Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for joke.co.uk



Excellent

4.76/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 703 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,346 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Two masks bought (1 very plain, black for husband & 1 with feathers, beads and sequins for me) Delivery excellent in a sturdy box and well within stated time. Would use again and would also recommend to friends.
5.00
Excellent

Good product overall only downside is the hat but apart from that I'm happy with with it
5.00
Excellent

The outfits were great ,exactly what I was looking for. The delivery was made in under 48 hrs , and I can only recommend this site and would definately order again
5.00
Excellent

Fantastic quick service.my grandson loved the costume.
5.00
Excellent

The item was due to arrive on the 8th and didn't arrive until the 13th.
The dress is not as pictured. The fit is very poor. I expected the body to be small, which it is, but the cup size is enormous so I have had to sew a bra into the body and take in the flappy cups. I have had the dress deconstructed and I have put it together with better fitting material. I am very disappointed ted.
2.67
Fair

joke.co.uk replies: 16/03/2017
Hi, I am sorry to hear of the problems you had with this order. I can see that your parcel arrived at the wrong depot and had to be redirected which caused the delay. With regards to the costume, we do offer a returns service if you are not happy with any item and we encourage our customers to call us with any problems.

Delivery arrived very quickly and exactly as described. Reasonable price, great service
4.67
Excellent

joke.co.uk replies: 15/03/2017
Hi Matthew, thank you for this lovely review. We are pleased to hear that everything arrived on time and you were happy with your items :)

Fantastic company. I messed up my order online so called them and spoke to a really helpful member of staff. My order was delivered when they said it would be unlike the other fancy dress costumes that my partner ordered for the same party
5.00
Excellent

One of the best sites I have ever used.
The delivery was fast and the goods were excellent for the price.
I will certainly be using this site again and will be recommending it to everyone.
Keep up the good work.
Excellent Service, Fast and Reliable delivery and very good quality merchandise.
Thank you
5.00
Excellent

Fantastic service, very happy . Pity i didn't know about your company before.
5.00
Excellent

Was really pleased with my overall experience,no complaints and costume was well worth the money,especially the hat
4.00
Good

joke.co.uk replies: 13/03/2017
Hi Stephen, thank you for this lovely review. We are pleased to hear you were happy with the costume and service you received. Kind regards, Tracy

Excellent quality, fast shippment
5.00
Excellent

Excellent service.Everybody really liked their costumes which fitted perfectly.
5.00
Excellent

Great quality costume delivered as promised and looked great. Highly recommended.
5.00
Excellent

Nice and easy to order and the delivery was outstanding. Really pleased
5.00
Excellent

I liked the outfit but it wasn't very well made as the velcro kept coming loose. The sizing of the product was also a bit off and definitely not true to fitting unfortunately. Apart from that, it worked for the show I was doing. Thank you.
4.33
Good

joke.co.uk replies: 13/03/2017
Hi Natalie, thank you for your review. I am sorry to hear there were problems with your costume. We do offer a return or replacement costume for any faulty items so it's always worth a call to customer services to see if we can help :)

Bought this outfit for my 9 yr old for world book day..she loved it..material is good quality. Delivered on day they said it would be .well worth the money..would def buy from here again.
5.00
Excellent

I have used Jokers on a number of occasions and always found their service and ordered items to be of very good quality and would recommend them as a worthwhile company
5.00
Excellent

turn 2 days after ordering
5.00
Excellent

I needed an outfit for a 20s night but didn't want to spend too much money. Your company had everything I needed. Great quality, great service and I've told loads of my friends.
5.00
Excellent

I've used this company a few times and always found their products 'exactly what it says on the box'......wigs are good quality and very wearable .. costumes are fun and the few I have purchased were just what I wanted.
Thanks folks.
5.00
Excellent

joke.co.uk replies: 08/03/2017
Hi Jeanette, thank you for your review. It's always lovely to hear from our returning customers and it's put a smile on our faces to know you're always pleased with your purchases. Kind regards, Tracy

product arrived as pictured and delivery was excellent, I was surprised to receive my outfit so quickly
Thankyou
5.00
Excellent

I needed a smart outfit for my son for World Book day. And these guys stepped up and delivered.
5.00
Excellent

Great service and fast delivery
5.00
Excellent

Wore this outfit at a hen party this weekend xx sizing was good, delivery arrived next day although only paid for 3-5 days, would use jokers masquerade again if I needed costume
4.67
Excellent

joke.co.uk replies: 06/03/2017
Hi, thank you for this lovely review. We hope you had a lovely time at the hen party. Kind regards Tracy

Excellent company. Free delivery was super fast.
5.00
Excellent

Nice costume perfect fit quick delivery many thanks
5.00
Excellent

Product was as described, speedy delivery (it came before we expected it) and price was good compared to others we had seen.
5.00
Excellent

joke.co.uk replies: 06/03/2017
Hi Sam, thank you for your 5 star review. We are so pleased to hear you were happy with your costume and delivery. Kind regards Tracy

I ordered a costume for World Book Day. I chose the delivery option of click and collect and was able to get my costume the day after I ordered it. I am really happy with the Mary Poppins costume and I was voted best staff costume in the Infant School.
So I can recommend this shop.
5.00
Excellent

From a great price to a great service to a great delivery. Could not fault any of the procedure. Really looking forward to wearing this outfit next Halloween. Previously had purchased Gene Simmons outfit with make-up and wig which was fantastic. Excited to see how the purple witches outfit will go down with local children. Will be back for another outfit. Love the ease of on-line buys.
5.00
Excellent

Easy to use website and items arrived well packed and seemed good (a gift so not opened).
4.33
Good

I have bought quite a few fancy dress items from Jokers Masquerade and have been very happy with the goods and the service provided. I am usually dressed as a happy pumpkin on Halloween but when I saw the scary pumpkin reduced in the sale I just had to buy it, great value, can't wait for October 31st. By the way - I'm 69 years old
5.00
Excellent

Great shoes; ordered for World Book Day with playing card symbols, White gloves to complete my outfit as the White Rabbit. Very fast, prompt delivery. Thank you.
5.00
Excellent

joke.co.uk replies: 01/03/2017
Hi, thank you for this lovely 5 star review. It puts a smile on our face to know our customers are happy with their purchases. We hope you enjoy World Book Day :)

Goods exactly as expected.
5.00
Excellent

Item was exactly what I wanted
4.33
Good

Good Quality service and exactly as expected
4.67
Excellent

Great outfit
5.00
Excellent

joke.co.uk replies: 27/02/2017
Hi, thank you for your 5 star review - we really appreciate you taking the time to do this. Don't forget to upload a picture of your costume so we can take a look at it :)

Five stars....
5.00
Excellent

The speed of delivery was amazing, less than 24 hours from being ordered.

The costumes I got were not readily available from anywhere else.

My children were very excited and please with their new costumes for World Book Day
5.00
Excellent

Great, kids love it
4.00
Good

The outfit is more fleece type material than I was expecting. However it'll be fine for fancy dress party. If I'd have paid full price I'd have sent it back as I don't feel it's worth it.
I'm 5ft 8 so I'll have to wear tights underneath as it's fairly short
4.33
Good

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.