Reviews for essentialphoto.co.uk



Excellent

4.91/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 394 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 523 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Delivery was as expected, quick and well packaged, ordered before a holiday period and got my delivered package after the first working day. Product is in excellent condition and works perfectly. Was also well informed about their delivery service and dates.
5.00
Excellent

Super fast delivery Great service
5.00
Excellent

My pop up background arrived and the packaging was all torn up, leaving the item exposed in a few areas.

The contents were however ok. And the item is good.
3.00
Fair

Always good service from this company.
5.00
Excellent

Excellent
5.00
Excellent

Delivery to Germany within three days.
5.00
Excellent

Used essential photo many times
Fantastic products and service
5.00
Excellent

Great Company,great products always on time and great customer support. Thanks
5.00
Excellent

Very good service.
5.00
Excellent

As always, a smooth and pleasant transaction. Great friendly and helpful staff. This certainly won't be my last order. :)
5.00
Excellent

I am very impressed with the way this company does business. Emails are dealt with promptly and truthfully. From ordering to arrival of goods is very quick. I am very impressed. Thank you.
5.00
Excellent

Good products and efficient service.
5.00
Excellent

Probably the best customer service - pre and post sales - that I've received from an online store. The additional warranty on the PixaPro gear swayed me to choose them over GODOX. My new favourite camera accessory shop
5.00
Excellent

Brilliant service, highly recommended
5.00
Excellent

Continues to be first class all round. Thanks guys, keep up the good work.
5.00
Excellent

Very fast shipping, I got my orders in two to three days. Customer service is very forthcoming and quick to respond. And, the most important is that the items sold are very good quality.
5.00
Excellent

Great quality of products, prompt and polite service, fast delivery. My first choice from now on for photography and lighting accessories
5.00
Excellent

The customer service of essential photo is the best i have had in years.
The products are top quality and innovative .
highly recommend
5.00
Excellent

Excellent service and amazing value for money
5.00
Excellent

Never a problem with these guys, shop with confidence
5.00
Excellent

essentialphoto.co.uk replies: 07/04/2017
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Blazing fast delivery, fantastic product and great customer service.
5.00
Excellent

essentialphoto.co.uk replies: 07/04/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

I think they are a excellent group to deal with. I made a mistake with my order and they rectified it promptly which was really important to me.
5.00
Excellent

essentialphoto.co.uk replies: 07/04/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Amazing customer care. Delie and the team are incredible and the product is superb, great lights and accesories at a great price. Thanks
5.00
Excellent

essentialphoto.co.uk replies: 07/04/2017
We aim to provide our customers with the best possible customer service both over the telephone and Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any question and we will be happy to help.

Good service
4.33
Good

essentialphoto.co.uk replies: 07/04/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Everything arrived on time and works perfectly.
5.00
Excellent

essentialphoto.co.uk replies: 07/04/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Excellent customer support. Immediate delivery with goods very well packaged.
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Quality of C stands excellent.Good price and prompt delivery.
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Great products and service, highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Excellent service all round. I would definitely recommend to all.
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Excellent shop.
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Great advice, great products, fast delivery, very happy customer,
many thanks
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Never had any problems with them
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
We aim to provide our customers with the best possible customer service both over the telephone and Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any question and we will be happy to help.

excellent delivery and quality of goods.
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

I decided to give this company a run for my money and they DID NOT disappoint
Customer service was EXCELLENT from the "Allo", handled my query and delivered the strobe and softboxes in a very professional manner and even above all my expectations. If I could mention the name of the staff I spoke to when placing my order, reason being I want the management team to know Ellis is more than an asset
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

very good customer service great range of products brilliant prices
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Top quality product, amazingly precise delivery (GPS tracking the driver? wow) and fantastic customer service. I'll definitely be back :)
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not to get in contact.

Excellent product, speedy delivery. Only concern is with the last two orders is they have been left at the front door in full view of the street.
4.00
Good

essentialphoto.co.uk replies: 31/03/2017
We are glad that you are happy with your product however we would like to apologise about the issue of delivery and we will ensure that this will not be the case with your next order. We very much appreciate your feedback as we will take this on board to improve our service for our customers in the future. If you do have any queries, please do give us a call and one of the team will help.

Fast delivery, good products, customer service can be improved.
3.33
Fair

essentialphoto.co.uk replies: 31/03/2017
We are glad that you are pleased with your products. However, we are that you are not satisfied with our customer service. We would like to hear from you to allow us to allocate the issue so that we can then improve this as feedback is very important to us as it allows us to provide a better shopping experience. If you do require any additional assistance, please give us a call.

Goods of quality and delivery at speed what more could I want.
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Order was too late for the job it was required for. No comms to let me know this would be the case even though I paid for next day del. Order is now returned, still sealed, but still haven't been refunded. Will stick to my usual supplier next time.
1.00
Very Poor

essentialphoto.co.uk replies: 31/03/2017
We appreciate your feedback. We are sorry to hear that you have not enjoyed your experience shopping with us. We aim to dispatch all orders the same day for next working day, however there was a delay due to the Photography Show; we attempted to make customers aware of this. We do apologise for any inconvenience caused and hope this experience does not discourage you from shopping with us.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
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