Reviews for essentialphoto.co.uk



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 558 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 1,011 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
01/02/2018
Date of order
25/01/2018
01/02/2018
Great service from returns being painless and easy as is correcting any order mistakes. Amazing customer service.
5.00
Excellent

essentialphoto.co.uk replies: 15/02/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We aim to always provide an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be happy to help.

Date of publication
01/02/2018
Date of order
24/01/2018
01/02/2018
Excellent speed of delivery and amazing products. Bought the CITI600 and trigger. Really good customer service when asking for advice and guidance on the purchase and setting up.
5.00
Excellent

essentialphoto.co.uk replies: 15/02/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be happy to help you.

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
Very happy with the goods and service. I have used them before and will use them again.
5.00
Excellent

essentialphoto.co.uk replies: 15/02/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to help.

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
Fast efficient service.
5.00
Excellent

essentialphoto.co.uk replies: 15/02/2018
Thank you for your review. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be happy to help.

Date of publication
31/01/2018
Date of order
18/01/2018
31/01/2018
Delivery arrived quickly, recommended
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
thank you for your review. Feedback is very important to us because it allows us to constantly improve our service. We are glad that you are happy with our service and the product we supplied. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
I am very happy with the item I have ordered. And it was delivered quite quickly. Thank you very muck.
Nicola
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. Feedback is very important to us as it allows us to constantly improve our service. we are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you .

Date of publication
30/01/2018
Date of order
23/01/2018
30/01/2018
amazing company to collaborate with
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to constantly improve our service. We are pleased that you enjoyed your experience with us. If you have any further questions please don't hesitate to get in contact and a member of our team will be more than happy to assist you.

Date of publication
29/01/2018
Date of order
22/01/2018
29/01/2018
Used it a few times now, good site layout and very good delivery times and rates. Products well protected.
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. Feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the products we supply. we believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with a member of our team.

Date of publication
29/01/2018
Date of order
22/01/2018
29/01/2018
Great company to deal with always helpful giving good advice and show a good knowledge of their products
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in a great customer service both before and after your purchase so if you require any further help then please get in contact.

Date of publication
28/01/2018
Date of order
21/01/2018
28/01/2018
Will use again, great kit great prices great delivery
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. All feedback is very important to us because it allows us to constantly improve our service. We are glad that you are happy with our service and the product we supplied. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
28/01/2018
Date of order
20/01/2018
28/01/2018
Super fast delivery, great prices
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your feedback. All feedback is very important to us because it allows us to improve our service constantly. We are glad that you are happy with our service. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
27/01/2018
Date of order
20/01/2018
27/01/2018
Instant dispatch, everything in perfect condition, easy and hassle-free purchase.
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. Your feedback is very important to us because it allows us to constantly improve our service. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be more than happy to help.

Date of publication
27/01/2018
Date of order
19/01/2018
27/01/2018
Great equipment and communication with a fast delivery turnaround. Will definitely be using them again.
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be happy to help.

Date of publication
26/01/2018
Date of order
19/01/2018
26/01/2018
Great products back by fantastic fast service, absolutely recommend
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. All feedback is greatly appreciated by members of our team as it allows us to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance please do not hesitate to get in contact.

Date of publication
26/01/2018
Date of order
19/01/2018
26/01/2018
Product came and was wrapped very well
4.00
Good

essentialphoto.co.uk replies: 14/02/2018
hank you for your review. All feedback is very important to us because it allows us to constantly improve our service. We are glad that you are happy with the product we supplied. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
25/01/2018
Date of order
18/01/2018
25/01/2018
As described perfect customer service too
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. All feedback is very important to us because it allows us to constantly improve our service. We are glad that you are happy with our service and the product we supplied. If you have any additional questions then please get in contact and a member of our team will be happy to assist you.

Date of publication
25/01/2018
Date of order
18/01/2018
25/01/2018
Great communication and quick delivery
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to constantly improve our service We are glad that you enjoyed your experience shopping with us. If you have any additional questions then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
25/01/2018
Date of order
18/01/2018
25/01/2018
Recommended to me by a photographer friend, everything arrived quickly, was easy to set up (though I had forgotten how much I hate building softboxes - easy-open ones next time). Haven't had a chance to use them yet but they look great and feel sturdy and I LOVE that they adapt to different systems
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with your experience shopping with us. If you are in need of any additional assistance then please get in contact and a member of our team will be happy to assist you.

Date of publication
25/01/2018
Date of order
18/01/2018
25/01/2018
Good product at affordable prices. I will defiantly deal with them again
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2018
Thank you for your feedback. All feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please get in contact.

Date of publication
24/01/2018
Date of order
17/01/2018
24/01/2018
Painless
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2018
Thank you for your feedback. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We believe in a great customer service both before and after your purchase so if you are in need of any additional assistance then please get in touch and a member of our team will be more than happy to assist you.

Date of publication
24/01/2018
Date of order
16/01/2018
24/01/2018
excellent kit & speedy processing & delivery - certainly becoming my #1 site for lighting.
4.67
Excellent

essentialphoto.co.uk replies: 07/02/2018
Thank you for your feedback, it is very much appreciated by our team because it allows us to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you need any additional assistance then please get in touch.

Date of publication
24/01/2018
Date of order
17/01/2018
24/01/2018
Easy ordering process, fast delivery and an excellent product.
5.00
Excellent

essentialphoto.co.uk replies: 07/02/2018
Thank you for your review, it is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you are in need of any additional assistance then please get in contact and a member of our team will be happy to assist you.

