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joke.co.uk: 1,412 reviews

 
2

Excellent

4.72/5.00

Rating categories
Delivery (1,405)
4.85
4.85
Goods (1,408)
4.54
4.54
Customer service (1,366)
4.78
4.78
Overall rating
4.72
4.72
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 1,793 reviews have been collected.

Customer reviews

1,412 Customer reviews

All  
Always happy with my jokers purchases.
01/09/2015
2
Excellent
The item ordered itself was what you would expect for the price paid. However, the service and delivery were top notch and I cannot fault the vendor :)
01/09/2015
2
Excellent
The delivery was very prompt and the goods came earlier than the time scale you advised. The sizing came up slightly smaller than expected, but I am still able to wear the item I ordered, but, I would have liked to have received the proper sizing I expected.

The goods I received were the same as the photo showed.
01/09/2015
2
Good
Totally satisfied. I would recommend this business on the basis of my experience this time. Some shops of this type have let me down in the past...but this was excellent.
01/09/2015
2
Excellent
Would of been 5 stars across the board,if the item was not described as one size fitting all, this however is not the case, if you have a normal size adult male head you can get it on but not fasten it, it's also very tight around the mouth
31/08/2015
2
Good
Very satisfied would use this company again
31/08/2015
2
Excellent
Always been delivered on time with no problems. The items are as described and you get what you pay for. The only time we had to return an item because of a need for a different size, the company replaced it immediately without any problems. Would use this company again (and have).
30/08/2015
2
Excellent
Great outfit - well made - was a bit weary after reading a few reviews - I adjusted the straps on shoulders as were a bit long- but ordered bigger size as the smaller one would have been too small .... All good and fun night had
30/08/2015
2
Excellent
The price was right for the outfit I purchased but the sizing guide was definitely out. I ordered a larger size and was glad I did. If I'd of followed the guide the outfit would of been way too small. The delivery process and tracking was excellent I knew exactly where my goods were from the point of purchase to collection/delivery.
30/08/2015
2
Excellent
This outfit is see through and it rained whilst wearing it and all the dots in it all ran onto white
30/08/2015
2
Good
Excellent costume so much more attention to detail then expected. Brilliant value for money.
Everyone commented on the parrots head cover for an umbrella handle. The hat was easy to wear and very recognisable as Mary Poppins.
30/08/2015
2
Excellent
Quick and effecient and q good price. We ordered 2 mad hatter outfits, only 1 off the hats was the proper mad hatter shape. Apart from that we're happy with our purchase
26/08/2015
2
Good
very pleased with product and delivery
26/08/2015
2
Excellent
Brilliant thanks
26/08/2015
2
Excellent
joke.co.uk reply:
Thank you for taking the time to leave us this review. It is always nice to hear back from customers about their experience shopping with us and the team will be delighted to hear you found our service to be brilliant. We look forward to welcoming you back again soon for your next fancy dress occasion.
27/08/2015
Can't fault the service from speaking to the adviser to receiving the good. Excellent quality and excellent service. Will definitely use you again.
26/08/2015
2
Excellent
fab costume ive been sent, the sizing is brilliant, i will need to give the pies a miss as it feels snug but in a good way ;) The delivery was fast and will use them again in the future for my next costumes
26/08/2015
2
Excellent
Sizing is not accurate - I ordered a M/L tshirt that said it was size 12-16. I even checked the measurements which said it would fit size 40 bust. I'm a 14 in most shops - and I wear size 36D bra. I struggled to get the top over my boobs and then the tshirt was tight on - it didn't look good and I didn't feel comfortable in it. I was disappointed and sent it back.
25/08/2015
2
Fair
joke.co.uk reply:
Thank you for taking the time to leave us feedback.We are sorry to hear that the costume was not the correct size. We endeavor to keep all sizing information up-to-date and our customer services team are more then happy to response to any sizing enquirers. Your feedback has been passed to the relevant department to investigate the sizing of this costume. Its our hope you'll be ordering again soon.
26/08/2015
Great products for adding some wow to your themed event, and great delivery and service too.
25/08/2015
2
Excellent
Fast delivery and great outfit, did not feel cheap like some fancy dress can do.
25/08/2015
2
Excellent
