Certificate for juniqe.com

No. XD2AF5CAF26990742BE38EC6A169D0325
 

Approved on
05/12/2014
Valid until
04/12/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for juniqe.com



Excellent

4.55/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 196 Trusted Shops reviews collected in the last 12 months.
In total, juniqe.com has already collected 998 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/04/2019
Date of order
13/04/2019
20/04/2019
very good
4.00
Good

Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Perfect posters, help was given really quick, great shop
5.00
Excellent

Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
Item arrived damaged. I have to pay for the return to get my money back. Absolutely ridiculous
1.00
Very Poor

Date of publication
15/04/2019
Date of order
28/03/2019
15/04/2019
All fine
5.00
Excellent

Date of publication
12/04/2019
Date of order
05/04/2019
12/04/2019
Really nice shop Great service
5.00
Excellent

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
Very uncomplicated, very well packed and quickly delivered.
5.00
Excellent

Date of publication
04/04/2019
Date of order
27/03/2019
04/04/2019
Alles Top gelaufen
4.67
Excellent

Date of publication
26/03/2019
Date of order
16/03/2019
26/03/2019
you need to pick it up somewhere else - it’s not delivered to my home. (2nd time that happend)
1.00
Very Poor

juniqe.com replies: 27/03/2019
Thanks for your feedback So sorry to hear you have experienced some problems with the delivery of your order We regularly compare the performance of each carrier and try to streamline the delivery process in this way. We hope to see you again soon at JUNIQE

Date of publication
22/03/2019
Date of order
13/03/2019
22/03/2019
Fast delivery.. the box looked a bit harmed but overall everything was packed so well protected that nothing happened :-)
5.00
Excellent

Date of publication
20/03/2019
Date of order
12/03/2019
20/03/2019
Goods arrived damaged. I’ve emailed and sent a Twitter message.....no response.
1.67
Poor

juniqe.com replies: 22/03/2019
So sorry to hear that your goods were not in pristine condition when they arrived and the time it has taken our Customer Service heroes to reply. I see someone has replied your twitter and you also found our returncenter! Sorry again for the inconvenience.

Date of publication
19/03/2019
Date of order
11/03/2019
19/03/2019
perfect
5.00
Excellent

Date of publication
15/03/2019
Date of order
06/03/2019
15/03/2019
Posters were delivered very quickly and were really good quality. Very happy with the experience and I will be using Junique.com again
5.00
Excellent

Date of publication
13/03/2019
Date of order
06/03/2019
13/03/2019
Very satisfied
4.67
Excellent

juniqe.com replies: 18/03/2019
Happy to hear you had such a positive experience with us! Hope to see you back with us soon!

Date of publication
13/03/2019
Date of order
21/02/2019
13/03/2019
Great customer service, very helpful. Love the print
5.00
Excellent

Date of publication
03/03/2019
Date of order
03/12/2018
03/03/2019
Alles hat geklappt und die Lieferung war sehr erfreulich.
5.00
Excellent

Date of publication
02/03/2019
Date of order
16/12/2018
02/03/2019
Ich habe jetzt schon mehrmals Poster über juniqe bestellt. Als jemand, der oft online shoppt, kann ich nur sagen: der Seitenaufbau, die Darstellung, die Handhabung und die Kundenfreundlichkeit der Seite sind einfach nur TOP. Die Produkte kamen immer super schnell an und hatten eine 1A-Qualität.
5.00
Excellent

Date of publication
01/03/2019
Date of order
10/12/2018
01/03/2019
Easy dealing with them.
Delivery was faster than expected.
Didnt deal with customer service as everything was good.
5.00
Excellent

Date of publication
27/02/2019
Date of order
10/12/2018
27/02/2019
Love it all
5.00
Excellent

Date of publication
26/02/2019
Date of order
23/02/2019
26/02/2019
Die Ware ist toll Ich habe allerdings einen Teil meiner Sendung zurückgeschickt und mir wurde dafür eine Erstattung zusagt. Ich habe bis heute, nach 2 Monaten und unzähligen Emails und Telefonaten mit Juniqe sowie ihrem Zahlungsdienstleister payolution, kein Geld erhalten. Nach meiner letzten Email habe ich nicht einmal mehr eine Antwort bekommen. Das ist absolut unseriös
2.33
Poor

juniqe.com replies: 27/03/2019
Vielen Dank für deinen Review. Wir nehmen deine Kritik sehr ernst, vor allen Dingen, da wir dir schnellstmöglich helfen möchten. Tatsächlich hat unser Kundenservice dir eine Mail noch am selben Tag geschrieben - vielleicht hat er sich in dem Spam Ordner versteckt? Gerne kommen wir erneut per Mail auf dich zu oder bieten dir auch gerne einen Rückruf an, in jedem Fall finden wir eine Lösung! :)

