Reviews for essentialphoto.co.uk



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 372 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,983 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
04/12/2019
Date of order
26/11/2019
04/12/2019
Another order fulfilled with easy. Ordered some more equipment for the studio via email, a very prompt response and dispatch. Great kit and great service.
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2019
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team we will be happy to help.

Date of publication
04/12/2019
Date of order
27/11/2019
04/12/2019
Great customer service Have used before and will use again. 5 star
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2019
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact a member of our team who are always happy to help.

Date of publication
03/12/2019
Date of order
26/11/2019
03/12/2019
Shockingly quick Three days to Michigan
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2019
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact a member of the team who are always happy to help.

Date of publication
03/12/2019
Date of order
26/11/2019
03/12/2019
Exceptional customer service. Good advice, high quality products and fast delivery. Would highly recommend.
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2019
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team we will be happy to help.

Date of publication
29/11/2019
Date of order
22/11/2019
29/11/2019
Absolutely outstanding product ... recommend you to everyone .
5.00
Excellent

essentialphoto.co.uk replies: 02/12/2019
Thank you for your review, We are glad to hear that you are always happy with our service and the products that we supply. Feedback is very important to us as it helps to improve our service constantly. If you have any questions please get in contact with our team.

Date of publication
28/11/2019
Date of order
21/11/2019
28/11/2019
Goods arrived quicker than expected and website was easy to use.
5.00
Excellent

essentialphoto.co.uk replies: 02/12/2019
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact a member of the team who are always happy to help.

Date of publication
26/11/2019
Date of order
17/11/2019
26/11/2019
As always, no hassle purchase and delivery highly recommended supplier
5.00
Excellent

essentialphoto.co.uk replies: 27/11/2019
Thank you for your review, We are glad to hear that you are always happy with our service and the products that we supply. Feedback is very important to us as it helps to improve our service constantly. If you have any questions please get in contact with our team.

Date of publication
25/11/2019
Date of order
18/11/2019
25/11/2019
Fantastic service, product was competitively prices and arrived quickly and in great order. Would definitely recommend
5.00
Excellent

essentialphoto.co.uk replies: 26/11/2019
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact a member of the team who are always happy to help.

Date of publication
25/11/2019
Date of order
18/11/2019
25/11/2019
Absolute fan of Pixapro/Essentialphoto, always great customer service by phone or on line. Quick to action orders.
Around great service. Thanks
5.00
Excellent

essentialphoto.co.uk replies: 26/11/2019
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Date of publication
24/11/2019
Date of order
17/11/2019
24/11/2019
Good quality goods delivered very quickly what more can I say
5.00
Excellent

essentialphoto.co.uk replies: 25/11/2019
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact a member of our team who are always happy to help.

Date of publication
23/11/2019
Date of order
16/11/2019
23/11/2019
Item was delivered quickly to the US. Very easy to set up and add lighting. Perfect. Thank you.
5.00
Excellent

essentialphoto.co.uk replies: 25/11/2019
Thank you for your review. We are happy to hear that you had a good experience shopping at Pixapro. We truly appreciate your feedback as it helps us to provide a better shopping experience for our customers. If you have any questions please get in contact with us.

Date of publication
23/11/2019
Date of order
15/11/2019
23/11/2019
Always a pleasure buying from Essential Photo
5.00
Excellent

essentialphoto.co.uk replies: 25/11/2019
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team we will be happy to help.

Date of publication
22/11/2019
Date of order
15/11/2019
22/11/2019
Excellent product, quick delivery and good price
5.00
Excellent

essentialphoto.co.uk replies: 25/11/2019
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Date of publication
21/11/2019
Date of order
14/11/2019
21/11/2019
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 22/11/2019
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Date of publication
21/11/2019
Date of order
13/11/2019
21/11/2019
Fast and efficient service would highly recommend to any photographer.
5.00
Excellent

essentialphoto.co.uk replies: 22/11/2019
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
20/11/2019
Date of order
12/11/2019
20/11/2019
A real pleasure to buy from. The equipment represents great value for money and is of good quality. I shall buy more from this retailer and range.
5.00
Excellent

essentialphoto.co.uk replies: 20/11/2019
Thank you for your review. We are glad to hear that you enjoyed shopping with us and that you are happy with your purchase. Feedback is very important to us as it helps us to improve our service. If you have any questions please do not hesitate to get in contact with our team. We are always happy to help.

