Reviews for essentialphoto.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 691 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,370 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/08/2018
Date of order
09/08/2018
16/08/2018
Rapid service with excellent support and advice
4.00
Good

Date of publication
16/08/2018
Date of order
09/08/2018
16/08/2018
100 customer service from start to finish.
Thank you
5.00
Excellent

Date of publication
16/08/2018
Date of order
09/08/2018
16/08/2018
1st class service, very quick turn around.
Toby
5.00
Excellent

Date of publication
16/08/2018
Date of order
09/08/2018
16/08/2018
Brilliant
5.00
Excellent

Date of publication
16/08/2018
Date of order
09/08/2018
16/08/2018
Very good service. Items arrived on time and well packed.
5.00
Excellent

Date of publication
15/08/2018
Date of order
08/08/2018
15/08/2018
Outstanding
5.00
Excellent

Date of publication
15/08/2018
Date of order
08/08/2018
15/08/2018
As promised, excellent
5.00
Excellent

Date of publication
13/08/2018
Date of order
06/08/2018
13/08/2018
On time,as ordered, great price, no hassle. Say no more
5.00
Excellent

Date of publication
13/08/2018
Date of order
21/06/2018
13/08/2018
Easy to use and great service - will definitely shop here again.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
12/08/2018
Date of order
05/08/2018
12/08/2018
Knowledgable customer service and fast efficient delivery.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2018
Thank you for your feedback. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
11/08/2018
Date of order
04/08/2018
11/08/2018
great easy transaction.. quality product and arrived as specified.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad you enjoyed shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team who will be happy to help.

Date of publication
10/08/2018
Date of order
03/08/2018
10/08/2018
Not truly an exceptional service so far customer service lacks a little understanding when dealing with customer concerns. Loads of polite words without resolution until the point is pushed.
3.67
Good

essentialphoto.co.uk replies: 15/08/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are very sorry that you have experienced an issue whilst shopping with us. We would like to know more about this so if you would like to get in touch with us then we will be happy to look into this for you.

Date of publication
09/08/2018
Date of order
02/08/2018
09/08/2018
Top service First time I met this company in photography show. They were very friendly and helpful. 5 stars Buying from online shop was nice as well.
5.00
Excellent

essentialphoto.co.uk replies: 15/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
09/08/2018
Date of order
01/08/2018
09/08/2018
Good quick service, excellent product range. Great price.
5.00
Excellent

essentialphoto.co.uk replies: 10/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in touch.

Date of publication
07/08/2018
Date of order
31/07/2018
07/08/2018
I usually buy direct from their Oldbury store. First time online and it was as good as visiting the store. Minus the human interaction, obviously...

Love their stuff and seriously considering ditching all of my Elinchrom kit and going 100 Pixapro...
5.00
Excellent

essentialphoto.co.uk replies: 10/08/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you always enjoy your experience shopping with us. We believe in a great customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
07/08/2018
Date of order
31/07/2018
07/08/2018
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 10/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
07/08/2018
Date of order
30/07/2018
07/08/2018
Excellent service
5.00
Excellent

essentialphoto.co.uk replies: 10/08/2018
Thank you for your feedback. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in touch.

Date of publication
06/08/2018
Date of order
30/07/2018
06/08/2018
Only one problem but not due to them : UPS quality
4.67
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are sorry that you experienced an issue with UPS however, we are glad that you are happy with the rest of your experience shopping with us. If you need any additional assistance then please do not hesitate to get in touch.

Date of publication
06/08/2018
Date of order
30/07/2018
06/08/2018
I tend to stick with pixapro products as they come with a 2 year warranty and the customer service is second to none
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
06/08/2018
Date of order
30/07/2018
06/08/2018
Good
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
05/08/2018
Date of order
27/07/2018
05/08/2018
As always, Essential Photo seem to get right without trying although I’m guessing that’s because they try hard all the time. The items arrived faster than expected and were absolutely spot on. I will be back.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your feedback, all feedback is very much appreciated by our team as it allows us to constantly improve our service. We are glad that you are happy with the service we provided and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
04/08/2018
Date of order
27/07/2018
04/08/2018
Great product, good price and delivered to the minute.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
03/08/2018
Date of order
26/07/2018
03/08/2018
I used the online chat service and received good replies to my technical queries. The ordering process was efficient and my purchase arrived sooner than I had expected by timed delivery service. I haven't fully tested the items yet, but they seem great - just what I wanted. Excellent service all round, thank you.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you very much for your feedback. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please contact us.

