Reviews for essentialphoto.co.uk



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 726 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,492 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
Easy to order. Good delivery and on time. Excellent boom arm and try reflector. First place I look at when I need studio gear
5.00
Excellent

Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
Brilliant
5.00
Excellent

Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
Great price and service, even shipped the same day as ordered - it doesn't get better than that
5.00
Excellent

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Super fast delivery and great products
5.00
Excellent

essentialphoto.co.uk replies: 16/10/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps us to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Super fast delivery with a slot so I knew when to expect it. Early days with the lights but so far they are great.
5.00
Excellent

essentialphoto.co.uk replies: 16/10/2018
Thank you for your review. Feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase. If you have any questions, please do not hesitate to get in contact with us.

Date of publication
14/10/2018
Date of order
06/10/2018
14/10/2018
A very good product, just what I wanted.
5.00
Excellent

essentialphoto.co.uk replies: 16/10/2018
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback, it is very much appreciated from our team. If you have any additional questions, please do not hesitate to contact us.

Date of publication
13/10/2018
Date of order
06/10/2018
13/10/2018
Really good service. The order was sent quickly and I requested a "---arrive on Tuesday delivery" which was done spot on The items look excellent and are in perfect condition.
5.00
Excellent

essentialphoto.co.uk replies: 16/10/2018
We are glad you are happy with your experience shopping at Pixapro. We very much appreciate your review as feedback is extremely important to us, so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
12/10/2018
Date of order
05/10/2018
12/10/2018
excellent products and service and delivered on time
5.00
Excellent

essentialphoto.co.uk replies: 16/10/2018
Thank you for your feedback, we are pleased that you are happy with our service and the products we have supplied. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Date of publication
11/10/2018
Date of order
04/10/2018
11/10/2018
I am a repeat customer and would recommend Essential Photo without hesitation. Their products are of high quality (with warranty supplied), and both pre-purchase and post-purchase assistance is excellent.
5.00
Excellent

essentialphoto.co.uk replies: 16/10/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
11/10/2018
Date of order
27/09/2018
11/10/2018
Super fast delivery and Great products will use again
5.00
Excellent

essentialphoto.co.uk replies: 16/10/2018
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions, please contact us and a member of the team will be happy to help.

Date of publication
10/10/2018
Date of order
03/10/2018
10/10/2018
Next day delivery and quality item at a great price.
5.00
Excellent

essentialphoto.co.uk replies: 11/10/2018
Thank you for your feedback, we are pleased you are happy with our service and the products we have supplied. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions, please contact our team.

Date of publication
10/10/2018
Date of order
02/10/2018
10/10/2018
Excellent service from Essential Photo, as usual.
5.00
Excellent

essentialphoto.co.uk replies: 11/10/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
09/10/2018
Date of order
02/10/2018
09/10/2018
Usual quality service and goods from essential photo
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
Thank you for your feedback. We are pleased that you are happy with our service and the products we have supplied. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions, please contact our team.

Date of publication
09/10/2018
Date of order
02/10/2018
09/10/2018
Great
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Background support system which is well made and very stable in use. Fantastic value for the money . i had looked around but this was much better value, less than half the price of others on the market. Thanks essential photo one very happy customer
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
07/10/2018
Date of order
30/09/2018
07/10/2018
Fast delivery of a quality item.
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
05/10/2018
Date of order
13/09/2018
05/10/2018
Fast delivery C Stands Excellent quality.
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
Thank you for your feedback, we are pleased that you are happy with our service and the products we have supplied. We appreciate your review as this allows us to improve our service constantly, helping us to provide a better shopping experience for our customers. If you have any questions, please contact our team.