Date of publication
19/11/2019
Date of order
12/11/2019
19/11/2019
I have ordered from Essential Photo many times in the past and I have always been really impressed with the quality of the purchases. Delivery is always fast and well packaged, by far the best selection of products in the UK in their store. Also amazing customer service when I recently made a mistake when ordering, quickly rectified and was very happy. Highly recommended company
5.00
Excellent

essentialphoto.co.uk replies: 20/11/2019
Thank you for your feedback. We are pleased to hear that you are happy with both our service and the products we have supplied. All feedback is important to us so was can constantly improve our service. We hope to see you shopping again with us in the future. If you have any questions please contact our team.

Date of publication
19/11/2019
Date of order
12/11/2019
19/11/2019
Excellent service and a quality product at a fair price.
5.00
Excellent

essentialphoto.co.uk replies: 20/11/2019
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Date of publication
19/11/2019
Date of order
12/11/2019
19/11/2019
Items came next day. Excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 20/11/2019
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. We are glad you are happy with your experience shopping with us. If you have any questions, please get in contact with us and a member of the team will be happy to help.

Date of publication
18/11/2019
Date of order
10/11/2019
18/11/2019
Great service :)
5.00
Excellent

essentialphoto.co.uk replies: 20/11/2019
We are glad to hear that you are happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Date of publication
17/11/2019
Date of order
10/11/2019
17/11/2019
Always a pleasure to do business with.
5.00
Excellent

essentialphoto.co.uk replies: 18/11/2019
Thank you for your review, we are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any questions please do not hesitate to get in contact with our team.

Date of publication
17/11/2019
Date of order
10/11/2019
17/11/2019
accurate description, well packed, promptly shipped ... excellent
5.00
Excellent

essentialphoto.co.uk replies: 18/11/2019
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can improve the service we supply for our customers. If you have any questions, please contact our team.

Date of publication
16/11/2019
Date of order
08/11/2019
16/11/2019
In particular, excellent customer service chat line and response allowed me to make the right decision.
5.00
Excellent

essentialphoto.co.uk replies: 18/11/2019
Thank you for your review, we are pleased that you are happy with our service. We aim to provide the best customer service both over the phone and Live Chat. We are very thankful for your feedback. If you have any questions please get in contact with our team.

Date of publication
15/11/2019
Date of order
07/11/2019
15/11/2019
Awsome customer support and quality products
5.00
Excellent

essentialphoto.co.uk replies: 18/11/2019
Thank you for your review we are pleased to hear that you are happy with the service and products that we have provided. We appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions please get in contact with our team.

Date of publication
14/11/2019
Date of order
07/11/2019
14/11/2019
Great knowledge and assistance from the team
4.33
Good

essentialphoto.co.uk replies: 18/11/2019
Thank you for your review we are pleased you are happy with our service. We appreciate your review as this allows us to improve our service constantly, which helps us to provide a better shopping experience for our customers. If you have any questions please contact our team, we are always happy to help.

Date of publication
13/11/2019
Date of order
06/11/2019
13/11/2019
Essential Photo consistently provide exemplary service and goods. I would happily recommend them to anyone
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2019
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Date of publication
13/11/2019
Date of order
06/11/2019
13/11/2019
Superb service, delivered ahead of time. Product appears very good value.
Thank you
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2019
We are glad you are happy with your experience shopping at Pixapro - We very much appreciate your review as feedback is extremely important to us so we can constantly improve our service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
13/11/2019
Date of order
06/11/2019
13/11/2019
Great service and excellent product. Can't wait to use it in my next shoot.
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2019
Thank you for your review we are pleased you are happy with our service and the products we have supplied - we appreciate your review as this allows us to improve our service helping us provide a better shopping experience for our customers. If you have any questions please contact our team who are always happy to help.

