Certificate for Tailor Store

No. XF020C8DB6A1DEF5CDAFF479AE951C469
 

Approved on
15/04/2008
Valid until
14/04/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Tailor Store



Excellent

4.67/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 167 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 374 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great fit, and arrived early. I liked the photos of the suit being made as it went along.
5.00
Excellent

Have yards a few times now and always receive my products on time without fault
5.00
Excellent

I cannot fault Tailor Store. They have been extremely helpful with ensuring that my clothes fit correctly. All the clothes I have order so far have been made of lovely material and my latest shirt arrived two days earlier than I was expecting it to.
What's not to like?
5.00
Excellent

Very pleased with the whole service, and suit is well made and fits well
5.00
Excellent

Perfect
5.00
Excellent

Delivered exactly what was wanted exactly on time.
5.00
Excellent

Arrived in a timely manner for Christmas
5.00
Excellent

excellent all round service
5.00
Excellent

Everything went down really good
5.00
Excellent

Very Satisfied.
5.00
Excellent

Great service with easy to use design package. Shirts arrived as ordered with excellent fit. Delivery was not to be faulted given items were bespoke and coming from Sri Lanka.
5.00
Excellent

Fast service and quality clothing.
5.00
Excellent

Excellent
5.00
Excellent

The shirt is lovely but there is a strap sewn into the collar making it difficult to wear without a tie which I do not remember requesting on the order.
3.67
Good

Tailor Store replies: 21/12/2016
We regret that you are not entirely happy with your new shirt. If you contact our customer support we can look into the matter for you and we are confident that we can find a solution for you.

Excellent service and value
5.00
Excellent

Clothes are too tight
3.00
Fair

Tailor Store replies: 21/12/2016
We regret that the clothes do not fit properly. We offer our customers a fit-guarantee where we help you to find the right measurements for you and replace the garment free of charge if needed. So we would advise you to contact our customer support in order to find a solution for you.

Unable to give rating on goods as it is for a Xmas present & not opened until 25 Dec.
5.00
Excellent

Only annoying this is that trusted shops sends emails prior to receiving goods
5.00
Excellent

Manufacture and delivery times could be better, although probably too much to ask considering each item is custom made to your specification.
Customer service is excellent with quick responses.
I've been using Tailor Store for 2 years for all of my work and work/casual clothing since I discovered them. It's a great feeling knowing your clothes fit perfectly and look good too.
4.67
Excellent

They are fine. Delivery time is poor.
2.67
Fair

Tailor Store replies: 21/12/2016
We regret that the delivery time is a bit longer at the moment. Christmas is a busy period for us with many orders from all around the world. We offer made-to-measure clothes which we sew after order and ship from Sri Lanka to you to Europe. In this time of year it can sometimes take a bit longer than usual. If you have further questions, please contact our customer support for help.

A well made shirt that is cut to size, I am very pleased with my shirt and the whole shopping experience.
5.00
Excellent

Excellent quality and service
Very pleased
Thank you
5.00
Excellent

It's fantastic to buy shirts which fit perfectly every time
5.00
Excellent

order arrived earlier than due date. Very satisfied.
5.00
Excellent

Unfortunately the goods were unwearable, because made TOO SMALL
3.00
Fair

Tailor Store replies: 21/12/2016
We regret that the clothes did not fit you properly. Please contact our customer support and we will of course find a solution for you. We offer our customers a fit-guarantee and replace clothes if needed.

Very fast delivery
4.67
Excellent

Fantastic shirt I am placing an order for another 5
5.00
Excellent

Very satisfied, shirt fits great. A pleasant buying experience and great quality product.
5.00
Excellent

Nice blazer and delivered on time.
5.00
Excellent

This is the way i will buy my shirts from now on. Love the ability to add personal touchs and delivery is reliable and shirts well protected.
5.00
Excellent

Have always been satisfied
5.00
Excellent

I have made another order after my first as the service is second to none; the clothes fit perfectly, the store will help you if you accidentally submit measurements that look unlikely and the fabric is of excellent quality. I am now recommending Tailor Store to friends
5.00
Excellent

Excellent
5.00
Excellent

My last shirt arrived a day after the projected delivery date which is good. The shirt was perfect and fits well. I ordered another and if things continue like that I'll order a lot more. Maybe a suit too.
5.00
Excellent

Great quality, and customer services.
5.00
Excellent

Will buy again
5.00
Excellent

Hi,

I am afraid the collars are just not stiff enough. Having been a customer for several years this will be my last order. These shirts are not suitable for ties anymore.

Shame.

Greg
4.33
Good

Not quite sure how to respond because so far there is no sign of my shirt. Using the DHL Tracker is proving to be pointless because there is no information, except that the item appears to have a tracking number but there is no subsequent detail. Obviously not happy, I don't like giving negative critiques but on this occasion I think it might be justified.
1.00
Very Poor

Tailor Store replies: 24/11/2016
We regret that you have not received your parcel yet and that the information is not sufficient. We would advise you to contact our customer support and we will, of course, help you with this.

Had problems with my tailored shirt where my sleeves were too long. Service was amazing. They helped me sort everything out in no time at all. Top service
5.00
Excellent

Good product and service
4.67
Excellent

Tailor Store customer reviews

Tailor Store

Made to measure shirts

Tailor Store was certified by Trusted Shops on 15/04/2008.

In the Tailor Store you can create and order comfortly your personal made to measure shirt. Furthermore you find a great variety of accessoires like ties and cuff links.

Contact
Garnisonsgatan 48
25466 Helsingborg
Sweden
Fax:
support@tailorstore.com
Tailor Store

Owner
Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden
Trade register
Bolagsverket Sverige no: 556697-7061
Authorized representative
Jan Höjman
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Tailor Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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