Certificate for juniqe.co.uk

No. XBF6E9F441E8E33BBC441B730372F8310
 

Approved on
07/05/2018
Valid until
06/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for juniqe.co.uk



Excellent

4.51/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 384 Trusted Shops reviews collected in the last 12 months.
In total, juniqe.co.uk has already collected 1,068 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
04/12/2019
Date of order
26/11/2019
04/12/2019
seamless efficient great service and product
5.00
Excellent

Date of publication
03/12/2019
Date of order
26/11/2019
03/12/2019
The prints look even better than they do on the screen. Good quality paper/ card so easy to frame. Very fast delivery to the UK.
5.00
Excellent

Date of publication
02/12/2019
Date of order
17/11/2019
02/12/2019
Ok customer service sorted issye
3.33
Fair

juniqe.co.uk replies: 03/12/2019
Happy to hear you had a such a positive experience! See you back at JUNIQE soon!

Date of publication
29/11/2019
Date of order
22/11/2019
29/11/2019
Love Love Love my posters

Ordered on the Friday afternoon and safely delivered Thursday morning... packaged so carefully too

Cannot wait to frame them and will not hesitate to use Juniqe again
I highly recommend
5.00
Excellent

Date of publication
28/11/2019
Date of order
21/11/2019
28/11/2019
From start to finish excellent, speedy service. Fabulous posters packaged really well. Great introductory offer made my purchase excellent value.
5.00
Excellent

Date of publication
23/11/2019
Date of order
16/11/2019
23/11/2019
Prompt delivery and all products wrapped properly
4.67
Excellent

juniqe.co.uk replies: 03/12/2019
Glad to see that everything went the way we designed it. :) Thank you for your feedback and have see you hopefully soon!

Date of publication
17/11/2019
Date of order
09/11/2019
17/11/2019
Great quality prints
5.00
Excellent

Date of publication
14/11/2019
Date of order
07/11/2019
14/11/2019
Good delivery time for an item coming from abroad (Germany in this case). Solid packaging. Very pleased with the quality of the product and the condition was perfect.
5.00
Excellent

Date of publication
14/11/2019
Date of order
07/11/2019
14/11/2019
had an issue with the first order (totally my fault) They were brilliant.
5.00
Excellent

Date of publication
12/11/2019
Date of order
04/11/2019
12/11/2019
My 2nd time ordering in as many weeks, I just love the selection available and the quality is superb. Very happy, thanks
5.00
Excellent

Date of publication
12/11/2019
Date of order
03/11/2019
12/11/2019
Cannot fault quality the product never lets you down and the range of product offerings is exceptional What a smashing site to browse.........enjoy yourselves you will not be disappointed.
4.67
Excellent

juniqe.co.uk replies: 21/11/2019
Happy to hear you had a such a positive experience! See you back at JUNIQE soon!

Date of publication
10/11/2019
Date of order
03/11/2019
10/11/2019
I've requested my order the 3rd Nov, according to to the purchase order and payment receipt the shipping will be on place in 2/3working days. Today is 10th Nov, the item never arrived, your website doesn't have a contact number to be in touch, track number provide limited information (only said the order has been produced, nothing else) and your automatic customer service chat is not funtional.
1.00
Very Poor

juniqe.co.uk replies: 21/11/2019
We're sorry to hear it took a little longer than expected! It's great to see that you're our customer service already took good care of you though. :) Hope to see back at JUNIQE soon!

Date of publication
10/11/2019
Date of order
03/11/2019
10/11/2019
prompt delivery of ordered products. Posters came packaged well, plastic-free :)
5.00
Excellent

Date of publication
09/11/2019
Date of order
02/11/2019
09/11/2019
Love our new art work. The price was reasonable, the paper quality was good and delivery was within 2-3 days. Excellent service.
5.00
Excellent

Date of publication
09/11/2019
Date of order
02/11/2019
09/11/2019
Easy to purchase and order arrived earlier than expected
5.00
Excellent

Date of publication
06/11/2019
Date of order
28/10/2019
06/11/2019
Alles Bestens:)
5.00
Excellent

Date of publication
01/11/2019
Date of order
23/10/2019
01/11/2019
Excellent as usual.
5.00
Excellent

Date of publication
01/11/2019
Date of order
25/10/2019
01/11/2019
Beautiful posters
5.00
Excellent

Date of publication
30/10/2019
Date of order
23/10/2019
30/10/2019
Very fast delivery and good quality prints Thanks
5.00
Excellent

Date of publication
30/10/2019
Date of order
22/10/2019
30/10/2019
Packaged well and great posters.
5.00
Excellent

