Reviews for essentialphoto.co.uk



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 696 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 2,459 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/07/2020
Date of order
07/07/2020
14/07/2020
Very pleased with the items, as always. Prompt delivery ... will be back again ...
5.00
Excellent

essentialphoto.co.uk replies: 15/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
14/07/2020
Date of order
07/07/2020
14/07/2020
First order and everything went smoothly and fast delvery
5.00
Excellent

essentialphoto.co.uk replies: 15/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
13/07/2020
Date of order
06/07/2020
13/07/2020
first class service and excellent products at very competitive prices.
thank you
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
13/07/2020
Date of order
05/07/2020
13/07/2020
Easy ordering process and my stuff turned up on schedule. What more can I say? Great service.
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you have had a positive experience shopping with us here at Pixapro. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to contact us and a member of our team will always be happy to help.

Date of publication
13/07/2020
Date of order
06/07/2020
13/07/2020
The delivery was excellent, faster than expected and everything came in perfect condition, just as described on the page. I'm very happy!
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
13/07/2020
Date of order
28/06/2020
13/07/2020
Fantastic. Will use again!
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
13/07/2020
Date of order
03/07/2020
13/07/2020
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you have had a positive experience shopping with us here at Pixapro. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to contact us and a member of our team will always be happy to help.

Date of publication
12/07/2020
Date of order
05/07/2020
12/07/2020
A superb product, quick delivery, excellent service, I'm buying again !
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
12/07/2020
Date of order
05/07/2020
12/07/2020
Always a pleasure to buy from Essential Photo. Good quality items with fast dispatch. Haven't had to use their after sales service, but good to know there is somewhere to go if I have a problem.
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
12/07/2020
Date of order
04/07/2020
12/07/2020
Prompt delivery even in the midst of the pandemic. Great product range and quality
4.00
Good

essentialphoto.co.uk replies: 14/07/2020
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
11/07/2020
Date of order
04/07/2020
11/07/2020
Excellent product and service as always
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
11/07/2020
Date of order
03/07/2020
11/07/2020
Everything as described, arrived on time, good quality easy to assemble.
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
11/07/2020
Date of order
02/07/2020
11/07/2020
Perfect service and perfect product so far!
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
10/07/2020
Date of order
03/07/2020
10/07/2020
Bought from EssentialPhoto a few times now and have always been delighted.
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you have had a positive experience shopping with us here at Pixapro. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to contact us and a member of our team will always be happy to help.

Date of publication
10/07/2020
Date of order
03/07/2020
10/07/2020
Fast delivery, great service and good value.
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
10/07/2020
Date of order
03/07/2020
10/07/2020
Amazing products! I just had a little issue with the courier company but the Customer Service Team was really helpful. Stress free experience.
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/07/2020
Date of order
03/07/2020
10/07/2020
Great goods & rapid delivery A++!
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/07/2020
Date of order
03/07/2020
10/07/2020
Great products, excellent value, next day delivery. Awesome!
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
10/07/2020
Date of order
03/07/2020
10/07/2020
Fast delivery and excellent quality
5.00
Excellent

essentialphoto.co.uk replies: 14/07/2020
Thank you for your review. We are glad to hear that you have had a positive experience shopping with us here at Pixapro. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to contact us and a member of our team will always be happy to help.

Date of publication
08/07/2020
Date of order
01/07/2020
08/07/2020
I took some time choosing my lighting from Essential Photo but the help given to me with online chat and the patience each person had with my enquiries convinced me that the company was to be recommended.
I made my purchase and have since made subsequent purchases and am delighted with what I have bought.
I shall definitely buy again from Essential Photo
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2020
Thank you for your review! We are glad to hear that you have had a positive experience shopping with us. We take all feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future. If you have any questions please do not hesitate to contact us!Published

Date of publication
08/07/2020
Date of order
01/07/2020
08/07/2020
This is my 2nd order and unlike my first this one was perfect, my first order had 1/2 of the order missing, this time it was great. Thanks
4.67
Excellent

essentialphoto.co.uk replies: 09/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
08/07/2020
Date of order
01/07/2020
08/07/2020
The delivery was surprisingly very quick and exactly on the mentioned date!!!
The quality of the product is very high!
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
happy with my purchase, delivery quick, and backdrop was perfect for the studio
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2020
Thank you for your review. We are glad to hear that you are happy with both the service and the products supplied. We take customer feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future!

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
fast delivery!
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
Great company to deal with.
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2020
Thank you for your review! We are glad to hear that you have had a positive experience shopping with us. We take all feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future. If you have any questions please do not hesitate to contact us!Published

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
Great product great service as always
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
Great pre order assistance and super fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
06/07/2020
Date of order
29/06/2020
06/07/2020
Excellent service, great products at a fair price
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review! We are glad to hear that you have had a positive experience shopping with us. We take all feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future. If you have any questions please do not hesitate to contact us!

Date of publication
06/07/2020
Date of order
29/06/2020
06/07/2020
Great service- I added items to an order and the communication from the team in sorting things out was very helpful.
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
06/07/2020
Date of order
25/06/2020
06/07/2020
Immediate response, great service, very fast shipping.
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
04/07/2020
Date of order
27/06/2020
04/07/2020
Super service from start to finish
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
04/07/2020
Date of order
27/06/2020
04/07/2020
Good website, service, and delivery
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review! We are glad to hear that you have had a positive experience shopping with us. We take all feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future. If you have any questions please do not hesitate to contact us!

Date of publication
03/07/2020
Date of order
26/06/2020
03/07/2020
Superb-
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
03/07/2020
Date of order
26/06/2020
03/07/2020
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
03/07/2020
Date of order
20/06/2020
03/07/2020
Super fast deliver. The product was exactly what I expected. Was kept up to dater ion the status of my order. *****
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review! We are glad to hear that you have had a positive experience shopping with us. We take all feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future. If you have any questions please do not hesitate to contact us!

Date of publication
03/07/2020
Date of order
26/06/2020
03/07/2020
Products are great and delivered when they said they would
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review! We are glad to hear that you have had a positive experience shopping with us. We take all feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future. If you have any questions please do not hesitate to contact us!

Date of publication
03/07/2020
Date of order
25/06/2020
03/07/2020
I have used Pixapro a number of times and they have become my go to shop for most of my lighting requirements. Service is always excellent with good and well described items. Cannot fault them and wish others were as good.
5.00
Excellent

essentialphoto.co.uk replies: 07/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
02/07/2020
Date of order
25/06/2020
02/07/2020
All Good here
4.67
Excellent

essentialphoto.co.uk replies: 03/07/2020
Thank you for your review! We are glad to hear that you have had a positive experience shopping with us. We take all feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future. If you have any questions please do not hesitate to contact us!

Date of publication
02/07/2020
Date of order
25/06/2020
02/07/2020
Very please with the service and the products. Will continue to use in the future.
5.00
Excellent

essentialphoto.co.uk replies: 03/07/2020
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
01/07/2020
Date of order
24/06/2020
01/07/2020
Very fast, precise and great service. I am happy with everything with their service and purchase.
5.00
Excellent

essentialphoto.co.uk replies: 03/07/2020
Thank you for your review! We are glad to hear that you have had a positive experience shopping with us. We take all feedback seriously as this helps us to constantly improve our service. We hope to see you shopping with us again in the future. If you have any questions please do not hesitate to contact us!

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
Unit 5, Sterling Park Pedmore Road
DY5 1TB Brierly Hill
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
Unit 5, Sterling Park Pedmore Road
DY5 1TB Brierly Hill
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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