Reviews for essentialphoto.co.uk



Excellent

4.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 441 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,815 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Very happy with the delivery, product and service. 5 stars
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
very good pre-sales service and prompt delivery. Thanks
5.00
Excellent

Date of publication
15/08/2019
Date of order
07/08/2019
15/08/2019
excellent
5.00
Excellent

essentialphoto.co.uk replies: 16/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
13/08/2019
Date of order
06/08/2019
13/08/2019
Well packaged products, respected deadlines and fast (3 days for a delivery in France) and ... good quality products you can't find in France :-)
Play Again sooon
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service we provided and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
12/08/2019
Date of order
03/08/2019
12/08/2019
Received quickly and in good condition as always.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service we provided and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
12/08/2019
Date of order
05/08/2019
12/08/2019
The only problem I have is that when they send me a new catalogue there is always something in it that I want
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
We are pleased to hear this! We look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
12/08/2019
Date of order
05/08/2019
12/08/2019
Very helpful staff.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service we provided and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
12/08/2019
Date of order
05/08/2019
12/08/2019
Excellent as always. Never let down
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service we provided and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
11/08/2019
Date of order
04/08/2019
11/08/2019
All round excellent
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service we provided and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
11/08/2019
Date of order
04/08/2019
11/08/2019
As always a great service and great prices.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service we provided and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
11/08/2019
Date of order
04/08/2019
11/08/2019
Everything first class as usual although I wasn’t expecting curves inner partitions in the carrying case - a slight annoyance but can live with it.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service we provided and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/08/2019
Date of order
03/08/2019
10/08/2019
Pleasure to do business with.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service we provided. We hope to see you shopping with us again soon! If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
08/08/2019
Date of order
01/08/2019
08/08/2019
I hve used Essentialphoto multiple times. Each time, there has been perfec service and delivery within 2 days.
5.00
Excellent

essentialphoto.co.uk replies: 09/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
08/08/2019
Date of order
30/07/2019
08/08/2019
Ordered my speedlite, modifier kit and trigger which was on pre-order due to being a new product. Kept up to date with progress on stock coming in and received items within 2 days (I was expecting at least a week). Minor issue with trigger resolved speedily and with zero fuss. Excellent communication and customer service and at a price that couldn’t be beaten .... highly recommended
5.00
Excellent

essentialphoto.co.uk replies: 09/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
08/08/2019
Date of order
31/07/2019
08/08/2019
great product and super fast delivery again. will be back for another one
5.00
Excellent

essentialphoto.co.uk replies: 09/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
07/08/2019
Date of order
31/07/2019
07/08/2019
They delivered fully as always. They are my go to supplier for studio equipment.
5.00
Excellent

essentialphoto.co.uk replies: 09/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
07/08/2019
Date of order
31/07/2019
07/08/2019
Good help with my problem
5.00
Excellent

essentialphoto.co.uk replies: 09/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
06/08/2019
Date of order
23/07/2019
06/08/2019
First time ordering from EssentialPhoto. Prompt delivery, no complaints.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
06/08/2019
Date of order
29/07/2019
06/08/2019
Rang for advice and the Pixapro person was very knowledgeable on the equipment and subject. I have used pixapro STiii and Storm ii 600's for some time now and they work flawlessly. Aftersales service is very good also. Cant fault the quality or price. Tried the Citi400 pro which I just purchased... again it worked flawlessly. It is quite portable and has a nice case.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
06/08/2019
Date of order
30/07/2019
06/08/2019
Great service as usual.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
06/08/2019
Date of order
30/07/2019
06/08/2019
great products and delivery
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
06/08/2019
Date of order
29/07/2019
06/08/2019
Very helpful advice and excellent dispatch and delivery. The products are first class
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
06/08/2019
Date of order
29/07/2019
06/08/2019
I have bought many items from Essential Photo and their customer service (and their products) have always been truly excellent. I would definitely recommend them to anyone interested in good quality photographic equipment that is all under a UK warranty.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
05/08/2019
Date of order
29/07/2019
05/08/2019
Excellent service all round

