Reviews for essentialphoto.co.uk



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 461 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 773 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Friendly helpful staff with a great service
5.00
Excellent

essentialphoto.co.uk replies: 05/10/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve constantly. We aim to provide a great customer service both before and after your purchase so, if you require any further assistance, please get in contact and a member of our team will be happy to help you.

This has been an excellent shopping experience and the goods are very good quality. Thank you.
5.00
Excellent

essentialphoto.co.uk replies: 05/10/2017
Thank you for your review. We are happy that you enjoyed your experience shopping with us and we are glad you are happy with the products we supplied. If you require any further assistance please get in contact and a member of our team will be happy to help you.

Always a pleasure to do business with. First class products at a good price. First class customer service.
5.00
Excellent

essentialphoto.co.uk replies: 05/10/2017
Thank you for your review. We are happy that you enjoyed your experience shopping with us. Your feedback is very important to us because it allows us to improve constantly. We aim to provide a great customer service both before and after your purchase so, if you require any further assistance, please get in contact and a member of our team will be happy to help you.

Excellent
5.00
Excellent

essentialphoto.co.uk replies: 05/10/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve constantly. If you require any further assistance, please get in contact and a member of our team will be happy to help you.

Excellent service, prices and product quality I will definitely use your services again. Jc
5.00
Excellent

essentialphoto.co.uk replies: 29/09/2017
Thank you for your review. Feedback is very much appreciated by our team because it allows us to constantly improve our service. We are happy that you enjoyed your experience shopping with us and if you have any further questions, please do not hesitate to contact us again and a member of our team will be happy to assist you.

Very pleased with the online chat. The customer support is excellent.
5.00
Excellent

essentialphoto.co.uk replies: 29/09/2017
Thank you for your review, it is very much appreciated because it allows us to constantly improve our service. We aim to [provide a great customer service both over the phone and on live chat so if you have any further questions, please don't hesitate to contact us again.

PerfecT
5.00
Excellent

essentialphoto.co.uk replies: 29/09/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve our service constantly. If you have any further queries please don't hesitate to get in contact and a member of our team will be happy to assist you.

Impeccable service, Thank you
5.00
Excellent

essentialphoto.co.uk replies: 29/09/2017
Thank you for your feedback. We are glad that you are happy with the service we provided. We aim to provide a great customer service both before and after your purchase so if you are in need of further assistance please get in contact and a member of our team will be happy to help.

As always, reasonably priced, fast delivery in mint condition. Thank you.
5.00
Excellent

essentialphoto.co.uk replies: 27/09/2017
We are glad that you are happy with our service and the products we supplied. We greatly appreciate your feedback because it allows us to improve constantly. If you are in need of any further assistance please get in contact and a member of our team will be happy to assist you.

Items as described, very quick delivery.
4.67
Excellent

essentialphoto.co.uk replies: 27/09/2017
Thank you for your review, we are glad that you are happy with the products we supplied. We greatly appreciate your feedback because it allows us to improve our service constantly. If you require further assistance please feel free to contact us and a member of our team will be happy to assist you.

Great service, helpful staff, and if there was free postage to Scotland it would be even better.
4.00
Good

essentialphoto.co.uk replies: 27/09/2017
Thank you for your feedback. Your feedback is very important to us because it allows us to improve constantly. We aim to provide a great service both before and after your purchase so if you are in need of further assistance please contact us and a member of our team will be happy to help

Great and fast service
5.00
Excellent

essentialphoto.co.uk replies: 27/09/2017
Thank you for your review. We are happy that you have enjoyed your experience shopping with us. Your feedback is very important to us as it allows us to improve our service constantly. If you have any further questions feel free to contact us and we will be happy to help.

Efficient and easy to use
5.00
Excellent

essentialphoto.co.uk replies: 27/09/2017
Thank you for your review, we are glad that you are happy with the product we supplied. Your feedback is very important to us because it allows us to improve constantly. If you have any further questions, feel free to contact us and a member of our team will be happy to assist you.

As always, essential photo deliver a 1st class service. Brilliant company to deal with. Nice one.
5.00
Excellent

essentialphoto.co.uk replies: 29/09/2017
We are glad that you enjoyed your experience shopping with us. We greatly appreciate your review because it helps us to improve constantly. If you are in need of any further help, please contact us and a member of our team will be happy to assist you.

Good quality, good price and great service. The local shops cannot match you at all.
5.00
Excellent

essentialphoto.co.uk replies: 27/09/2017
Thank you for your review. We are glad that you have enjoyed your experience shopping with us. Your feedback is very important to us as it allows us to constantly improve our service. If you are in need of any further assistance please contact us and a member of our team will be happy to assist you.

you would be daft to go anywhere else
5.00
Excellent

essentialphoto.co.uk replies: 27/09/2017
We are glad that you enjoyed your experience shopping with us. We greatly appreciate your feedback because it allows us to constantly improve our service. We believe in a great customer service both before and after your purchase so if you are in need of further assistance please do not hesitate to contact us and a member of our team will be happy to help you.

Great place for photographic equipment
5.00
Excellent

essentialphoto.co.uk replies: 27/09/2017
Thank you for your review, we are glad that you are happy with the products we supplied. We greatly appreciate your feedback as it allows us to improve our service constantly. If you need further assistance please don't hesitate to contact us and a member of our team will be happy to help.

