Certificate for juniqe.co.uk

No. XBF6E9F441E8E33BBC441B730372F8310
 

Approved on
07/05/2018
Valid until
06/05/2021
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for juniqe.co.uk



Good

4.44/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 181 Trusted Shops reviews collected in the last 12 months.
In total, juniqe.co.uk has already collected 1,162 reviews.

Customer reviews

   
Date of publication
07/08/2020
Date of order
26/07/2020
07/08/2020
Completely happy with my purchase and speed of service
5.00
Excellent

Date of publication
05/08/2020
Date of order
29/07/2020
05/08/2020
5.00
Excellent

Date of publication
04/08/2020
Date of order
28/07/2020
04/08/2020
Quick delivery, beautiful picture
5.00
Excellent

Date of publication
03/08/2020
Date of order
13/06/2020
03/08/2020
Packaging was damaged on delivery and product was low quality with dents in the canvas and the frame underneath was poking through. You won’t get a refund, instead you get a hybrid voucher thing and 4 weeks later, I’ve still not received even that. Really disappointed.
2.00
Poor

Date of publication
03/08/2020
Date of order
25/07/2020
03/08/2020
Great service and products, very pleased.
5.00
Excellent

Date of publication
03/08/2020
Date of order
27/07/2020
03/08/2020
not received yet 7 days later
2.00
Poor

Date of publication
31/07/2020
Date of order
25/07/2020
31/07/2020
Quickness and safety of parcel
5.00
Excellent

Date of publication
31/07/2020
Date of order
24/07/2020
31/07/2020
Easy process to order. Good choice, quick delivery, quality products. Very pleased!
5.00
Excellent

Date of publication
28/07/2020
Date of order
12/07/2020
28/07/2020
Lovely quality, great colour printed posters.
5.00
Excellent

Date of publication
26/07/2020
Date of order
12/07/2020
26/07/2020
Great print posted rolled up-in a box ! The box arrived crushed with multiple creases on the print. Prints and posters should be posted in a tube!
2.00
Poor

Date of publication
25/07/2020
Date of order
02/07/2020
25/07/2020
5.00
Excellent

Date of publication
23/07/2020
Date of order
16/07/2020
23/07/2020
These are very beautiful masks , so very well made . Such vibrant colours and such lovely designs. Also breathable and comfortable to wear .
5.00
Excellent

Date of publication
23/07/2020
Date of order
16/07/2020
23/07/2020
I have been for the last 2 days, trying to return the items that were delivered this week on Tuesday 21st June
I wasn’t happy at all the items, yet i am still waiting for someone to contact me regarding my refund!
Not Happy With Very Poor Customer Service
1.00
Very Poor

Date of publication
19/07/2020
Date of order
12/07/2020
19/07/2020
5.00
Excellent

Date of publication
19/07/2020
Date of order
12/07/2020
19/07/2020
I bought two canvases, one of a bear and the other of a wolf. They are very different from other animal paintings. They are stunningly beautiful. The paintings were delivered to me within a few days - excellent service.
5.00
Excellent

Date of publication
13/07/2020
Date of order
30/06/2020
13/07/2020
5.00
Excellent

Date of publication
12/07/2020
Date of order
05/07/2020
12/07/2020
Good products regularly updated with efficient online ordering
5.00
Excellent

Date of publication
07/07/2020
Date of order
30/06/2020
07/07/2020
Everything arrived safely, very well packaged and on time.
Really pleased with all the pictures and frames I purchased.
5.00
Excellent

Date of publication
06/07/2020
Date of order
29/06/2020
06/07/2020
5.00
Excellent

Date of publication
03/07/2020
Date of order
26/06/2020
03/07/2020
I hd
5.00
Excellent

Date of publication
01/07/2020
Date of order
07/06/2020
01/07/2020
Have contacted customer services regarding undelivered poster and still no reply. I received part of my order and was fully happy with it, but this was nearly two weeks ago ????????
2.00
Poor

juniqe.co.uk replies: 15/07/2020
Hey Lesley, So sorry for the delay in our response! It looks like one of our CS agents has helped you to a pleasing result! Glad to see we were able to help. Greetings and have a lovely eveing, Team JUNIQE

Date of publication
01/07/2020
Date of order
28/06/2020
01/07/2020
Though I received the 'your item has been shipped' email, it has now been longer than the suggested ten working days. I have emailed several times to try and find out what has happened to my order and when it will arrive... but have still received no update. I understand businesses are stretched because of Covid, but would still expect a response of some kind. Juniqe - if you read this, PLEASE get
1.00
Very Poor

juniqe.co.uk replies: 21/07/2020
Hey Liam, So sorry to make you worried! It looks like one of our heroes replied and helped you solve the issue. Feel free to give him a shout if you have any more concerns or queries! Greetings, Your Team JUNIQE

Date of publication
01/07/2020
Date of order
24/06/2020
01/07/2020
Purchased 2 framed pictures, which turned out much better than I expected,
And turned up quickly, would definitely order from here again.
5.00
Excellent

