Certificate for juniqe.com

No. XD2AF5CAF26990742BE38EC6A169D0325
 

Approved on
05/12/2014
Valid until
04/12/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for juniqe.com



Good

4.29/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 105 Trusted Shops reviews collected in the last 12 months.
In total, juniqe.com has already collected 1,153 reviews.

Customer reviews

   
Date of publication
06/08/2020
Date of order
30/07/2020
06/08/2020
the posters are nicely printed and delivery time was as stated.
5.00
Excellent

Date of publication
05/08/2020
Date of order
29/07/2020
05/08/2020
Maybe if you put the print in the frame
5.00
Excellent

Date of publication
02/08/2020
Date of order
26/07/2020
02/08/2020
5.00
Excellent

Date of publication
30/07/2020
Date of order
23/07/2020
30/07/2020
5.00
Excellent

Date of publication
16/07/2020
Date of order
08/07/2020
16/07/2020
Fast delivery, good servicè
5.00
Excellent

Date of publication
14/07/2020
Date of order
02/07/2020
14/07/2020
Ordered a large framed poster which was delivered faulty with badly fitting frame and visible black mark on poster.
I went through the Returns Centre to return and was offered full refund.
However, I have only received a partial refund and have been charged for delivery and admin returns cost.
Despite two emails to Customer Services over a month ago I have still not received a response.
1.00
Very Poor

juniqe.com replies: 21/07/2020
Hey Alison, So sorry for the delay! We are a bit backlogged, but slowly catching up. I see that one of our heroes has already replied to your message and resolved it for you. :) Have a lovely day, Your Team JUNIQE

Date of publication
13/07/2020
Date of order
12/06/2020
13/07/2020
After 30 days I received only a smaller part of my order.
Customer service is able only to sent automated messages without any valid feedback about the status of orders. I heven't recieved even an information if packages have been sent. It's amazing how such "no fucks given" policy is nerve breaking for customer.
1.00
Very Poor

juniqe.com replies: 21/07/2020
Hey there Piot, So sorry an answer took so long! It is true that we are swamped and trying to make a come back from our delays at the moment. It looks like one of our heroes finally got back to you last Thursday! Feel free to send him a message in the future if you ever have any more questions. :) Greetings, Your Team JUNIQE

Date of publication
05/07/2020
Date of order
24/06/2020
05/07/2020
everything was great
5.00
Excellent

Date of publication
02/07/2020
Date of order
25/06/2020
02/07/2020
5.00
Excellent

Date of publication
16/06/2020
Date of order
07/06/2020
16/06/2020
Great return policy, great pictures, fast delivery. Its only hard when you have choose...
5.00
Excellent

Date of publication
14/06/2020
Date of order
07/06/2020
14/06/2020
Easy to order and arrived quickly
5.00
Excellent

Date of publication
11/06/2020
Date of order
31/05/2020
11/06/2020
I am very pleasant with item and service was very good
5.00
Excellent

Date of publication
07/06/2020
Date of order
17/05/2020
07/06/2020
8 Tage nach Bestellung kommt der erst Newsletter einen Tag später die Info das die Bestellung bearbeitet wird und das ob wohl Lieferzeit mit 2-3 Tagen angegeben war. Lieferung war nach knapp 2 Wochen nach Bestellung eingetroffen, zu langsam! Darüber hinaus sämtliche Mail auf englisch für mich als deutschen Kunden der in einem deutschen Shop bestellt nicht nachvollziehbar und ein Stück unseriös
2.50
Fair

Date of publication
07/06/2020
Date of order
17/05/2020
07/06/2020
Posters are great but both frames are dented. One poster has a damaged corner and one poster was not properly mounted. Have tried to contact Junique but no reply from them.
Frames and "glass" are cheaper than expected but once on the wall the posters look good.
2.00
Poor

juniqe.com replies: 11/06/2020
Hey Jesper, Sorry to hear that your order arrived in this state and to hear you're unsatisfied with the quality. We will find your email and one of our Customer care Agents will be there with you as soon as possible to help you further! Greetings and stay safe, Team JUNIQE

