Certificate for joke.co.uk

No. X5405E58A0CDC9D795C7397F0F2FF3B51
 

Approved on
01/08/2013
Valid until
31/07/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

1,242 reviews


4.74

Excellent

4.74 /5.00

Rating categories

Delivery (1,237) 4.85
Goods (1,236) 4.56
Customer service (1,208) 4.80


Overall rating 4.74
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 2,509 reviews have been collected.

Customer reviews

   
Arrived earlier than expected and pleased with the item, even though bit of a snug fit. Thought about returning it for alternative choice but returns seemed too much hassle so decided to keep it and breathe in.
5.00
Excellent

very satisfied with excellent service prompt delivery and quality and price of the goods , well done jokers
5.00
Excellent

Yes

All very good Surely repeat
5.00
Excellent

Very good service, well wrapped and quick delivery Will use again.
5.00
Excellent

joke.co.uk replies: 04/02/2016
Just wanted to take a second to thank you for taking the time to leave this review. I am pleased to hear that your order arrived with you ahead of schedule. Have a great time and your event and hope you visit our page again for your next fancy dress occasion.

Great product and prompt FREE delivery
5.00
Excellent

Very nice quality.
5.00
Excellent

I always collect from the warehouse. Turnaround is always very quick and efficient.
5.00
Excellent

The wig, necklace and sunglasses made my Hippie outfit for a fancy dress party I just attended. A satisfied customer.
4.00
Good

Good quality costume. Comfortable to wear. Really pleased.
5.00
Excellent

Fancy dress item was much better quality than I expected and excellent value for the price. Delivered ahead of schedule. A query the supplier had with my order was resolved over the phone in short order.
5.00
Excellent

joke.co.uk replies: 03/02/2016
Thank you for taking the time to leave your thoughts regarding your recent order with us. It is great to hear that the item that you received exceeded your expectations and we were able to get it delivered to you ahead of schedule. Have a great time at your event and hope to see you shopping with us again soon.

very satisfied with delivery, and the goods were of the quality expected.
4.67
Excellent

Delivered before estimated date, good quality and pretty good value.
5.00
Excellent

goods arrived but one item was in a damaged pack with damamged costume. Had to send back and wait for a refund.which took 2 weeks.
2.67
Fair

joke.co.uk replies: 02/02/2016
Thank you for taking the time to leave your comments. I am sorry to hear that the item that you ordered did not arrive to you in the condition that it should have. I can see from our records that you received your order on the 21st and a refund was issued on the 29th. This is within our returns terms and conditions stated on our website. I hope despite of this you still had a great party!

I ordered the little red riding hood costume for my Mum's birthday and loved it. Great service and great quality would highly recommend.
5.00
Excellent

joke.co.uk replies: 01/02/2016
Thank you for taking the time to leave this review. Hope your Mum had a good birthday and look forward to welcoming you back soon for your next fancy dress event.

The outfit is better than expected for the price and was packaged exceptionally well - would buy of the site again.
5.00
Excellent

Excellent service delivery as stated and granddaughter loved it.
5.00
Excellent

Ordered a wig for a fancy dress party. The delivery was quick, ordering and description of item clear. The wig is great Good quality and easy to comb and style. Would recommend to my friends and family.
5.00
Excellent

Very satisfied without product and it arrived before the expected delivery date.
5.00
Excellent

Ordering the items - easy to find on the website, good item description, easy checkout facility.
Receiving - v good communication re delivery slot, items arrived as promised, v fast delivery
Quality - items exactly what we expected, fantastic quality
Overall, great items, great service - will definitely use this company again
5.00
Excellent

joke.co.uk replies: 01/02/2016
Thank you for taking the time to leave your comments. I am pleased to hear that you are impressed with our speedy delivery service and the products that you have received. Look forward to welcoming you back again to our website soon.

