Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

2,711 reviews


4.74

Excellent

4.74 /5.00

Rating categories

Delivery 4.85
Goods 4.56
Customer service 4.80


Overall rating 4.74
The score is calculated based on the 1,230 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 2,711 review have been collected.

Customer reviews

   
I was kept up to date of where my order was and when it should be delivered. It arrived earlier than stated. Item looked as described and I was very pleased with it. Would definitely use again.
5.00
Excellent

Everything came next day and was packed correctly. Now I just have to rehearse my Jake the Peg routine
5.00
Excellent

I was amazed at how quick my order came , ordered on the Friday and then Monday morning it had arrived brilliant service and good price.
5.00
Excellent

I had made a mistake ordering three times and joke.co.uk rang me the next day to check..delivery was quicker than anticipated, product was fantastic costume for my 13 year old daughter
5.00
Excellent

I loved my Costume. Size was perfect... as most size guides are always on the small size.
I cannot fault Customer Service in anyway, went extra mile, as far as receiving swift delivery options. They were great. (Telephone Order). Thank you had a great night
4.67
Excellent

Always go straight to this sight for all my fancy dress out fits for myself and my son. It's always been fantastic and great choice.x
5.00
Excellent

There were some issues with the delivery of my order but not caused by the fault of Jokers' Masquerade. I received a phone call from a very helpful, polite employee who managed to sort the whole thing out for me. Would defiantly use them again after receiving such a good customer experience.
4.33
Good

joke.co.uk replies: 03/05/2016
Hi Maisie, we are sorry that there were problems with your first delivery but glad we could help. Very occasionally there are problems like these but we always come up with a solution to ensure you are not left without a costume. I will pass on your kind words to Lizzie :)

I was very satisfied with my order, I recived it within a couple of days of ordering and the outfit I bought was better than i thought it would be.
I will purchase any of my future fancy dress from here without doubt.
4.67
Excellent

Ordered my shorts and super quick delivery. Item described to a tee and had lots of comments about them when I wore them for a fancy dress charity event
5.00
Excellent

I ordered two Navy (Forces) style hats for me and my daughter in law to wear to Army v Navy Babcock Trophy Rugby tournament at Twickenham. We had so many comments on how brilliant our hats were, so thank you Jokers Masquerade for such a brilliant product. Mine will be stored away for next years match. I collected the product so can't comment on delivery.
5.00
Excellent

joke.co.uk replies: 03/05/2016
Hi, thank you for leaving this lovely review. We are pleased to hear you were happy with the products and so glad you will be able to reuse them next year. I hope you enjoyed the tournament :)

GOING ON A CRUISE, SO NEEDED TO TAKE A FEW THINGS FOR THE "BRITSH NIGHT". SAW YOUR GOODS ON THE INTERNET, AND WAS REALLY PLEASED WITH THE SEVERAL THINGS I ORDERED.
GOOD QUALITY, AND VERY INEXPENSIVE...THANK YOU
5.00
Excellent

Quick delivery and costume did job...
4.67
Excellent

I always use this fancy dress company for outfits etc. Very fast and efficient service and prices are always competitive Thank you
5.00
Excellent

I had 16 costumes delivered to a premier inn in Edinburgh for my stag do. Everything was perfect from the first phone call to the delivery being there for us upon arrival. A very happy customer. Thanks again
Neil
5.00
Excellent

Great and entertaining website, a model of simplicity Takes all the pain out of decision-making. Really helpful to see categories broken down in detail with suggested accessories. Fantastic delivery service and don't take orders for things that cannot be supplied in the requested timescale, so no worries that will be left high and dry on the night. A true one-stop shop and would use again.
5.00
Excellent

joke.co.uk replies: 27/04/2016
Hi Ann, what a lovely review to read :) thank you for taking the time to write about your experience with us. We are constantly monitoring and updating our website to ensure our customers have a simple but efficient shopping experience. We look forward to welcoming you back soon.

