Reviews for essentialphoto.co.uk



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 554 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,013 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/02/2018
Date of order
12/02/2018
20/02/2018
Thank you +++++++
5.00
Excellent

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
Excellent customer service. Sent quote as requested. Packaged and shipped promptly.
5.00
Excellent

Date of publication
19/02/2018
Date of order
12/02/2018
19/02/2018
Great customer service and products.
5.00
Excellent

Date of publication
19/02/2018
Date of order
12/02/2018
19/02/2018
Excellent company , never had a reason to complain with the products
5.00
Excellent

Date of publication
19/02/2018
Date of order
12/02/2018
19/02/2018
Great service and delivery was very prompt. Within 18 hours from order I have my products delivered and they were very kind to offer a great discount. Well Done essentialphoto
5.00
Excellent

Date of publication
18/02/2018
Date of order
11/02/2018
18/02/2018
Fantastic Service
5.00
Excellent

Date of publication
16/02/2018
Date of order
09/02/2018
16/02/2018
All good
5.00
Excellent

Date of publication
16/02/2018
Date of order
09/02/2018
16/02/2018
Very quick delivery, great service, good communications
5.00
Excellent

Date of publication
16/02/2018
Date of order
08/02/2018
16/02/2018
Great products at good prices
5.00
Excellent

Date of publication
16/02/2018
Date of order
08/02/2018
16/02/2018
Very good experience with this store, fast shipping, good product value, great packaging, will buy again.
5.00
Excellent

Date of publication
15/02/2018
Date of order
06/02/2018
15/02/2018
Thanks for the service, I have no complaints about the presentation.
It could have happened to me not to read well, but the product is very strong to assemble and disassemble, it should be left mounted in the studio, but I like it. With the shipment I thank you because they included the tracking since I had put a PO Box and UPS can not send it, I was notified through the system. Tomás Rodriguez
4.67
Excellent

Date of publication
14/02/2018
Date of order
26/01/2018
14/02/2018
Package damaged during transport due to the weight.
Seems complete, just some scratches on the handle
4.00
Good

Date of publication
14/02/2018
Date of order
06/02/2018
14/02/2018
Fast delivery, good excellent communications regarding the courier, thank you.
5.00
Excellent

Date of publication
14/02/2018
Date of order
07/02/2018
14/02/2018
Repeat customer - definately recommend
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are pleased that you always enjoy shopping with us. If you are in need of any additional assistance then please get in contact and a member of our team will be happy to assist you.

Date of publication
12/02/2018
Date of order
05/02/2018
12/02/2018
I had an initial issue with a battery holder in a LED380 and contacted customer services. Their response was immediate and 1st class and resolved the issue immediately.
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. We greatly appreciate all feedback as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us and are glad that your issue was resolved. If you are in need of any further support then please get in contact and a member of our team will be happy to help.

Date of publication
12/02/2018
Date of order
05/02/2018
12/02/2018
Excellent service and great products
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are pleased that you enjoyed your experience shopping with us. If you require any additional assistance then please get in contact and a member of our team will be happy to help you.

Date of publication
12/02/2018
Date of order
05/02/2018
12/02/2018
Absolutely awesome service and product quality - Thanks
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. If you are in need of any further help then please get in contact and a member of our team will be happy to help.

Date of publication
12/02/2018
Date of order
05/02/2018
12/02/2018
Very easy and quick purchase. Delivery arrived as expected, very happy and would definitely purchase from essential photo again
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be happy to help

Date of publication
12/02/2018
Date of order
04/02/2018
12/02/2018
Great products, great prices, excellent advice, swift delivery, good after sales support. What else could you ask for?
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent service both before and after your purchase so if you have any further questions then please get in contact and we will be happy to help.

Date of publication
12/02/2018
Date of order
04/02/2018
12/02/2018
All of the above
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. All feedback is greatly valued by members of our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your service so if you require any additional assistance then please get in contact with us.

Date of publication
12/02/2018
Date of order
29/01/2018
12/02/2018
Dommage pour deux choses : pas de notice ( manuel en français )
Réponses aux questions pas satisfaisantes .
Dernier exemple : j'ai reçu la dernière commande avec un article manquant .
3.67
Good

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. We appreciate all feedback both good and bad as it allows us to constantly improve our service. We are sorry to hear that you have not enjoyed your experience shopping with us. We would like to know more about the problems that you have been having so please get in contact and a member of our team will be happy to look further into this for you.

Date of publication
10/02/2018
Date of order
03/02/2018
10/02/2018
FAB
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be happy to help.

Date of publication
08/02/2018
Date of order
30/01/2018
08/02/2018
well deserved, very helpful at all times
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to find ways o constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with a member of our team.