Very good product, as described, and fast delivery to the Netherlands
5.00
Excellent

Perfect delivery on time and the ziggy costume corresponds to what I expected.
4.67
Excellent

Order arrived on time. I thought the wig was very cheap and was falling apart, was expecting more for my money.
3.67
Good

joke.co.uk replies: 01/02/2016
Thank you for taking the time to leave your thoughts regarding your purchases. I am sorry to hear that your items did not meet your expectations. Please be assured if our Customer Services Team had been contacted they would have been more than happy to have arranged something with you. Despite of this I hope that you still had a great time at your occasion.

order came in good time, quality was not as good as expected for the price but I am sure it will look good,
4.33
Good

The main two items I ordered were very good and the correct fit. Unfortunately, I ordered a sale item in the same size as the other two, only to find when it arrived that it was a small fit and in fact did not fit. To return the item I would have to pay postage and at the price I paid it just wasn't worth it Disappointed with the shop and will read every size detail very carefully in future.
4.00
Good

I was charge a delivery fee for something that could have been posted in the standard mail by the Royal Mail as I only brought caps for £3.99 but overall price doubles when postage was included. Common sense could have been applied
3.33
Fair

joke.co.uk replies: 29/01/2016
Thank you for taking the time to leave your thoughts regarding your order with us. We deliberately use tracked postage services on all our orders whether they are £1 or £100 in value so that we are able to see what happens with every order to provide the best possible customer service. I hope despite of this you will consider Jokers for your next fancy dress need.

The website, choices, sped of delivery etc were great.

Both costumes I ordered though did have parts that broke within a few minutes of wearing them.

Overall though I would definitely use again and would also recommend to others.
4.67
Excellent

Very satisfied, delivered extremely quickly with no problems. Packaged well and product was exactly what I expected it to be. Would definitely use them again
5.00
Excellent

I was very impressed with the whole service. Good tracking and prompt delivery followed by a great quality costume exactly as described. Really Pleased
5.00
Excellent

Got my 20s dress fab quality deff buy again many thanks Gaynor
5.00
Excellent

joke.co.uk replies: 29/01/2016
Just wanted to take a moment to thank you for taking the time to leave this review. Have a great time at your party and hope to see you visiting our page for your next fancy dress occasion.

Very satisfied with the outfit, fit as expected. Unfortunately had to return as the planned event was cancelled. Would definitely use again. Quick delivery & very informative.
5.00
Excellent

The Lady's Clown outfit was delivered well before the expected date and I was kept informed as to its whereabouts the entire length of its journey. As for the product...it's just perfect...and SUCH fun Thank you Jokers Masquerade - you've come up trumps
5.00
Excellent

Items arrived when they said they would. Good quality. Will use them again
5.00
Excellent

When I contacted the seller due to no delivery, they're response was quick and very helpful. They chased the delivery company and kept me posted every step of the way. A replacement item was sent which arrived very quickly. The item was as described. I would defiantly buy from them again.
4.67
Excellent

The costumes are really good But every website you look at, especially for woman, has every costume with sexy on. Sexy bat women, sexy cheerleader, sexy Wonder Woman. All the fancy dress outfits for women need to change a little most women are going for the men costumes
3.67
Good

Prompt delivery, as promised. Great product.
5.00
Excellent

Extremely satisfied with everything and would definitely recommend this company and use them again. I ordered three hats, all of which were very good quality. First class customer service with a swift and generous remedy to the fact that one of my original items was out of stock.
5.00
Excellent

joke.co.uk replies: 26/01/2016
Thank you for taking the time to leave this excellent review. It is great to hear such great feedback from one of our customers. Hope you have a great event and look forward to you visiting our page again in the future.

Excellent and Reliable. Recommended 100
5.00
Excellent

Great outfit for the price only got a good rating coz stockings were too tight All you needed was included will use this company again
4.67
Excellent

Great choice, fast service and a good quality outfit. I was very pleased with everything. I would definitely recommend this company to you and I will definitely be ordering from them again.
5.00
Excellent

The costume I ordered wasn't exactly what it stated on the box, bits of it looked tacky and threads were hanging from it.
Luckily I was able to fix it myself but paying nearly 30 pounds for this product was definitely not worth it.
2.67
Fair

joke.co.uk replies: 25/01/2016
Thank you for your comments. I am sorry to hear that the costume you received was not in the condition you were expecting. If time has allowed our friendly customer services team would have been more than happy to arrange a replacement for you. I hope despite of this you still had a great party.

joke.co.uk customer reviews

joke.co.uk

joke.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
customer.service@joke.co.uk
joke.co.uk

Owner
Abscissa.Com Limited
Kennet Side Union House
RG14 5PX Newbury
United Kingdom
Trade register
United Kingdom 04293645
Authorized representative
Mark Lewis
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with joke.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.