Reviews for essentialphoto.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 387 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 453 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent customer service. Quick delivery of goods and the help desk's response time and quality of interaction is impeccable. I will definitely shop with them again
5.00
Excellent

This stand with the back cloth is excellent quality and very sturdy. Although the dimensions are given, it was much bigger than I imagined. I really can't think of a situation where this would not be big enough. It recomends two people assemble this but I managed on my own.
This is not the first item I have purchased from essentialphoto and it certainly won't be the last.
5.00
Excellent

perfect deal. Thanks, i appreciate it.
5.00
Excellent

I've had a first class experience with this shop. I did have an issue with one of my speedlights not firing properly and I posted up a comment on a Pixapro facebook page detailing my issue. Within a few hours, some lady who must work for Essentialphoto.co.uk had messaged me and then the next day an incident was raised for me with the shop's service desk. I got my issue sorted in the end Brill
5.00
Excellent

Very efficient and helpful. I was impressed when they called back after I reported a problem with Google Chrome on their website.
Delivery to South London was quick, and the products professionally packaged against possible damage.
Highly recommended.
5.00
Excellent

Fantastic, happy with my purchase. Took forever to erect the softbox, and the instructions and diagrams were a bit vague and unclear
4.67
Excellent

Placed order at 8.45 dispatched at 10.20 arrived next day before lunchtime excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 17/02/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a first class experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Very good customer service and will come back again .
5.00
Excellent

essentialphoto.co.uk replies: 16/02/2017
Thank you for your review and feedback it is very much appreciated from our team. We aim to provide the best customer service possible to ensure our customers have the best experience possible when shopping with us. If you have any additional questions please do not hesitate to contact us.

great service and very quick delivery
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

The next day delivery was missed but probably too close to the cut off time, and the fun of using Royal Mail. However essential photo were more than happy to refund the delivery cost without any problem. Thanks guys.
4.67
Excellent

essentialphoto.co.uk replies: 14/02/2017
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

DELIVERY
I ordered 8.5kg of gear from my little village in the south-west of France on 2017-02-03 13:26. It has been shipped on 2017-02-03 14:08. Yes, you read it right : 42 minutes after my order. UPS delivered me all the gear, exactly the gear, well packed on 2017-02-07 13:09. Of course, you deserve 5 stars for delivery. UPS too.
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Good advice and good products delivered very quickly. Very pleased
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Fantastic second experience with Essential Photo. Products, delivery and customer service all superb. Will be shopping with them again :)
5.00
Excellent

essentialphoto.co.uk replies: 10/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Very good products and a supportive team.
5.00
Excellent

essentialphoto.co.uk replies: 10/02/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Item was delivered the day after order placed, despite only paying for standard delivery. Excellent
5.00
Excellent

essentialphoto.co.uk replies: 10/02/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not to get in contact.

Great response from enquiry about delivery, very helpful. Excellent value, well made products.
5.00
Excellent

essentialphoto.co.uk replies: 10/02/2017
We aim to provide our customers with the best possible customer service both over the telephone and Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any question and we will be happy to help.

The only reason Im not giving a 5 all round is that when I bought my CTI600 the week after I paid full price they gave away a speedlite with a deal. Some say my hard luck I say they could have told me.
4.00
Good

essentialphoto.co.uk replies: 10/02/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

The goods are excellent and they were eventually delivered on time by the delivery company but customer service was poor. The wrong items were sent and the procedure the shop made me go through in order to get the right items was unreasonable and time consuming. All to correct THEIR mistake.
3.67
Good

Quick delivery and quality products. Perfect
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase therefore if you have any additional questions please contact us and a member of our team will be happy to help.

First class product despatchef quickly
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you, for your feedback. Your feedback is very important to us as it helps us to improve our service and to provide a better shopping experience with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to contact our team.

Great company fast secure service
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to get in contact,

great product, service & delivery
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not hesitate to get in contact with a member of our team.

Easy shopping experience and prompt delivery. Everything as expected - perfect :-)
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Flash arrived quickly, well-packed, and was excellent value for money.
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Excellent services, customer services and great quality products Thank you
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not to hesitate get in contact and we will be happy to help.

The products where delivered prompty and mached my expectations well.
4.67
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

LED lights do not seem to be very bright OK for close up photography
4.33
Good

essentialphoto.co.uk replies: 07/02/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We aim to provide a great customer service before and after your purchase- if you have any questions, please do not hesitate to get in contact with us.

Arrived quickly as described.
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Quick delivery as always. I used this company 3 or 4 times and they are always great
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

ALL GREAT THANKS
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Excellent products at a great price.
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best shopping experience possible. If you require any additional assistance , please do not hesitate to get in contact with a member of our team.

Excellent quality products, excellent delivery and exceptional customer service.
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not hesitate to get in contact.

Very happy as always
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We are happy to hear that you are pleased with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

good service and happy with my product.
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions or assistance please contact our team.

Arrived to France very quickly, was advised very well on the website, now i just have to use the lamps to judge the quality but it seems pretty good to me... highly recommended
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We aim to please all our international customers as much as our UK customers so we are extremely happy with your feedback and hope you will be shopping with us in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Excellent service and very good advice. I ordered the wrong thing and they told me what I needed
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that our team helped you with this and resolved the problem for you.If you have any questions please do not hesitate to get in contact with us.

Fantastic quality products. Their online chat help is amazing and helped me choose the right product. Delivery the best ever. Good recieved first thing the next day. I will definitely buy from this company again.
5.00
Excellent

essentialphoto.co.uk replies: 08/02/2017
We are glad to hear that you have enjoyed your experience shopping at Pixapro as we aim to provide the best service to our customers possible. We very much appreciate your review and are thankful you will be buying from us again in the future. If you have any question, please do not hesitate to contact us.

Always first class products and service
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We aim to provide the best service we possibly can for our customers therefore for we are glad to hear that you are always happy with our service; we are extremely thankful for your review and hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Completely satisfied
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
We are glad that you are satisfied with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not to get in contact.

Excellent products, excellent delivery and fantastic customer service.
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us and a member of the team will be happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
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