual.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/03/2020
Date of order
12/03/2020
21/03/2020
Just finished testing the 150cm Easy open softbox, lovely quality and great service will be looking to invest in the Pixapro lighting in the near future.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review, we are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/03/2020
Date of order
14/03/2020
21/03/2020
Excellent service and helpful staff.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
We are pleased to hear that you were happy with the service and products we have supplied. We take all customer feedback seriously and we are very grateful for your feedback as this helps us to improve the service we provide to our customers. If you require any additional assistance please do not hesitate to get in contact with out team

Date of publication
21/03/2020
Date of order
14/03/2020
21/03/2020
Very good service and good price
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
We are pleased to hear that you were happy with the service and products we have supplied. We take all customer feedback seriously and we are very grateful for your feedback as this helps us to improve the service we provide to our customers. If you require any additional assistance please do not hesitate to get in contact with out team

Date of publication
21/03/2020
Date of order
14/03/2020
21/03/2020
Very Good service
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
We are pleased to hear that you were happy with the service and products we have supplied. We take all customer feedback seriously and we are very grateful for your feedback as this helps us to improve the service we provide to our customers. If you require any additional assistance please do not hesitate to get in contact with out team

Date of publication
21/03/2020
Date of order
14/03/2020
21/03/2020
Nice and easy to shop and the goods I ordered arrived very quickly.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review, we are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/03/2020
Date of order
14/03/2020
21/03/2020
Good reliable company that delivers great products fast international.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
We are pleased to hear that you were happy with the service and products we have supplied. We take all customer feedback seriously and we are very grateful for your feedback as this helps us to improve the service we provide to our customers. If you require any additional assistance please do not hesitate to get in contact with out team

Date of publication
21/03/2020
Date of order
13/03/2020
21/03/2020
I had planned to buy the flash gun at the 2020 Photography Show which was, in the circumstances,was quite rightly postponed.

The ordering process is easy, delivery was prompt and I was kept informed of progress at every stage. Quality of the gun and its charger is excellent and is equal to a much more expensive Canon I owned. I have yet to use it in anger but test shots are encouraging.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
We are pleased to hear that you were happy with the service and products we have supplied. We take all customer feedback seriously and we are very grateful for your feedback as this helps us to improve the service we provide to our customers. If you require any additional assistance please do not hesitate to get in contact with out team

Date of publication
20/03/2020
Date of order
13/03/2020
20/03/2020
Nice quick service.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
20/03/2020
Date of order
12/03/2020
20/03/2020
Easy to order and delivered as proposed
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review. We are glad to hear that you are happy with the products you have purchased from us here at Pixapro/EssentialPhoto. Feedback is very important to us as it helps us to constantly improve the service we give to our customers. If you require any additional information please do not hesitate to contact our team.

Date of publication
20/03/2020
Date of order
13/03/2020
20/03/2020
Everything exactly as promised. I couldn't ask for more than that.
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
20/03/2020
Date of order
13/03/2020
20/03/2020
All my orders have been dispatched quickly, and have arrived well packed and safe
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review. We are glad to hear that you are happy with the products you have purchased from us here at Pixapro/EssentialPhoto. Feedback is very important to us as it helps us to constantly improve the service we give to our customers. If you require any additional information please do not hesitate to contact our team.

Date of publication
20/03/2020
Date of order
13/03/2020
20/03/2020
my experience with you is simply fantastic, every question and every small or major problem solution in a flash. High quality products and customer service at the highest level
5.00
Excellent

essentialphoto.co.uk replies: 23/03/2020
Thank you for your review. We are glad to hear that you are happy with the products you have purchased from us here at Pixapro/EssentialPhoto. Feedback is very important to us as it helps us to constantly improve the service we give to our customers. If you require any additional information please do not hesitate to contact our team.

Date of publication
19/03/2020
Date of order
12/03/2020
19/03/2020
Good website, good prices, quick delivery.
5.00
Excellent

essentialphoto.co.uk replies: 20/03/2020
Thank you for your review. We are glad to hear that you are happy with the products you have purchased from us here at Pixapro/EssentialPhoto. Feedback is very important to us as it helps us to constantly improve the service we give to our customers. If you require any additional information please do not hesitate to contact our team.

Date of publication
19/03/2020
Date of order
12/03/2020
19/03/2020
Excellent service, professional helpful staff and great equipment
5.00
Excellent

essentialphoto.co.uk replies: 20/03/2020
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
Unit 5, Sterling Park Pedmore Road
DY5 1TB Brierly Hill
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
Unit 5, Sterling Park Pedmore Road
DY5 1TB Brierly Hill
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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