Certificate for juniqe.com

No. XD2AF5CAF26990742BE38EC6A169D0325
 

Approved on
05/12/2014
Valid until
04/12/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for juniqe.com



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 306 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 636 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
One of the posters got stuck to the sticky seal and is ruined :(
Delivery was in good time and posters are perfect but just a shame about the sticky seal
4.00
Good

juniqe.com replies: 19/07/2017
Hey there, so glad to hear that you had a speedy delivery although, I apologise for the poster being stuck to the seal, I have already reached out to you via email and looking forward to your reply, I am certain we can turn this into a positive experience in no time! :-)

Excellent
5.00
Excellent

Speedy delivery
5.00
Excellent

Drei Bestellungen Alles wie immer TOP
5.00
Excellent

Awesome
5.00
Excellent

Not all came with fittings. When customer service helps it is good but it is very hit and miss whether you can get a response and this guarantee doesn't give you accurate options to choose from. There were bits missing. How do I value what has arrived?
3.00
Fair

juniqe.com replies: 10/07/2017
Hey there, so sorry to hear that your order arrived without the appropriate mounting brackets. Of course, the missing brackets have already been shipped to you separately and a confirmation email has been sent via email. Please let me know if you have any further questions , always happy to help out. :-)

Great selection, quality, Service and delivery.
5.00
Excellent

I love the prints Very good quality Will order again
5.00
Excellent

Everything is beautiful and fast...
5.00
Excellent

Ich bin sehr zufrieden. Schnelle Liegerung und ein tolles Produkt.
5.00
Excellent

Very good
5.00
Excellent

Found item to be very poor. Very expensive for what it is. The print only needed to be on one side, thus I would have thought cutting costs. The cigarettes in the hand is poor in shape and design and the cup of tea in the other hand is so close to the bottom of the pillow that you can't really see it when pillow is propped up. Would definitely not order again or recommend.
3.00
Fair

juniqe.com replies: 21/06/2017
Hi there, thanks so much for taking the time to provide such constructive feedback, I have already reached out to you via email, I am sure we can turn this into a positive experience and looking forward to hearing from you! :-)

Great products, great customer service, overall satisfied with juniqe. One recommendation is to give the real tracking number at the first place to customers, so delivery company can be contacted right away if needed.
4.67
Excellent

juniqe.com replies: 21/06/2017
Hey there, thanks so much for all the positive feedback, very much appreciated! We are always looking to improve and provide even better service, this is something we are hoping to smooth out in the future, so thank you once again! :-)

Please consider also delivery to Slovakia, otherwise it was pleasure to buy from you.
5.00
Excellent

juniqe.com replies: 21/06/2017
Hey there, thanks for the positive feedback, we are hoping one day that it will be possible to ship to Slovakia, be sure to keep an eye on us in the future! :-)

very good experience, with the product and the delivery service
5.00
Excellent

Very happy with junique services Just one comment : for tee shirts, the size and position of the pattern is not exactly the same as on the website simulation.
5.00
Excellent

Great online shop with high quality products.
5.00
Excellent

Delivery was okay, but I guess it should state more clearly on the website that prints are made individually, and that prints in combination with delivery takes more time than explained. Customer service was nice about it though. Overall, I like what I ordered, but prints are not as fine as they are pictured on the website, and the cotton wrinkles and the print fades in the machine.
3.67
Good

juniqe.com replies: 20/06/2017
Thank you for your feedback. We are sorry that the production and delivery times weren't clearer. Also we apologise that the item you received was not up to the standards that you were expecting. Customer service just contacted you to try and turn that frown upside down. Your, JUNIQE team.

Everything went smooth
5.00
Excellent

Everythink was perfect. I am very pleased
5.00
Excellent

As expected Excellent
5.00
Excellent

Thank you
5.00
Excellent

After a slight mix up concerning the deliver, the team were fantastic at sorting the hiccup and responded super fast, the goods were great quality and I'll definitely be ordering again. 10/10 many thanks x
4.67
Excellent

Hade great contact with one of the employers (DARIA). Everything was perfectly in order.
5.00
Excellent

nice
5.00
Excellent

very good
5.00
Excellent

The sweaters are just like I imagined

A happy customer.
4.00
Good

Fast delivery & top quality
5.00
Excellent

I have nothing to complain about
5.00
Excellent

My print arrived upside down but the customer service I received was excellent. The issue was resolved swiftly, empathetically and with no fuss at all. The print and frame look lovely.
5.00
Excellent

Quick and easy
5.00
Excellent

All perfect. Fast delivery, good communication, product as described, all fine.
5.00
Excellent

Perfect
5.00
Excellent

Great shop, great quality, very fast delivery
5.00
Excellent

Le poster est arrivé un peu plié.
3.00
Fair

juniqe.com replies: 23/05/2017
Bonjour Sophie, nous sommes désolés que votre affiche soit arrivée endomagée. Le service client vient de vous contacter via mail pour vous trouver une solution le plus rapidement possible. Votre équipe JUNIQE.

Recommended
5.00
Excellent

very good
5.00
Excellent

we rock
5.00
Excellent

Great
5.00
Excellent

The picture I ordered was a few centimeters bigger than I ordered them, so they didn't fit into the frame I bought. I had to cut the picture into the right size. Very annoying.
3.00
Fair

juniqe.com replies: 11/05/2017
Hey there, so sorry to hear that the frames you purchased did not fit this time for your designs, please feel free to send an email to service@juniqe.com I promise that we will look after you and turn that frown upside down in no time! :-)

juniqe.com

juniqe.com was certified by Trusted Shops on 05/12/2014.

Contact
Köpenicker Straße 126
10179 Berlin
Germany
marc@juniqe.com
juniqe.com

Owner
Kollwitz Internet GmbH
Köpenicker Straße 126
10179 Berlin
Germany
Trade register
Amtsgericht Berlin (Charlottenburg) HRB 153916
Authorized representative
Marc Pohl
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with juniqe.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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