Very good service. Would definitely recommend. The package was beautifully wrapped and the best thing was, that all 3 things I'd ordered, came in the same package. In the past I've ordered things that come separately (and not all have arrived in time) which also means more postage fees.
The costume was good quality and a good price. I will definitely use them again.
24/08/2015
2
Excellent
Excellent service. Very fast delivery.
24/08/2015
2
Excellent
Excellent communication, great service
24/08/2015
2
Excellent
joke.co.uk reply:
Thank you for taking the time to leave us this wonderful review. Here at Jokers Masquerade, we always enjoy hearing back from customers about their experience shopping with us and the team will be delighted to read your kind comments. It is our hope that you will consider us again for all your future fancy dress needs.
25/08/2015
Speedy delivery very pleased with the wig.
23/08/2015
2
Excellent
Speedy delivery very pleased with the wig.
23/08/2015
2
Excellent
Super happy with lady maverick costume pritty and fits perfect
23/08/2015
2
Excellent
Brilliant product Much better than expected.
Daughter really pleased with her outfit for an 80s themed party.
Fast delivery.
Easy to deal with.
Would highly recommend using for fancy dress gear and wil definitely use if need dress-up again.
23/08/2015
2
Excellent
joke.co.uk reply:
We just wanted to take a moment to thank you for leaving us this wonderful review. It is always nice to hear back from customers about their experience shopping with us and the team will be delighted to hear that you will be using us again. We look forward to welcoming you back again soon for your next fancy dress occasion.
25/08/2015
Very good service, fast delivery and great quantity products. Very pleased
23/08/2015
2
Excellent
joke.co.uk reply:
Thank you for taking the time to leave us this wonderful review. Here at Jokers Masquerade, we always enjoy hearing back from customers about their experience shopping with us and the team will be delighted to read your kind comments. It is our hope that you will consider us again for all your future fancy dress needs.
26/08/2015
Brilliant fast delivery loved the outfits
22/08/2015
2
Excellent
Quick delivery but product wasn't great unfortunately.
22/08/2015
2
Fair
joke.co.uk reply:
Thank you for your feedback. We are sorry to hear that you were disappointed with the costume you have received. We do offer our customers a 14 day returns policy should you have any issues with the items ordered. We have arranged for our Customer Services team to contact you to see if we can resolve the issue. Many thanks.
25/08/2015
fabz he lv it great bday prez
22/08/2015
2
Excellent
The items were delivered to where I had asked for so that was very convenient. The quality of the items were the usual standard of fancy dress, pretty cheap looking but not cheap costing, the outfit was as advertised. I didn't have to contact the company so I can't really comment on the service, but they delivered quickly as promised.
22/08/2015
2
Good
Exactly what I ordered and arrived really quickly. Would use this shop again.
22/08/2015
2
Excellent
joke.co.uk reply:
We just wanted to take a moment to thank you for leaving us this wonderful review. It is always nice to hear back from customers about their experience shopping with us and the team will be delighted to hear that you will be using us again and recommending us to others. We look forward to welcoming you back again soon for your next fancy dress occasion.
25/08/2015
very happy with the fast delivery and the bear mask is greeaaat
21/08/2015
2
Excellent
Excellent, the costume came in a matter of days and was great value for money.
21/08/2015
2
Excellent
The whole experience from start to finish ordering from this website was no fuss and smooth.
The outfits ordered were of high quality and great fit - true to size.
I would not hesitate to order again.
19/08/2015
2
Excellent
Product slightly small, apart from that very good
19/08/2015
2
Excellent
Brilliant service as always Super quick shipping and great quality item.
18/08/2015
2
Excellent
Brilliant service Brilliant product Great Price
18/08/2015
2
Excellent
joke.co.uk reply:
Thank you for taking the time to leave us this wonderful review. It is always nice to hear back from customers about their experience shopping with us and the team will be delighted to hear you found our service to be brilliant. We look forward to welcoming you back again soon for your next fancy dress occasion.
19/08/2015
Jokers Masquerade really helped me out, I usually pay with my debit card but had to go on invoice which took time to arrange with my HQ but JM sorted me out and made sure the costumes were here on time for my event. Brilliant customer service, fantastic quality costumes, I personally wouldn't go anywhere else.
18/08/2015
2
Excellent
We ordered late, but the costumes still arrived well in time and we all looked great as a Flintstone family
18/08/2015
2
Excellent

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