Reviews for essentialphoto.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 753 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,637 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/12/2018
Date of order
11/12/2018
18/12/2018
Always great service and professional products at a fair price.
Good advice when asked for.
Best photography store I have dealt with.
5.00
Excellent

Date of publication
18/12/2018
Date of order
09/12/2018
18/12/2018
I cant fault anything i have had from them,Products, online process to delivery and packaging all great.
Highly recommended
5.00
Excellent

Date of publication
18/12/2018
Date of order
10/12/2018
18/12/2018
Always great customer service
5.00
Excellent

Date of publication
17/12/2018
Date of order
10/12/2018
17/12/2018
questions answered with knowledge and precision, very good and fast service
5.00
Excellent

essentialphoto.co.uk replies: 18/12/2018
Thank you for your review, we are pleased to hear that you were happy with your shopping experience with us. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
17/12/2018
Date of order
10/12/2018
17/12/2018
Have purchased many items from essential photo and found them to be reliable and helpful. As needs change will continue to purchase from them
5.00
Excellent

essentialphoto.co.uk replies: 18/12/2018
Thank you for your review. We are pleased to hear that you enjoyed your shopping experience with us. We look forward to seeing you shop with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
17/12/2018
Date of order
10/12/2018
17/12/2018
Always order my lighting from here, amazing products and super fast delivery.
5.00
Excellent

essentialphoto.co.uk replies: 18/12/2018
We are glad to hear this. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
16/12/2018
Date of order
09/12/2018
16/12/2018
Not that happy. The reflector had a dent. Not important enough to return. Still annoying.
4.00
Good

essentialphoto.co.uk replies: 17/12/2018
Thank you for your feedback. We are sorry to hear that you weren't 100% happy with the products you received. If you would like us to look into this please email over a photo of the damaged item you received to info@essentialphoto.co.uk. We apologise for any inconvenience and hope this doesn't discourage you from shopping with us in the future.

Date of publication
16/12/2018
Date of order
08/12/2018
16/12/2018
Great light delivered on time for a fair price.

Only negative would be the information online, I don't think it said it needed two batteries to run it in battery mode.

Now I have 2, it works really well.
5.00
Excellent

essentialphoto.co.uk replies: 17/12/2018
Thank you for your review, we are pleased to hear that you are happy with the products we provided. In regards to the information on the website I will look into this for you and pass your feedback on. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be happy to help.

Date of publication
14/12/2018
Date of order
07/12/2018
14/12/2018
Always good service and quality goods
5.00
Excellent

essentialphoto.co.uk replies: 17/12/2018
We are pleased to hear that you were happy with the service you received from us. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
14/12/2018
Date of order
05/12/2018
14/12/2018
Very helpful in answering queries and help on delivery. Will buy from again.
5.00
Excellent

essentialphoto.co.uk replies: 17/12/2018
Thank you for your review, we are pleased to hear this. We look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
13/12/2018
Date of order
06/12/2018
13/12/2018
Excellent product, fast shipping Perfect
5.00
Excellent

essentialphoto.co.uk replies: 14/12/2018
We are pleased to hear that you were happy with the service you received. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
13/12/2018
Date of order
06/12/2018
13/12/2018
Great service
5.00
Excellent

essentialphoto.co.uk replies: 14/12/2018
Thank you for your review, we are glad to hear that you were happy with the service you received. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
13/12/2018
Date of order
06/12/2018
13/12/2018
Highly impressed. On Tuesday I ordered an LED panel kit, various modifiers and a C-Stand for a video shoot on Friday. All arrived the next day. Was kept up to date on the progress by DPD & essentialphoto themselves. The quality is top notch, especially given the price. Perfect for our needs.
5.00
Excellent

essentialphoto.co.uk replies: 14/12/2018
Thank you for your positive review. We are pleased to hear that you enjoyed your shopping experience with us and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
13/12/2018
Date of order
06/12/2018
13/12/2018
Very quick despatch and great customer service.
5.00
Excellent

essentialphoto.co.uk replies: 14/12/2018
We are pleased to hear this and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
13/12/2018
Date of order
05/12/2018
13/12/2018
Good company to do business with
5.00
Excellent

essentialphoto.co.uk replies: 14/12/2018
Thank you for your review, we are pleased to hear this. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
13/12/2018
Date of order
05/12/2018
13/12/2018
Excellent company to deal with, we are delighted with our order and highly recommend the products
5.00
Excellent

essentialphoto.co.uk replies: 13/12/2018
We are pleased to hear this, we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
12/12/2018
Date of order
05/12/2018
12/12/2018
Fabulous
5.00
Excellent

essentialphoto.co.uk replies: 13/12/2018
Thank you for your positive review, we are glad to hear that you enjoyed your shopping experience with us. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
12/12/2018
Date of order
05/12/2018
12/12/2018
Excellent quality equipment at a cost far less than some of the so called "top makes". Delivery super fast and excellent detailed website.
My go-to supplier for all things photographic.
5.00
Excellent

essentialphoto.co.uk replies: 13/12/2018
We are pleased to hear this! Thank you for your positive review. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
12/12/2018
Date of order
04/12/2018
12/12/2018
all good
5.00
Excellent

essentialphoto.co.uk replies: 13/12/2018
Thank you for your positive review. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
11/12/2018
Date of order
04/12/2018
11/12/2018
Its not a good idea to send someone a request to review before theyve received the product.
1.00
Very Poor

