Reviews for essentialphoto.co.uk



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 622 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,142 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
03/04/2018
Date of order
27/03/2018
03/04/2018
Fine people who really care about their customers.
Offering good quality products.
And, at competitive prices ...
What can we want more?
5.00
Excellent

essentialphoto.co.uk replies: 13/04/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with a member of our team

Date of publication
03/04/2018
Date of order
26/03/2018
03/04/2018
Great company to deal with, nice friendly staff who go the extra mile.
5.00
Excellent

essentialphoto.co.uk replies: 13/04/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provide. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
03/04/2018
Date of order
25/03/2018
03/04/2018
I ordered two items, two items arrived three days later... unfortunately one item wasn't what I ordered. I contacted customer service, returned the item but am still awaiting the delivery of my original item, as it won't be sent till they receive the item the sent my mistake.
4.00
Good

essentialphoto.co.uk replies: 13/04/2018
Thank you for your feedback. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are sorry that you experienced an issue with your order. If you would like to contact our customer services then a member of our team will be more than happy to help. We hope this does not discourage you from shopping with us in the future.

Date of publication
01/04/2018
Date of order
23/03/2018
01/04/2018
Goods : The top of the boom stand packaging was open.and I did not found the male stand adapter (1/4" -3/8 / M-080004) nor the screw..

BUT there was a stand more with these accessories (3 stands instead of 2).

I am sorry for my schooll english anguage.
4.33
Good

essentialphoto.co.uk replies: 13/04/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance please do not hesitate to get in contact with a member of our team

Date of publication
01/04/2018
Date of order
23/03/2018
01/04/2018
Parabolic softbox arrived on time. When setup the bowens mount supplied doesn't fit properly Lifted the softbox up and mount slipped out, it's too loose. Had to order another one from Amazon. Extra £10 I shouldn't have to pay Very disappointed. Be aware if purchasing parabolic softbox from Pixapro.
3.33
Fair

essentialphoto.co.uk replies: 12/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are very sorry that you have experienced an issue with your item. We would like to know more about the issue you have experienced so please do not hesitate to get in contact with us. We hope this will not discourage you from buying from us in the future

Date of publication
31/03/2018
Date of order
24/03/2018
31/03/2018
First class service and great quality products.
5.00
Excellent

essentialphoto.co.uk replies: 12/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with us.

Date of publication
30/03/2018
Date of order
22/03/2018
30/03/2018
great customer service. everything made easy.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in contact with a member of our team

Date of publication
30/03/2018
Date of order
22/03/2018
30/03/2018
great service and great product.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch

Date of publication
30/03/2018
Date of order
21/03/2018
30/03/2018
First class service and fantastic products, with real value for money.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are pleased that you are happy with the service we provided and the product we supplied. If you are in need of any additional assistance then please do not hesitate to get in contact with a member of our team who will be happy to help.

Date of publication
29/03/2018
Date of order
22/03/2018
29/03/2018
As ever a quality service from start to finish
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is very important to our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed the service we provided. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance please do not hesitate to get in contact.

Date of publication
29/03/2018
Date of order
22/03/2018
29/03/2018
Ive ordered many items over the past 3 years with Essential Photo. Ive always found delivery prompt and the customer service is fantastic.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in contact with us.

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Courteous, well informed, high quality goods.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with a member of our team.

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Essential Photo never fail to impress with product quality, service and delivery. I would highly recommend and will certainly be purchasing from them again.
Keep up the superb work
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in contact.

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
It was hard to get to them but it was after the photography show so they were busy. They kept the discounts and delivered promptly. So far no problems with the flash heads.
4.00
Good

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Brilliant shop’ used them online and at the Photography show, first class service every time
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us and that you are happy with the service we provide. If you require any additional assistance please do not hesitate to get in touch with a member of our team who will be more than happy to help.

Date of publication
28/03/2018
Date of order
20/03/2018
28/03/2018
great service and delivery every time i have dealt with essential photo, it's the first place i look when i need new lighting equipment.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. We appreciate all feedback as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance please do not hesitate to get in contact with a member of our team who will be happy to help.

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Order regularly from essential photo. Always excellent service
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your feedback. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you always enjoy your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in contact with a member of our team.

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Excellent price and first class delivery, will use again
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in touch with a member of our team.

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Good
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance please do not hesitate to get in touch.

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Highly recommended for your photographic equipment requirements.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in contact with us.

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Simple ordering and super quick delivery.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you require any additional assistance then please do not hesitate to get in contact with a member of our team who will be happy to help.

