Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for joke.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 890 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,205 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Completely satisfied with this excellent outfit
5.00
Excellent

excellent all round service very happy customer
5.00
Excellent

joke.co.uk replies: 06/12/2016
Thank you for such a positive review. We are thrilled to hear that you were happy with the service received. We look forward to welcoming you back again for your next fancy dress event.

The costume arrived on time and was good quality for the price. Will use again if I needed another costume, also will recommend this site to friends.
5.00
Excellent

Fast delivery and the suit was amazing I have a very happy boy
5.00
Excellent

joke.co.uk replies: 05/12/2016
Thank you for you five star review Ruth. We are pleased to hear that you were impressed with our delivery service and thrilled that your son is happy with his costume. Hope you bear Jokers' Masquerade in mind when you next need a costume. Have a good day.

Excellent product. Fantastic value for money. Have bought fancy dress costumes before but never to this standard of detailing.
5.00
Excellent

Everything I needed to dress up and have fun. I am very pleased with my costume and make. My family have many costumes from you so I knew that I had confidence in my purchases.
5.00
Excellent

Great purchase. Needed it for a show in January . A1 quality, fit and visual impact. Ta for the prom service.
4.67
Excellent

joke.co.uk replies: 02/12/2016
Hi, thank you for leaving this positive review. We are pleased to hear you are happy with your order and that you will be able to use the item in your show. Kind regards, Tracy

As ever an enjoyable shopping experience. Plenty of choice, good quality and prompt serviced
5.00
Excellent

My order arrived very quickly which I was pleased about and came exactly as I expected
4.33
Good

it was the quality of the product that I wasn't best pleased with, it didn't fit well at all
4.33
Good

Item delivered as promised, like having the 48 hr collect option. The item was slightly different as described (onesie without feet came with feet) but not a big deal. Good quality for price, very happy.
4.33
Good

joke.co.uk replies: 30/11/2016
Hi, thank you for this lovely review and also for advising us that the product is slightly different to that illustrated. I have advised our product team who will update the website. Kind regards, Tracy

Just what I was looking for with great service too. Will definitely use them again
5.00
Excellent

Very Happy and will use you again
5.00
Excellent

Easy to navigate web site. Fast delivery and really pleased with both products purchased. Would definitely use again and have already recommended to a friend.
5.00
Excellent

The service was very good but the product was sized too small.
4.33
Good

Next day delivery, excellent product well displayed. Grand son will be well pleased when he opens it at Christmas. Thank you.
5.00
Excellent

Arrived the next day and was exactly what I wanted. great service will shop again.
5.00
Excellent

joke.co.uk replies: 24/11/2016
Thank you for your positive comments and for taking the time to review your shopping experience with Jokers' Masquerade. We look forward to welcoming you back again for your next fancy dress event.

I ordered an outfit from Joker's Masquerade the day before the event, because a different company had let me down with the delivery. I paid for next day delivery before 12 noon, it arrived in plenty of time. I would definitely recommend this company, in the past any fancy dress outfits I have bought have been a little 'tacky' but the quality of this one was excellent
5.00
Excellent

Arrived in good time and in good condition. I would happily use them again.
5.00
Excellent

We loved our Edward Scissorhands fancy dress costumes. Yes the they do come up a bit smaller. I'm usually a 12 but I got the 14-16 and thought I could take it in if I need to. The man's outfit was just as good but I wouldn't believe it would fit someone with a 44" chest. My partner is a 34" chest and it was fitted.
5.00
Excellent

joke.co.uk replies: 23/11/2016
Thank you so much for your 5 star review and for taking the time to review your shopping experience. We are so happy to hear that you loved the costume. We are grateful for your feedback and we have passed it on to our Product team who will add your comments on to our website. We look forward to welcoming you back again for your next fancy dress event.

Easy website to navigate and very prompt delivery. Great prices and choice of goods
5.00
Excellent

well satisfied a much admired outfit
4.33
Good

Poor costume...straps snapped and had to mend them on my partners costume
2.50
Fair

joke.co.uk replies: 21/11/2016
Good morning Lynne, We are so sorry to hear that you had issues with your partners costume. Please give our Customer Services a call on 01635 529555 and they will try their best to find a positive resolution to the issue you have raised. We look forward to hearing from you soon. Kind regards. Michelle

Delivery quicker than we expected.items great .thank you
5.00
Excellent

The costumes were really good and fit perfectly. They were delivered quickly. I put down the customer service due to the fact that the couples costume size is too small and so you have to buy individually which makes it expensive.
4.33
Good

This was advertised as having a cape with it. When it arrived cape was not in the pack although advertised on the packaging. Telephoned customer service immediately and within 2 days the cape arrived. Excellent service.
4.67
Excellent

Great costumes and always a reliable company to provide you with top costumes at speed
5.00
Excellent

joke.co.uk replies: 18/11/2016
Thank you for such a positive review. We are so happy to hear that you were impressed with the speed of delivery and the costume received. Wishing a good weekend and look forward to welcoming you back again soon.

Bought from this company before and have always been satisfied
5.00
Excellent

Very satisfied but removed Velcro at neck and attached ribbon and netting very itchy so wore a slip underneath
5.00
Excellent

Products are high quality and they were exactly as they were described. Highly recommendable
4.67
Excellent

Good quality costume Ordered on the Sunday and arrived on the Tuesday which I was delighted with Definitely recommend this company
5.00
Excellent

joke.co.uk replies: 15/11/2016
Hi Mandy, thank you for leaving this lovely review. We are very pleased to hear you are happy with your product and delivery time :)

Yes very quick delivery
4.33
Good

very happy with the company arrived quickly clothes were excellent very good quick service and no quams over returning anything if not right for you
5.00
Excellent

Package came ok and
The suit was at least the size it said, but tacky and poor quality. With a bit of tweaking and sewing it'll do for my purpose but unlikely to order from you again
4.00
Good

very satisfied.
i dont normally shop online,but after using you guys im determined to carry on....thank you for a highly enjoyable transaction...
5.00
Excellent

Didn't use delivery so I had to collect myself. Collection was alright but nothing special hence the 'fair' score. The goods were below average quality but were packed well, although I don't think they were value for money hence the 'poor' rating. All contact I had was nice but nothing out of the ordinary hence the 'good' score. Despite the rankings being average I may still use the service again.
3.00
Fair

joke.co.uk replies: 14/11/2016
Hi Serhan, thank you for this review. We offer a free collection service from our Newbury warehouse for any customer who wants the convenience of picking up their order rather than waiting for a delivery. We apologise that you did not like the quality of the product. If it has not been worn you can return it to us for a refund. Please call us on 01635 529555. Kind regards, Tracy

Very satisfied with service, very prompted ,
and item Santa Costume was well made good value for the money
5.00
Excellent

Excellent service and brilliant product.
5.00
Excellent

Delivery was on time, and I love the product Twice. Will be my first stop for fancy dress in the future
5.00
Excellent

joke.co.uk replies: 14/11/2016
Hi Jo, thank you for this lovely 5 star review. It puts a smile on our face when we hear our customers are happy and we are pleased to hear that you will be back again. Kind regards, Tracy

Excellent service and great quality outfit Would highly recommend
5.00
Excellent

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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