Certificate for Tailor Store

No. XF020C8DB6A1DEF5CDAFF479AE951C469
 

Approved on
15/04/2008
Valid until
14/04/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Tailor Store



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 131 Trusted Shops reviews collected in the last 12 months.
In total, Tailor Store has already collected 644 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/11/2018
Date of order
11/11/2018
18/11/2018
Great service
5.00
Excellent

Date of publication
18/11/2018
Date of order
11/11/2018
18/11/2018
Excellent as usual
5.00
Excellent

Date of publication
15/11/2018
Date of order
31/10/2018
15/11/2018
Always good to deal with never no issues, Ta.
5.00
Excellent

Date of publication
14/11/2018
Date of order
03/10/2018
14/11/2018
Original order was lost in transit, second shirt arrived collar to tight. From start to finish customer service has been outstanding, great communication. Credit added to account, shirt amended to correct size. Others could learn from there customer service.
4.00
Good

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
First class. Customer service is excellent. Shirts are are excellent and I am always delighted with them
5.00
Excellent

Date of publication
11/11/2018
Date of order
27/10/2018
11/11/2018
Good value for money
4.00
Good

Date of publication
09/11/2018
Date of order
30/10/2018
09/11/2018
This is the best shirt I’ve ever put on. Ever. I feel so swish
5.00
Excellent

Date of publication
08/11/2018
Date of order
25/10/2018
08/11/2018
shirt arrived today completely wrong .tight collar tight midriff tight biceps.only one cuff embroidered.pls arrange pick up and refund
1.33
Very Poor

Tailor Store replies: 14/11/2018
We regret that you are not happy with your latest shirt. Of course, we will help you with our customer service to find a suitable solution for you. Please contact us immedialely directly so we can help you.

Date of publication
08/11/2018
Date of order
25/10/2018
08/11/2018
Good range; website easy to navigate; prompt delivery.
5.00
Excellent

Date of publication
06/11/2018
Date of order
18/10/2018
06/11/2018
Order fulfilled correctly and promptly.
5.00
Excellent

Date of publication
03/11/2018
Date of order
12/10/2018
03/11/2018
The quality is good, the service was great, they helped me with the measuring and then a very timely delivery
5.00
Excellent

Date of publication
31/10/2018
Date of order
13/10/2018
31/10/2018
Seems okay fits okay
3.00
Fair

Date of publication
28/10/2018
Date of order
12/10/2018
28/10/2018
Amazing.
5.00
Excellent

Date of publication
27/10/2018
Date of order
19/10/2018
27/10/2018
As always, exactly as promised.
5.00
Excellent

Date of publication
21/10/2018
Date of order
14/10/2018
21/10/2018
Everything is excellent: service, delivery and quality of materials and workmanship.
5.00
Excellent

Date of publication
20/10/2018
Date of order
13/10/2018
20/10/2018
Superb app. Outstanding service as the shirt was too tight (team coached me end to end and resent me a new free shirt). Great post order experience with pictures of my own shirts being stitched. All for reasonable price for value

y awesome
5.00
Excellent

Date of publication
18/10/2018
Date of order
07/10/2018
18/10/2018
Perfect fit on all the shirts delivered, and great service at a good price.
5.00
Excellent

Date of publication
15/10/2018
Date of order
30/09/2018
15/10/2018
Item has not been worn yet. Materualthinner than expected but looks ok.
4.00
Good

Date of publication
12/10/2018
Date of order
28/09/2018
12/10/2018
Shirts arrived early, and once again perfect fit and excellent quality
5.00
Excellent

Date of publication
12/10/2018
Date of order
19/09/2018
12/10/2018
Any concerns were addressed prior to material cutting. Great service and using again very soon.
5.00
Excellent

Date of publication
01/10/2018
Date of order
14/09/2018
01/10/2018
Wow 5 dress shirts in 2 weeks from order to receiving Yes Tailor Store you can do it BRILLIANT Oh and the shirts are pretty good too
5.00
Excellent

Date of publication
21/09/2018
Date of order
06/09/2018
21/09/2018
Fast delivery. Quality still good but not quite what it was
4.50
Excellent

Date of publication
14/09/2018
Date of order
30/08/2018
14/09/2018
Very good service and product.
4.33
Good

