Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

2,806 reviews


4.75

Excellent

4.75 /5.00

Rating categories

Delivery 4.86
Goods 4.58
Customer service 4.80


Overall rating 4.75
The score is calculated based on the 1,147 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 2,806 review have been collected.

Customer reviews

   
Amazing quality product , easy to order , was kept updated in order progress and delivered swiftly .
Would never go anywhere else now
5.00
Excellent

I ordered a Tinkerbell costume for my granddaughter's birthday, as well as a wand. The delivery was excellent and the items look really lovely, although they haven't been unpacked yet.
I've used Joker's Masquerade before and found their service, delivery and good to be very good.
5.00
Excellent

Great outfit, it will be perfect for the stag do.
Highly recommended and would use again, thanks
4.33
Good

joke.co.uk replies: 28/06/2016
Hi Jamie, thank you for this lovely review. We can't wait to see pictures of the costume. Don't forget to post them on our website :)

Service was fast and efficient. Sizing was a little bit off but I blame it more on my body type than on the product itself The costume looked good and I got loads of compliments :)
4.67
Excellent

Excellent service fantastic product arrived before estimated time too 10/10
5.00
Excellent

Excellent product, delivered promptly and much appreciated by my 3 year old granson.
5.00
Excellent

Very good would use again without doubt
5.00
Excellent

100 satisfied with my purchase of a boys pirate outfit...Delivery was quicker then ancipated..fitted perfectly,good quailty and would definitely order again ...
5.00
Excellent

joke.co.uk replies: 27/06/2016
Hi Michelle, what a lovely review. We are so happy to hear your little pirate was pleased with his costume. It is our number one priority to ensure our customers receive a first class service every time. I hope your little boy enjoys walking the plank in his costume. :)

Great product overall and well worth the money.
4.67
Excellent

Very happy with the product I purchased, arrived earlier than expected which is always a bonus
5.00
Excellent

Very satisfied with my purchase from Jokers' Masquerade. Easy to navigate website and a smooth pleasant transaction
4.50
Excellent

Prompt delivery, quality costume good value for money.
5.00
Excellent

Fantastic one happy little 4 year old got his power rangers outfit and his Thor hammer and now a big smile X
5.00
Excellent

joke.co.uk replies: 21/06/2016
Thank you so much for taking the time to leave us a 5 star review. We are thrilled to hear that your little boy was happy with his costume and of course the Thor hammer which is an essential accessory :-) Your review has made our day. Many thanks, Michelle

Great outfit. Easy to order and was delivered on time.
4.33
Good

Exellent service with prompt delivery
5.00
Excellent

Great product, great service, great communication Would not hesitate to use again
5.00
Excellent

Excellent service, fast delivery, easy to track. Would highly recommend.
5.00
Excellent

Outstanding customer service
We'd been looking for this costume for a while but was out of stock. We used the stock check&received an immediate email when available. Ordered into a local store so no waiting around&had regular tracking updates.
The costume was good quality although it's not possible to inflate the vaccum-disappointing. Would be good if you sold add on products eg inflatable boob
5.00
Excellent

joke.co.uk replies: 20/06/2016
Hi, thank you for this wonderful review. This costume is one of our best sellers, but with your feedback we will now recommend the inflatable boobs as an accessory to complete it. Kind regards, Tracy

Wonderful service, great costumes Thank you
5.00
Excellent

I was very pleased with the outfit, only to say being a male and when you have to go to the toilet you have to take the outfit off, I have arranged to have a zip fitted and looks good, not out of place. To have fitted I'm sure the men would be glad to pay extra ?
Best regards
Bill Kelly
4.67
Excellent

The dress is absolutely stunning ad I am very happy with it. Thanks again for fab and quick service
5.00
Excellent