Date of publication
28/10/2019
Date of order
20/10/2019
28/10/2019
Stunning prints from Junique, superb quality and super fast delivery. Such a great choice aswell. I will be ordering again very soon:))))
5.00
Excellent

Date of publication
28/10/2019
Date of order
20/10/2019
28/10/2019
Im going to go mad buying from you. Fabulous
5.00
Excellent

Date of publication
26/10/2019
Date of order
16/10/2019
26/10/2019
Could not rate them more highly, fantastic product and great customer service 10/10
5.00
Excellent

Date of publication
23/10/2019
Date of order
16/10/2019
23/10/2019
Great service &goods would recommend anyone to shop with you
5.00
Excellent

Date of publication
23/10/2019
Date of order
16/10/2019
23/10/2019
Terrible customer server
1.67
Poor

juniqe.co.uk replies: 06/11/2019
Sorry to hear you're weren't pleased with our customer service level! I do see that one of our heroes already solved the problem for you. Hope to see you soon again!

Date of publication
22/10/2019
Date of order
05/09/2019
22/10/2019
For the £250 price, the paper used for these prints was poor at best and the frames were so flimsy that both fell apart within an hour of being hung. Had to buy replacement frames from a different supplier. Really, really poor.
2.33
Poor

juniqe.co.uk replies: 06/11/2019
So sorry to hear the quality wasn't quite as expected! In this case you can always use our returns-center where you can choose from different options. We will use that information to improve the quality of our products!

Date of publication
21/10/2019
Date of order
13/10/2019
21/10/2019
long delivery, but it arrived after 7 days.
5.00
Excellent

Date of publication
21/10/2019
Date of order
18/08/2019
21/10/2019
Great quality prints & quick delivery, very satisfied
5.00
Excellent

Date of publication
13/10/2019
Date of order
18/09/2019
13/10/2019
Never received my full order and no option to speak with customer service disappointing
1.00
Very Poor

juniqe.co.uk replies: 18/10/2019
So sorry to hear you had such a bad experience and only received a part of your order! We apologize for the fact you couldn't find our contact information, we've recently fixed the bug and our contact info is now clearly displayed in our chatbot, may you ever need to contact us! We will make sure our customer service team will contact you about the missing part of your order.

Date of publication
13/10/2019
Date of order
06/10/2019
13/10/2019
An absolute incredible service, they deserve a 5 starts
5.00
Excellent

Date of publication
12/10/2019
Date of order
05/10/2019
12/10/2019
£15 for a postcard. Total rip off
1.00
Very Poor

juniqe.co.uk replies: 18/10/2019
Sorry to hear our prices weren't as competitive as you would have liked! Subscribe to our newsletter to stay up to date with all our sales & promotions!

Date of publication
12/10/2019
Date of order
05/10/2019
12/10/2019
Excellent service and prompt delivery.
5.00
Excellent

Date of publication
10/10/2019
Date of order
03/10/2019
10/10/2019
Great customer service and speedy delivery
4.00
Good

Date of publication
09/10/2019
Date of order
02/10/2019
09/10/2019
Great service and great items.
5.00
Excellent

Date of publication
05/10/2019
Date of order
28/09/2019
05/10/2019
Unique item perfect present. Quick delivery and packaged well
5.00
Excellent

Date of publication
01/10/2019
Date of order
24/09/2019
01/10/2019
No comment to make
3.67
Good

Date of publication
30/09/2019
Date of order
19/09/2019
30/09/2019
Slight issue with website applying discount code. Customer services team very helpful and applied the discount retrospectively.
5.00
Excellent

Date of publication
28/09/2019
Date of order
10/09/2019
28/09/2019
Absolutely love the pictures for my newborn babies room
5.00
Excellent

Date of publication
24/09/2019
Date of order
16/09/2019
24/09/2019
The worst delivery experience I’ve ever had. Not only courier was terrible but it’s also impossible to talk to Soemone at juniqe. Chatbot is terribly useless and no other way of contact if offered
1.67
Poor

juniqe.co.uk replies: 18/10/2019
So sorry to hear you had such a bad experience! We've recently fixed the bug and our contact info is now clearly displayed in our chatbot, may you ever need to contact us! Hopefully see you back soon at JUNIQE!

Date of publication
24/09/2019
Date of order
16/09/2019
24/09/2019
Fast efficient service by the company, unfortunately the carrier service was not good
4.33
Good

juniqe.co.uk

juniqe.co.uk was certified by Trusted Shops on 07/05/2018.

Contact
Köpenicker Straße 126
10179 Berlin
Germany
service@juniqe.com
juniqe.co.uk
Owner
Kollwitz Internet GmbH
Köpenicker Straße 126
10179 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153916
Authorized representative
Marc Pohl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with juniqe.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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