Certificate for crumpler.eu

No. XF9B0FB3AE2DD8DDACE61BE740FCAEBE2
 

Approved on
02/07/2013
Valid until
01/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for crumpler.eu



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 54 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 502 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Everything worked out fine
4.33
Good

Backpack is excellent, delivered on time
5.00
Excellent

The website needs work :/ I tried to pay a few times, but when I clicked on Submit it didn't do anything. The address handling is awful I had to re-enter my addresses 3 times because it removed the previous one.
BUT... the product range is beautiful. There are lots of pictures on the website, and some products even have videos which are really really useful.
AND... the products are awesome
5.00
Excellent

Excellent product, easy to order. But very poor customer service. Or no customer service. There was no response to three emails I sent asking for delivery information and no one picks up the customer service phone.
2.33
Poor

Very happy with my new camera bag
5.00
Excellent

The delivery was really lowsy. It took more than 10 days and a couple of phone calls to DHL. It was the worst deliver of all the onlinebuys I have made until now.
3.00
Fair

best
5.00
Excellent

Perfect
5.00
Excellent

all it's okay
5.00
Excellent

Good item as I expected and delivered quickly all the way from Germany with DHL to UK Mail who delivered to me. But when then mark the delivery down? Its the packaging for a small 13" sleeve its a rather large cardboard sleeve thats way bigger than an item. A padded envelop would have been more appropriate.
4.33
Good

Excellent
5.00
Excellent

Excellent stuff, good service
5.00
Excellent

Personal, professional & pleasant
5.00
Excellent

Quick service and nice product
5.00
Excellent

Superschnelle Lieferung - Mittags bestellt und am nächsten Vormittag in Händen. Ware war auch super, was will man mehr... Ich kann diesen Verkäufer sehr gerne empfehlen.
5.00
Excellent

Great product.
Delivered to Poland in two days.
Amazing
5.00
Excellent

Delivery was faster than expected; order placed on 12, delivered on 14, arrived on 17 (to Romania). Happy all the way through.
5.00
Excellent

Fast delivery, nice item, well priced. Totally happy with the purchase I made.
5.00
Excellent

Excellent product
5.00
Excellent

This hasn't been my first purchase with Crumpler. Excellent service and quality thus far.
5.00
Excellent

Always good
5.00
Excellent

If you write them a mail with questions and ask for helping you are lucky if you get your answers or get helped. I wanted them to write my birthday in my profile. But they refused to help me me But they did ship my order it when I put an order in their website and it was a quick delivery.
3.67
Good

crumpler.eu replies: 14/08/2017
Hello We´re sorry to hear of the inconvenience We would like to help you and put your birthday in your profile, please contact us via yasemin.a@crumpler.de so we can solve the problem. Your CRUMPLER Europe Team

Five stars
5.00
Excellent

Everything went perfect
4.33
Good

Excellent.
5.00
Excellent

AAA+
4.67
Excellent

Swift delivery, tracked all the way.
5.00
Excellent

Always excellent products and service.
5.00
Excellent

Goods still not arrived
1.00
Very Poor

Fast delivery, super product. I recommend it.
5.00
Excellent

Alles Ok
4.00
Good

Fein
5.00
Excellent

Everything fine.
5.00
Excellent

Delivery fast. Quality of goods and communication from Crumpled, average.
4.33
Good

crumpler.eu replies: 20/04/2017
Dear Mark, Thanks for your review. We're glad you are addressing things that did not work out to your fullest satisfaction. Only with comments like yours, we can make your next purchase - and the ones of many others - even better. Cheers

Been a fan of Crumpler for many years and as always the product does not disappoint.
5.00
Excellent

Excellent
5.00
Excellent

Took longer to deliver than my MacBook did from China, but all ok
4.33
Good

crumpler.eu replies: 20/04/2017
Thanks for your comment on the time we kept you waiting for your product to be delivered. We discussed this with our partners and hope to improve our processes to make your next purchase even better!

Complete
5.00
Excellent

Excellent bags & accessories. I have many Crumpler products and will buy more.
5.00
Excellent

Awesome backpack and quick delivery
5.00
Excellent

crumpler.eu customer reviews

crumpler.eu

crumpler.eu was certified by Trusted Shops on 02/07/2013.

Contact
Venloer Str. 301-303
50823 Köln
Germany
stefan.m@crumpler.de
crumpler.eu

Owner
nobrainer GmbH
Venloer Str. 301-303
50823 Köln
Germany
Trade register
Amtsgericht Köln HRB 54289
Authorized representative
Thomas Hiemann
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with crumpler.eu in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.