Date of publication
23/01/2018
Date of order
16/01/2018
23/01/2018
Great service
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be more than happy to help.

Date of publication
23/01/2018
Date of order
15/01/2018
23/01/2018
Excellent service and timely delivery.
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your review, all feedback is greatly appreciated by our team because it allows us to improve our service constantly. We are glad that you are happy with your experience shopping with us. If you have any further questions please do not hesitate to get in contact and a member of our team will be more than happy to assist you.

Date of publication
23/01/2018
Date of order
16/01/2018
23/01/2018
Good product, excellent customer service and delivered on time.
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your feedback,it is very much appreciated by our team because it allows us to constantly improve our service. We are glad that you are happy with our service and the product we supplied. If you have any further questions then please get in contact and a member of our team will be happy to help.

Date of publication
23/01/2018
Date of order
16/01/2018
23/01/2018
Professional service.
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with us.

Date of publication
21/01/2018
Date of order
03/01/2018
21/01/2018
Highly recommended It should be perfect 5 if not due to their limited firmware support for Mac users.
4.67
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your review, all feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with your experience shopping with us. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
21/01/2018
Date of order
14/01/2018
21/01/2018
As always, excellent service from these guys, super fast delivery and top notch products. Thank you.
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2018
thank you for your feedback, all feedback is very much appreciated by our team because it allows us to constantly improve our service. we are glad that you are happy with the service we provided and the products we supplied. We believe in a great customer service both before and after your purchase so if you require any additional assistance then please get in contact.

Date of publication
21/01/2018
Date of order
13/01/2018
21/01/2018
Excellent products excellent service
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your feedback. All feedback is very much appreciated by our team because it allows us to constantly find ways to improve our service. We are glad that you are happy with our service and the product we supplied. If you are in need of any further assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
20/01/2018
Date of order
12/01/2018
20/01/2018
Great shop
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to constantly improve our service. We are glad that you are happy with your experience shopping with us. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
First class as usual. Thanks
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your review. Feedback is very much appreciated by our team because it allows us to constantly improve our service. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your service so if you require any additional assistance then please get in contact and a member of our team will be happy to help.

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
Excellent company to deal with. I have experienced issues with delivery and UPS, all entirely UPS’ fault and nothing to do with Essential Photo but they have helped sort the issues out. Will be my first stop for photographic equipment from now on.
4.67
Excellent

essentialphoto.co.uk replies: 05/02/2018
Thank you for your review, feedback is very important to us because it allows us to constantly improve our service. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your service so if you require any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
The items arrived packaged very poorly and damaged. One item was also sent wrong and one changed form the advertised item. I contacted the company and they arranged to send out replacements the next day. Very poor warehousing and good customer service.
2.67
Fair

essentialphoto.co.uk replies: 02/02/2018
Thank you for your feedback, we are glad you are pleased with out customer service however we would like to know more about the problem you occurred. Feedback is important to us as it allows us to provide a better shopping experience. If you do require any additional assistance please give us a call. We hope this experience does not discourage you from shopping with us in the future

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
All round excellent service
5.00
Excellent

essentialphoto.co.uk replies: 02/02/2018
Thank you for your feedback. All feedback is greatly appreciated by our team because it allows us to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent service both before and after your purchase so if you need any additional assistance then please get in touch and a member of our team will be more than happy to assist you.

Date of publication
19/01/2018
Date of order
10/01/2018
19/01/2018
Second item bought from Essentialphoto, and will be buying more.
5.00
Excellent

essentialphoto.co.uk replies: 02/02/2018
Thank you for your review, it is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
18/01/2018
Date of order
10/01/2018
18/01/2018
Swift delivery, good quality items.
5.00
Excellent

essentialphoto.co.uk replies: 31/01/2018
Thank you for your review. Feedback is very important to us because it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product which we supplied. We believe in an excellent customer service both before and after your purchase so if you need any additional assistance then please get in contact with us.

Date of publication
17/01/2018
Date of order
04/01/2018
17/01/2018
Although an item was missing form the original delivery customer service dealt with the problem in very frendly and fast manner and the missing part soon arrived. I have since tested the items delivered (LED panels, batteries and chargers) and found them to be fully as specified.
4.33
Good

essentialphoto.co.uk replies: 31/01/2018
Thank you for your review. All feedback is very important to us because it allows us to improve our service constantly. We are glad that your issue was dealt with and that you are now happy with the product we supplied. we believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact with us.

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Wonderful service and delivery
5.00
Excellent

essentialphoto.co.uk replies: 31/01/2018
Thank you for your review, feedback is very important to us because it allows us to constantly improve our service. We are glad that you are happy with the service we provided. If you require any additional assistance then please do not hesitate to get in contact with us and a member of our team will be more than happy to help.

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Really quick thabks
5.00
Excellent

essentialphoto.co.uk replies: 31/01/2018
Thank you for your feedback. We greatly appreciate all feedback as it allows us to constantly improve our service. We are glad that you are happy with the service we provided. If you need any further assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Really great service and quick at sending out the items, the only minor criticism was if I had of bought it via E-Bay I would have got free shipping.
4.33
Good

essentialphoto.co.uk replies: 31/01/2018
Thank you for your feedback. All feedback is greatly appreciated by members of our team because it allows us to constantly improve our service. We are glad that you are happy with the service we provided. If you have any further questions then please get in contact and a member of our team will be more than happy to assist you.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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