Reviews for Palais des Thés EN



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 35 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 56 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent quality and taste of tea.
4.67
Excellent

Using this shop for couple of years and very happy with products. Delivery sometimes can't find address, but ringing customer service usually sorts the things out
4.67
Excellent

Palais des Thés EN replies: 03/10/2017
Hello ! We thank you for your evaluation and loyalty and we wish you have future pleasant tea tastings. See you soon and we wish you all the best. Your Customer Service team.

Been regular customers for a year now. Only had one mix up with the address. This delivery was spot on info-wise. The goods as ever are amazing. From the one time we had to deal with customer services online, they were lovely. Have to say that my husband and I love Palais des Thés.
5.00
Excellent

Palais des Thés EN replies: 04/10/2017
Hello ! We thank you very much for your evaluation and loyalty and we wish you have future pleasant tea tastings. See you soon and we wish you all the best. Your Customer Service team.

I wish you have more branches out of France
5.00
Excellent

good
4.00
Good

So easy & efficient-place your order on the excellent website and receive your tea in a few days - beautifully packaged and with treats
5.00
Excellent

Palais des Thés EN replies: 20/07/2017
Hello ! thank you for your evaluation and loyalty, we wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

A wonderful store full of delicious tea, there used to be an actual storefront in Dublin but this online one has supplied my needs since it closed.
5.00
Excellent

It is always a pleasure
5.00
Excellent

Palais des Thés EN replies: 23/05/2017
Hello ! thank you for your evaluation and loyalty, we wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

I keep asking about my loyalty card and don't understand why I don't have one to get a discount & why postage is so expensive
3.33
Fair

Delicous teas and fast delivery.
5.00
Excellent

Palais des Thés EN replies: 23/05/2017
Hello ! thank you for your evaluation , we wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

I have only just placed my second order online, but I was very happy with the previous one - it arrived just as promised
5.00
Excellent

The tea box comes just before I run out- and I smile
5.00
Excellent

Palais des Thés EN replies: 27/04/2017
Hello ! thank you for your evaluation , we wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Very good
4.67
Excellent

A very good tea shop, you can buy here with your eyes closed.
5.00
Excellent

Palais des Thés EN replies: 26/04/2017
Hello ! thank you for your evaluation and your trust, we are happy that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

My order was delivered quickly and without any fuss. Ordering online was simple. I will be placing further orders.
5.00
Excellent

Palais des Thés EN replies: 27/03/2017
Hello ! thank you for your evaluation, we are happy that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

All good
4.00
Good

Palais des Thés EN replies: 13/03/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

No issues.
5.00
Excellent

Palais des Thés EN replies: 13/03/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

I love them
5.00
Excellent

Palais des Thés EN replies: 27/02/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Great.
5.00
Excellent

The green thea vanilla is not in stock unfortunately.
3.00
Fair

Palais des Thés EN replies: 15/02/2017
Hello ! we now propose Pure Indulgence - Vanilla, an exceptional new flavoured tea featuring a single natural ingredient. This creation combines a superb Chinese white tea with the sweet, decadent flavors of vanilla from Madagascar and Réunion Island. This refined and unusual blend will delight the most discerning connoisseurs of flavored tea!

You get the best from the BEST
5.00
Excellent

Palais des Thés EN replies: 27/02/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

I have nothing but praise for the efficient service. It beats any other company I have dealt with. It is a pleasure doing business with you. Long may it last.
5.00
Excellent

Palais des Thés EN replies: 27/02/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Best performing and most customer friendly web shop so far - congrats
5.00
Excellent

Palais des Thés EN replies: 27/02/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon. The customer service team.

Delivery by Chronopost is slow and very very difficult to track
3.67
Good

Palais des Thés EN replies: 30/12/2016
Hello, we thank you for your evaluation. If you have any problems, please do not hesitate to call the customer service on +33 1 43 56 90 90 or write us at service-client@palaisdesthes.com. We wish you a happy New Year! Your Customer Service

Excellent products and communication.
5.00
Excellent

love this website
5.00
Excellent

Palais des Thés EN replies: 06/03/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon. The customer service team.

Fantastic present and my friend loved the cream samples too. Will order again
5.00
Excellent

Palais des Thés EN replies: 27/02/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon. The customer service team.

yes.
5.00
Excellent

Palais Des Thés are fantastic - no problems at all.
5.00
Excellent

Palais des Thés EN replies: 27/02/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon. The customer service team.

Lovely selection, good prices and very quick delivery
5.00
Excellent

Very satisfied with web site,delivery & quality of products
5.00
Excellent

Palais des Thés EN replies: 27/02/2017
Hello ! thank you for your evaluation, we are delighted that our teas have given you full satisfaction. We wish you a pleasant tasting. See you soon. The customer service team.

Great quality tea
4.67
Excellent

Sono soddisfattissimo del vostro shop online, ma lo sarei ancora di più se poteste aggiungere la lingua italiana.
5.00
Excellent

Palais des Thés EN replies: 30/12/2016
Hi! Grazie per la tua opinione, siamo lieti che i nostri tè ti hanno dato soddisfazione. Inviamo il suo suggerimento al servizio competente. Vi auguriamo una piacevole degustazione. Parlare presto. Il team di servizio clienti.

all excellent. But i think when you order more that 200 euro, delivery should be free
5.00
Excellent

I love Palais des Thes teas. My only complaint is that I had a Theophile card when there was a branch in Dublin, but I can't use it online.
4.33
Good

Palais des Thés EN customer reviews

Palais des Thés EN

Contact
64 rue vieille du Temple
75003 Paris
France
service-client@palaisdesthes.com
Palais des Thés EN

Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés EN in their own words.

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