Certificate for crumpler.eu

No. XF9B0FB3AE2DD8DDACE61BE740FCAEBE2
 

Approved on
02/07/2013
Valid until
01/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for crumpler.eu



Excellent

4.54/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 56 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 523 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/02/2018
Date of order
06/02/2018
14/02/2018
Hello. During account creation procedure there is no window for phone number. Later, 5 min. after order placed I managed to add phone number to my details but anyway it was not on the parcel box sticker. Here was a difficulty for courier to find me...
4.67
Excellent

Date of publication
10/02/2018
Date of order
26/01/2018
10/02/2018
Quality tops
4.00
Good

Date of publication
01/02/2018
Date of order
31/12/2017
01/02/2018
Waited over 2 weeks, nothing came, shop said product was sold out. Then after a few days they sent it to me. Slow customer service. This was probably a one time problem.
3.00
Fair

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
The delivery company is sloooooooooooow. After a week (maybe it's more now) I'm still waiting. Germany is only 120 KM from here. If it were free shipping I wouldn't complain but when I pay for it I expect faster than this and even pay more for that. The discount on the suitcase was fine but I'm still waiting for the product.
2.33
Poor

Date of publication
29/01/2018
Date of order
21/01/2018
29/01/2018
Items arrived quickly.
5.00
Excellent

Date of publication
29/01/2018
Date of order
22/01/2018
29/01/2018
Second time I have ordered from them, and though I am still sorry I cannot get the same products as on the Aussie site, and the number of messenger-style bags has fallen drastically, I am very happy with the service.
5.00
Excellent

Date of publication
25/01/2018
Date of order
11/01/2018
25/01/2018
I love Crumpler bags and my order arrived very quickly and was just what I wanted.
5.00
Excellent

Date of publication
22/01/2018
Date of order
14/01/2018
22/01/2018
Fast en friendly :-)
4.00
Good

Date of publication
22/01/2018
Date of order
07/01/2018
22/01/2018
All went well
5.00
Excellent

Date of publication
17/01/2018
Date of order
03/01/2018
17/01/2018
Good quality, timely delivery
4.00
Good

Date of publication
10/01/2018
Date of order
03/01/2018
10/01/2018
The bags are not what i expected.
3.33
Fair

Date of publication
22/12/2017
Date of order
07/12/2017
22/12/2017
Super fast delivery
5.00
Excellent

Date of publication
20/12/2017
Date of order
13/12/2017
20/12/2017
Extremely fast delivery, great backpack
5.00
Excellent

Date of publication
18/12/2017
Date of order
11/12/2017
18/12/2017
fast delivery
5.00
Excellent

Date of publication
12/12/2017
Date of order
05/12/2017
12/12/2017
Very fast and good product
5.00
Excellent

Date of publication
11/12/2017
Date of order
03/12/2017
11/12/2017
Alles schnell und unkompliziert und die Tasche sieht einfach toll aus. Bin total begeistert. Pfiffig, da hat sich jemand wirklich Gedanken gemacht. Bin schon sehr gespannt wie das Weihnachtsgeschenk ankommt. Danke
5.00
Excellent

Date of publication
10/12/2017
Date of order
09/12/2017
10/12/2017
Perfect this is the best backpack brand in whole galaxy. I love crumpler
5.00
Excellent

Date of publication
08/12/2017
Date of order
01/12/2017
08/12/2017
Great
5.00
Excellent

Date of publication
04/12/2017
Date of order
24/11/2017
04/12/2017
Delivery inside EU 25€ with DHL Deutschland, and for this price item is not deliverd to my door, I had to pick it up in Post office. Package was very demaged like it was opened by someone.
3.33
Fair

Date of publication
04/12/2017
Date of order
26/11/2017
04/12/2017
Crumpler means quality goods and quality service. Do not hesitate.
5.00
Excellent

Date of publication
03/12/2017
Date of order
25/11/2017
03/12/2017
Really great product. Good delivery: smooth but could have been quicker.
4.50
Excellent

