Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for joke.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,111 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,888 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Purchased the Pink Lady jacket. Good value. Decent fit. Needs ironing as a bit creased. Great delivery.
4.33
Good

the delivery of this item was super fast.
5.00
Excellent

Excellent speedy service Good quality, well-made, can't wait to use my GRIM REAPER outfit at my Daughters 50th Birthday party
5.00
Excellent

Just what I wanted, costume better than alternative. When ordering, realised warehouse was relatively local, so was able to pick up in person to ensure outfit reached me ASAP Would defo use again if need fancy dress :0)
5.00
Excellent

joke.co.uk replies: 23/08/2016
Hi Chris, thank you for taking the time to leave this 5 star review. We are pleased to hear you were happy with the service you received. Our customers find it very convenient that they can come to our warehouse to pick up their order and it is usually ready in 2 hours :)

Yes. Peppa pig costume is great and my niece loves it
5.00
Excellent

Great item - exactly as described. Arrived quickly in plenty of time for event.
5.00
Excellent

Fitted in with everything I needed for the occasion a "come as a 7 year old". Not too saucy, just amusing, can be worn with ankle sox and plimsolls, or heels and tights and looks equally good. Took the tip of buying a size larger and it was just about right. Can also be ironed with a very cool and gentle iron. Well pleased..
5.00
Excellent

Very good service , quick delivery , good products
4.67
Excellent

Really pleased with the costume I ordered . The quality for the price was excellent. Communication fantastic and arrived as stated. Would definitely recommend and would use again
5.00
Excellent

joke.co.uk replies: 22/08/2016
Good morning Linda, A big thank you for taking the time to leave us such lovely comments. We are happy to hear that you were happy with the service received and with costume purchased. We look forward to welcoming you back for your next fancy dress event. Regards, Michelle

My overall experience buying this product was really good with it made really easy to use the website and descriptions being accurate. Delivery arrived before the stated delivery time also
5.00
Excellent

Received my order amazingly fast and after trying it and realising it was too small I contacted customer services and another one was posted to me the same day. My refund for the original outfit was just as quick. Well done, I wish all companies were as good as you. 5+.
5.00
Excellent

Ordered wrong size. Had to order another. Returned original for refund - notification received today that my card has been credited.
4.00
Good

I was very satisfied with the quality of the products as I was sceptical because they were such a low price but this was top quality
Also, I ordered these on Friday afternoon and was able to collect these on Monday morning whcih is as quick as I can hope for. This was crucial as I needed the stuff urgently.
5.00
Excellent

Excellent friendly customer service.
great costume. Arrived when expected
5.00
Excellent

joke.co.uk replies: 16/08/2016
Hi, Thank you for leaving this wonderful 5 star review. We are pleased to hear you are happy with the service and the costume. Hope to see you back ordering again soon Regards Lucy

Very happy with everything I have purchased.
4.67
Excellent

I was a bit worried when ordering this item, but it is exactly what I wanted and arrived very punctually.
5.00
Excellent

Very pleasant with the items I received spot on description. Rapid delivery. Recommended
5.00
Excellent

Ordered 13 traffic cone costumer and they all turned up on time and as described. Would definitely recommend ordering from Jokers Masquerade.
5.00
Excellent

Very good service. Would use again.
5.00
Excellent

Delivery was superb (Since we paid extra). My Joker costume was literally a bit of a Joke. but wifes outfit was much better.
4.33
Good

joke.co.uk replies: 11/08/2016
Thank you for your comments. We are sorry to hear that you were not happy with your costume. Please note that we offer our customers a 14 day returns policy on unsuitable items. Our Customer Service team will contact you shortly to confirm if you wish to return the item. Many thanks for choosing Jokers' Masquerade and hope we can welcome you back again in the future.

Very satisfied, the delivery was on time, the outfit was just like it was described on the website. The quality and fit of the costume was good tho a little big on the length side.
5.00
Excellent

My parcel was not originally delivered and they addressed this issue quickly and efficiently
5.00
Excellent

Good Delivery, ready for Brighton Pride.

The quality of the outfit was far better than I was expecting - Well done and thanks for the good time that I had wearing the Little Britain, Only Gay in the village outfit
5.00
Excellent

joke.co.uk replies: 09/08/2016
Good morning, a big thank for your five star review. We are so happy to hear that you were happy with the costume received and glad to hear that you had a good time wearing it. I hope we can welcome you back for your next fancy dress event. Many thanks.

arrived within couple of days
5.00
Excellent

Can't fault service from start to finish. Just been to music festival dressed as the flinstones, looked ace
5.00
Excellent

Me and my son are very satifised with our costumes. Everyone has commented on how good we look in them. Will be ordering more costumes from you guys. And it was actually here before the delivery date so very happy with it. Thank you
5.00
Excellent

I am extremely happy with my order and the quality of it. It arrived quickly and well wrapped. This is my second purchase from Jokers Masquerade and I would definitely order from them again. Nicola from Aberdeen.
5.00
Excellent

joke.co.uk replies: 08/08/2016
Thank you for your positive review. We are delighted to hear that you were happy with the item received and speed of delivery. We look forward to welcoming you back again for your next fancy dress event.

Super quick delivery. Would use again.
4.67
Excellent

Great service - I needed this outfit for the 16/7 and my previous order had let me down - I know where to come in future
5.00
Excellent

Can not be faulted, professional, reliable and friendly customers service.
5.00
Excellent

I had to wait 13 days for the dress as Yodel messed up. But Customer Service at Joke.com were very good ( not over emails tho, I had to call in the end) and chased up the parcel. It arrived day before the party. But very pleased with the dress and had lots of comments.
3.00
Fair

joke.co.uk replies: 02/08/2016
We are truly sorry for the delay in receiving your parcel and thank you for your patience.We have escalated this issue with Yodel and it has now been passed on to the Depot Manager who will do all that is required to ensure you receive the quality of service you should expect in future. I am pleased that the dress was a big hit at your event, hope you had a great time.

Great service and delivery very fast
5.00
Excellent

Excellent product and a prompt delivery.
5.00
Excellent

Very satisfied, costume fits well
5.00
Excellent

Excellent teen wolf outfit with a bit of make up and a basketball looked awesome thanks
5.00
Excellent

joke.co.uk replies: 27/07/2016
Thank you for taking the time to leave such a positive review. Hope you had a howling... time at your event. Look forward to seeing you ordering again in the future. Regards Lucy

Order recieved on time, good costume but just didn't fit quite right for me I would use company again for next fancy dress party.
4.33
Good

Really happy with both the service and the products - everything looks great.
5.00
Excellent

loved my costume i won best fancy dress
5.00
Excellent

Costume is fantastic and always well received. Customer service was flawless as well.
5.00
Excellent

Very satisfied with the fancy dress we ordered

Exactly as pictured

Would definitely order again
5.00
Excellent

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.