Date of publication
29/06/2020
Date of order
22/06/2020
29/06/2020
Excellent service. Was delivered very quickly and was well packaged. Artwork was exactly as hoped and looks fabulous in its new frames.
5.00
Excellent

Date of publication
29/06/2020
Date of order
22/06/2020
29/06/2020
Order delivered promptly. Great quality and well packaged for transit from Germany.
5.00
Excellent

Date of publication
28/06/2020
Date of order
21/06/2020
28/06/2020
A very good choice of posters. Prompt delivery. No problems with delivery. Excellent packaging. Have used them 3 rimes, and will use them again. Well done.
5.00
Excellent

Date of publication
27/06/2020
Date of order
19/06/2020
27/06/2020
No sign of my order and no information about when to expect it
1.00
Very Poor

juniqe.co.uk replies: 21/07/2020
Hey Melanie, So sorry for any inconvenience the lack of communication may have caused! It does look like your order has arrived to you in one piece! Feel free to shoot us a message via our FAQs in case we can still help. :) Greetings, Your Team JUNIQE

Date of publication
23/06/2020
Date of order
14/06/2020
23/06/2020
Paid quite a bit of money for an item that has not been received but showing as being delivered. Waiting to see how / if this will be resolved.
1.00
Very Poor

juniqe.co.uk replies: 21/07/2020
Hey there, So sorry for the delayed delivery! I see it all arrived! We hope it makes you smile every day you see it. :) Greetings, Your Team JUNIQE

Date of publication
14/06/2020
Date of order
07/06/2020
14/06/2020
I liked the products and the information from the company
5.00
Excellent

Date of publication
11/06/2020
Date of order
04/06/2020
11/06/2020
Great quality posters, quick service. Haven’t been disappointed yet!!
5.00
Excellent

Date of publication
08/06/2020
Date of order
21/05/2020
08/06/2020
Contacting the company isn't the easiest thing to do it appears they have one person dealing with contacts. Their tracking is a joke all it says is to contact them if you don't get your products in 10 days. There aren't timely updates on your order such as are they in production post production with delivery etc. I think this is poor practice given you pay quite a bit for the items which I don'
1.00
Very Poor

juniqe.co.uk replies: 03/07/2020
Hey Bonnie, Sorry to hear that the your experience is so bad. You're right, we are a bit overwhelmed at the moment with the large increase in requests and being understaffed. That's no excuse and we are working hard to hire new people and ramp up production and shipments. :) Please feel free to contact us at any time via the person you're in touch with at our Customer Service, or via our contact

Date of publication
08/06/2020
Date of order
26/05/2020
08/06/2020
Products good quality and packaged very well
5.00
Excellent

Date of publication
07/06/2020
Date of order
31/05/2020
07/06/2020
Very fast service. Great frame
5.00
Excellent

Date of publication
06/06/2020
Date of order
30/05/2020
06/06/2020
Delayed delivery
3.00
Fair

juniqe.co.uk replies: 21/07/2020
Hey Paula, So sorry you had to wait longer on your delivery than we intended! Please feel free to shoot us a message via the contact form in our FAQs if you need any more assistance. :) Have a lovely day, Team JUNIQE

Date of publication
05/06/2020
Date of order
26/05/2020
05/06/2020
A qucker turn around of the order would have been better but it wasn't an urgent one.
4.00
Good

Date of publication
04/06/2020
Date of order
28/05/2020
04/06/2020
I have received my print which I’m very pleased with. It was very well packaged, so arrived without any creases. I am still awaiting the face masks I ordered, I believe they were sent separately.
5.00
Excellent

Date of publication
01/06/2020
Date of order
23/05/2020
01/06/2020
Service is very slow.
1.00
Very Poor

juniqe.co.uk replies: 02/06/2020
Hey Yenee, So sorry to hear that we are not responding fast enough! It's true, we are a bit overwhelmed. Not to worry, we are on the case and will be with you as soon as we can! Sorry for any inconvenience this may cause and thank you for your patience and understanding. Greetings, Team JUNIQE

Date of publication
27/05/2020
Date of order
21/05/2020
27/05/2020
Quality of the product is excellent and quick delivery!
5.00
Excellent

Date of publication
27/05/2020
Date of order
20/05/2020
27/05/2020
I haven’t received my order yet
1.00
Very Poor

juniqe.co.uk replies: 02/06/2020
Hey there, So sorry to hear that you haven't received your order yet! If you still haven't and would like assistance, please feel free to send us a message via the contact form on our website. You can find it in our FAQ's. :) Greetings from Berlin, Team JUNIQE

Date of publication
20/05/2020
Date of order
10/04/2020
20/05/2020
Really pleased with the framed posters. I didn't receive the first delivery but they sent out a replacement straightaway.
5.00
Excellent

juniqe.co.uk

juniqe.co.uk was certified by Trusted Shops on 07/05/2018.

Contact
Köpenicker Straße 126
10179 Berlin
Germany
service@juniqe.com
juniqe.co.uk
Owner
Kollwitz Internet GmbH
Köpenicker Straße 126
10179 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153916
Authorized representative
Marc Pohl
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