I love shopping on EssentialPhoto.co.uk
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
05/08/2019
Date of order
29/07/2019
05/08/2019
Fast and efficient service, decent product that is much better value than some competitors.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
01/08/2019
Date of order
18/07/2019
01/08/2019
Very impressed with the overall buying experience and general customer service. Would recommend and will certainly use again.
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2019
We are pleased to hear that you were happy with the overall service and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
31/07/2019
Date of order
24/07/2019
31/07/2019
No problems
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2019
We are pleased to hear this! We hope to see you shopping with us again. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
31/07/2019
Date of order
24/07/2019
31/07/2019
First class service and product.
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
28/07/2019
Date of order
19/07/2019
28/07/2019
I've bought many items of studio equipment from Pixapro. There are a good company to deal with, good service and the quality of there lighting modifiers is excellent for the price.
5.00
Excellent

essentialphoto.co.uk replies: 29/07/2019
Thank you for your review, we are pleased to hear that you were happy with your overall experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
27/07/2019
Date of order
20/07/2019
27/07/2019
Very good quality of service would recommend 100. Thanks
5.00
Excellent

essentialphoto.co.uk replies: 29/07/2019
Thank you for your review, we are pleased to hear that you were happy with your overall experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
26/07/2019
Date of order
19/07/2019
26/07/2019
Good experience overall, however they need to work on their stocking strategy. Some of the product on the website are out stock most of the time.
5.00
Excellent

essentialphoto.co.uk replies: 29/07/2019
Thank you for your review, we are pleased to hear that you were happy with your overall experience with us and hope to see you shopping with us again soon. I will certainly pass your feedback regarding the stock over to the correct department for them to look into further. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
26/07/2019
Date of order
19/07/2019
26/07/2019
Excellent products
5.00
Excellent

essentialphoto.co.uk replies: 29/07/2019
We are pleased to hear that you were happy with your overall experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
26/07/2019
Date of order
21/06/2019
26/07/2019
I placed a pre order for a flashgun that I was informed would be in in 2-3 wks. 8 wks later I cancelled the order as I kept getting told this. I receive an email an invoice saying it would go back into my account in 2-3 days. However their finance department have taken 1.5 wks to even look at paying the money back. I am 1.5wks later no flash gun & still no money back. DO NOT USE THIS COMPANY
1.00
Very Poor

essentialphoto.co.uk replies: 05/08/2019
Looking into your case I can see that your order was placed on a pre-order on the 21st June and an estimate date was given for 2-3 weeks, unfortunately this was delayed by 2 weeks. As you did not wish to wait for the delivery, a refund was processed on the 18th July and issued the following week. We apologise for any delay in getting this item back in stock and appreciate your feedback.

Date of publication
24/07/2019
Date of order
17/07/2019
24/07/2019
Great shop ..delivery on time ..and quality equipment that is affordable
5.00
Excellent

essentialphoto.co.uk replies: 25/07/2019
Thank you for your review, we are pleased to hear that you were happy with your overall experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
23/07/2019
Date of order
13/07/2019
23/07/2019
Everything good, but I think for better service it should be a how to assemble and mount video for every product and it’s complements.
4.67
Excellent

essentialphoto.co.uk replies: 24/07/2019
We are pleased to hear that you were happy with the products you received and hope to see you shopping with us again soon. Please note you can find our how to videos on our YouTube page, however if this is not the case please feel free to contact us on info@essentialphoto.co.uk and a member of our team will be more than happy to assist you further or to record a video for yourself.

Date of publication
23/07/2019
Date of order
16/07/2019
23/07/2019
Great service and quick delivery
5.00
Excellent

essentialphoto.co.uk replies: 24/07/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
22/07/2019
Date of order
15/07/2019
22/07/2019
Great service, fast delivery, good communication
5.00
Excellent

essentialphoto.co.uk replies: 23/07/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
22/07/2019
Date of order
15/07/2019
22/07/2019
Transparent, easy to use Shop, lightning fast delivery to Germany. Good experience.
5.00
Excellent

essentialphoto.co.uk replies: 23/07/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/07/2019
Date of order
13/07/2019
21/07/2019
Very very quick shipping, Thanks
5.00
Excellent

essentialphoto.co.uk replies: 22/07/2019
We are pleased to hear that you were happy with your overall shopping experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/07/2019
Date of order
14/07/2019
21/07/2019
quick delivery, goods as expected.
5.00
Excellent

essentialphoto.co.uk replies: 22/07/2019
We are pleased to hear that you were happy with your overall shopping experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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