Certificate for Tailor Store

No. XF020C8DB6A1DEF5CDAFF479AE951C469
 

Approved on
15/04/2008
Valid until
14/04/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Tailor Store



Excellent

4.61/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 156 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 580 reviews have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
24/05/2018
Date of order
17/05/2018
24/05/2018
Excellent quality and fit. Manufacture and delivery takes several weeks but that is to be expected for a made-to-measure service. I highly recommend.
5.00
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Good process but I’ve yet to receive the product so when I do and if it’s as requested I might update this to 5-star.
4.00
Good

Date of publication
21/05/2018
Date of order
13/05/2018
21/05/2018
Not Received yet. ( not due until 15th June)
5.00
Excellent

Date of publication
17/05/2018
Date of order
09/05/2018
17/05/2018
Our last order as very good and professional up to the present I can't comment as only placed my second order last week
5.00
Excellent

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
This company is excellent in all respects. The quality of the goods and services offered are exemplary. Where a faulty product has been supplied, a replacement has been offered.
5.00
Excellent

Date of publication
13/05/2018
Date of order
06/04/2018
13/05/2018
I ordered 2x shirts and as a first time buyer I was advised that only 1 shirt would be made to get the right fit before the other order is placed.
6 weeks later my shirt arrives and the fit is great however the length is short meaning my shirt would repeatedly fall out. Having waited 6 weeks and then to wait for another 6 weeks for my next shirt - unfortunately I won’t be a returning customer.
2.00
Poor

Tailor Store replies: 17/05/2018
We regret that the delivery time is so long. We just want to make sure the fit is perfect before you order more items as we do not offer a refund on made-to-measure clothes. Please contact our customer service so we can find a suitable solution for you. Of course, we want to help you.

Date of publication
12/05/2018
Date of order
05/05/2018
12/05/2018
Very good , our only negative is our last shirt took a month to be delivered
4.33
Good

Date of publication
09/05/2018
Date of order
02/05/2018
09/05/2018
VERY HELPFUL CUSTOMER SERVICES
EXCELLENT SHIRTS
PITY ABOUT DISCONTINUING SLEEVE PATCHES
5.00
Excellent

Date of publication
04/05/2018
Date of order
27/04/2018
04/05/2018
awesome
5.00
Excellent

Date of publication
02/05/2018
Date of order
18/04/2018
02/05/2018
16 cloth samples as ordered, nice to see them in the flesh rather than a photograph. Narrowed done the choice to 5 or 6 now, so now it’s up to my sons to settle on what they like for 3 wedding suits in the same style and cloth.
4.33
Good

Date of publication
01/05/2018
Date of order
24/04/2018
01/05/2018
First clas service
5.00
Excellent

Date of publication
26/04/2018
Date of order
19/04/2018
26/04/2018
Good so far, but found the web site difficult to use first time round.
4.00
Good

Date of publication
25/04/2018
Date of order
02/04/2018
25/04/2018
Despite a problem the customer service was excellent and a solution provided
4.67
Excellent

Date of publication
23/04/2018
Date of order
31/03/2018
23/04/2018
Pleased with the shirt which arrived ahead of the estimated delivery date.
5.00
Excellent

Date of publication
19/04/2018
Date of order
26/03/2018
19/04/2018
Very pleased with all aspects of my experience of Tailor Store.
5.00
Excellent

Date of publication
16/04/2018
Date of order
31/03/2018
16/04/2018
Ver satisfied with my experience with Tailor Store. I have ordered five items and each one has been of excellent quality and a perfect fit. I also found the customer service to be excellent. When I had a query reference my blazer, they were very quick to respond and assist me. I highly recommend this company
5.00
Excellent

Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
Have now purchased 7 shirts over the last 2 years, everyone made to an incredibly high standard, delivered on time and the perfect fit.
5.00
Excellent

Date of publication
08/04/2018
Date of order
15/03/2018
08/04/2018
This was the first time i used Tailor Store, and the whole experience has been excellent. The website is very easy to use, the communication was quick, friendly and very accomodating and the shirts arrived 2 days early I am extremely pleased with Tailor Store and will definately be using them again.
5.00
Excellent

Date of publication
06/04/2018
Date of order
08/03/2018
06/04/2018
The product was exactly as described. The delivery was a few days late, however, the Easter Weekend probably interfered with all deliveries.
4.67
Excellent

Date of publication
06/04/2018
Date of order
30/03/2018
06/04/2018
This tailor is superlative and every way. The website is world class. The bespoke tailoring is excellent. The quality of the shirts are second to none.
5.00
Excellent

Date of publication
04/04/2018
Date of order
11/03/2018
04/04/2018
Late on delivery
3.67
Good

Date of publication
21/03/2018
Date of order
14/03/2018
21/03/2018
Excellent, a worthwhile investment.