Date of publication
13/11/2019
Date of order
06/11/2019
13/11/2019
Great products and very fast service
5.00
Excellent

essentialphoto.co.uk replies: 13/11/2019
Thank you for your feedback. We are glad to hear that you enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
12/11/2019
Date of order
05/11/2019
12/11/2019
Super fast delivery and great customer service
5.00
Excellent

essentialphoto.co.uk replies: 13/11/2019
Thank you for your review we are glad you are happy with your experience shopping at Pixapro. We aim to provide the best customer service both over the phone and on Live Chat. If you have any questions, please contact us and we will always be happy to help.

Date of publication
12/11/2019
Date of order
05/11/2019
12/11/2019
Always get excellent service from PixaPro. On this occasion I had a question n before ordering and I got an accurate answer quickly. Thanks again guys.
5.00
Excellent

essentialphoto.co.uk replies: 13/11/2019
We are glad you are happy with your experience shopping with us at Pixapro - We very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
12/11/2019
Date of order
04/11/2019
12/11/2019
good service
5.00
Excellent

essentialphoto.co.uk replies: 13/11/2019
Thank you for your feedback. We are glad to hear that you enjoyed shopping with us. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
09/11/2019
Date of order
01/11/2019
09/11/2019
Perfect experience
5.00
Excellent

essentialphoto.co.uk replies: 11/11/2019
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Date of publication
09/11/2019
Date of order
01/11/2019
09/11/2019
I have now purchased a number of items from essentialphoto, they are great value for money, good quality and delivered the next business day. With a wide range of products on offer there should be something to satisfy every photographers need in respect of lighting. When I did have an issue with one of the products it was resolved very quickly with a solution mailed out to me.
5.00
Excellent

essentialphoto.co.uk replies: 11/11/2019
Thank you for your review we are pleased that you are happy with our service and the goods that we have provided. Feedback is very important to us as this helps us improve constantly. We look forward to seeing you shopping with us again in the future. If you have any additional questions please do not hesitate to contact us, we are always happy to help.

Date of publication
08/11/2019
Date of order
31/10/2019
08/11/2019
Easy on-line ordering using a published discount code following their recent change of premises. Delivery on time. Will use again for next Godox purchase.
5.00
Excellent

essentialphoto.co.uk replies: 11/11/2019
Thank you for your review we are pleased that you are happy with both our service and the products we have supplied. Feedback is very important to us as this helps us to improve our service constantly. We look forward to you shopping with us again in he future.

Date of publication
07/11/2019
Date of order
31/10/2019
07/11/2019
As described. Cheap. V fast delivery.
5.00
Excellent

essentialphoto.co.uk replies: 11/11/2019
Thank you for your feedback we are pleased you are happy with our service and the products we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers, if you have any questions please contact our team.

Date of publication
06/11/2019
Date of order
29/10/2019
06/11/2019
Yes
4.00
Good

Date of publication
05/11/2019
Date of order
29/10/2019
05/11/2019
The online experience seems to be built around customer satisfaction. A lot of relevant information is provided on the goods on sale. I liked the online messaging service. What isn't perhaps so good is that goods on sale are made in China and come with instructions that appear to have been put through automatic translation. More effort could be put into rewriting these into understandable English
4.67
Excellent

essentialphoto.co.uk replies: 11/11/2019
Thank you for your review. We aim to provide the best customer service both over the phone and on Live Chat. In regards to the instructions i have passed this over to our Technical Department who will look further into this. If you have any questions please do not hesitate to get in contact with us.

Date of publication
04/11/2019
Date of order
28/10/2019
04/11/2019
Great shopping experience, thank you
5.00
Excellent

essentialphoto.co.uk replies: 05/11/2019
Thank your for your review. We are glad to hear that you are happy with your experience shopping with us and we truly appreciate your feedback as this helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Date of publication
04/11/2019
Date of order
27/10/2019
04/11/2019
Amazing quality
5.00
Excellent

essentialphoto.co.uk replies: 05/11/2019
Thank you for your review, we are pleased that you are happy with the service and the products that we have supplied. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any additional questions please contact us.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
Unit 5, Sterling Park Pedmore Road
DY5 1TB Brierly Hill
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
Unit 5, Sterling Park Pedmore Road
DY5 1TB Brierly Hill
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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