Reviews for essentialphoto.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 499 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 877 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Awesome, solidly built product.
5.00
Excellent

essentialphoto.co.uk replies: 06/12/2017
Thank you for your review. Your feedback is very much appreciated because it allows us to constantly improve our service. We are glad that you are happy with the product we supplied. If you require any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Good, pre, during and post sale service, know their stuff, fast delivery and easy process to boot. Have shopped with them before will again.
5.00
Excellent

essentialphoto.co.uk replies: 06/12/2017
Thank you for your review, it is very much appreciated by our team because it allows us to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in a great customer service both before and after your purchase so if you have any further questions please do not hesitate to get back in contact with us and a member of our team will be happy to help

Arrived quickly and was exactly what I needed. I did have an issue with not being given a VAT receipt but that was resolved very quickly by customer services.
5.00
Excellent

essentialphoto.co.uk replies: 06/12/2017
Thank you for your review, it is very much appreciated by our team because it allows us to constantly improve our service. We believe in a great customer service both before and after your purchase so if you have any further questions then please get back in touch and a member of our team will be more than happy to assist you.

Excellent seller Delivery very fast highly recommended top ++++
5.00
Excellent

essentialphoto.co.uk replies: 06/12/2017
Thank you for your feedback, it is very much appreciated by our team because it allows us to find ways to constantly improve our service. We believe in a great customer service both before and after your purchase so if you have any additional questions then please get nin contact and a member of our team will be more then happy to help.

Excellent services. quick delivery. Goods are perfect.
5.00
Excellent

essentialphoto.co.uk replies: 06/12/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve our service constantly. We are glad that you enjoyed your experience shopping with us and that you are happy with the service we provided. we believe in a great customer service both before and after your purchase so if you are in need of any further assistance then please get in contact.

Great service and products at good prices. Highly recomnended
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your review. We are glad that you enjoyed your experience shopping with us and are glad that you are happy with the service we provided. We believe in a great customer service both before and after your purchase so if you require any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Thank you for the very friendly, professional help with ordering my flash material,
also for the good prices.
Grts,
Guy Gillade
www.selfiebooth.be
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your review. It is very much appreciated by out team because it allows us to constantly improve our service. If you require any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

All done as said on the tin.
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your feedback, it is greatly appreciated by our team because it allows us to constantly improve our service. If you require any additional assistance then please get back in contact with us and a member of our team will be more than happy to assist you.

Really fast delivery. Good customer service. Everything as should. FIVE STARS
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your feedback, it is very important to us because it allows us to constantly improve our service. We aim to provide an excellent customer service both before and after your purchase so if you require any further assistance then please get in contact and a member of our team will be more than happy to help you.

Great communication from the company. Kept me informed about delivery which was on time. Great service.
4.67
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your review. it is very much appreciated by our team because it allows us to constantly find ways to improve our service. We aim to provide a great customer service both before and after your purchase so if you have any further questions then please get in contact and a member of our team will be more than happy to assist you.

Excellent, from ordering to delivery.
And the price was competitive.
Would recommend.
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your review, It is greatly appreciated by our team because it allows us to constantly improve our service. We are glad that you are happy with the service we provided and the products we supplied. If you have any further questions then please get back in touch and a member of our team will be more than happy to assist you.

Great, a bit dissapointed with delivery.
4.33
Good

essentialphoto.co.uk replies: 05/12/2017
Thank you for your review. We appreciate all feedback both good any bad because it allows us to constantly find ways to improve our service. If you are in need of any additional assistance then please contact us and a member of our team will be more than happy to assist you.

Very good service. Well packaged, delivered as promised.
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your review. We are glad you enjoyed your experience shopping with us. We believe in a great customer service both before and after your purchase so if you require any additional assistance then please contact us and a member of our team will be more than happy to assist you.

As per usual outstanding service, can not say any more. Excellent
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your feedback, it is greatly appreciated by our team because it allows us to constantly improve our service. If you require any additional assistance then please get in touch and we will be happy to help you.

Superb service and fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 05/12/2017
Thank you for your review, your feedback is very important to us because it allows us to constantly improve our service. We believe in a great customer service both before and after your purchase so if you require any additional assistance please feel free to get back in contact and a member of our team will be happy to assist you.

all good.
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review. We are glad that you are happy with our service and the products we supplied. Your feedback is very important to us because it allows us to constantly improve our service. If you are in need of any further assistance then please get in contact and a member of our team will be more than happy to assist you.

Used these guys quite a few times now.. quality products and very fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review. Your feedback is greatly appreciated because it allows us to constantly improve our service. We are glad that you enjoyed your experience shopping with us and are happy with the products we supplied. If you are in need of any further assistance then please get in contact and a member of our team will be more than happy to assist you.

Great company to deal with
4.67
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review. Your feedback is very important to us because it allows us to constantly improve our service. If you are in need of any further assistance then please do not hesitate to get back in contact and a member of our team will be more than happy to assist you.

Great service with rapid delivery
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review, we are glad that you are happy with the service we provided. We believe in a great customer service both before and after your purchase therefore, if you are in need of any further assistance then please get in contact and a member of our team will be happy to help.

Fast delivery and outstanding after sales service who will guide you through every process.
Will definitely return.
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review. Your feedback is important to us because it allows us to constantly improve our service. We believe in an excellent customer service both before and after your purchase therefore, if you have any further questions then please get in contact and a member of our team will be more than happy to assist you.