I am 6"11 tall and have given up looking for clothes off the shelf. It took a while to hone in the size, but TailrStore were extremely helpful and reaponsive to my issues. My sizes are now honed in and i'm finally building a respectable wardrobe. If you're also an extra long mutant, TailorStore is a must. Top quality threads. Just do it.
4.67
Excellent

Date of publication
21/03/2018
Date of order
14/03/2018
21/03/2018
I had to submit a question on-line and received a prompt response.
5.00
Excellent

Date of publication
17/03/2018
Date of order
03/03/2018
17/03/2018
Excellent- faster delivery than expected and the shirt fits perfectly
5.00
Excellent

Date of publication
15/03/2018
Date of order
20/02/2018
15/03/2018
Great fitting shirt, chest pocket too shallow to hold a modern large mobile phone - the short pocket leaves too much phone sticking out of the top so the phone falls out if you lean forward. Asked for larger pocket to be available in the configuration tool, was told custom modifications are not possible.
4.00
Good

Date of publication
14/03/2018
Date of order
21/02/2018
14/03/2018
My experience is dreadful, as you know from fr0om oue contiuous exchange of e-mails. NEVER AGAIN.
2.33
Poor

Tailor Store replies: 16/03/2018
We regret that your experience was so bad. Of course, we would be very glad to help you. Please contact our customer service and we will of course try our best to rectify any problem you might have had. We will always try to find a solution for all our customers.

Date of publication
13/03/2018
Date of order
19/01/2018
13/03/2018
I had a problem with their courier service which left the package outside my office when I was out of the country and claimed I had signed for it. However, the Tailor Store credited my account, matched the sale price, and re-ordered the hand made shirts on express and I have already received the replacements. They are great, but I believe their courier let them down.
4.33
Good

Date of publication
12/03/2018
Date of order
21/02/2018
12/03/2018
Ok, so the service did take 3 weeks to deliver. They did said 4 and then brought it down to 3 but in these days of instant satisfaction it felt like a long wait...
It was worth it
I've NEVER had a shirt with long enough sleeves before,
a shirt that doesn't pull out of my trousers whilst I'm sitting - none of that standing up and tucking back in before going to make a cuppa.
Another is on orde
5.00
Excellent

Date of publication
12/03/2018
Date of order
14/02/2018
12/03/2018
Great quality for the shirts, and selection of material to choose from
5.00
Excellent

Date of publication
09/03/2018
Date of order
19/02/2018
09/03/2018
Delivery right on time , shirt a perfect fit, all in all an excellent service
5.00
Excellent

Date of publication
09/03/2018
Date of order
02/03/2018
09/03/2018
Good clothing for giant's (kings among normal sized people)
5.00
Excellent

Date of publication
08/03/2018
Date of order
06/01/2018
08/03/2018
Frustrating first experience with them, but now its seems they do everything to correct it. Can't wait to receive the new jacket. Will update stars if and when I receive the goods. Anyway, I appreciate the effort from their part.
1.67
Poor

Date of publication
06/03/2018
Date of order
20/01/2018
06/03/2018
great service very nice item
5.00
Excellent

Date of publication
06/03/2018
Date of order
21/01/2018
06/03/2018
great service very nice item
5.00
Excellent

Date of publication
06/03/2018
Date of order
25/01/2018
06/03/2018
great service very nice item
5.00
Excellent

Date of publication
06/03/2018
Date of order
09/02/2018
06/03/2018
great service very nice item
5.00
Excellent

Date of publication
24/02/2018
Date of order
31/01/2018
24/02/2018
Fantastic experience all the way from ordering to wearing a shirt that fits so well.
5.00
Excellent

Date of publication
21/02/2018
Date of order
14/02/2018
21/02/2018
Great experience so far.
5.00
Excellent

Date of publication
13/02/2018
Date of order
21/01/2018
13/02/2018
Good quality item , will use again.
4.33
Good

Date of publication
11/02/2018
Date of order
20/01/2018
11/02/2018
Brilliant service kept me updated and arrived on schedule plus exactly as ordered
5.00
Excellent

Tailor Store customer reviews

Tailor Store

Made to measure shirts

Tailor Store was certified by Trusted Shops on 15/04/2008.

In the Tailor Store you can create and order comfortly your personal made to measure shirt. Furthermore you find a great variety of accessoires like ties and cuff links.

Contact
Garnisonsgatan 48
25466 Helsingborg
Sweden
Fax:
support@tailorstore.com
Tailor Store
Owner
Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden
Trade register
Bolagsverket Sverige no: 556697-7061
Authorized representative
Jan Höjman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Tailor Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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