Date of publication
05/06/2020
Date of order
30/05/2020
05/06/2020
Shipped fast, great product
5.00
Excellent

Date of publication
03/06/2020
Date of order
21/05/2020
03/06/2020
Easy ordering and fast delivery.
5.00
Excellent

Date of publication
27/05/2020
Date of order
22/04/2020
27/05/2020
Wollte die Ware umtauschen und nach einem Anruf und sehr zuvorkommenden Gespräch mit der Firma verlief alles nach meinen Wünschen
4.33
Good

Date of publication
22/05/2020
Date of order
25/04/2020
22/05/2020
Juniqe lakcks any respect for its customers and disregards them totally. You can't call the by Phone which is mandatory by Dutch law for websites as Juniqe. Their site is a mess: a lot of the links don't work (eg: legal notice and other). And their FAQ-'system' is a maze designed NOT to provide actual solutions. Juniqe does not even recognise its own ordernumbers so you can't even return items.
1.67
Poor

juniqe.com replies: 03/07/2020
Hey there, So sorry to hear that the experience you have is less then perfect! I see that a lot of things went wrong. I will forward your feedback to all the right departments to have a look at. If you still wish to get in touch with one of us to help you further, one of our heroes will be with you momentarily to hopefully help get everything sorted! We do hope that you are staying safe and wis

Date of publication
13/05/2020
Date of order
06/05/2020
13/05/2020
I ordered 2 masks and they are one day late already. etrusted send me already an evaluation and of course, difficult to evaluate something I didn't receive yet. Through facebook I got in touch with Rhea from Junique CS and she reassured me that the package it's on it's way and could take a couple of extra days. I will update the evaluation for delivery and goods asap!
2.33
Poor

juniqe.com replies: 03/07/2020
Hey there Ben, We are sorry to hear that you haven't received your beauties yet! It is true that your order was running late, but it has been shipped! It can currently take up to 10 business days to reach you. If it has not by then, feel free to contact us via the form in our FAQ's. :) Sorry for any inconvenience this delay may have caused and look forward to hearing from you! Greetings, Team

Date of publication
11/05/2020
Date of order
18/04/2020
11/05/2020
It is over 20 days from when I purchased and still do not have my order it is very disappointing
1.00
Very Poor

juniqe.com replies: 02/06/2020
Hey Milo, So sorry to hear that you can't hold your order just yet. Of course we are here to help you further and one of our Agents will be with you to help resolve the issue. :) Thank you for your patience and have a safe and great week. Greetings from Berlin, Team JUNIQE

Date of publication
04/05/2020
Date of order
26/04/2020
04/05/2020
amazing
5.00
Excellent

Date of publication
26/04/2020
Date of order
18/04/2020
26/04/2020
Ik kwam er na t bestellen achter dat ik de verkeerde maat had besteld. Dat kon niet meer omgezet worden in een andere maat want t was al onderweg(binnen 24 uur)!!! Vervolgens wacht ik nu al bijna 1,5 week en ik heb nog helemaal niks binnen.
Ik zal dus nooit meer gebruik maken van Junique....erg jammer.
1.00
Very Poor

juniqe.com replies: 03/07/2020
Hey Mandy, Het spijt ons om te horen dat het langer duurde dan verwacht. Het klopt dat de productie omhoog gegooid is, maar verzending dan soms nog wel langer duurt. Het lijkt er wel op dat je pakket een dag na deze review is aangekomen! Dat is goed nieuws! Hopelijk is het wat je verwachtte en horen het graag als we je ergens mee kunnen helpen. Nog een mooie en veilige week gewenst, Jouw Team

Date of publication
09/04/2020
Date of order
01/04/2020
09/04/2020
The ordering process was very pleasant and simple, the delivery was also very fast. The posters look just as they should according to the web site and I'm very pleased to have purchased such a good looking and high-grade product.
5.00
Excellent

Date of publication
01/04/2020
Date of order
21/03/2020
01/04/2020
Cannot track my order.