Date of publication
03/08/2018
Date of order
27/07/2018
03/08/2018
Very help and friendly staff. Goods came super quick.
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your feedback. All reviews are greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
03/08/2018
Date of order
27/07/2018
03/08/2018
Exactly as described on the site
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a team member.

Date of publication
03/08/2018
Date of order
27/07/2018
03/08/2018
fast delivery, product well packaged will shop again :)
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad you are happy with our service and the product we supplied. If you require any additional assistance then please do not hesitate to get in touch with a member of our team who will be more than happy to assist you.

Date of publication
03/08/2018
Date of order
27/07/2018
03/08/2018
5 star service, as alway
5.00
Excellent

essentialphoto.co.uk replies: 07/08/2018
Thank you for your feedback. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you always enjoy your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
01/08/2018
Date of order
25/07/2018
01/08/2018
Excellent service as usual
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
01/08/2018
Date of order
25/07/2018
01/08/2018
I had an online chat before my purchase to make sure I was getting the best price and best advice. All was excellent.
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2018
Thank you for your review. All feedback is highly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We aim to provide an excellent service both over the phone and via livechat so if you have any additional questions then please do not hesitate to get in touch with a member of our team.

Date of publication
31/07/2018
Date of order
24/07/2018
31/07/2018
A very pleasant buying experience from my enquiry on the phone following an initial internet order to including an additional item by phone. Superbly handled by the office staff and having ordered before 3pm I received all the goods the next day in the allotted time slot sent to me by SMS. The products were both as described and have been used within 24 hours. Will certainly buy from here again.
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2018
Thank you for your feedback. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you had an enjoyable experience shopping with us. if you are in need of any additional assistance then please do not hesitate to get in touch with a member of our team who will be more than happy to help.

Date of publication
31/07/2018
Date of order
24/07/2018
31/07/2018
Really quick and easy transaction, reasonably priced and very fast delivery. I will be shopping again for all my photography needs
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2018
Thank you for your feedback. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
30/07/2018
Date of order
21/07/2018
30/07/2018
Very fast service and delivery. Top quality product. I'm very happy with my lights. Thanks.
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
29/07/2018
Date of order
22/07/2018
29/07/2018
Great products and great service. Highly Recommend.
5.00
Excellent

essentialphoto.co.uk replies: 02/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
28/07/2018
Date of order
16/07/2018
28/07/2018
Always good to deal with
5.00
Excellent

essentialphoto.co.uk replies: 01/08/2018
Thank you for your review. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you are always happy with your experience shopping with us. If you have any additional questions then please do not hesitate to get in touch with a member of our team.

Date of publication
28/07/2018
Date of order
21/07/2018
28/07/2018
Excellent. Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 01/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
27/07/2018
Date of order
20/07/2018
27/07/2018
Great service and fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 01/08/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
27/07/2018
Date of order
20/07/2018
27/07/2018
Would have not hesitation is using essentialphoto.co.uk again
5.00
Excellent

essentialphoto.co.uk replies: 31/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
24/07/2018
Date of order
17/07/2018
24/07/2018
Had several orders from PixaPro and always been fantastic and prompt. Especially for delivering across the water to NI.
5.00
Excellent

essentialphoto.co.uk replies: 25/07/2018
Thank you for your feedback. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team

Date of publication
23/07/2018
Date of order
16/07/2018
23/07/2018
Very fast and efficient
5.00
Excellent

essentialphoto.co.uk replies: 25/07/2018
Thank you for your feedback. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
22/07/2018
Date of order
14/07/2018
22/07/2018
If you want to shop online with confidence, this is the place
5.00
Excellent

essentialphoto.co.uk replies: 25/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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