Date of publication
05/10/2018
Date of order
28/09/2018
05/10/2018
Seco d time I order to them and their service is top quality and reability.
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
We are glad to hear that you are happy with your experience shopping with us at Pixapro. We very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
04/10/2018
Date of order
27/09/2018
04/10/2018
It would of been 5 stars, but they used DPD
After a few days of chasing DPD.The package was lost by DPD.
Luckily a very sharp customer services team rectified the situation and sent another one by UPS it arrived the following day.
4.33
Good

essentialphoto.co.uk replies: 12/10/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided however, we are very sorry about the issue you experienced with DPD. Rest assured we will be following this up with them. If you need any further help then please get in touch with our team.

Date of publication
04/10/2018
Date of order
27/09/2018
04/10/2018
I previously purchased some flash gear and was impressed by the service. Even though this was far less value I still received the same level of help and attention. I will be back for stands etc, no need to look anywhere else.
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
04/10/2018
Date of order
27/09/2018
04/10/2018
Very helpful and quick.
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase. If you have any questions, please do not hesitate to get in contact with us.

Date of publication
04/10/2018
Date of order
27/09/2018
04/10/2018
Excellent and prompt services all the time
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback, it is very much appreciated from our team. If you have any additional questions, please do not hesitate to contact us.

Date of publication
03/10/2018
Date of order
26/09/2018
03/10/2018
Quick delivery and product ready to go. No doubt will be buying more
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
Quality item, delivered promptly, securely packed.
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
We are glad you are happy with your experience shopping at PixaPro, we very much appreciate your review as feedback is very important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
Purchased a PixaPro 150cm octabox. Great product, service and quick delivery to Ireland. Highly recommend
5.00
Excellent

essentialphoto.co.uk replies: 10/10/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions, please do not hesitate to get in contact.

Date of publication
02/10/2018
Date of order
22/09/2018
02/10/2018
Great service
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2018
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions, please do not hesitate to get in contact with us.

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
very quick and efficient service - thanks
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
02/10/2018
Date of order
24/09/2018
02/10/2018
Great service Great products
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
01/10/2018
Date of order
24/09/2018
01/10/2018
top shop
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2018
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions, please contact us and a member of the team will be happy to help.

Date of publication
01/10/2018
Date of order
24/09/2018
01/10/2018
Great service great product speedy delivery. Thank you
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2018
We aim to ensure that all of our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback, it is very much appreciated from our team. If you have any additional questions, please do not hesitate to contact us.

Date of publication
01/10/2018
Date of order
24/09/2018
01/10/2018
Its a good shop
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase, so if you have any questions, please get in contact.

Date of publication
01/10/2018
Date of order
21/09/2018
01/10/2018
Super fast delivery, items well packaged and very quick response to my emails too. All round 5 star service, happy to recommend to other photographers.
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2018
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase. If you have any questions, please do not hesitate to get in contact with us.

Date of publication
01/10/2018
Date of order
13/09/2018
01/10/2018
essentialphoto is the first place i go to when looking for new studio equipment, great service and excellent products, i have purchased a lot of studio equipment from these guys and have never been let down either by the company or the products, highly recommend this company.
5.00
Excellent

essentialphoto.co.uk replies: 05/10/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you always enjoy your experience shopping with us. If you are in need of any additional assistance then please do not hesitate to get in touch with a member of our team who will be happy to help.

Date of publication
01/10/2018
Date of order
23/09/2018
01/10/2018
Great
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in touch with a member of our team.

Date of publication
28/09/2018
Date of order
21/09/2018
28/09/2018
Great personal service.
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
28/09/2018
Date of order
20/09/2018
28/09/2018
Good
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
28/09/2018
Date of order
20/09/2018
28/09/2018
Always an excellent service, with good products at great prices.
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed the service we provided and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please not hesitate to get in touch with a team member

Date of publication
28/09/2018
Date of order
18/09/2018
28/09/2018
Great Product Quality.
Small problem professionally solved.
Very pleased
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2018
Thank you for your review. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with our products and the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
27/09/2018
Date of order
20/09/2018
27/09/2018
Great price. Super fast delivery.
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
27/09/2018
Date of order
20/09/2018
27/09/2018
Great Service and advice
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are pleased with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do get in touch with a member of our team.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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