Date of publication
26/02/2019
Date of order
18/12/2018
26/02/2019
good
5.00
Excellent

Date of publication
25/02/2019
Date of order
14/12/2018
25/02/2019
Very good service and product exactly as displayed.
Only criticism is the web sight not easy to find the piece of art we had previously seen.
5.00
Excellent

Date of publication
25/02/2019
Date of order
06/12/2018
25/02/2019
thank you, its lovely and it made my gitl happy.
5.00
Excellent

Date of publication
23/02/2019
Date of order
09/12/2018
23/02/2019
Quality product arrived on time and perfect conditions.
5.00
Excellent

Date of publication
23/02/2019
Date of order
30/12/2018
23/02/2019
all good
5.00
Excellent

Date of publication
22/02/2019
Date of order
17/12/2018
22/02/2019
Fab services and products as usual, I’m a Junique junkie
5.00
Excellent

Date of publication
22/02/2019
Date of order
09/12/2018
22/02/2019
product is beautiful, quality is very good and delivery was fast. Excellent.
5.00
Excellent

Date of publication
22/02/2019
Date of order
02/12/2018
22/02/2019
Everything was perfectly fine. :-)
5.00
Excellent

Date of publication
22/02/2019
Date of order
29/12/2018
22/02/2019
Perfect Service, thanks for your Engagement. I will be back and order again.
4.67
Excellent

juniqe.com replies: 04/03/2019
From the artist, via JUNIQE, straight to you! We hope it gives you lifelong joy. :)

Date of publication
22/02/2019
Date of order
04/12/2018
22/02/2019
Quick delivery
4.00
Good

juniqe.com replies: 04/03/2019
Happy to hear you had a such a positive experience! See you back at JUNIQE soon!

Date of publication
22/02/2019
Date of order
17/12/2018
22/02/2019
Very happy with this online shop. Thanks
5.00
Excellent

Date of publication
21/02/2019
Date of order
01/12/2018
21/02/2019
perfect
5.00
Excellent

Date of publication
21/02/2019
Date of order
03/12/2018
21/02/2019
Love the designs Great shipment and customer service
5.00
Excellent

Date of publication
21/02/2019
Date of order
10/12/2018
21/02/2019
Perfect
5.00
Excellent

Date of publication
21/02/2019
Date of order
30/12/2018
21/02/2019
Quality was not good, but still kept it
4.00
Good

juniqe.com replies: 04/03/2019
Sorry to hear you're weren't pleased with your order! If you have any feedback for us please contact customer service through the contact form in our FAQ's.

Date of publication
21/02/2019
Date of order
29/12/2018
21/02/2019
Excellent
5.00
Excellent

Date of publication
21/02/2019
Date of order
17/12/2018
21/02/2019
expensive. slow fulfilment of order.
2.00
Poor

juniqe.com replies: 04/03/2019
We're sorry to hear that it took a little longer than expected! A delay can often have several causes. If you want to know more, please write us an email with your order number, our customer service heroes are here for you!

Date of publication
21/02/2019
Date of order
09/12/2018
21/02/2019
Very good
5.00
Excellent

Date of publication
19/02/2019
Date of order
10/02/2019
19/02/2019
Delicery was smooth, product was exactly what I expected.
5.00
Excellent

Date of publication
17/02/2019
Date of order
10/02/2019
17/02/2019
Awesome
5.00
Excellent

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
Well curated range, efficient delivery.
5.00
Excellent

juniqe.com

juniqe.com was certified by Trusted Shops on 05/12/2014.

Contact
Köpenicker Straße 126
10179 Berlin
Germany
service@juniqe.com
juniqe.com
Owner
Kollwitz Internet GmbH
Köpenicker Straße 126
10179 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153916
Authorized representative
Marc Pohl
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with juniqe.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.