Fast delivery, great product and helpful customer service
5.00
Excellent

Great quality too.
5.00
Excellent

Excellent service. Order was placed and dispatched on same day. Very happy with my purchase and would definitely recommend and use this company again.
5.00
Excellent

joke.co.uk replies: 27/04/2016
Hi Rebecca, thank you for your 5 star review. We are pleased to hear you were satisfied with the service you received - we are proud of our same day dispatch guarantee as it enables our customers to order things last minute without panic. We look forward to welcoming you back :)

Great service and goods. Came on time.
4.67
Excellent

Super quick delivery again. The costume was just like the website shows, but the mask did needed a few adjustments to it. After it was fine to wear. Great service as always.
4.67
Excellent

Ordered the item Sunday evening and it was delivered on tuesday morning Very pleased with my purchase Would recommend
5.00
Excellent

Ordered this outfit for my brother for forthcoming 70's event.
He is absolutely thrilled with it, shirt really loud, all round good fit for the size ordered. He is pleased with the quality - good value for money.
A good fun outfit.
5.00
Excellent

joke.co.uk replies: 25/04/2016
Thank you for your 5 star review. We are glad to hear that your brother was impressed by the outfit as well as the price. Jokers' Masquerade constantly strive to ensure we offer our products at the best price possible. Thank you once again and we hope to welcome you back to Jokers' Masquerade for your next fancy dress occasion.

Fantastic service, costume was amazing will be recommending to all my friends and family
5.00
Excellent

Fantastic customer service from Tracey. Fast next day deliver and crayon costumes are as seen on the website. Will most definitely use jokers again
5.00
Excellent

The post office sent my alien costume on an irregular orbit. Jokers Masquerade quickly resolved the issue, sending out another on a next day service. A true measure of excellent customer services, when the fault lay elswhere, but was dealt with in a sympathetic and friendly manner. Well done.
5.00
Excellent

Great outfit
5.00
Excellent

Very satisfied with product, delivery was very quick and helpful notifications were given throughout delivery process. Would happily use again
5.00
Excellent

joke.co.uk replies: 20/04/2016
Hi Luke, thank you for your kind words. We are happy to hear you were pleased with your product and the service you receive. We look forward to welcoming you back :)

Loyal customer, will be back again next time
5.00
Excellent

I've ordered quite a few outfits from jokers masquerade over the years and I've always received a great service and the products are top quality.
5.00
Excellent

After a slight problem with the first order (which was not the fault of Jokers Masquerade) the service was excellent.
5.00
Excellent

Absolutely fantastic service. Customer service couldn't have been more helpful in finding outfits for me and the order arrived 3 days prior to the expected delivery date.
Will definitely be using Jokers Masquerade again.
5.00
Excellent

Arrived when it said it would. Costume as described. Very happy customer.
5.00
Excellent

joke.co.uk replies: 18/04/2016
Hi Sarah, thank you for leaving this 5 star review. We are pleased to hear you are happy with all aspects of our service :)

The delivery was very speedy, and the costume was well packaged in cardboard. The Corpse Bride costume I purchased is well made and fits just right. I look forward to wearing it at the party I'm attending.
5.00
Excellent

Have used this company several times. Good price, quick delivery and item as described.
Will use again
4.67
Excellent

Delivered on time and quality was actually pretty good Would definitely order again from Jokers Masquerade
4.33
Good

I was satisfied. Easy online shopping, great delivery and I trust this company.
4.33
Good

Very satisfied with the overall service and good
5.00
Excellent

joke.co.uk replies: 14/04/2016
Hi thank you for your positive review. We are pleased to hear you are happy with the service you received. We look forward to welcoming you back soon :)

Very happy with the service, good quality fancy dress - looking forward to wearing it
5.00
Excellent

Very good all round service
5.00
Excellent

Excellent service,good quality material, I am very pleased with the fit
5.00
Excellent

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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