Test My Allergy USA- Logo - reviews

Test My Allergy USA
Reviews:

156 reviews in the last 12 months215 total reviews  

3.51
Good
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Top positive review

Feb 10, 2024
 Verified review
The results are helpful in many ways. I do have a concern that because the testing is done in the UK, and I live in the US, that some items which would show up strongly are not included. For example, Madrona trees are in the NW, north of Seattle, where I live, but may not be in the list of environmental items being tested. Also, I'm very allergic to house dust, but don't see it listed. I have ongoing sinus issues and wondering if there are a number of substances that only came to 84%, but collectively could make a difference. On another note, I am grateful that this test has been made affordable, and realize that I am probably wanting too much for the money. Thank you for providing a low cost alternative.

Top negative review

Jan 31, 2024
 Verified review
I hate to say it but I believe Test My Allergy is a scam. I had ordered one test for the basic hair test. Plucked hairs from my scalp. I thought it was great and a year or so later, I decided to purchase the premium hair test to check for the things that weren't checked for in the basic test. Plucked the hair from my scalp- hair had not been cut between tests. I was expecting the new test to have the same information as the first test along with new information that wasn't tested for in the first test. Yea, I received all new information. Very few same items. Like food sensitivities- a whole bunch of new ones and maybe 3 repeat ones. How can around 20 food sensitivities all change and go away in less than 2 years time? Especially when I hadn't changed my diet or lifestyle at all. After I received my second test and seen the results didn't even remotely match my first test, I started to look up reviews for TMA. It seems they have excellent reviews for people who order 1 test- or select that they want to do a retest. But for those who do 2 tests under different names but same hair- those are the ones who are getting drastically different results like mine. Which when paired with my results and after seeing other people's feedback- I think Test My Allergy is a scam service. Before you use this service, please do your research and look at feedback from other people. I seen people who ordered 2 tests at the exact same time and plucked hairs at the same time- but both tests were different. The company may have a good idea, but it needs more work and testing before taking money from people and selling it as a product.
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Reviews for Test My Allergy USA

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6 days ago
 Verified review

Fast results, But Needs Better Shipping Procedure

Fast results, easy to understand and well presented. However, I think it'd be way better, if you provided an actual kit for the samples - as in, we pay for such and such test, you mail us a kit that includes instructions, a container for the samples, and packaging for shipping to you (shipping price already paid) so that we can mail from our home. It's frustrating wondering if I even did the sample right, packaged it right, and then the annoyance of having to go to the USPS post office just to mail it. Plus I had my suspicions that this was a scam because there WASN'T a kit. How did I know that this was going to a legit lab? The address was to a mailing supply store, not an actual address of a lab. I had no way of knowing, so when I got the email with my results, my relief was immense.
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7 days ago
 Verified review
Initial reception of blood tests were never acknowledged, even after first chat request. An email, never arrived for test results either. However, Bailey, kindly sent over the PDF with all info. thru the chat. Thank you, Bailey.
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8 days ago
 Verified review

purchase confirmation email

Haven't received the confirmation email with the link/form. Asked for help via chat. Elliot provided the link that leads to a downloadable form with instructions. Very helpful. Thank you so much, Elliot!
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Mar 2, 2024
 Verified review
Jordan, my TestMyAllergy representative did not give up… Email - asking if I had received an email would’ve resolved this question - at the start!
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Mar 4, 2024
 Verified review

Helpful 24/7 online chat

The 24/7 online chat with Avery was very helpful. I received a quick and complete answer, and the interaction was very professional and polite.
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8 days ago
 Verified review
The 24/7 Live Chat was very helpful. I spoke with Angel, who gave me the information I needed quickly.
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8 days ago
 Verified review

Very helpful

We do this test once a year for our dog. Its very helpful to realize what food he is allergic to.
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10 days ago
 Verified review
It didn’t take long to get results back. The results were easy to read and understand.
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Mar 5, 2024
 Verified review
Great test I love it! Show more specifically what we can’t eat, and what is safe
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12 days ago
 Verified review

Excellent information!

I especially appreciate the extensive information that comes with the report.
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Mar 7, 2024
 Verified review

Thanks Avery!

Instant chat connection and Avery helped me resolve my concern. Thanks
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Mar 7, 2024
 Verified review
Instant chat connection to help me.
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9 days ago
 Verified review
Fast service and answers
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Mar 13, 2024
 Verified review
Kai was great
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Mar 4, 2024
 Verified review
Really happy
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Mar 9, 2024
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Mar 4, 2024
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Mar 3, 2024
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Mar 15, 2024
 Verified review
I was never given instructions on the allergy test I purchased, never received a confirmation email. I waited weeks for it to be delivered in the mail but it never was. I put in a dispute with Paypal and that is when I find out it's not a test delivered in the mail. I followed the instructions in the message from the paypal dispute, and as of today (3 days later) I still don't have the email I was suppose to get with the instructions and where to send it.
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Feb 29, 2024
 Verified review
It is not a physical product. They supposedly email you a form but I never got it. When I emailed them I was ignored until after I filed a claim with Paypal. They sent me a link in the Paypal dispute but I have no confidence that I will receive an email result when they never sent an email confirmation with instructions after payment. And Paypal has not issued a refund with my dispute.
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Answer by Test My Allergy USA
Mar 4, 2024
Thank you for your review. I am very sorry to hear you are not completely satisfied with the service. I am pleased to confirm your order confirmation email was sent on 30th January and contained your patient submission link, and I can see you completed your patient submission details 6th February and we emailed you a copy of your completed form. If you have any questions, queries, or concerns regarding your test, please do not hesitate to contcat our team who will be more than happy to assist. Donna Customer Service Manager