Reviews for essentialphoto.co.uk



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 388 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 480 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
great value, great service, will shop with them again
5.00
Excellent

Good and fast customer service, very fast delivery, and - still testing - satisfied with the product.
5.00
Excellent

Very good item, standard delivery (£4 and when ordered before noon) came the next day fully tracked via DPD.
5.00
Excellent

No problems and delivered on time. I would recommend
5.00
Excellent

Brilliant Just what I needed for my product phography. A great product and Fast efficient service too Thank you
5.00
Excellent

Delie extremely good, and efficient top marks to this lady
5.00
Excellent

Easy to deal with, speedy service and good backup after the sale.
5.00
Excellent

Excellent all round service, Product & Customer Service.
4.67
Excellent

Excellent service prompt delivery.
5.00
Excellent

essentialphoto.co.uk replies: 14/03/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Delivery on time, well packaged. As ordered; no problem
5.00
Excellent

essentialphoto.co.uk replies: 14/03/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Do what they say and supply what they promise, all good quality goods.
5.00
Excellent

essentialphoto.co.uk replies: 14/03/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

Items all very good. Delivered inside delivery estimation. Great quality. Thank you.
5.00
Excellent

essentialphoto.co.uk replies: 14/03/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

My second order within a month, one of many to follow in the future
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Super service quick delivery and great aftercare
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

I've ordered 3 items over the last month and all have turned up promptly and as expected. Super quick delivery, great communications, what more can you ask for?
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Excellent first class service fasrt delivery
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Both the service and quality of products was incredible. While I will say that their lighting equipment isn't exactly cheap, if you want real professional gear, this is more than worth the price.
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Very friendly and helpful. Great products at great prices delivered quickly.
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
We aim to provide our customers with the best possible customer service both over the telephone and Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any question and we will be happy to help.

naa
5.00
Excellent

Top quality backdrop stand.
I nearly bought one from eBay or Amazon but really glad I paid the extra.
As the saying goes you only get what you pay for.
Buy cheap and you will get a cheap produced.
5.00
Excellent

essentialphoto.co.uk replies: 28/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best shopping experience possible. If you require any additional assistance , please do not hesitate to get in contact with a member of our team

Essential photo is great Customer service even found the tubes that they don't sell anymore for my PowerCore 400.
Thank you
5.00
Excellent

essentialphoto.co.uk replies: 28/02/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Definitely will use PixaPro excellent service again. A1+++
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Easy to deal with. Professional and friendly.
Nothing is too much trouble.
Always my first port of call now.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not hesitate to get in contact.

Excellent top rate service I can't believe I found a supplier just 'down the road' that are so customer friendly. You really are the most important person.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Quality products with excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions or assistance please contact our team.

Very fast delivery of the c-stands. Good communication. Excellent product for the price.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best shopping experience possible. If you require any additional assistance , please do not hesitate to get in contact with a member of our team

Delivery was completed promptly as promised. I'm only an enthusiast but the products themselves appear to be great quality. I'm definitely buying from you again. Thank you
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Excellent customer service. Quick delivery of goods and the help desk's response time and quality of interaction is impeccable. I will definitely shop with them again
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We aim to provide the highest standard of customer service possible to ensure that our customers have the best experience possible when shopping with us- we very much appreciate your review. If you do have any question please contact us and we will be happy to help.

This stand with the back cloth is excellent quality and very sturdy. Although the dimensions are given, it was much bigger than I imagined. I really can't think of a situation where this would not be big enough. It recomends two people assemble this but I managed on my own.
This is not the first item I have purchased from essentialphoto and it certainly won't be the last.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

perfect deal. Thanks, i appreciate it.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We are glad that you are satisfied with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not hesistate to get in contact with us and a member of our team will be on hand to help.

I've had a first class experience with this shop. I did have an issue with one of my speedlights not firing properly and I posted up a comment on a Pixapro facebook page detailing my issue. Within a few hours, some lady who must work for Essentialphoto.co.uk had messaged me and then the next day an incident was raised for me with the shop's service desk. I got my issue sorted in the end Brill
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We are glad to hear that you are happy with the service we have provided for you and hope you will be shopping with us again in the future. Thank you for your review; if you do have any questions please do not hesitate to contact us and our team will be happy to help.

Very efficient and helpful. I was impressed when they called back after I reported a problem with Google Chrome on their website.
Delivery to South London was quick, and the products professionally packaged against possible damage.
Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your review, we very much appreciate it as we aim to provide the best customer service possible for our customers. We hope you will be shopping with us again in the future. If you have any questions, please do not hesitate to contact us either on LiveChat or by giving us a call and one of our team will be happy to assist you.

Fantastic, happy with my purchase. Took forever to erect the softbox, and the instructions and diagrams were a bit vague and unclear
4.67
Excellent

essentialphoto.co.uk replies: 23/02/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

Placed order at 8.45 dispatched at 10.20 arrived next day before lunchtime excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 17/02/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a first class experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Very good customer service and will come back again .
5.00
Excellent

essentialphoto.co.uk replies: 16/02/2017
Thank you for your review and feedback it is very much appreciated from our team. We aim to provide the best customer service possible to ensure our customers have the best experience possible when shopping with us. If you have any additional questions please do not hesitate to contact us.

great service and very quick delivery
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

The next day delivery was missed but probably too close to the cut off time, and the fun of using Royal Mail. However essential photo were more than happy to refund the delivery cost without any problem. Thanks guys.
4.67
Excellent

essentialphoto.co.uk replies: 14/02/2017
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

DELIVERY
I ordered 8.5kg of gear from my little village in the south-west of France on 2017-02-03 13:26. It has been shipped on 2017-02-03 14:08. Yes, you read it right : 42 minutes after my order. UPS delivered me all the gear, exactly the gear, well packed on 2017-02-07 13:09. Of course, you deserve 5 stars for delivery. UPS too.
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Good advice and good products delivered very quickly. Very pleased
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Fantastic second experience with Essential Photo. Products, delivery and customer service all superb. Will be shopping with them again :)
5.00
Excellent

essentialphoto.co.uk replies: 10/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
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