Reviews for essentialphoto.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 436 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 639 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
All the service from Essential Photo has been fantastic, Loki Films works on location shooting music videos and I find their products are robust to stand up to the gruelling environments that we use.
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2017
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Filling this bit in because, apparently, I have to.....This is what lost the final star
4.67
Excellent

The delivery was on time, the item was what I needed and ordering on line was easy.
4.67
Excellent

essentialphoto.co.uk replies: 19/07/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

Excellent customer service and communication. Item supplied is very good quality and great value for money. Will certainly use again
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2017
We aim to provide our customers with the best possible customer service both over the telephone and Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any question and we will be happy to help.

Very understanding and helpful team that sorted a problem of mine out in no time

Very good would recommend
5.00
Excellent

essentialphoto.co.uk replies: 17/07/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Excellent service, I will use again.
5.00
Excellent

essentialphoto.co.uk replies: 13/07/2017
Thank you for your review. We are glad that you are happy with your experience while shopping with us and we truly appreciate your feedback and hope that you will be shopping with us again in the future if you have any additional questions or need any advice please do not hesitate to contact customer services and a member of our team will be more than happy to help

Great customer service, easy to order, knowledgeable staff I highly recommend this shop
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2017
We are glad to hear that you are happy with your experience shopping with PIXAPRO - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions please contact us and we will be happy to help

Fast and efficient answer when asking by chat, very fast delivery (to France), goods exactly as expected.
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with us and we will be more than happy to help

Everything was spot on.
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2017
We are glad that you are happy with your experience when shopping with us, we greatly appreciate your feedback. We aim to provide great customer service before and after your purchase so if you have any questions please do get in contact with us and a member of our team will be more than happy to help

really good communication and service
4.00
Good

essentialphoto.co.uk replies: 12/07/2017
Thank you for your feedback and your review. We aim to ensure that all customers are happy when shopping with us and have the best experience possible. Thank you again for your review it is very much appreciated from our team. If you have any questions please do not hesitate to contact us

Very good communication, delivery very fast , product high quality
Thank you
5.00
Excellent

essentialphoto.co.uk replies: 10/07/2017
Thank you for your feedback, we are very glad that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps us to improve our service to ensure our customers receive the best experience possible. If you require any additional information please do not hesitate to get in touch

I am starting a studio in Norway. The chat service was very useful, I asked quite an in-depth question about 2 transmitters (a question inexperienced staff wouldn't have known) and got an immediate answer I am always worried about buying from overseas since if anything is wrong, its a pain to ship back, but all 25 items were shipped in perfect condition and nothing missing. And no EU VAT PERFECT
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2017
Thank you we are very pleased that you are happy with our service. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team and we will be more than happy to help. Published

Very fast delivery.
4.50
Excellent

essentialphoto.co.uk replies: 07/07/2017
Thank you we are very pleased that you are happy with our service. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team and we will be more than happy to help.

Cool
3.33
Fair

essentialphoto.co.uk replies: 07/07/2017
Thank you for your review. We are glad that you are happy with your experience while shopping with us and we truly appreciate your feedback and hope that you will be shopping with us again in the future if you have any additional questions or need any advice please do not hesitate to contact customer services and a member of our team will be more than happy to help

nice
5.00
Excellent

essentialphoto.co.uk replies: 06/07/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with out customer service and your products. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please contact a member of our team and we will be more than happy to help.

very good website
5.00
Excellent

essentialphoto.co.uk replies: 05/07/2017
Thank you we are very pleased that you are happy with our service. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team and we will be more than happy to help.

excellent and keep the offers coming in a bit faster will help
5.00
Excellent

essentialphoto.co.uk replies: 05/07/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to contact us and a member of our team will get back to you.

Ordered one more of the LED light arrived on time as expected securely.

shop with confidence....100
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact and a member of our team will help you out.

EXCELLENT customer service and quick delivery I recommend essentialphoto 100
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
Thank you for your feedback we are pleased that you are happy with our service and the products we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

I have made a number of purchases from essentialphoto.co.uk lately. The service and quality of products has been excellent each time. Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
We are happy to hear that you are happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us and a member of our team will help you out.

Really impressed with the quality of the make and really quick turn around
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
We are glad to hear that you are happy with your experience shopping with us at Pixapro - We very much appreciate your review as feedback is extremely important to us so that we can constantly improve the service that we supply for our customers. If you have any questions please do not hesitate to get in touch with us and we all answer all questions.

good experience
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions please contact us and a member of the team will always be happy to help.

goods as described
4.33
Good

essentialphoto.co.uk replies: 04/07/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions or need any advice then please do not hesitate to contact us and a member of our team will help you out.

Superbly helpful customer service in this instance
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
We aim to provide customers with the best possible customer service both over the telephone and over on our Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any questions and we will be more than happy to answer them and help you out.

The "live chat" customer service function on the website was really helpful, with a dedicated expert offering me a range of product choices and talking me through the pros and cons. I ended up with a kit which meets my needs brilliantly, and at a reasonable price. I will definitely return.
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
Thank you for your review we aim to provide the best customer service both over the phone and on Live Chat. We are glad that you are happy with our service and are thankful for your feedback. If you have any questions or require any additional assistance please contact us and we will be happy to help.

Good
4.00
Good

essentialphoto.co.uk replies: 04/07/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do get in touch.

Great service, an excellent product which was shipped the day the order was placed.
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
Thank you for your feedback we are pleased that you are very happy with our service and the products that we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Had issues with a incorrect item being delievered but after a lengthy discussion with customer service, they managed to ship the correct it out to me the next day, even before I'd returned the incorrect item to them.
3.67
Good

essentialphoto.co.uk replies: 04/07/2017
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are now happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Great
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of our team will be happy to help.

Items ordered delivered in a fraction over 24 hrs from placing order and were extremely good value.
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

Fab
5.00
Excellent

essentialphoto.co.uk replies: 20/06/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

A job well done
5.00
Excellent

essentialphoto.co.uk replies: 20/06/2017
Thank you for your review. We aim to provide the best customer service both over the phone and on Live Chat. We are glad you are happy with our service and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

Excellent service, had to preorder and company kept me informed .
5.00
Excellent

essentialphoto.co.uk replies: 20/06/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Great service and products
4.67
Excellent

essentialphoto.co.uk replies: 20/06/2017
Thank you for your review. We aim to provide the best customer service both over the phone and on Live Chat. We are glad you are happy with our service and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

Great
5.00
Excellent

essentialphoto.co.uk replies: 20/06/2017
Thank you for your review, we greatly appreciate your feedback. If you have any questions, please contact us and a member of the team will be always happy to help.

Good reliable company
5.00
Excellent

essentialphoto.co.uk replies: 20/06/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not to get in contact.

Great products, fast shipping. No problem
4.00
Good

essentialphoto.co.uk replies: 20/06/2017
Thank you for your feedback we are pleased you are happy with our service and the products we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Initially thought they had messed up my Saturday delivery called the shop and the young woman there didn't even have to look me up she just told me it wasn't booked properly at first but they had amended it before I called and come Saturday there was my package.
5.00
Excellent

essentialphoto.co.uk replies: 20/06/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

First rate customer service
5.00
Excellent

essentialphoto.co.uk replies: 20/06/2017
We are glad you are happy with your experience shopping at Pixapro. If you have any question, please contact our team and we will be happy to help.

Excellent products at a great price
5.00
Excellent

essentialphoto.co.uk replies: 20/06/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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