I’ve ordered over a week and half ago. My order has been dispatched and is somewhere between Germany and Portugal since March 24. Have contacted customer care and have not heard back from them. Would love to know where it is or get my money back.
2.00
Poor

juniqe.com replies: 16/04/2020
Hi there Filipa, Oh no! We're so sorry to hear that you've been left in the dark! I can see that one of our heroes has since been in contact with you to help get your order to you STAT. We hope you love your posters once they arrive and please let us know via email if you need anything further at all. Have a great rest of your week ✨ Your team JUNIQE

Date of publication
18/03/2020
Date of order
08/12/2019
18/03/2020
-gute Qualität
- bei Kunststoffrahmen sollte man keine große Größe wählen aufgrund von wenig Stabilität der dünnen Umrahmung.

Bei einer Retoure jedoch ist es schwer die erforderliche Seite zu finden mit den passenden Feldern, die uns erst dank einer weiterleitung eines Mitarbeiters per Mail sichtbar wurde.
3.00
Fair

Date of publication
08/03/2020
Date of order
01/03/2020
08/03/2020
Ein Bild zu meiner Bestellung fehlt, den Kundendienst zu erreichen ist sogut wie unmöglich, nach dem Fragenkatalog komme ich nicht weiter.
2.33
Poor

Date of publication
05/03/2020
Date of order
15/12/2019
05/03/2020
Sehr vorbildlicher Shop :)
5.00
Excellent

Date of publication
05/03/2020
Date of order
18/12/2019
05/03/2020
Everything perfect. Thank you
5.00
Excellent

Date of publication
05/03/2020
Date of order
07/12/2019
05/03/2020
Some delay, but excellent customer service.
4.67
Excellent

juniqe.com replies: 10/03/2020
Glad to hear our Customer heroes helped solve it for you! Hope to see you again soon!

Date of publication
04/03/2020
Date of order
07/12/2019
04/03/2020
Fast Shipping and everything fine
5.00
Excellent

Date of publication
04/03/2020
Date of order
15/12/2019
04/03/2020
Beautiful
5.00
Excellent

Date of publication
04/03/2020
Date of order
01/12/2019
04/03/2020
A very good experience to dealeith this firm
5.00
Excellent

Date of publication
04/03/2020
Date of order
08/12/2019
04/03/2020
Prints are really good quality and quick delivery.
5.00
Excellent

Date of publication
04/03/2020
Date of order
01/12/2019
04/03/2020
Nice pictures and delivery as expected.
5.00
Excellent

Date of publication
04/03/2020
Date of order
03/12/2019
04/03/2020
Great quality and fast delivery
5.00
Excellent

Date of publication
04/03/2020
Date of order
14/12/2019
04/03/2020
Very fast delivery. Great quality.
5.00
Excellent

Date of publication
25/02/2020
Date of order
11/02/2020
25/02/2020
Delivery arrived quickly. Happy with purchase.
5.00
Excellent

Date of publication
23/02/2020
Date of order
15/02/2020
23/02/2020
fast Delivery, good Packing, thank you
4.00
Good

juniqe.com replies: 10/03/2020
Thank you for the positive feedback. :)

Date of publication
23/02/2020
Date of order
15/02/2020
23/02/2020
Very good poster, could be plastified nevertheless. Price a little bit high.
4.33
Good

juniqe.com replies: 10/03/2020
Thank you for the feedback! I have forwarded your feedback to the right department. If you ever wish to leave feedback, also feel free to submit it via the contactform in our FAQs!

Date of publication
19/02/2020
Date of order
10/02/2020
19/02/2020
All smooth
5.00
Excellent

juniqe.com

juniqe.com was certified by Trusted Shops on 05/12/2014.

Contact
Köpenicker Straße 126
10179 Berlin
Germany
service@juniqe.com
juniqe.com
Owner
Kollwitz Internet GmbH
Köpenicker Straße 126
10179 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153916
Authorized representative
Marc Pohl
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