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joke.co.uk: 1,401 reviews

 
2

Excellent

4.74/5.00

Rating categories
Delivery (1,394)
4.86
4.86
Goods (1,397)
4.57
4.57
Customer service (1,354)
4.80
4.80
Overall rating
4.74
4.74
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 1,405 reviews have been collected.

Customer reviews

1,401 Customer reviews

All  
The costumes are excellent, the children loved dressing up in them, price good value. They all won a competition in their age category, which made the Easter Party very special thanks to the great costumes. I would recommend to anyone wanting fun fancy dress outfits, they will last for more than a couple of parties throughout the year and school dress up days.
29/03/2015
2
Excellent
I ordered the RAF outfit for a Forties party. It arrived really quickly with reassuring tracking details. The price equates to the quality and was satisfied as it matched the picture.
I am an average size 10 and the small fitted fine which I was concerned as many comments said it came up very small. The skirt has an elasticated section too for some give. I suggest a slip as a little see through
29/03/2015
2
Excellent
joke.co.uk reply:
Thank you for taking the time to leave us this wonderful review. Our team always enjoys hearing back from customers about their experience shopping with us and it is great to hear that you found our service to be excellent. We look forward to welcoming you back again soon for your next fancy dress occasion.
30/03/2015
My army jumpsuit came and was completely see through, absolutely ridiculous but it was too short notice to send it back as the party was the day after it got delivered. Didn't look like the picture advertised at all.
29/03/2015
2
Fair
joke.co.uk reply:
Thank you for taking the time to leave us feedback. We are sorry to hear that the costume was of a poor quality. We work closely with suppliers and manufacturers of the products we sell, therefore, this feedback will be used as part of our constant effort to ensure all items are of the highest design and quality. It is our hope this will not deter you from ordering from us again in the future.
30/03/2015
Good service. No problems.
29/03/2015
2
Excellent
Was very pleased with my costume and the delivery time it took will be ordering more stuff definitely
29/03/2015
2
Excellent
The service on the phone was exceptional and provided all the information in needed. I then placed an order and got quick delivery and an excellent product. I expect to spend many happy days dressed as bananaman
29/03/2015
2
Excellent
Goods arrived quickly. Very good quality and were exactly as described. Excellent value for money. Would definitely use this company again
28/03/2015
2
Excellent
Having ordered the wrong size of costume I rang up customer services who dealt with me very well and gave me good advice and dispatched the right size for me with no fuss or bother.
28/03/2015
2
Excellent
joke.co.uk reply:
Thank you for taking the time to leave us this excellent review. It is great to hear that you found shopping with us to be five stars and our customer service team were able to help you resolve your issue. It is our hope that we will be welcoming you back again soon for your next fancy dress occasion.
30/03/2015
I have used Jokers Masquerade on several occasions now and have always received excellent service and the items purchased were of excellent quality and of course, I will be using them again during this year for 2 other events I am going to. xx
28/03/2015
2
Excellent
Will definitely order again. Fast delivery, excellent value for money and excellent customer service.
25/03/2015
2
Excellent
The service was quick, goods were reasonably priced and delivered very quickly. Would definitely recommend
25/03/2015
2
Excellent
Great service and website and customer service easy to use. Prompt delivery and quick refund for returned goods.
24/03/2015
2
Excellent
joke.co.uk reply:
We just wanted to take a moment to thank you for leaving us this excellent review. It is great to hear that you found our customer service to be great and your refund was processed quickly. We hope we will be welcoming you back again soon for your next fancy dress occasion.
25/03/2015
An excellent fast service this costume is of a very high standard. Exactly as it appeared on the webb page its a pity that my grandson didn't get to wear it as he was unwell and couldnt go to the function.
Would definately reccommend and use company again thank you
24/03/2015
2
Excellent
Great item, great price and fast delivery
24/03/2015
2
Excellent
excellent prompt delivery well packaged will definitely use again thank you
24/03/2015
2
Excellent
I was very satisfied with the efficiency and prompt service would definitely buy from you again
23/03/2015
2
Excellent
EXCELENT QUICK DELIVERY AND PRODUCT WAS FANTASTIC
23/03/2015
2
Excellent
joke.co.uk reply:
It is wonderful to hear you found our service to be excellent. Out team work hard to provide five star service to all our customers and it is wonderful to hear that we achieved this with your order. We look forward to welcoming you back for all your future fancy dress needs.
24/03/2015
Ordered Indian outfit - received within a good time. Will use this site again.
23/03/2015
2
Good
Good service suit quickly despatched. Only downside was the fitting of the suit it was a bit tight round the old Crown Jewels Did the job though
23/03/2015
2
Excellent
There was a small issue with the product that I received. I called Jokers Masquerade and they apologised profusely and sent me a new one straight away. It was fantastic customer service from Phyllida and I would defintely recommend the company to a friend and use them again myself.
23/03/2015
2
Excellent
A highly recommended
22/03/2015
2
Excellent
joke.co.uk reply:
We just wanted to take a moment to thank you for leaving us this lovely five star review. It is always nice to hear back from customers about their experience shopping with us and it is wonderful to hear that you would recommend us. We look forward to welcoming you back again soon for your next fancy dress occasion.
23/03/2015
Great item, be careful though the small is SMALL (ouch)...
22/03/2015
2
Excellent
Everything is fantastic
21/03/2015
2
Excellent
Very satisfied with the dress and especially with the delivery it was swift and I was kept well informed.
21/03/2015
2
Excellent
Costume just like advert good quality for price.informed of delivery and kept updated.