Excellent help and advise from the team at Pixapro, prompt service from ordering to delivery.
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and that you are happy with the service we provided. Your feedback is very important to us because it allows us to improve our service constantly. If you are in need of any further assistance please get in contact and a member of our team will be happy to assist you.

Outstanding service as always
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review. We are glad that you enjoyed your experience shopping with us and that you are happy with the service we provided. If you are in need of any additional assistance then please get in contact and a member of our team will be happy to assist you.

Items turned up next day after ordering, Koni600 & Citi600M. Two of the flash triggers were missing but sent out same day for next day delivery.
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review. It is greatly appreciated as it allows us to improve our service constantly. We are glad that you enjoyed your experience shopping with us. If you have any further questions then please get in touch and a member of our team will be happy to help you.

Good quality, delivered on time. Good value.
5.00
Excellent

essentialphoto.co.uk replies: 04/12/2017
Thank you for your review, it is very much appreciated by our team because it allows us to constantly improve our service. We are glad that you are happy with our service and the product we provided. If you need any further assistance please get in tuch and a member of our team will be happy to assist you.

Wrong instructions sent but quickly resolved.
5.00
Excellent

essentialphoto.co.uk replies: 01/12/2017
Thank you for your review. Feedback is very important to us because it allows us to improve our service constantly. If you require any additional assistance please feel free to get back in contact and a member of our team will be more than happy to assist you.

All arrived quickly and efficiently with good contact from the team keeping me in the loop on updates on my products as they went through the system and I’m very pleased with everything - I will shop here again. The delivery service they use was good too - gave me a 1 hour slot on the day. All went very well thank you all
5.00
Excellent

essentialphoto.co.uk replies: 01/12/2017
Thank you for your review. Your feedback is greatly appreciated by us because it allows us to constantly improve our service. We aim to provide a great customer service both before and after your purchase so if you require any additional assistance then please get back in contact and a member of our team will be happy to assist you.

Great service
5.00
Excellent

essentialphoto.co.uk replies: 01/12/2017
Thank you for your feedback, it is very much appreciated because it allows us to constantly improve our service. If you require any additional assistance please do not hesitate to get in contact and a member of our team will be happy to help you.

Excellent product and amazing customer service
4.67
Excellent

essentialphoto.co.uk replies: 01/12/2017
Thank you for your review. It is very much appreciated because it allows us to improve our service constantly. We aim to provide a great customer service both before and after your purchase therefore, if you are in need of any further assistance do not hesitate to give us a call and a member of our team will be more than happy to assist you.

Very nice customer service
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review. Feedback is very important to us because it allows us to be able to improve our service constantly. If you require any additional assistance please get back in contact and a member of our team will be more than happy to assist you.

Really happy with my purchases and service that I received from Pixapro. Highly reccomended.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your feedback. We are glad that you enjoyed your experience shopping with us and are happy with the products we supplied. Your feedback is very important to us because it allows us to constantly improve our service. If you have any further questions please get in contact and a member of our team will be happy to assist you.

Great prices and fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your feedback. We are glad that you enjoyed you experience shopping with us. We aim to provide an excellent customer service both before and after your purchase so if you are in need of any further assistance, please feel free to get in contact and a member of our team will be more than happy to assist you/=.

Excellent product knowledge and customer service. Will definitely order again.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review. We aim to provide a great customer service both over the phone and on livechat. If you have any further questions please contact us and a member of our team will be more than happy to help you.

Prompt delivery, excellent product at great price. Recommended by a friend.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review. Your feedback is very much appreciated by our team because it allows us to constantly improve our service. If you need any further assistance please get back in contact and a member of our team will be more than happy to assist you.

Same day dispatch of my orders. Goods as described. Softboxes supplied with a sturdy zipped case suitable for packing up without losing bits in transit.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your feedback. feedback is very important to us because it allows us to improve our service constantly. If you are in need of any further assistance, please contact us and a member of our team will be more than happy to help.

Excellent
4.67
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review. We are glad that you enjoyed your experience shopping with us. We aim to provide a great customer service both before and after your purchase so if you have any further questions, please get in contact and a member of our team will be happy to help.

Great prices and speedy delivery
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your feedback. We are happy that you have enjoyed your experience shopping with us. we aim to provide a great customer service both before and after your purchase so if you have any further questions feel free to contact us and a member of our team will be more than happy to assist you.

Shulah was very helpful on the live chat.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review, it is very much appreciated by our team because it allows us to improve our service constantly. We aim to provide a great customer service both over the phone and on livechat. If you have any further questions, feel free to contact us and a member o f our team will be more than happy to assist you.

Bought numerous items and each purchase is top quality with fast turn around on the order and great value. Perfect online shopping experience
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact.

Great place to get all your lighting gear from. Really helpful friendly staff. And their prices are really good.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact.

I’ve been using Essential Photo (Pixapro) for a while now while I’m building up my studio gear. I find the quality excellent, the prices great and the one small issue I had was sorted quickly and efficiently. Highly recommended supplier.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you have enjoyed your experience shopping with us. Your feedback is very important to us because it allows us to improve our service constantly. If you are in need of any additional assistance, please get in contact and a member of our team will be happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.