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joke.co.uk: 1,453 reviews

 
2

Excellent

4.74/5.00

Rating categories
Delivery (1,446)
4.86
4.86
Goods (1,448)
4.57
4.57
Customer service (1,405)
4.79
4.79
Overall rating
4.74
4.74
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 1,559 reviews have been collected.

Customer reviews

1,453 Customer reviews

All  
Brilliant customer service, as the packaging was great. The item was too big and there was no problem with sending it back, we shall definitely use them again
26/05/2015
2
Excellent
Delivery was quick, and the quality is pretty good for the price. The XL size for the male hi-de-hi costume was spot on - my wife had the ladies equivalent to size 10, and the sleeves and length were a bit short, so probably should have ordered size 12 if this helps anyone else. We will buy again - very pleased. Oh - ladies pleated skirt is quite nice but VERY short
26/05/2015
2
Good
Was extremely satisfied with the fancy dress .it was exactly as pictured on-line, also the sizing was very accurate . I would happily recommend this web-site to friends and will also be using the web site again
26/05/2015
2
Excellent
I bought a kangaroo costume from Joker's Masquerade for a fancy dress party. The price was fair, delivery as advertised and the product of good quality. My only criticism relates to the costume itself - you have to totally undress to go to the loo No fly, so made my own.
26/05/2015
2
Excellent
very happy with this costume im a plus size and there is plenty of room in it could do with more costumes been like this one
26/05/2015
2
Excellent
Very satisfied, the costume came up a bit big even thou I ordered a size 8 but with a few alterations it will be fine it looks exactly the same as the picture
26/05/2015
2
Excellent
Product was delivered within the specified time, very impressed with the delivery , can't fault the quality of the product but sizes could do with being larger as a medium doesn't fit a size 12-14 comfortably (in my case) didn't have a need to contact customer service but received a confirmation of order email and a dispatch email which I was very pleased about as it helps keep you in the know
25/05/2015
2
Excellent
Very satisfied, as I live locally I'm able to collect my order to save postage, an added bonus.
25/05/2015
2
Excellent
Delivered on time, costume great and wore to a party. People ask were I got it from and told them your web sight. Thank you
24/05/2015
2
Excellent
joke.co.uk reply:
We just wanted to take a moment to thank you for leaving us this wonderful review. It is great to hear that you found the costume to be great and recommended us to others. We hope you will think of us again for any future fancy dress purchases.
26/05/2015
Great delivery, v quick. Outtfit looked as it did in the pic & I had a few comments when I wore it. Although the denim part of the trousers isn't denim, it's a thin material like the rest of the outfit. Biggest disappointment was that the gold ring on the top was snapped and I had to repair it myself before I could wear it. Seen a few reviews who've also said this. Obviously why it was so cheap
24/05/2015
2
Good
Top outfits, delivered on time, no problems, would use again.
24/05/2015
2
Excellent
Costume is very good slight stitching issue as it's come apart but apart from that well happy
24/05/2015
2
Excellent
Item as described, delivery was quicker than estimated, all in all a pleasure doing business, many thanks
24/05/2015
2
Excellent
joke.co.uk reply:
It is wonderful to hear that you found our service to be excellent and our delivery to be quicker then estimated. We look forward to welcoming you back again soon for your next fancy dress occasion.
26/05/2015
Extremely easy website to use and quick delivery. Exactly what we wanted, thank you
23/05/2015
2
Excellent
Everything was great
23/05/2015
2
Excellent
Great product and great customer service - keeping me updated every step of the way with my order. Very efficient delivery too.
23/05/2015
2
Excellent
Very efficient service. Large size too small for a size 14 but service excellent.
23/05/2015
2
Excellent
would recommend and will use again
21/05/2015
2
Excellent
joke.co.uk reply:
Thank you for taking the time to leave us feedback. It is wonderful to hear that you would recommend us to other and will be using us again. We look forward to welcoming you back again soon for your next fancy dress occasion.
22/05/2015
When I received the costume it was slightly damaged,I therefore phoned up customer services and spoke to a woman who went out of our way to resolve the problem.excellent customer services and for this I would definitely use them again.
21/05/2015
2
Excellent
Fast & quality goods. Have been a customer for many years & never have been dissappointed.
21/05/2015
2
Excellent
Fantastic costume, just as described but better Perfect fit. Would highly recommend to all. Thank you for a great shopping experience.
20/05/2015
2
Excellent
Exactly what we wanted - fantastic delivery arrangements and communication. Thank you
20/05/2015
2
Excellent
When designing children's costumes it might be an idea to make them washable as opposed to sponge clean
20/05/2015
2
Fair
joke.co.uk reply:
Thank you for taking the time to leave us feedback. We are sorry to hear that you were disappointed with your costume. We work closely with suppliers and manufacturers of the products we sell, therefore, this feedback will be passed on to the relevant supplier to ensure all of the products we sell are of the highest quality and design. It is our hope this will not deter you from ordering again.
21/05/2015
Was a good experience ordering from jokers, item was shipped on time and the purchase went through with no problems. Possibly wasn't the greatest costume ever as the helmet was a bit flimsy but it wasn't that expensive so worked out ok
20/05/2015
2
Good
joke.co.uk reply:
Thank you for taking the time to leave us feedback. We are sorry to hear that you were disappointed with your costume. We work closely with suppliers and manufacturers of the products we sell, therefore, this feedback will be used as part of our constant effort to ensure all items are of the highest design and quality. We hope this experience has not deterred you from shopping with us again.
21/05/2015
The first time I tried the suit on the zip split, then pulled off the top. On putting the zip back on, the metal snapped...
I needed the outfit in a short space of time. The delivery speed was excellent, but I couldn't use the suit as intended due to the faulty zip and no time to replace.
20/05/2015
2
Fair
joke.co.uk reply:
Thank you for taking the time to leave us feedback. We are sorry to hear that your item was faulty. Please contact our customer service team who will be happy to assist you with this issue. We once again apologize for the problems you have experienced and hope this does not deterred you from shopping with us again in the future.
21/05/2015
Ordered on a bank holiday and parcel delivered on Thursday. Outfits were good quality and great fit. We got lots of laughs wearing them
20/05/2015
2
Excellent
A last minute purchase of 2 star wars outfits needed at very short notice Great choice online. Ordering was followed by excellent e-mail updates regarding their dispatch time and delivery. outfits arrived as promised. Packaging great, outfits looked fab. All very, very happy. Will definitely recommend. to top it all won the duo prize. SO Thanks.
19/05/2015
2
Excellent
Delivery was very fast and the online customer service has been great. The goods arrived but the costume doesn't fit well and it wasn't as good as in the picture and so I have arranged online to have it returned.

