Reviews for essentialphoto.co.uk



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 432 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 611 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
great customer service. fast delivery. i would wish for a better user manual
5.00
Excellent

essentialphoto.co.uk replies: 30/05/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Excellent products very fair prices and excellent service and delivery really appreciated
5.00
Excellent

essentialphoto.co.uk replies: 30/05/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

I'm professional in France and delivery is fast and OK.
5.00
Excellent

essentialphoto.co.uk replies: 30/05/2017
Thank you for review, feedback is really important to us to help us improve our services if you have questions in the mean time please contact us.

Purchased a CITI600 from Essential Photo. Battery failed after a few weeks and they looked after me perfectly. Fast turnaround of unit and new battery supplied. Have since purchased two backdrops and support stands. Again, excellent products.
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
Thank you for your feedback. We aim to provide the best customer service on the phone and on live chat we thank you for your feedback if you have any questions contact us we will be happy to help.

Bought from essential several times. Always very prompt. Great service
5.00
Excellent

essentialphoto.co.uk replies: 25/05/2017
Thank you for your feedback we aim to provide the best customer service to our customers.We greatly appreciate your review as it helps us improve our services.

Excellent advice, top quality products, delivery on time... what else could you expect ?
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
We are glad to hear that your happy with your experience shopping at Pixapro. We very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have questions, pleases contact out team and we will be happy to help.

Really quick to answer my emails. Quick to deliver.
5.00
Excellent

essentialphoto.co.uk replies: 25/05/2017
Thank you for your feedback we aim to provide the best customer service on the phone and on live chat . We very much appreciate your feedback and hope you will chose to shop with us again in the future. please contact us if you any questions and we will be happy to help.

Great, quick and efficient service, thank you
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
Thank you for your feedback. We greatly appreciate your review If you have any questions contact customer service and a member of our team will be happy to help.

great service and prompt delivery. Definitely recommend and use again
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
Thank you for your feedback. We are glad you are happy with our service that we provide and hope you shop with again in the future.

Excellent service and speedy delivery. Will use again.
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
We aim to provide our customers with the best possible customer service both over the telephone and on live chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any questions we are always happy to help.

Trigger wasn't compatible with my current receiver. Although I chatted with the online chat help and they recommended the trigger for my current set up which i told them what i had, i then made the purchased. It wasn't brought to my attention that the trigger is only compatible with the new receivers. I therefore had to make another purchase and paid again for another delivery.
4.00
Good

essentialphoto.co.uk replies: 30/05/2017
Thank you for your feedback, we would like to know more about the problem you occurred when shopping with Pixapro. Feedback is important to us as we require this to constantly improve our company- we would like to hear from you in order to allocate the issue to improve you experience. We do apologise for any inconvenience caused and hope this experience does not discourage you.

Delivery was super, got the goods really fast. Products are OK. Beauty dish has interesting materials but found some silver lines on white interior. Dont remeber if it was there from delivery. Customer service is really nice and always try to help as they can
4.00
Good

essentialphoto.co.uk replies: 30/05/2017
Thank you for your feedback, if you have any issues with your order please do not hesitate to contact our customer service team and we will try our best to resolve the issue. We really appreciate your feedback as it is important to us to help constantly improve our company- We do apologise for any inconvenience caused and hope this experience does not discourage you from shopping with us.

I have been looking to purchase from Essential Photo for some time as I had heard good things about their equipment. I ordered an Hybrid 360 TTL which was delivered without issue. I would recommend using them to others and certainly would use them again in the future.
5.00
Excellent

essentialphoto.co.uk replies: 17/05/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

Couldn't have asked for better customer service, answered every question I had and very quick delivery. Overall I am in love with the lighting kit. The set up is simple, very powerful and effective lights, spare parts and manuals for everything, even duplicate products. Only reason for not giving 5 star all round is the quality of the diffuser on the softbox, the velcro attachment leaves some gaps
4.67
Excellent

essentialphoto.co.uk replies: 30/05/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. If you have any questions please do not hesitate to get in contact with us we are always happy to help.

Great
5.00
Excellent

essentialphoto.co.uk replies: 17/05/2017
Thank you for your review,feedback is very important to us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us .

Great all around
5.00
Excellent

essentialphoto.co.uk replies: 17/05/2017
We are glad you are happy with your experience shopping with pixapro- we very appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers.If you have any questions , please contact our team and we will be happy to help.