Date of publication
08/02/2018
Date of order
01/02/2018
08/02/2018
Very good
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you are in need of any additional help then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
07/02/2018
Date of order
31/01/2018
07/02/2018
Made a couple of purchases to date. No complaints. Good quality merchandise, competitive pricing and prompt and efficient delivery.
5.00
Excellent

essentialphoto.co.uk replies: 21/02/2018
Thank you for your feedback. All feedback is appreciated by our team because it allows us to find ways to improve our service constantly. We are glad that you are happy with our service and the product we supplied. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
07/02/2018
Date of order
30/01/2018
07/02/2018
Customer service over the phone was excellent and delivery times Fast. Have not been able to test the product yet.
4.33
Good

essentialphoto.co.uk replies: 21/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. we are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you have any further questions then please get in contact and a member of our team will be happy to help.

Date of publication
07/02/2018
Date of order
26/01/2018
07/02/2018
Very fast and helpful customer support, fast shipping, highly recommended shop.
5.00
Excellent

essentialphoto.co.uk replies: 20/02/2018
Thank you for your review. All feedback i greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you need any additional assistance then please get in contact and a member of our team will be happy to help

Date of publication
07/02/2018
Date of order
31/01/2018
07/02/2018
Fantastic online chat help and great website with videos of products
5.00
Excellent

essentialphoto.co.uk replies: 20/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with your experience shopping with us We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact.

Date of publication
07/02/2018
Date of order
31/01/2018
07/02/2018
I will be happy to use again and recommend to others
5.00
Excellent

essentialphoto.co.uk replies: 20/02/2018
Thank you for your review. We appreciate all feedback because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be happy to help.

Date of publication
06/02/2018
Date of order
30/01/2018
06/02/2018
Goods, as described but 1 part missing, after much mucking about describing missing part, replacement part despatched so I'm told .......still waiting
4.33
Good

essentialphoto.co.uk replies: 20/02/2018
Thank you for your review. We appreciate all feedback both good and bad as it allows us to constantly improve our service. We would like to know more about the problems that you have been having so please get in contact and a member of our team will be happy to look further into this for you.

Date of publication
06/02/2018
Date of order
30/01/2018
06/02/2018
Good service, delivered ontime
3.00
Fair

essentialphoto.co.uk replies: 20/02/2018
Thank you for your feedback. All feedback is important to us because it allows us to find ways to constantly improve our service. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please get in contact.

Date of publication
06/02/2018
Date of order
29/01/2018
06/02/2018
Very pleased with the quality of the adapter ring, and also with the delivery service.
5.00
Excellent

essentialphoto.co.uk replies: 20/02/2018
Thank you for your review. Feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. if you are in need of any additional assistance then please get in contact and a member of our team will be happy to help.

Date of publication
05/02/2018
Date of order
25/01/2018
05/02/2018
Excellent product with helpful advice prior to ordering,website easy to navigate.
5.00
Excellent

essentialphoto.co.uk replies: 20/02/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are pleased that you enjoyed your experience shopping with us. if you have any further questions then please get in contact and a member of our team will be more than happy to help.

Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
Good service, Quality products and good value.
4.00
Good

essentialphoto.co.uk replies: 20/02/2018
Thank you for your feedback. All feedback is greatly appreciated y our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. if you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
This is a wonderful shop. Great items on sale at really good prices. I'm a totally happy customer and I will be buying more very soon.
5.00
Excellent

essentialphoto.co.uk replies: 20/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. we believe in a great customer service both before and after your purchase so if you need any additional assistance then please get in contact.

Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
Very good advice within the online shop. They spend a lot of time and are very well on the customer requirements.
I order from Germany at the shop because I find all the devices I'm looking for here and the advice has often pointed me to better options for the purchase.
Translated with Google
5.00
Excellent

essentialphoto.co.uk replies: 15/02/2018
Thank you for you review. Feedback is very important to us because it allows us to improve our service constantly. We are glad that you enjoyed your experience shopping with us. we believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please get in contact and a member of our team will be happy to help.

Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
Goods arrive on time and were good quality
4.00
Good

essentialphoto.co.uk replies: 15/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
could not fault they for communication. and speedy delivery
5.00
Excellent

essentialphoto.co.uk replies: 15/02/2018
Thank you for your review. All feedback is greatly valued by members of our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you have any further questions then please get in contact and a member of our team will be more than happy to help.

Date of publication
04/02/2018
Date of order
26/01/2018
04/02/2018
Excellent customer service, accompanied by great quality products, at a fair price.
5.00
Excellent

essentialphoto.co.uk replies: 15/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided and the product we supplied. If you require any additional assistance then please get in contact and a member of our team will be more than happy to help.

Date of publication
02/02/2018
Date of order
25/01/2018
02/02/2018
Delivered quickly, tracked and very happy. Thank you.
5.00
Excellent

essentialphoto.co.uk replies: 15/02/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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