I was very happy with service and fast delivery.
5.00
Excellent

joke.co.uk replies: 17/06/2016
Hi, thank you for taking the time to leave this 5 star review. We are happy to hear you were pleased with our service. Kind regards, Tracy

delivered as promised.
Not worth the money, poor quality, bad fit (I am average height, average build), the peak is dreadful and embarrassing, you wouldn't wear it.
3.33
Fair

Quick delivery, goods as described, emails from shop at each stage of order processing. Very pleased.
5.00
Excellent

Speedy delivery .The sizing is as it says .
4.67
Excellent

Absolutely brilliant service, I ordered at 4.15 pm, and they managed to hold the courier and deliver 200 miles away the following day. Online shopping as it should be
5.00
Excellent

We found the whole process from the access to the website to the delivery of the goods ordered very satisfactory. We are also very pleased with the quality of the goods ordered
5.00
Excellent

joke.co.uk replies: 15/06/2016
Thank you for sharing your fantastic comments with us. It is great to hear that you enjoyed your shopping experience with us. We work hard to ensure each aspect of our service is of the highest level at all times. Jokers' Masquerade look forward to welcoming you back for your next fancy dress event.

Was despatched same day and arrived with in 2. Good quality garment and as seen on the site
5.00
Excellent

Me & hubby are very satisfied with the goods received, unfortunately some things weren't suitable (this was just personal choice) so were returned. We ordered alternatives which were just what we wanted. The quality of the costumes is good. Orders were despatched same day and the return and refund were both processed promptly. Very impressed, would definitely recommend and use in future :)
5.00
Excellent

Very fast delivery , customer services was brilliantl when I had to contact them to seek advice
4.67
Excellent

The shirt I bought was brilliant .The free bowtie was an added bonus Good fit, looked smart and certainly was a talking point, later in the evening when I removed my jacket. The lady I spoke to when placing the order was very helpful. Delivery was very prompt. thank you.
I would not hesitate to use again or recommend.
5.00
Excellent

joke.co.uk replies: 09/06/2016
Hi, thank you for your 5 star review. These shirts are certainly a talking point and we love how no two designs are the same - it means a whole crowd of you can wear them to the same event. I have passed on your kind words to Michelle who took your order. Kind regards, Tracy

Products as describes and very quick delivery
5.00
Excellent

Unfortunately the first delivery was returned as there was a problem with the costume, I have now received my replacement today. I can definitely recommend this company for fast delivery, easy to contact customer service and replacements.
4.33
Good

Great service and very quick response, super dialog and information flow regarding delivery and eta. Would certainly recommend to others.
5.00
Excellent

joke.co.uk replies: 08/06/2016
Thank you for this 5 star review. It always brings a smile to our face to know our customers are happy with our service. We look forward to welcoming you and your friends back :)

Great customer service and a good costume
4.67
Excellent

Rubbish costume. Takes a good 30-45 seconds to inflate. Minor movement easily disturbs the airflow so it deflates rather quickly. Terrible vision. Got a great laugh for a couple of minutes, then realised its so unusable i had to take it off.
3.33
Fair

joke.co.uk replies: 08/06/2016
Hi, we are sorry to hear you were unhappy with your costume. One of the customer services agents will be in contact with you shortly to advise you of your options. Kind regards, Michelle

Great value, quality and delivery time. A very professional and easy to use website too. I would always recommend jokers masquerade to friends.
5.00
Excellent

Product as described, prompt delivery.
5.00
Excellent

Very satisfied. My original.order was out of stock so not only did they find me several alternatives to choose from (needed certain size and theme) but they allowed me double to cost of my original order. The costume when it arrived was of high quality and size appropriate. I wouldn't hesitate to use this company again.
4.67
Excellent

joke.co.uk replies: 06/06/2016
Hi, thank you for this lovely review. Unfortunately in this very rare instance, when our warehouse went to pick your order, the costume was out of stock - we therefore offered you our 'in stock guarantee'. It's lovely to hear you are happy with your second choice :) Kind regards, Tracy

No problem with ordering or delivery. Item arrived in record time.
5.00
Excellent

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.