Date of publication
10/11/2017
Date of order
29/10/2017
10/11/2017
Everything worked out fine
4.33
Good

Date of publication
09/11/2017
Date of order
02/11/2017
09/11/2017
Backpack is excellent, delivered on time
5.00
Excellent

Date of publication
24/10/2017
Date of order
17/10/2017
24/10/2017
The website needs work :/ I tried to pay a few times, but when I clicked on Submit it didn't do anything. The address handling is awful I had to re-enter my addresses 3 times because it removed the previous one.
BUT... the product range is beautiful. There are lots of pictures on the website, and some products even have videos which are really really useful.
AND... the products are awesome
5.00
Excellent

Date of publication
06/10/2017
Date of order
29/09/2017
06/10/2017
Excellent product, easy to order. But very poor customer service. Or no customer service. There was no response to three emails I sent asking for delivery information and no one picks up the customer service phone.
2.33
Poor

Date of publication
28/09/2017
Date of order
20/09/2017
28/09/2017
Very happy with my new camera bag
5.00
Excellent

Date of publication
25/09/2017
Date of order
30/08/2017
25/09/2017
The delivery was really lowsy. It took more than 10 days and a couple of phone calls to DHL. It was the worst deliver of all the onlinebuys I have made until now.
3.00
Fair

Date of publication
20/09/2017
Date of order
12/09/2017
20/09/2017
best
5.00
Excellent

Date of publication
17/09/2017
Date of order
10/09/2017
17/09/2017
Perfect
5.00
Excellent

Date of publication
11/09/2017
Date of order
01/09/2017
11/09/2017
all it's okay
5.00
Excellent

Date of publication
07/09/2017
Date of order
30/08/2017
07/09/2017
Good item as I expected and delivered quickly all the way from Germany with DHL to UK Mail who delivered to me. But when then mark the delivery down? Its the packaging for a small 13" sleeve its a rather large cardboard sleeve thats way bigger than an item. A padded envelop would have been more appropriate.
4.33
Good

Date of publication
30/08/2017
Date of order
22/08/2017
30/08/2017
Excellent
5.00
Excellent

Date of publication
29/08/2017
Date of order
12/08/2017
29/08/2017
Excellent stuff, good service
5.00
Excellent

Date of publication
29/08/2017
Date of order
21/08/2017
29/08/2017
Personal, professional & pleasant
5.00
Excellent

Date of publication
28/08/2017
Date of order
19/08/2017
28/08/2017
Quick service and nice product
5.00
Excellent

Date of publication
24/08/2017
Date of order
21/08/2017
24/08/2017
Superschnelle Lieferung - Mittags bestellt und am nächsten Vormittag in Händen. Ware war auch super, was will man mehr... Ich kann diesen Verkäufer sehr gerne empfehlen.
5.00
Excellent

Date of publication
24/08/2017
Date of order
15/08/2017
24/08/2017
Great product.
Delivered to Poland in two days.
Amazing
5.00
Excellent

Date of publication
23/08/2017
Date of order
12/08/2017
23/08/2017
Delivery was faster than expected; order placed on 12, delivered on 14, arrived on 17 (to Romania). Happy all the way through.
5.00
Excellent

Date of publication
21/08/2017
Date of order
31/07/2017
21/08/2017
Fast delivery, nice item, well priced. Totally happy with the purchase I made.
5.00
Excellent

Date of publication
20/08/2017
Date of order
13/08/2017
20/08/2017
Excellent product
5.00
Excellent

crumpler.eu customer reviews

crumpler.eu

crumpler.eu was certified by Trusted Shops on 02/07/2013.

Contact
Venloer Str. 301-303
50823 Köln
Germany
stefan.m@crumpler.de
crumpler.eu

Owner
nobrainer GmbH
Venloer Str. 301-303
50823 Köln
Germany
Trade register
Amtsgericht Köln HRB 54289
Authorized representative
Thomas Hiemann
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with crumpler.eu in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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