Certificate for cuckoo-clock.com

No. XA8F33103A27ABF165DE8BB9398EA2C71
 

Approved on
13/07/2011
Valid until
12/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for cuckoo-clock.com



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 30 Trusted Shops reviews collected in the last 12 months.
In total, cuckoo-clock.com has already collected 262 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
08/12/2018
Date of order
08/12/2018
08/12/2018
Amazing prompt and courteous service
5.00
Excellent

Date of publication
05/12/2018
Date of order
28/11/2018
05/12/2018
A+++++ excellent service.
5.00
Excellent

Date of publication
20/11/2018
Date of order
20/11/2018
20/11/2018
Excellent service and excellent product.Bought as a 1st birthday present for my grandson who loves the similar clock we were given by friends.
5.00
Excellent

Date of publication
19/11/2018
Date of order
17/11/2018
19/11/2018
All the way to south africa without any hassle
5.00
Excellent

Date of publication
16/10/2018
Date of order
16/10/2018
16/10/2018
We love our clock and were very happy with the service given. It arrived safely and is on the wall, doing what cuckoo clocks do
5.00
Excellent

Date of publication
07/10/2018
Date of order
06/10/2018
07/10/2018
works good, quick delivery
5.00
Excellent

Date of publication
06/10/2018
Date of order
06/10/2018
06/10/2018
Everything was shipped in a timely manner and arrived exactly as described
5.00
Excellent

Date of publication
23/09/2018
Date of order
23/09/2018
23/09/2018
Fast and reliable service.
4.67
Excellent

Date of publication
08/09/2018
Date of order
08/09/2018
08/09/2018
Great looking piece for years to come. Clock was double packed so well. I"m so happy.
5.00
Excellent

Date of publication
22/07/2018
Date of order
22/07/2018
22/07/2018
Very happy with my purchase, delivery was fast . exactly as described and seems to be very good quality ...
5.00
Excellent

Date of publication
13/07/2018
Date of order
10/07/2018
13/07/2018
Felt assured clock would safely arrive thankyou mary
4.67
Excellent

Date of publication
11/07/2018
Date of order
11/07/2018
11/07/2018
I believe that prior to purchase the company should post the approximate length of delivery.
3.67
Good

Date of publication
03/07/2018
Date of order
26/06/2018
03/07/2018
Very happy with service , shopping made easy , purchase and payment easy .. Delivery was fast and so far very happy with the clock . though its a present for my wife's birthday at the end of July so it won't be used properly until then . very simply instructions and clock did exactly as advertised .. So happy out ..
5.00
Excellent

Date of publication
28/06/2018
Date of order
28/06/2018
28/06/2018
I never received my clock. Please respond. Thank you. Randall Cottingham (rhettbutler1865)
1.00
Very Poor

Date of publication
16/05/2018
Date of order
16/05/2018
16/05/2018
We are absolutely delighted with the cuckoo-clock, it is even more beautiful than it's photo depicted. The delivery went as planned and as expected, it arrived in excellent condition, packed so as to avoid damage from most rough handling experiences. We haven't hung the clock on the wall at its designated position yet, but we are very anxious to do so. Thank you so very much indeed. Regards.
5.00
Excellent

Date of publication
27/04/2018
Date of order
27/04/2018
27/04/2018
First rate company will buy again
5.00
Excellent

Date of publication
04/04/2018
Date of order
02/04/2018
04/04/2018
Excellent service and delivery
5.00
Excellent

Date of publication
03/04/2018
Date of order
02/04/2018
03/04/2018
Everything is perfect except for the delivery. Our clock was within 200-300 kilometers from delivery and it took them over a week to deliver it to us. It finally arrived late yesterday afternoon..
3.67
Good

Date of publication
03/04/2018
Date of order
03/04/2018
03/04/2018
I was rather disappointed when I discovered the cuckoo clock had a modern battery movement and not the traditional mechanical movement, However I am pleased with the clock and enjoy the different tunes playing.
Thank you for sending it so quickly.
Kind regards
Penelope
4.33
Good

Date of publication
02/04/2018
Date of order
02/04/2018
02/04/2018
Fantastic clock absolutley beautiful
5.00
Excellent

Date of publication
12/03/2018
Date of order
12/03/2018
12/03/2018
Couldn’t believe how quick we received our cuckoo clock
5.00
Excellent

Date of publication
10/03/2018
Date of order
10/03/2018
10/03/2018
The cuckoo - clock is delightful and very special. Its beautifully hand and lovely to admire and listen to.The website took the strain out of the decision making with cuckoo audio clips which are helpful. Ordering the clock was easy and the delivery time was two days to the UK.The clock was very well boxed. Setting up was straight forward with clear instructions. Thank you.
5.00
Excellent

Date of publication
04/03/2018
Date of order
04/03/2018
04/03/2018
I ordered this cuckoo clock from Germany. The clock arrived very quickly with excellent packaging.
Love the clock. Exactly as described on the website.
5.00
Excellent

Date of publication
28/02/2018
Date of order
28/02/2018
28/02/2018
This is my 2nd order for Cuckoo clock from this shop and Adolf Herr making . Very impressive .
5.00
Excellent

Date of publication
03/02/2018
Date of order
03/02/2018
03/02/2018
The clock is beautiful but it was damaged inside,there was a bent part inside the clock , brought it to a clock repair person he said it was damaged when it was put together
5.00
Excellent

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
A very efficient company.Good customer service
5.00
Excellent

Date of publication
16/01/2018
Date of order
14/01/2018
16/01/2018
Very good customer service :) love clock defiantly order again :)
5.00
Excellent

Date of publication
16/01/2018
Date of order
14/01/2018
16/01/2018
Good’s packaging excellent,only one problem night switch wire was not supplied with clock. It was not in clock or in packaging could you discuss this with Adolf Herr as he indicated he could supply one. Thank you,very pleased with this experience dealing with your company. Bob Lodge
4.67
Excellent

Date of publication
07/01/2018
Date of order
07/01/2018
07/01/2018
Clock arrived on time for Christmas and in excellent working order. Easy to set up with the instructions provided. The clock is even more beautiful than it looks online
5.00
Excellent

Date of publication
01/01/2018
Date of order
01/01/2018
01/01/2018
Delivery was fast and clock was extremely well packed
5.00
Excellent

cuckoo-clock.com customer reviews

cuckoo-clock.com

cuckoo-clock.com was certified by Trusted Shops on 13/07/2011.

Contact
Schwarzwaldstraße 7
78141 Schönwald
Germany
Tel: +49-(0)7722/77154
Fax: +49-(0)7722/920425
post@cuckoo-clock.com
cuckoo-clock.com
Owner
ISDD GmbH
Schwarzwaldstraße 7
78141 Schönwald
Germany
Trade register
Amtsgericht Freiburg HRB 602595
Authorized representative
Reiner Duffner, Claus-Stefan Duffner
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with cuckoo-clock.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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