Date of publication
27/03/2018
Date of order
19/03/2018
27/03/2018
Ordered a speedlight not expecting to receive it quickly as I ordered on a Friday on the weekend of the photography show.
I was phoned on the Tuesday to confirm order and it arrived the next day.
Very good customer service and delivery.
5.00
Excellent

essentialphoto.co.uk replies: 11/04/2018
Thank you for your review. We appreciate all feedback as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
27/03/2018
Date of order
20/03/2018
27/03/2018
Love the quality. Absolutely would order another one. Thank you
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your feedback. All feedback is valued by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with us.

Date of publication
27/03/2018
Date of order
20/03/2018
27/03/2018
Excellent service from the store, but disappointed in DPD sending text and email confirming delivery and not delivering until the following day meaning I was unable to use the equipment at the event they were purchased for.
4.00
Good

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are sorry that you experienced an issue with the delivery of your item however we are happy that this is now resolved and that you are still happy with the service we provided. If you are in need of any additional assistance then please contact us.

Date of publication
27/03/2018
Date of order
20/03/2018
27/03/2018
No comments other than perfect service.
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please get in contact with us.

Date of publication
26/03/2018
Date of order
19/03/2018
26/03/2018
fantastic guys
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you have any further questions please get in contact with us.

Date of publication
26/03/2018
Date of order
16/03/2018
26/03/2018
Easy to order, and fast delivery.
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your feedback. All feedback is valued by our team because it allows us to find ways to constantly improve our service. We are lad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any further assistance please do not hesitate to get in touch with a member of our team.

Date of publication
26/03/2018
Date of order
18/03/2018
26/03/2018
Great company to buy from
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
24/03/2018
Date of order
14/03/2018
24/03/2018
As a new customer I was delighted with service I received and will recommend them to others
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
22/03/2018
Date of order
15/03/2018
22/03/2018
I definitely will do business with your company again as you were very professional with dealing with me at every part of the transaction. I got my order on time and at best value.
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please get in touch with a member of our team.

Date of publication
22/03/2018
Date of order
15/03/2018
22/03/2018
Excellent service
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with a member of our team.

Date of publication
22/03/2018
Date of order
14/03/2018
22/03/2018
Very quick delivery, Pixapro AD600pro seems to be great, only tried it out Will be using the shop in the future. Would recommend to anybody.
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in touch with a member of our team.

Date of publication
22/03/2018
Date of order
14/03/2018
22/03/2018
Super quality equipments, amazing price, extra fast delivery, and very fast response. what else ? I m a video filmmaker and i just strongly recommend fir any lights ors accessories
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in touch.

Date of publication
21/03/2018
Date of order
14/03/2018
21/03/2018
Great product at a great price. Delivery was next working day. Really pleased.
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you are in need of any further help, please do not hesitate to get in contact with us.

Date of publication
21/03/2018
Date of order
14/03/2018
21/03/2018
Brilliant service They upgraded my order to next day delivery for free and a small part of my order was damaged on arrival and they have been brilliant in sorting out a replacement for me. Will highly recommend and use them again.
5.00
Excellent

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you are happy with our products and the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with a member of our team.

Date of publication
21/03/2018
Date of order
13/03/2018
21/03/2018
The over £2000 of equipment was left on my doorstep even though I was in and waiting for the delivery.
The consignment was missing one piece of gear and another was the wrong bit of kit altogether. When I spoke to the customer services they sorted it quick enough and I received the right kit and the missing piece the next day but only after persuasion. Overall very good service
3.67
Good

essentialphoto.co.uk replies: 10/04/2018
Thank you for your review. All feedback is very appreciated by our team because it allows us to find ways to constantly improve our service. We are sorry that you experienced an issue with the delivery of your items however, we are glad that this has now been resolved. We are happy that you still enjoyed the service we provided. If you are in need of any additional help then please get in contact

Date of publication
21/03/2018
Date of order
26/02/2018
21/03/2018
Good deal. ..
4.00
Good

essentialphoto.co.uk replies: 05/04/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance please do not hesitate to get in contact with us.

Date of publication
20/03/2018
Date of order
13/03/2018
20/03/2018
My first stop when looking for lighting equipment. Their products are well-made and reasonably priced - and they even have a student discount Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with a member of our team who will be happy to help.

Date of publication
20/03/2018
Date of order
13/03/2018
20/03/2018
I cannot fault these guys. Knowledgeable helpful and great customer service
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are pleased that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
19/03/2018
Date of order
05/03/2018
19/03/2018
Great store with helpful online assistance. Bought number of items v ia these guys and the best part is that some stuff is cheaper than on Amazon - well done.
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you are in need of any additional assistance then please get in contact with a member of our team who will be happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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