Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for joke.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,072 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,928 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
From start to finish the order was dealt with very smoothly and efficiently. I had to order some last minute outfits for a Stag Do which arrived with plenty of time to spare.
The outfits were packed and secured safely and the sizes were perfect. I would definitely use and recommend Jokers’ Masquerade again and will be the first place I look and where I send anybody to shop and for ideas.
5.00
Excellent

Yes happy with purchase
5.00
Excellent

I purchased a costume recently for a sci-fi party. The quality of the costume was outstanding considering the cost of it was very reasonable. Delivery from the company was swift and on time. Would definitely use this company again as the whole experience and goods received was outstanding
5.00
Excellent

joke.co.uk replies: 20/09/2016
We just wanted to say thank you for taking the time to leave such a positive review regarding your shopping experience with us. We hope you had a great time at your event and look forward to welcoming you again for your next fancy dress occasion.

We were satisfied with the products we bought. Delivery was very quick and value for money good.
4.67
Excellent

Very satisfied with customer service as I had to sent first order back as it was too small, overall really pleased.
4.67
Excellent

My order came rapidly and the outfit was perfect. Its description on the website was accurate.Very pleased with service and quality of costume.Thanks
5.00
Excellent

Very satisfied and a quick delivery x
5.00
Excellent

joke.co.uk replies: 19/09/2016
Good morning, Thank you for your five star review. We are pleased to hear that you were happy with the costume received and the speed of our delivery. We look forward to welcoming you back again for your next fancy dress event. Kind regards.

Overall very satisfied. Delivery time very quick. One item slightly damaged, 1 item I had to send back as it didn't fit but no problems getting acknowledgement of returned goods and refund.
4.67
Excellent

always our first point of call as to choice and also know service will be good as it always has been. easy to order; quick..keep you informed and products as described. well packed and good delivery. definitely recommend. :D
5.00
Excellent

Having ordered several children's fancy dress items, I have been very pleased with customer service. The goods all arrived quickly. They are then sent on as gifts to my grandchildren in Australia, who love dressing up, and enjoy taking the parts of favourite superheros.
5.00
Excellent

Last minute party invite; Jokers didn't disappoint Loads of choice and an excellent price range along with super fast dispatch. Would recommend and use again
4.67
Excellent

joke.co.uk replies: 15/09/2016
Hi, thank you for leaving this review. We are pleased to hear you could find a costume at such late notice - we have many delivery options to ensure we can meet customer's timescales. Kind regards, Tracy

Delivered before they estimated which was great but the mask was broken. I sent a message to customer services and without hesitation another mask was sent by first class the next day. Great service. I'm not used to such good service these days. I was very impressed.
5.00
Excellent

The fancy dress outfits for what we paid were far better than I expected. Delivery was on time which was perfect as I needed to return one item for a smaller size so gave me time to do so. The customer care I received when speaking with them was excellent.
5.00
Excellent

Yes very satisfied thank you
5.00
Excellent

Very satisfied with this order. Arrived early, true to size and colour. Would definitely order from Jokers' Masquerade again.
5.00
Excellent

joke.co.uk replies: 13/09/2016
Hi, thank you for leaving this lovely review. We are so pleased to hear you are happy with your purchase and we look forward to welcoming you back :)

Items arrived well packaged and swiftly. I would recommend this seller
5.00
Excellent

Everything went smoothly
5.00
Excellent

Highly satisfied ordered storm trooper costume. It was as I wanted well fitting and generally well made product.
Had a few issues with royal mail and missing parts to my order, however joke.com's cutover service department were so helpful and sorted the issue for me. All parts to my costume were delivered swiftly and customer service was excellent.
Super happy to recommend and use again.
4.33
Good

I made a mistake when ordering so I rang up the next day and they subitted a new order for me and cancelled my order which I'd made a mistake on. The costume I had was a yellow teletubby la la and it was fantastic. You don't need to buy the tummy pouch as it is already built in. You just put a cushion in the pouch. Great service.
Customer services were spot on. Well done.
5.00
Excellent

