Reviews for essentialphoto.co.uk



Excellent

4.91/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 395 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 527 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent product, speedy delivery. Only concern is with the last two orders is they have been left at the front door in full view of the street.
4.00
Good

essentialphoto.co.uk replies: 31/03/2017
We are glad that you are happy with your product however we would like to apologise about the issue of delivery and we will ensure that this will not be the case with your next order. We very much appreciate your feedback as we will take this on board to improve our service for our customers in the future. If you do have any queries, please do give us a call and one of the team will help.

Fast delivery, good products, customer service can be improved.
3.33
Fair

essentialphoto.co.uk replies: 31/03/2017
We are glad that you are pleased with your products. However, we are that you are not satisfied with our customer service. We would like to hear from you to allow us to allocate the issue so that we can then improve this as feedback is very important to us as it allows us to provide a better shopping experience. If you do require any additional assistance, please give us a call.

Goods of quality and delivery at speed what more could I want.
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Order was too late for the job it was required for. No comms to let me know this would be the case even though I paid for next day del. Order is now returned, still sealed, but still haven't been refunded. Will stick to my usual supplier next time.
1.00
Very Poor

essentialphoto.co.uk replies: 31/03/2017
We appreciate your feedback. We are sorry to hear that you have not enjoyed your experience shopping with us. We aim to dispatch all orders the same day for next working day, however there was a delay due to the Photography Show; we attempted to make customers aware of this. We do apologise for any inconvenience caused and hope this experience does not discourage you from shopping with us.

Recently purchased a large 150cm easy open softbox along with two strip boxes. Quick delivery, excellent quality..........Will definitely be purchasing more products soon..
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Love it
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Great products delivered in good time. Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
We aim to provide our customers with the best possible customer service both over the telephone and Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any question and we will be happy to help.

great value, great service, will shop with them again
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Good and fast customer service, very fast delivery, and - still testing - satisfied with the product.
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
Thank you for your review. We aim to provide the best customer service both over the phone and on Live Chat. We are glad you are happy with our service and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

Very good item, standard delivery (£4 and when ordered before noon) came the next day fully tracked via DPD.
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

No problems and delivered on time. I would recommend
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions please do not hesitate to get in contact with us.

Brilliant Just what I needed for my product phography. A great product and Fast efficient service too Thank you
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Delie extremely good, and efficient top marks to this lady
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not to get in contact.

Easy to deal with, speedy service and good backup after the sale.
5.00
Excellent

essentialphoto.co.uk replies: 31/03/2017
We aim to provide our customers with the best possible customer service both over the telephone and Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any question and we will be happy to help.

Excellent all round service, Product & Customer Service.
4.67
Excellent

essentialphoto.co.uk replies: 31/03/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Excellent service prompt delivery.
5.00
Excellent

essentialphoto.co.uk replies: 14/03/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Delivery on time, well packaged. As ordered; no problem
5.00
Excellent

essentialphoto.co.uk replies: 14/03/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Do what they say and supply what they promise, all good quality goods.
5.00
Excellent

essentialphoto.co.uk replies: 14/03/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

Items all very good. Delivered inside delivery estimation. Great quality. Thank you.
5.00
Excellent

essentialphoto.co.uk replies: 14/03/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

My second order within a month, one of many to follow in the future
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us to provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Super service quick delivery and great aftercare
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

I've ordered 3 items over the last month and all have turned up promptly and as expected. Super quick delivery, great communications, what more can you ask for?
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Excellent first class service fasrt delivery
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Both the service and quality of products was incredible. While I will say that their lighting equipment isn't exactly cheap, if you want real professional gear, this is more than worth the price.
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Very friendly and helpful. Great products at great prices delivered quickly.
5.00
Excellent

essentialphoto.co.uk replies: 06/03/2017
We aim to provide our customers with the best possible customer service both over the telephone and Live Chat. We very much appreciate your feedback and hope you will choose to shop with us again in the future. Please contact us if you have any question and we will be happy to help.

naa
5.00
Excellent

Top quality backdrop stand.
I nearly bought one from eBay or Amazon but really glad I paid the extra.
As the saying goes you only get what you pay for.
Buy cheap and you will get a cheap produced.
5.00
Excellent

essentialphoto.co.uk replies: 28/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best shopping experience possible. If you require any additional assistance , please do not hesitate to get in contact with a member of our team

Essential photo is great Customer service even found the tubes that they don't sell anymore for my PowerCore 400.
Thank you
5.00
Excellent

essentialphoto.co.uk replies: 28/02/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Definitely will use PixaPro excellent service again. A1+++
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your review, feedback is very important to us as helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Easy to deal with. Professional and friendly.
Nothing is too much trouble.
Always my first port of call now.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not hesitate to get in contact.

Excellent top rate service I can't believe I found a supplier just 'down the road' that are so customer friendly. You really are the most important person.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Quality products with excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions or assistance please contact our team.

Very fast delivery of the c-stands. Good communication. Excellent product for the price.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best shopping experience possible. If you require any additional assistance , please do not hesitate to get in contact with a member of our team

Delivery was completed promptly as promised. I'm only an enthusiast but the products themselves appear to be great quality. I'm definitely buying from you again. Thank you
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We are glad you are happy with your experience shopping at Pixapro- we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any question, please contact our team and we will be happy to help.

Excellent customer service. Quick delivery of goods and the help desk's response time and quality of interaction is impeccable. I will definitely shop with them again
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We aim to provide the highest standard of customer service possible to ensure that our customers have the best experience possible when shopping with us- we very much appreciate your review. If you do have any question please contact us and we will be happy to help.

This stand with the back cloth is excellent quality and very sturdy. Although the dimensions are given, it was much bigger than I imagined. I really can't think of a situation where this would not be big enough. It recomends two people assemble this but I managed on my own.
This is not the first item I have purchased from essentialphoto and it certainly won't be the last.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your feedback we are pleased you are happy with our service and the product we have supplied - we much appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

perfect deal. Thanks, i appreciate it.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We are glad that you are satisfied with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so If you have any questions please do not hesistate to get in contact with us and a member of our team will be on hand to help.

I've had a first class experience with this shop. I did have an issue with one of my speedlights not firing properly and I posted up a comment on a Pixapro facebook page detailing my issue. Within a few hours, some lady who must work for Essentialphoto.co.uk had messaged me and then the next day an incident was raised for me with the shop's service desk. I got my issue sorted in the end Brill
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
We are glad to hear that you are happy with the service we have provided for you and hope you will be shopping with us again in the future. Thank you for your review; if you do have any questions please do not hesitate to contact us and our team will be happy to help.

Very efficient and helpful. I was impressed when they called back after I reported a problem with Google Chrome on their website.
Delivery to South London was quick, and the products professionally packaged against possible damage.
Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 23/02/2017
Thank you for your review, we very much appreciate it as we aim to provide the best customer service possible for our customers. We hope you will be shopping with us again in the future. If you have any questions, please do not hesitate to contact us either on LiveChat or by giving us a call and one of our team will be happy to assist you.

Fantastic, happy with my purchase. Took forever to erect the softbox, and the instructions and diagrams were a bit vague and unclear
4.67
Excellent

essentialphoto.co.uk replies: 23/02/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
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