Certificate for cuckoo-clock.com

No. XA8F33103A27ABF165DE8BB9398EA2C71
 

Approved on
13/07/2011
Valid until
12/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for cuckoo-clock.com



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 34 Trusted Shops reviews collected in the last 12 months.
In total, cuckoo-clock.com has already collected 248 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/05/2018
Date of order
16/05/2018
16/05/2018
We are absolutely delighted with the cuckoo-clock, it is even more beautiful than it's photo depicted. The delivery went as planned and as expected, it arrived in excellent condition, packed so as to avoid damage from most rough handling experiences. We haven't hung the clock on the wall at its designated position yet, but we are very anxious to do so. Thank you so very much indeed. Regards.
5.00
Excellent

Date of publication
27/04/2018
Date of order
27/04/2018
27/04/2018
First rate company will buy again
5.00
Excellent

Date of publication
04/04/2018
Date of order
02/04/2018
04/04/2018
Excellent service and delivery
5.00
Excellent

Date of publication
03/04/2018
Date of order
02/04/2018
03/04/2018
Everything is perfect except for the delivery. Our clock was within 200-300 kilometers from delivery and it took them over a week to deliver it to us. It finally arrived late yesterday afternoon..
3.67
Good

Date of publication
03/04/2018
Date of order
03/04/2018
03/04/2018
I was rather disappointed when I discovered the cuckoo clock had a modern battery movement and not the traditional mechanical movement, However I am pleased with the clock and enjoy the different tunes playing.
Thank you for sending it so quickly.
Kind regards
Penelope
4.33
Good

Date of publication
02/04/2018
Date of order
02/04/2018
02/04/2018
Fantastic clock absolutley beautiful
5.00
Excellent

Date of publication
12/03/2018
Date of order
12/03/2018
12/03/2018
Couldn’t believe how quick we received our cuckoo clock
5.00
Excellent

Date of publication
10/03/2018
Date of order
10/03/2018
10/03/2018
The cuckoo - clock is delightful and very special. Its beautifully hand and lovely to admire and listen to.The website took the strain out of the decision making with cuckoo audio clips which are helpful. Ordering the clock was easy and the delivery time was two days to the UK.The clock was very well boxed. Setting up was straight forward with clear instructions. Thank you.
5.00
Excellent

Date of publication
04/03/2018
Date of order
04/03/2018
04/03/2018
I ordered this cuckoo clock from Germany. The clock arrived very quickly with excellent packaging.
Love the clock. Exactly as described on the website.
5.00
Excellent

Date of publication
28/02/2018
Date of order
28/02/2018
28/02/2018
This is my 2nd order for Cuckoo clock from this shop and Adolf Herr making . Very impressive .
5.00
Excellent

Date of publication
03/02/2018
Date of order
03/02/2018
03/02/2018
The clock is beautiful but it was damaged inside,there was a bent part inside the clock , brought it to a clock repair person he said it was damaged when it was put together
5.00
Excellent

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
A very efficient company.Good customer service
5.00
Excellent

Date of publication
16/01/2018
Date of order
14/01/2018
16/01/2018
Very good customer service :) love clock defiantly order again :)
5.00
Excellent

Date of publication
16/01/2018
Date of order
14/01/2018
16/01/2018
Good’s packaging excellent,only one problem night switch wire was not supplied with clock. It was not in clock or in packaging could you discuss this with Adolf Herr as he indicated he could supply one. Thank you,very pleased with this experience dealing with your company. Bob Lodge
4.67
Excellent

Date of publication
07/01/2018
Date of order
07/01/2018
07/01/2018
Clock arrived on time for Christmas and in excellent working order. Easy to set up with the instructions provided. The clock is even more beautiful than it looks online
5.00
Excellent

Date of publication
01/01/2018
Date of order
01/01/2018
01/01/2018
Delivery was fast and clock was extremely well packed
5.00
Excellent

Date of publication
12/12/2017
Date of order
12/12/2017
12/12/2017
Goods arrived by post and not by DHL, and there was no number to check where the. progress of the parcel. But am pleased with clock and may buy another one next year,
4.33
Good

Date of publication
24/10/2017
Date of order
24/10/2017
24/10/2017
Everything was and has been wonderful, except the UPS driver delivered to the correct address but on the wrong street. My wife was so excited she kept up with the detective work until it was located 2 blocks away.
The clock was well packed and has good direction. It is quality. Thank YOU
4.67
Excellent