I needed a costume for a festival by next day delivery The lady on the phone was amazing and gave me all the options If I had taken her name I would have named her for excellent service
The costume was delivered as advised and at a local pickup a minutes walk from my house. I never write reviews but I couldn't have been happier. Worked out a treat and the costume was perfect. Many Thanks
5.00
Excellent

joke.co.uk replies: 07/09/2016
Wow what a fabulous review to read! I have passed on your lovely feedback to Lizzie, the lady who helped you. We are so pleased to hear you were happy with the service you received and we look forward to welcoming you back :)

I was so pleased with speed at which you dispatched my order. The quality of the costume was outstanding. So looking forward to delighting all my friends with this outfit. It should make a good laugh. I will certainly order from Jokers again in the future.
5.00
Excellent

Fabulous service and speedy delivery. My first port of call when in need of fancy dress. Will continue to recommend to others.
5.00
Excellent

Really fast efficient service
5.00
Excellent

I was very satisfied with my purchase, just as described, speedy delivery, would defiantly recommend and use again.
5.00
Excellent

joke.co.uk replies: 06/09/2016
Thank you so much for your 5 star review. We are very happy to hear that you were pleased both the costume and the service received. We look forward to welcoming you back for your next fancy dress event.

Delivered within 3 days from ordering which is excellent. Morph suit great only down side is the writing on the back which takes away from the look, if this hadn't been there the product would have scored excellent too.
4.33
Good

Lovely mask, good price and quick delivery. Would recommend.
4.00
Good

Looks good in the packet but not opened yet
4.00
Good

Delighted with purchase. Great quality and great price.
5.00
Excellent

joke.co.uk replies: 05/09/2016
Hi Fiona, it is lovely to hear that you are so happy with your purchase. Don't forget to post some pictures on our website :)

Awesome all round: delivery on time, goods spot on and a great service. Many thanks Cheers - G.
5.00
Excellent

Ive used this site before and it has some of the best outfits around.
5.00
Excellent

Came super quick even when i picked the safer-delivery option. Looks exactly like the picture and the size was spot on. Very helpfull: the customers reviews about this specific costume and the sizes.
5.00
Excellent

Speedy delivery, reasonably priced, reliable company
5.00
Excellent

I don't like a company who charges you to return goods
3.33
Fair

joke.co.uk replies: 01/09/2016
I am sorry to read that you were disappointed with our returns policy.Our terms and conditions with regards to refunds are in line with online trading regulations.A refund on outbound postage is processed when all items ordered are returned. As you have kept part of your order unfortunately we were unable to action this.Please contact us should you wish to discuss this further.

Despite an initial ordering error which was entirely my fault, the customer service was excellent. The goods arrived before the estimated delivery date.
I could not recommend this company highly enough.
5.00
Excellent

Good sizing and quality. Delivery was quick.
5.00
Excellent

Was great service as always and the costume went down a storm at the wedding It made the brides night, thank you
5.00
Excellent

joke.co.uk replies: 31/08/2016
Good morning, thank you so much for such a positive review. We are very happy to hear that the costume ordered got a big thumbs up from the bride and guests. Sounds like you had a fun evening. We look forward to welcoming you back for your next fancy dress event. Many thanks.

Everything came through as promised. The suit had the intended effect.
5.00
Excellent

A really good outfit, recommended product
5.00
Excellent

Delivery was very quick and the items all arrived safely
5.00
Excellent

joke.co.uk replies: 30/08/2016
Hi Damien, thank you for taking the time to leave this 5 star review. We are pleased to hear you were happy with all aspects of your service and can't wait to see you back again:)

Great product, sizing as described, quick delivery. Also had a very very speedy, no quibbles return / exchange. Would recommend the site to anyone Thank you :)
5.00
Excellent

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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