Used before and would definitely use again.
21/03/2015
2
Excellent
Ordering very easy and delivery was great, quicker than expected but the item its self was a little disappointing, it was badly made and I had to make some amendments before being able to wear it.
19/03/2015
2
Good
joke.co.uk reply:
Thank you for taking the time to leave us feedback. We are sorry to hear that you were disappointed with your purchase. We work closely with suppliers and manufacturers of the products we sell, therefore, this feedback will be used as part of our constant effort to ensure all items are of the highest design and quality. We hope this experience has not deterred you from shopping with us again.
20/03/2015
Very satisfied with this service, quick delivery and very easy to order from this website
Product is good quality for money
Would recommend :)
18/03/2015
2
Excellent
On delivery, top of Mr Evil suite was incorrect size, but after phone call to you new top of correct size was delivered next day........very pleased with your response & help.
Thank You.
Mr C J Fidoe of Anglesey.
18/03/2015
2
Excellent
my order arrived on time thank you. The quality of the T-shirt was fair but was huge and did not fit.
18/03/2015
2
Good
The 1920s outfit was perfect for the themed class at a Jazzercise weekend. Size 12/14 was accurate and the quality was reasonable for the price paid.
17/03/2015
2
Excellent
Excellent customer service item received as described my daughter was very happy..
Recommended seller.
D.Roberts..
16/03/2015
2
Excellent
Even though I paid through the nose for next day delivery it didn't arrive and I missed the event. Money wasted on a costume still sitting in the packaging.
16/03/2015
2
Very Poor
joke.co.uk reply:
Thank you for taking the time to leave us feedback. I can see from our records that your order was placed on the 3rd after our 4pm cut-off for same day dispatch and therefore was dispatched the next working day on the 4th, with DPD delivering your parcel on the 5th. If you would like to return the item for a refund, please contact our customer service team who will be happy to assist.
17/03/2015
Great service, wound't expect anything less than for great retail establishment.
16/03/2015
2
Excellent
Very small. I am a 12 but ordered the XL which is meant to be a 14. It was very snug
16/03/2015
2
Good
joke.co.uk reply:
Thank you for taking the time to leave us feedback. We are sorry to hear that the costume was not the correct size. We endeavor to keep all sizing information as up-to-date as possible and your feedback has been passed to the relevant department to investigate the sizing of this costume. It is our hope this will not deter you from ordering from us again in the future.
17/03/2015
Very good item, fast and convenient delivery, would definitely recommend to others.
16/03/2015
2
Good
Desperate for an outfit for International Book Day with my granddaughter asking for a Sherlock Holmes deerstalker etc., I had no idea how to get hold of this in two days but thanks to Joker's Masquerade they saved the day. The customer service was excellent and the delivery was free from any worry or hassle. Many thanks and whoever had the idea for this company is a genius. Karen in Chatham
16/03/2015
2
Excellent
I wanted an outfit for a fancy dress party. The theme was comic heros. The outfit was very good value for money.
16/03/2015
2
Excellent
joke.co.uk reply:
It is great to hear that you found our service to be excellent. The team strides to provide the best possible service from beginning to end and are happy to hear that they have achieved this. We hope that you will consider us again for any future fancy dress needs.
17/03/2015
Easy to order, free delivery, fitted great, Great value for the cost All good:)
15/03/2015
2
Good
Yes very satisfied I use this site for all fancy dress
15/03/2015
2
Good
Costume was fab and customer service were sooo helpful. Had my costume delivered to the corner shop at half the price. Would definitely recommend and use service again Thanks
15/03/2015
2
Excellent

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