Reviews for essentialphoto.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 412 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 2,068 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/01/2020
Date of order
13/01/2020
21/01/2020
Query answered in 3 minutes item received next day all round excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 22/01/2020
We are glad you are happy with your experience shopping at Pixapro/EssentialPhoto. We very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply to our customers. If you require any additional information, please contact our team who are always happy to help.

Date of publication
21/01/2020
Date of order
14/01/2020
21/01/2020
Best
5.00
Excellent

essentialphoto.co.uk replies: 22/01/2020
Thank you for your review. We are glad that you happy with the experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience for our customers. If you have any additional questions please contact our team who are always happy to help.

Date of publication
20/01/2020
Date of order
13/01/2020
20/01/2020
Excellent advice over the telephone with regards to the products that I was interested in. Th only problem is trying to find the shop. Sat nav got me lost
5.00
Excellent

essentialphoto.co.uk replies: 22/01/2020
Thank you for your review. We are pleased that you are happy with the service that was provided. We appreciate your feedback as this helps us to improve our service. In regards to our location as we have recently moved we do not have our signs up at the moment however, if you do choose to visit us again please contact us and our team will be happy to give you directions.

Date of publication
20/01/2020
Date of order
13/01/2020
20/01/2020
Good company to deal with, fast delivery & good prices
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2020
Thank you for review, we greatly appreciate your feedback! We are glad to hear that you are happy with the service and the products we supplied. And hope to see you shopping with us again in the future.

Date of publication
19/01/2020
Date of order
12/01/2020
19/01/2020
Excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2020
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact with our team.

Date of publication
19/01/2020
Date of order
12/01/2020
19/01/2020
No reasons to give anything other than 5 stars. Ordered the flashgun I wanted on the Sunday evening and received it on the next day basis on the Tuesday lunchtime. Nothing more I could ask or hope for. Very pleased.
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2020
Thank you for your review! We are glad to hear that you are happy with your purchase and the service provided. Feedback is very important to us as it helps us to improve our service constantly. We hope you will be shopping with us again in the future, if you have any questions please contact our team who are always happy to help.

Date of publication
18/01/2020
Date of order
11/01/2020
18/01/2020
Excellent traders, great website, huge range and keenly priced.
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2020
Thank you for your review, we are glad that you are happy with the products you have received. Feedback is very important to us as it helps us to improve our service! We look forward to seeing you shopping with us again in the future.

Date of publication
18/01/2020
Date of order
11/01/2020
18/01/2020
You should feel confident ordering your product’s from this company, fast reliable and on point AAA+
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2020
Thank you for your feedback! We are glad to hear that you are happy with both our service and the products supplied. We are very thankful for your review as we aim to provide the best shopping experience possible. If you have any questions please feel free to get in contact with our team who are always happy to help.

Date of publication
17/01/2020
Date of order
10/01/2020
17/01/2020
An excellent company with fantastic products for all your photographic needs. Speedy delivery and great customer service.

I have always been very happy with Essential Photo
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2020
Thank you for your review. We are glad to hear that you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we offer to our customers. We hope to see you shopping again with us in the future.

Date of publication
17/01/2020
Date of order
03/01/2020
17/01/2020
Excellent lights, just as the description stated. Nice and bright and much easier to use than my larger floor lights. Great price, fast shipping and excellent communication. Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2020
Thank you for your feedback! We are glad to hear that you enjoyed shopping with us and are happy with you purchase. Feedback is very important to us as it constantly helps up to improve our service. If you require any additional information please feel free to contact a member of our team, who are always happy to help.

Date of publication
17/01/2020
Date of order
07/01/2020
17/01/2020
Arrived in Spain only three days after leaving UK. Perfect condition, tracking the parcels was easy, great company to work with.
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2020
Thank you for your review. We are glad to hear that you have enjoyed shopping with us and truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions, please contact us and a member of our team will always be happy to help.

Date of publication
16/01/2020
Date of order
09/01/2020
16/01/2020
I’m the worlds worst about making my mind up they had so much patience when I phoned them helped me with some skin advice and after that it all fell into place with delivery’s. 2 time I have purchased off them 11 out of 10 each time. Definitely go back as there goods are excellent and service top notch.
5.00
Excellent

essentialphoto.co.uk replies: 17/01/2020
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team we will be happy to help.

Date of publication
16/01/2020
Date of order
08/01/2020
16/01/2020
Always got my gear here in The Netherlands, but via photographer Tommy Reynolds I decided to visit the website. Good quality products in a wide variety available. More products and better priced than local gear shops can offer. Service is also quick, correct and problem solving mindset. Small defective item was solved in a customer friendly way. So far good experience.
5.00
Excellent

essentialphoto.co.uk replies: 17/01/2020
We are glad to hear that you are happy with our service and the products that we have provided. We are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. And if you have any questions, please do not hesitate to get in contact with us.