Date of publication
10/12/2018
Date of order
03/12/2018
10/12/2018
Good advice and product good for purpose
5.00
Excellent

essentialphoto.co.uk replies: 11/12/2018
Thank you for your review. We are pleased to hear that you were happy with the shopping experienced you had with us. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
09/12/2018
Date of order
02/12/2018
09/12/2018
Great service and prompt delivery
3.67
Good

essentialphoto.co.uk replies: 10/12/2018
We are pleased to hear that you were happy with the service you received. We hope to see you shop with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
08/12/2018
Date of order
01/12/2018
08/12/2018
Good
5.00
Excellent

essentialphoto.co.uk replies: 10/12/2018
Thank you for your review, we are pleased to hear that you enjoyed your experience with us. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
07/12/2018
Date of order
30/11/2018
07/12/2018
Excellent advice, service & products
5.00
Excellent

essentialphoto.co.uk replies: 10/12/2018
We are pleased to hear that you were happy with the overall experience you received from us. We hope to see you shop with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
07/12/2018
Date of order
29/11/2018
07/12/2018
Fast and efficient...
5.00
Excellent

essentialphoto.co.uk replies: 10/12/2018
Thank you for your review, we are pleased to hear that you were happy with the service you received. We look forward to seeing you shop with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
07/12/2018
Date of order
30/11/2018
07/12/2018
Fantastic quick reliable service every time
5.00
Excellent

essentialphoto.co.uk replies: 10/12/2018
Thank you for your review. We are pleased to hear that you enjoyed the service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
05/12/2018
Date of order
23/11/2018
05/12/2018
I paid £7 extra for next business day delivery, however only half of the £1500 order made it to me within the promised time. I eventually was told there was an error with the courier, and the remainder of my order would be sent to me. I requested a refund of the £7, and was told that's not possible, but they would give me £7 off a new order, just not in addition to the Blk Friday discount
2.33
Poor

Date of publication
05/12/2018
Date of order
27/11/2018
05/12/2018
Great product and price with excellent service and perfect delivery. I keep on ordering from you
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for the great review, we are pleased to hear this and look forward to seeing you order with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
05/12/2018
Date of order
27/11/2018
05/12/2018
This is the second Pika 200 I've bought from Essential Photo and the service was as good this time around. I can recommend the company and product from my experiences.
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your review. We are pleased to hear that you enjoyed the service and the products you received. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
05/12/2018
Date of order
27/11/2018
05/12/2018
Easy, good value, good product.
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your review, we are pleased to hear this. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
04/12/2018
Date of order
23/11/2018
04/12/2018
excellent service
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
We are pleased to hear this and greatly appreciate your feedback. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
04/12/2018
Date of order
27/11/2018
04/12/2018
A superb online retailer. The kit is excellent and the prices are low considering the high quality. Can't recommend enough A+++++
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your positive review, we are pleased to hear this. We look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
04/12/2018
Date of order
20/11/2018
04/12/2018
Excellent service I made a mistake and had to phone to change an order and the person I spoke to was really helpful and sorted it out for me really qickly.
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your review, we are pleased to hear that you were happy with the service you received. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
04/12/2018
Date of order
27/11/2018
04/12/2018
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
We are pleased to hear this. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
Incredible service
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your review, we are so pleased to hear this! If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
Website is good - easy to find items, info is accurate & ordering process well ordered. A little disappointing at spending £200+ & having to pay extra for - next day delivery - free over £150 though no idea when its going to arrived - the bane of online shopping
4.67
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your review. We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
I ordered the goods, it was prepared for delivery within the hour (even sooner) and it arrived the next day. Quality of goods is superb - exactly as expected and couldn't be more plesed.
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your review, we are pleased to hear that you enjoyed the products and fast service. We look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
Great shop and first class service
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your review, we are pleased to hear that you enjoyed the service you received. We look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
03/12/2018
Date of order
22/11/2018
03/12/2018
Fantastic company, used many times. Fast and great quality.
5.00
Excellent

essentialphoto.co.uk replies: 07/12/2018
Thank you for your review. We are pleased to hear that you enjoyed both the service and products you received. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
02/12/2018
Date of order
25/11/2018
02/12/2018
Excellent and very quick delivery of several items of studio equipment.
5.00
Excellent

essentialphoto.co.uk replies: 03/12/2018
We are glad to hear this and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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