Date of publication
14/09/2018
Date of order
17/08/2018
14/09/2018
Tailor Store WELL DONE Four weeks from order to delivery Brilliant The shirt is perfect Now I will certainly order again Thanks.
5.00
Excellent

Date of publication
11/09/2018
Date of order
27/08/2018
11/09/2018
Perfect fit, many thanks
5.00
Excellent

Date of publication
06/09/2018
Date of order
23/08/2018
06/09/2018
Excellent quality and fit
5.00
Excellent

Date of publication
06/09/2018
Date of order
22/08/2018
06/09/2018
Amazing consumer experience
5.00
Excellent

Date of publication
03/09/2018
Date of order
19/08/2018
03/09/2018
I am very pleased with my first order a suit and accessories. Fantastic communication, speedy delivery and most importantly a wonderfully made suit, made to measure that fits perfectly.

I will be ordering another suit shortly as a result- Tailor Store has a customer for life
5.00
Excellent

Date of publication
03/09/2018
Date of order
13/06/2018
03/09/2018
Only took 11 weeks from order to delivery. That's an improvement. Keep up the good work
5.00
Excellent

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Great
5.00
Excellent

Date of publication
20/08/2018
Date of order
04/08/2018
20/08/2018
All good
4.00
Good

Date of publication
20/08/2018
Date of order
27/07/2018
20/08/2018
Suit did not fit, trousers supplied wrong size, jacket poor fit / badly cut. No refund option only credit.
3.00
Fair

Tailor Store replies: 31/08/2018
We regret that you are dissapointed with your product. We would like to advise you that we are here to help you and will replace any ill-fitting clothes free of charge. Just contact our customer support and we will help you.

Date of publication
20/08/2018
Date of order
01/08/2018
20/08/2018
abc
4.67
Excellent

Date of publication
17/08/2018
Date of order
03/08/2018
17/08/2018
Received my shirt today 7 days earlier than the stated lead time. The fabric feels premium and the fit is perfect. I would have no hesitation ordering from this company again. Thanks to all the staff at Tailor store.
5.00
Excellent

Date of publication
17/08/2018
Date of order
02/08/2018
17/08/2018
Excellent service, great quality. Long wait for delivery, but that is expected with personalised products, and they keep in good contact throughout the process. Can't recommend highly enough.
5.00
Excellent

Date of publication
17/08/2018
Date of order
09/08/2018
17/08/2018
Excellent product and service
5.00
Excellent

Date of publication
13/08/2018
Date of order
06/08/2018
13/08/2018
Same as always, what I asked for I got , happy customer
4.00
Good

Date of publication
11/08/2018
Date of order
28/07/2018
11/08/2018
I have no complaints of the design or fitments of the suits. How ever I hate my latest suit I severly dislike the colour but this is not the tailors fault. I look like the chuckle brothers white and blue check 3 piece garment. Would you be prepaired to change colour for me? x
5.00
Excellent

Date of publication
24/07/2018
Date of order
17/07/2018
24/07/2018
Does exactly what they say they will do. Their measurements are pretty close so if you like a bit more 'space' then add a little. I brought a shirt and will now buy a jacket having tweaked my measurements.
4.00
Good

Date of publication
19/07/2018
Date of order
05/07/2018
19/07/2018
This polo just didn’t fit, I used sizes from shirts that fit perfectly made by Tailor Store, which are fabulous. Polos require a different sizing ethos than shirts. No real help from customer service other than email 4 days ago, with no response since. Tailor Store make some great shirts, this wasn’t one of them.
2.33
Poor

Tailor Store replies: 31/08/2018
We regret that you were disappointed with your polo shirt and our service. A polo shirt is a different porduct and cannot be compared to a shirt. Also, we saw that we did help you with it after all. We normally reply to customers within 24 hours. If this should not be the case, please just contact us again. We will always find a solution for all of our customers and any problem that might be.

Tailor Store customer reviews

Tailor Store

Made to measure shirts

Tailor Store was certified by Trusted Shops on 15/04/2008.

In the Tailor Store you can create and order comfortly your personal made to measure shirt. Furthermore you find a great variety of accessoires like ties and cuff links.

Contact
Garnisonsgatan 48
25466 Helsingborg
Sweden
Fax:
support@tailorstore.com
Tailor Store
Owner
Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden
Trade register
Bolagsverket Sverige no: 556697-7061
Authorized representative
Jan Höjman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Tailor Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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