Date of publication
15/01/2020
Date of order
08/01/2020
15/01/2020
If I could give a zero I would.
They sent me what was clearly someone else’s defective reject.
Refunded my money but minus the cost of postage. So its cost me nearly £5 for the pleasure of them sending me 2nd hand broken product

Worst customer service Ive experienced in years.
1.00
Very Poor

essentialphoto.co.uk replies: 17/01/2020
Thank you for your review, we are sorry to hear that you are unhappy with the service received. Looking into your case I can see that you contacted us about your issue and a return label provided the same day. I can also see that a refund has now been issued and we have emailed you regarding the shipping and this will be refunded due to our error. We apologise for any inconvenience this has caused

Date of publication
14/01/2020
Date of order
07/01/2020
14/01/2020
Ordered Tuesday evening and delivered Thursday morning.. And that's standard delivery Plus full tracking... Wow..
5.00
Excellent

essentialphoto.co.uk replies: 15/01/2020
Thank you for your review, we are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any questions please do not hesitate to get in contact with our team.

Date of publication
14/01/2020
Date of order
07/01/2020
14/01/2020
Cool
5.00
Excellent

essentialphoto.co.uk replies: 15/01/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions please contact our team, who are always happy to help.

Date of publication
14/01/2020
Date of order
07/01/2020
14/01/2020
Top service all round and a very quick delivery. Good work all. Thanks
5.00
Excellent

essentialphoto.co.uk replies: 15/01/2020
We are glad to hear that you are happy with our service and the products that we have provided. We are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. And if you have any questions, please do not hesitate to get in contact with us.

Date of publication
14/01/2020
Date of order
07/01/2020
14/01/2020
Excellent products delivered super quickly. My only feedback would be more info on some of the gear such as tips on using the video tripod for newbies.
4.67
Excellent

essentialphoto.co.uk replies: 15/01/2020
Thank you for your feedback. We are glad to hear that you are happy with the service we have provided. If in the future you need any additional information regarding our products please give us a call and we connect you to our Technical Department who are always happy to help! We hope you will be shopping with us again in the future.

Date of publication
14/01/2020
Date of order
29/11/2019
14/01/2020
Goods not as described and faulty. Extremely arrogant customer service. Will not be using again or recommending.
1.67
Poor

Date of publication
13/01/2020
Date of order
06/01/2020
13/01/2020
Great shop Great product I will buy again Thanks :)
5.00
Excellent

essentialphoto.co.uk replies: 14/01/2020
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team we will be happy to help.

Date of publication
13/01/2020
Date of order
06/01/2020
13/01/2020
This is a really great site to deal with. There was a little hiccup when it came to my delivery, but this was no way their fault - only that of the courier.

There's always someone at the end of the phone to deal with things quickly and the online chat is always there to guide you with your purchase which is really great if you're confused about compatibility with accessories etc. Great stuff
4.67
Excellent

essentialphoto.co.uk replies: 14/01/2020
Thank you for your review, we are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience.We apologise in the problem you occurred with the delivery, pleas rest assured that we have passed this over to or couriers to look further into.

Date of publication
13/01/2020
Date of order
06/01/2020
13/01/2020
Good equipment and customer service. The next good move would be to deal in part exchange. More customers will do business and they will also have another arm to their business.
5.00
Excellent

essentialphoto.co.uk replies: 14/01/2020
Thank you for your review, we are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any questions please do not hesitate to get in contact with our team.

Date of publication
13/01/2020
Date of order
06/01/2020
13/01/2020
Very easy to deal with, great knowledge and very fast reply to all my emails. Delivery was quick and smooth and the products themselves were top drawer. Will be back again soon to add to my flash collection.
5.00
Excellent

essentialphoto.co.uk replies: 14/01/2020
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team we will be happy to help.

Date of publication
13/01/2020
Date of order
06/01/2020
13/01/2020
Super fast delivery and great customer service.
5.00
Excellent

essentialphoto.co.uk replies: 14/01/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions please contact our team, who are always happy to help.

Date of publication
13/01/2020
Date of order
06/01/2020
13/01/2020
Fast delivery. Queries handled well by online chat. The goods themselves are well made & designed & reasonably priced. They do want I need them to do. I expect to be using this company again in the future.
5.00
Excellent

essentialphoto.co.uk replies: 14/01/2020
Thank you for your feedback. We aim to provide our customers with the best possible customer service both over the telephone and Live Cat. We very much appreciate your feedback and hope you will choose to shop with us again in the future!

Date of publication
13/01/2020
Date of order
06/01/2020
13/01/2020
Great quality and service.
5.00
Excellent

essentialphoto.co.uk replies: 14/01/2020
Thank you for your feedback we are pleased you are happy with our service and the products that we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team!