Date of publication
23/10/2017
Date of order
23/10/2017
23/10/2017
Although I have not seen the clock personally, as it was delivered directly to the recipient in South Africa, but from her feedback that she given me, I can therefore rate you guys with 5 stars

Well done to all

David Miller
4.33
Good

Date of publication
21/10/2017
Date of order
21/10/2017
21/10/2017
Nice cuckoo clocks. Needs more variety of product.
4.67
Excellent

Date of publication
21/10/2017
Date of order
21/10/2017
21/10/2017
Excellent service. In terms of goods there is a shortlist of products like the high end pyramids which you cand find in other stores.
4.67
Excellent

Date of publication
08/10/2017
Date of order
08/10/2017
08/10/2017
OVERALL THE PRODUCT IS BEST AND I AM SATISFIED WITH IT. BUT DELIVERY WAS NOT PROMPT AND I HAD TO TAKE MUCH PAIN IN TRACKING MY PRODUCT.
I WAS EXPECTING THAT YOU WOULD TAKE THE COGNIZANCE OF DELIVERY OF THE PRODUCT WHICH YOU DID NOT TAKE.
BUT THE WATCH IS VERY GOOD AND I AM HAPPY WITH IT;FOR WHICH I THANKS.
4.00
Good

Date of publication
07/10/2017
Date of order
07/10/2017
07/10/2017
Simply gorgeous clock. Fantastic quality too Would recommend. Boxed beautifully too and packed well.
5.00
Excellent

Date of publication
26/09/2017
Date of order
26/09/2017
26/09/2017
My grandchildren loved their cuckoo clock and I'm thankful for your perfect service thank you
5.00
Excellent

Date of publication
21/09/2017
Date of order
21/09/2017
21/09/2017
We are absolutely delighted with our cuckoo clock. It is exquisitely made and looks stunning on the wall. Service and delivery was excellent too. We would thoroughly recommend.
5.00
Excellent

Date of publication
19/09/2017
Date of order
19/09/2017
19/09/2017
Birthday present for my mother who loves cuckoo clocks. I don't know anything about them and had questions that weren't answered on website. Called and spoke directly with Mr. Duffner and he was excellent in providing all the answers and helping me with my order. My mother loved it and was impressed it came directly from Germany with an official signature from the maker. I'm #1 son for the year
5.00
Excellent

Date of publication
03/09/2017
Date of order
03/09/2017
03/09/2017
could not be happer,every thing went to plan would do it all again
5.00
Excellent

Date of publication
27/08/2017
Date of order
27/08/2017
27/08/2017
Beautiful in every way possible. I could watch it for hours
5.00
Excellent

Date of publication
16/08/2017
Date of order
16/08/2017
16/08/2017
I simply love my clock I have wanted one for a very long time It came quickly and very well packed. I had no problems with assembly. I'm ready for another one
5.00
Excellent

Date of publication
29/07/2017
Date of order
29/07/2017
29/07/2017
This clock was purchased to replace one bought in Bavaria many years ago, which had to be manually wound. This clock looks very similar except there is no man in a second window.
Our new clock has a beautiful tone to the music and is a delight to look at.
Our only question would be why have a cuckoo echo as you have to listen very carefully to count or half the total calls Keeps great time.
5.00
Excellent

Date of publication
05/07/2017
Date of order
05/07/2017
05/07/2017
The delivery was super fast. Expected minimum 10 days to deliver but delivered within half of that time.
5.00
Excellent

Date of publication
04/07/2017
Date of order
04/07/2017
04/07/2017
Service and product could not have been better. Recommend this to anyone
5.00
Excellent

Date of publication
27/06/2017
Date of order
27/06/2017
27/06/2017
I am not happy with the price which i get, the clock from the same manufacturer I am getting at half price.
3.00
Fair

Date of publication
27/06/2017
Date of order
27/06/2017
27/06/2017
Perfect purchase experience. Thank you for the great service and product.
5.00
Excellent

cuckoo-clock.com customer reviews

cuckoo-clock.com

cuckoo-clock.com was certified by Trusted Shops on 13/07/2011.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckoo-clock.com
cuckoo-clock.com
Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with cuckoo-clock.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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