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igus.eu
Reviews:

25 reviews in the last 12 months173 total reviews  

3.60
Good

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Certified since: Mar 24, 2017
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igus.eu fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Nov 2, 2023
 Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.

Top negative review

Apr 2, 2024
 Verified review
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers. We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history Please make your online shop function again!
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Reviews for igus.eu

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12 hours ago
 Verified review
Delivery time is too long. 3-4 weeks is too much.
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Mar 25, 2024
 Verified review
Great service good products
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Mar 28, 2024
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Apr 2, 2024
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Chat bot failure

The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers. We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history Please make your online shop function again!
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Feb 6, 2024
 Verified review
The website was easy to navigate and regular timely updates on your order were provided.
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Feb 8, 2024
 Verified review
Great service thanks and great prices
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Jan 28, 2024
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Feb 8, 2024
 Verified review
We have been waiting contact from local supplier one week. Very slow response time.
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Nov 2, 2023
 Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
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Aug 13, 2023
 Verified review
Easy search, easy to buy, perfect fit
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May 23, 2023
 Verified review
Really knowledgeable sales staff
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Jun 8, 2023
 Verified review
Delivery could be faster
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Apr 20, 2023
 Verified review
Quality products.
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Dec 8, 2023
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Sep 4, 2023
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Jun 27, 2023
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Jun 14, 2023
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May 26, 2023
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May 17, 2023
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May 11, 2023
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