Date of publication
13/01/2020
Date of order
06/01/2020
13/01/2020
Brilliant, came really quick, well packaged and the product does the job
5.00
Excellent

essentialphoto.co.uk replies: 14/01/2020
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please contact us and a member of our team will be happy to help.

Date of publication
13/01/2020
Date of order
05/01/2020
13/01/2020
had many products from PixaPro .... customer service second to none 5 stars
5.00
Excellent

essentialphoto.co.uk replies: 13/01/2020
Thank you for your feedback we are pleased you are happy with our service and the products that we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team!

Date of publication
12/01/2020
Date of order
05/01/2020
12/01/2020
I'm very pleased with the goods I bought and with the online shop I will be buying again from them in the coming months and year.
5.00
Excellent

essentialphoto.co.uk replies: 13/01/2020
Thank you for your feedback we are pleased you are happy with our service and the products that we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team!

Date of publication
12/01/2020
Date of order
05/01/2020
12/01/2020
Excellent service, flash kit as described, packed well and delivered next day. They keep you informed as to order status. Nice people to deal with too.
5.00
Excellent

essentialphoto.co.uk replies: 13/01/2020
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team we will be happy to help.

Date of publication
11/01/2020
Date of order
04/01/2020
11/01/2020
Superb service will use time and time again
5.00
Excellent

essentialphoto.co.uk replies: 13/01/2020
Thank you for your feedback. We are pleased to hear that you are happy with both our service and the products we have supplied. All feedback is important to us so was can constantly improve our service. We hope to see you shopping again with us in the future. If you have any questions please contact our team.

Date of publication
11/01/2020
Date of order
04/01/2020
11/01/2020
Fast delivery. Not sure if the quality is there for an almost £300 spend on the product. Feels cheap. Also has sharp edges which caused a cut to my fingers.
4.00
Good

Date of publication
11/01/2020
Date of order
03/01/2020
11/01/2020
Good communications and knowledge of goods
5.00
Excellent

essentialphoto.co.uk replies: 13/01/2020
We are glad to hear that you are happy with our service and the products that we have provided. We are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. And if you have any questions, please do not hesitate to get in contact with us.

Date of publication
10/01/2020
Date of order
02/01/2020
10/01/2020
When I had a problem with an item they were on it straight away kept me informed by email the whole time
Brilliant service
Thank you
5.00
Excellent

essentialphoto.co.uk replies: 13/01/2020
Thank you for your feedback we are pleased you are happy with our service and the products that we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team!

Date of publication
09/01/2020
Date of order
02/01/2020
09/01/2020
Simple ordering ,rapid delivery and fair price . Happy customer.
5.00
Excellent

essentialphoto.co.uk replies: 10/01/2020
We are glad to hear that you are happy with our service and the products that we have provided. We are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. And if you have any questions, please do not hesitate to get in contact with us.

Date of publication
09/01/2020
Date of order
02/01/2020
09/01/2020
Fast delivery and well packed, never had problem with anything I bought, Highly recommend
5.00
Excellent

essentialphoto.co.uk replies: 10/01/2020
We are glad to hear that you are happy with our service and the products that we have provided. We are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. And if you have any questions, please do not hesitate to get in contact with us.

Date of publication
07/01/2020
Date of order
20/12/2019
07/01/2020
Took a long time to be delivered
4.00
Good

essentialphoto.co.uk replies: 08/01/2020
Thank you for your review, we greatly appreciate your feedback. We apologise for the inconvenience caused with delivery however, please note that over the Christmas period we did notify all customers to expect delays when ordering. We hope you enjoy the products that we have supplied. If you have any questions, please get in contact with our team.

Date of publication
06/01/2020
Date of order
29/12/2019
06/01/2020
Excellent value, and pretty quick shipping.
5.00
Excellent

essentialphoto.co.uk replies: 08/01/2020
Thank you for your feedback. We are glad to hear that you enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
06/01/2020
Date of order
29/12/2019
06/01/2020
Great products and great service
5.00
Excellent

essentialphoto.co.uk replies: 08/01/2020
We are glad to hear that you are happy with our service and the products that we have provided. We are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. And if you have any questions, please do not hesitate to get in contact with us.

Date of publication
06/01/2020
Date of order
27/12/2019
06/01/2020
You get Quality and value .
5.00
Excellent

essentialphoto.co.uk replies: 06/01/2020
We are glad to hear that you are happy with our service and the products that we have provided. We are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. And if you have any questions, please do not hesitate to get in contact with us.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
Unit 5, Sterling Park Pedmore Road
DY5 1TB Brierly Hill
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
Unit 5, Sterling Park Pedmore Road
DY5 1TB Brierly Hill
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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