The steampunk outfit I ordered was not shaped very well and the accessories (especially the hat) were a bit laughable.
19/05/2015
2
Good
excellent prompt service
19/05/2015
2
Excellent
joke.co.uk reply:
We just wanted to take a second to thank you for leaving us this excellent review. It is wonderful to hear that you had a five star shopping experience with us. It is our hope that we will consider us again for all your future fancy dress needs.
20/05/2015
Item great. Kept informed of delivery and it was delivered earlier than expected which is great when u have an 8 year old asking every day ' has it come yet mum?' Would definitely use again and recommend.
18/05/2015
2
Excellent
Very happy with my purchase.. Normally reasonably priced goods are poor quality, but for the money, these were perfect. Ver happy, will use again.
18/05/2015
2
Excellent
Excellent value for money
18/05/2015
2
Excellent
Costume arrived on time and was as expected
18/05/2015
2
Good
Excellent just what I needed. Fulfilled the job
Thank you
18/05/2015
2
Excellent
joke.co.uk reply:
We just wanted to take a moment to thank you for leaving us this excellent review. It is great to hear that you found just what you needed for your event. It is our hope that you will think of us again for your next fancy dress occasion.
19/05/2015
Plenty if emails updating me on my order, arrived very quickly,excellent packaging. Would highly recommended 10/10
18/05/2015
2
Excellent
The delivery time and the packaging were superb, I would definitely recommend to a friend x
18/05/2015
2
Excellent
Very happy with purchase and delivery. Found the size of out-fit to be very generous and quality is very good. My son loves it
18/05/2015
2
Excellent
I chose to use collect+ and the item never turned up at the place of collection. This was out of control of jokers masquerade however and they were outstanding in trying to arrange an alternative delivery to me, unfortunately it would have been too late for the occasion i needed it for so they offered me a refund. Very helpful and top customer service thank you.
17/05/2015
2
Poor
joke.co.uk reply:
Thank you for taking the time to leave us feedback. We are sorry to hear of the problems you experienced with collect+. Your comments will be used as part of our constant effort to ensure the highest level of service for all customers. We are sorry for any inconvenience caused and hope to welcome you back again soon for your next fancy dress event.
19/05/2015
I HAVE NEVER HAD A PROBLEM WITH MY ORDERS EVERYTHING IS FIRST CLASS AND I WILL ALWAYS USE THIS COMPANY FOR MY PURCHASES
17/05/2015
2
Excellent
joke.co.uk reply:
Thank you for taking a moment to leave us this excellent review. It is lovely to hear such kind comments about our service. It is our hope that we will be welcoming you back again soon for all your future fancy dress needs.
18/05/2015
Very prompt and reliable service
14/05/2015
2
Good

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