Ordered a few times from this company, the products are good quality and great value.
4.67
Excellent

essentialphoto.co.uk replies: 18/05/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Speedy accurate service and good arrived well packaged and undamaged...can't ask much more
5.00
Excellent

essentialphoto.co.uk replies: 19/05/2017
Thank you for your review,We greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

I purchased a PIXAPRO LED100D MKII from photo essential with a discount code that save me £25 so I was able to also buy the wireless controller.

Shopping was easy, delivery was quick, I was updated at each stage of the product journey from dispatch to when it will arrive and if I will be home to collect the item. I really recommend this shop to photographers and film maker including students.
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
Thank you for your feedback we are pleased you are happy with our service and the products we have supplied. We very much appreciate your review as this allows us to improve our service, constantly helping us to provide a better shopping experience for our customers.If you have any questions please contact our team.

Item was as stated and arrived promptly. No need to contact shop.
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
Thank you for your review, We greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, Please contact us and a member off staff will always happy to help.

Easy site to use, super fast shipping. Perfect
5.00
Excellent

essentialphoto.co.uk replies: 23/05/2017
Thank you for your feedback we are pleased your are happy with our service and the product we have supplied- We much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Perfect costumer service. Very fast. I recommend.
5.00
Excellent

essentialphoto.co.uk replies: 23/05/2017
Thank you for your review. We aim to provide the best customer service bot over the phone and on live chat. We are glad you are happy with our service and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

Quick delivery, and Magmod items as ordered.
5.00
Excellent

essentialphoto.co.uk replies: 19/05/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions , please contact us and a member of team will be always happy to help.

Customer service were curteous and the ordering process easy. Flash arrived quickly well packaged.

Would definitely buy from them again.
5.00
Excellent

essentialphoto.co.uk replies: 19/05/2017
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Great experience Fast ship international.
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you any questions please do get in contact.

Just great
5.00
Excellent

essentialphoto.co.uk replies: 19/05/2017
Thank you for your feedback we are glad you are happy with our service and you are happy with your purchase. If you have any enquirers or questions pleases do not hesitate to get in touch with one of our team who will be happy to help you .

Always excellent service
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
Thank you for your feedback. We are glad to hear you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps us to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

The customer service is excellent.
5.00
Excellent

essentialphoto.co.uk replies: 26/05/2017
Thank you for your review.We aim to provide the best customer service both over the phone and on live chat. We are glad you're happy with our service and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

Great to know there is a UK shop where I am guaranteed to get good advice, great customer service and really great quality equipment.
5.00
Excellent

essentialphoto.co.uk replies: 19/05/2017
We aim to provide our customers with the best possible customer service both over the phone and live chat. we very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any questions and we will be happy to help.

Good value products and fast shipping. Recommend seller
5.00
Excellent

essentialphoto.co.uk replies: 19/05/2017
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad you are happy with your purchase, if you any questions pleases do not hesitate to get in contact with us.

Great company with great gear and great service. Thank you :-)
5.00
Excellent

essentialphoto.co.uk replies: 19/05/2017
Thank you for you review. We aim to provide the best customer service both over the phone and on live chat. We are glad you are happy with our service and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

Good store
4.67
Excellent

essentialphoto.co.uk replies: 19/05/2017
We are glad that you are happy with your experience shopping with us,We greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have and questions please do get in touch with us.

Great product, fast shipping to france.
5.00
Excellent

essentialphoto.co.uk replies: 17/05/2017
we are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback.we aim to provide a great costumer service before and after your purchase so if you have any questions please get in touch.

Good response to my telephone enquiries, quick delivery and goods well packed so no chance of damage and everything worked just as I required. Very good service
5.00
Excellent

essentialphoto.co.uk replies: 05/05/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Excellent
5.00
Excellent

essentialphoto.co.uk replies: 05/05/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not to get in contact

I have never had a problem dealing with this company. I have twice had faulty equipment replaced immediately.
5.00
Excellent

essentialphoto.co.uk replies: 05/05/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Very quick service, kept up to date
5.00
Excellent

essentialphoto.co.uk replies: 03/05/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

quality goods at the right price from a top seller, pleasure doing business with them and will buy from then again.
5.00
Excellent

essentialphoto.co.uk replies: 03/05/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

A quick, easy and pleasant transaction. Thank you
5.00
Excellent

essentialphoto.co.uk replies: 03/05/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

The light is awesome, I wish they'll market the LED100D so it is more widely known. It's a competitive price for the lux, although I'm concerned they haven't done this due to financial concern. I suggest outlaying the money, because a lot of my friends will be willing to pay but are unsure because no one has heard of them.
4.67
Excellent

essentialphoto.co.uk replies: 03/05/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not to get in contact.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

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2.5 - 1.5Poor
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