Great online experience with help from an online assistant which greatly facilitated my purchase.
Next day delivery and a top quality item at a price that could not be beaten anywhere else on the internet.

As a professional photographer I will definitely shop here again.
5.00
Excellent

Speedy service and good quality products at affordable prices.
5.00
Excellent

essentialphoto.co.uk replies: 21/09/2017
Thank you for your feedback. We are glad that you have enjoyed your experience shopping with us. We aim to provide a great service before and after your purchase so if you are in need of any additional assistance, please get in contact and a member of our team will be more than happy to assist you.

Great services, Arrived promptly and all works well
5.00
Excellent

essentialphoto.co.uk replies: 21/09/2017
Thank you for your review. We are glad that you are happy with the service we provided and the product we supplied. Your feedback is very important to us because it allows us to improve our service constantly. If you require any further assistance, please do not hesitate to get in contact with a member of our team who will be happy to assist you.

As ever, excellent service - easy order process and swift delivery
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
Thank you for your review, feedback is very important to us as it helps us improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Very helpful, very quick to respond to questions
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
We aim to provide customers with the best possible customer service both over the phone and on live chat. We very much appreciate your feedback and hope that you will choose to shop with us again in the future.

Always great range of useful products at very reasonable prices
The service is excellent with rapid delivery - Overall - Excellent
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
thank you for your feedback. We are glad that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it allows us to improve our service to ensure our customers receive the best experience possible. If you have an additional questions, please get in contact and a member of our team will be happy to assist you.

great kit
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
We are glad that you enjoyed your experience shopping with us. We greatly appreciate your feedback as it allows us to improve our service constantly. We aim to provide a great customer service both before and after your purchase so if you need any further assistance please do not hesitate to get in contact and a member of our team will be happy to assist you.

Delivered on time. As described. Brilliant.
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
Thank you fo your review, we are glad that you are happy with your experience shopping with us. We greatly appreciate your review as it allows us to improve our service constantly. If you are in need of any additional assistance, please do not hesitate to get in contact and a member of our team will be happy to assist you.

Great company to deal with, I've used them a few times now and will be doing so again in the future.
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2017
we are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after you purchase, so if you have any questions please get in contact and a member of our team will be haappy to help.

Brilliant.. Easy buying experience and the delivery was fantastic. Next day by dpd on both my orders Informed every step of the way. Excellent company This will be my 'go to' store. Find they are much cheaper than a lot of competitors out there and the products are.. well.. quality Highly recommended
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us provide a better shopping experience. If you have any additional questions, please contact us and a member of your team will be happy to help.

Ordered at Essential Photo already a few times, every time I got great customer service, fast delivery and especially great products
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Amazing experience with shopping. Customer service - incredible. Product quality high
5.00
Excellent

essentialphoto.co.uk replies: 15/09/2017
Thank you for your feedback, we are pleased that you are happy with our service and the product we supplied- we much appreciate your review as this allows us to improve our service constantly helping us provide a better shopping experience for our customers. If you have any questions, please contact our team.

Excellent customer service and very fast shipping.
5.00
Excellent

essentialphoto.co.uk replies: 14/09/2017
Thank you for your review, we are happy that you have had a good experience shopping with us and we truly appreciate your feedback as it helps us provide a better shopping experience. If you have any additional questions, please contact a member of our team who will be happy to help.

Fantastic service, I placed an order then decided to add another product to it. I added this via the Chat option via their website, by original order was already packed waiting for collection by the courier.Yhe team at be pixapro added the extra product to my original order and everything was delivered in less than 24 hours.
5.00
Excellent

Excellent service and quick delivery too
5.00
Excellent

essentialphoto.co.uk replies: 12/09/2017
We are glad that you are happy with your experience shopping wit us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please get in contact with a member of our team who will be happy to help.

Excellent service,cant fault delivery/goods/service
very happy
5.00
Excellent

essentialphoto.co.uk replies: 12/09/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive he best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Very good service indeed. Speedy delivery.
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2017
We are glad that you are happy wit your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please get in contact.

Excellent
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please don't hesitate to contact us.

good and prompt response when one part not working.
4.00
Good

essentialphoto.co.uk replies: 08/09/2017
Thank you for your review, we aim to provide the best customer service both over the phone and on live chat. We are glad you are happy with the service we provided and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

fantastic company go the extra mile highly recommended
5.00
Excellent

essentialphoto.co.uk replies: 08/09/2017
Thank you for your review, we are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Person taking order seemed new and inexperienced (I know we all have to start somewhere)better training maybe.
3.67
Good

essentialphoto.co.uk replies: 08/09/2017
We aim to provide our customers with the best possible customer service both over the telephone and on live chat. We very much appreciate your review as it allows us to improve and our service constantly.

Easy to use website and quick delivery.
5.00
Excellent

essentialphoto.co.uk replies: 08/09/2017
We aim to ensure that all customers are happy when shopping with us and have the best experience possible. Thank you for yor review and feedback, it is very much appreciated by our team. If you have any additional questions please do not hesitate to contact us.

It is a great web store.
I highly recommend this one
5.00
Excellent

essentialphoto.co.uk replies: 08/09/2017
We are glad to hear that you are happy with your experience shopping at Pixapro- we very much appreciate your review because feedback is extremely important to us so we can constantly improve the service that we supply for our customers. If you have any questions, please don't hesitate to contact us.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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