Reviews for Palais des Thés EN



Excellent

4.79/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 435 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés EN has already collected 587 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
03/06/2020
Date of order
22/05/2020
03/06/2020
Fast delivery, delicious teas.
5.00
Excellent

Palais des Thés EN replies: 04/06/2020
Hello, we thank you for your trust. We are happy to hear that your order has arrived quickly and we wish you a nice discovery of your products. Nice day. Your Customer Service.

Date of publication
03/06/2020
Date of order
04/05/2020
03/06/2020
Very fast delivery and great products.
5.00
Excellent

Palais des Thés EN replies: 04/06/2020
Hello, we thank you for your trust. We are delighted that our teas and services give you full satisfaction. We wish you a beautiful day. Your Customer Service.

Date of publication
01/06/2020
Date of order
19/05/2020
01/06/2020
Very satisfying service and the delivery took only 1,5 days.
5.00
Excellent

Palais des Thés EN replies: 02/06/2020
Hello, we thank you for your trust. We are happy to hear that your order has arrived quickly and we wish you a nice discovery of your products. Nice day. Your Customer Service.

Date of publication
01/06/2020
Date of order
19/05/2020
01/06/2020
Very very good tea. Recommended. And delivered in time.
5.00
Excellent

Date of publication
01/06/2020
Date of order
20/05/2020
01/06/2020
Thank you Palais des Thés. Excellent as always. It's good to have you back.
5.00
Excellent

Palais des Thés EN replies: 02/06/2020
Hello, thank you for your review following your order. We are pleased that your experience Palais des Thés went well. Waiting to see you again. Your Customer Service.

Date of publication
31/05/2020
Date of order
19/05/2020
31/05/2020
Good service, best tea!
5.00
Excellent

Date of publication
31/05/2020
Date of order
19/05/2020
31/05/2020
Good experience in the tea world
4.67
Excellent

Date of publication
27/05/2020
Date of order
04/05/2020
27/05/2020
Excellent
5.00
Excellent

Date of publication
21/05/2020
Date of order
23/03/2020
21/05/2020
The teas are excellent, but the delivery took longer than expected and the box as broken when it arrived.
3.67
Good

Palais des Thés EN replies: 27/05/2020
Hello, thank you for your feedback. We are sorry that it took time to get to you and we hope that this will not affect your interest in Palais des Thés. We invite you to email us a photo of your damaged item: service-client@palaisdesthes.com. Waiting for your e-mail, we remain at your disposal. Your customer service.

Date of publication
21/05/2020
Date of order
06/05/2020
21/05/2020
Fast delivery, top quality teas.
5.00
Excellent

Palais des Thés EN replies: 22/05/2020
Good morning, we have received your evaluation and thank you. We are delighted that our products and services satisfy you. We wish you a good tasting of your teas and a beautiful day. We remain at your disposal. Your Customer Service.

Date of publication
20/05/2020
Date of order
07/05/2020
20/05/2020
Fast delivery. I love the teas.
5.00
Excellent

Date of publication
20/05/2020
Date of order
08/05/2020
20/05/2020
Amazing tea and fast delivery to UK
5.00
Excellent

Palais des Thés EN replies: 22/05/2020
Hello, we thank you for your trust. We are happy to hear that your order has arrived quickly and we wish you a nice discovery of your products. Nice day. Your Customer Service.

Date of publication
20/05/2020
Date of order
07/05/2020
20/05/2020
Fantastik
5.00
Excellent

Date of publication
20/05/2020
Date of order
27/04/2020
20/05/2020
Happy with the purchase, will visit again.
5.00
Excellent

Palais des Thés EN replies: 22/05/2020
Hello, thank you for your review following your order. We are pleased that your experience Palais des Thés went well. Waiting to see you again. Your Customer Service.

Date of publication
19/05/2020
Date of order
07/05/2020
19/05/2020
Super efficient and wonderful authentic teas!
5.00
Excellent

Date of publication
19/05/2020
Date of order
07/05/2020
19/05/2020
Easy to order. Fast to deliver.
5.00
Excellent

Date of publication
19/05/2020
Date of order
07/05/2020
19/05/2020
The smell of two teas was very different from what I tried in the shop, very disappointing. Tried a new tea- terrible taste..
2.00
Poor

Palais des Thés EN replies: 27/05/2020
Hello, thank you for your opinion. We are sorry that your tea does not bring you satisfaction. In order to be able to answer you with more details, we invite you to contact our customer service: service-client@palaisdesthes.com specifying the tea that displeased you. Waiting for your e-mail, we remain at your disposal. Your customer service.

Date of publication
19/05/2020
Date of order
07/05/2020
19/05/2020
I received my order exactly in 24hours from the day I have placed it !And note that the delivery city is Athens.
Professional work!!
Thank you so much!!
5.00
Excellent

Palais des Thés EN replies: 25/05/2020
Hello, thank you for your confidence. We are pleased to hear that your order has arrived quickly and we wish you a nice discovery of your products. Nice day. Your Customer Service.

Date of publication
19/05/2020
Date of order
05/05/2020
19/05/2020
Thes des songes blanch best tea in the world
5.00
Excellent

Palais des Thés EN replies: 25/05/2020
Hello, thank you for your message. We are delighted that our Thé des Songes brings you satisfaction and we wish you great tastings! We remain at your disposal. Your customer service.

Date of publication
19/05/2020
Date of order
07/05/2020
19/05/2020
Professional service. Express shipping of the order.
5.00
Excellent

Date of publication
19/05/2020
Date of order
06/05/2020
19/05/2020
super fast delivery despite the current situation
5.00
Excellent

Palais des Thés EN replies: 25/05/2020
Hello, we thank you for your trust. We are happy to hear that your order has arrived quickly and we wish you a nice discovery of your products. Nice day. Your Customer Service.

Date of publication
18/05/2020
Date of order
06/05/2020
18/05/2020
My tea order was delivered to my adress in the Netherlands within 1 week.
I did not get a shipping notification so I was hapily surprised :-)
4.00
Good

Palais des Thés EN replies: 25/05/2020
Hello, we thank you for your trust. We are delighted that our teas and services give you full satisfaction. We wish you a beautiful day. Your Customer Service.

Date of publication
18/05/2020
Date of order
06/05/2020
18/05/2020
Despite the virus problem, when my order accepted the goods arrived very quickly. Excellent/
5.00
Excellent

Palais des Thés EN replies: 25/05/2020
Hello, thank you for your message. We are pleased to hear that your order has arrived quickly and we wish you a nice discovery of your products. Nice day. Your Customer Service.

Date of publication
18/05/2020
Date of order
06/05/2020
18/05/2020
Very happy with the service
5.00
Excellent

Date of publication
18/05/2020
Date of order
05/05/2020
18/05/2020
Best detox tea ever
5.00
Excellent

Palais des Thés EN replies: 25/05/2020
Hello, we thank you for your opinion. We are delighted that our Detox range brings you full satisfaction. We remain at your disposal. Your customer service.

Date of publication
17/05/2020
Date of order
05/05/2020
17/05/2020
Super fast delivery. I will definitely order here again.
5.00
Excellent

Date of publication
17/05/2020
Date of order
05/05/2020
17/05/2020
Brilliant service and perfect taste
5.00
Excellent

Date of publication
17/05/2020
Date of order
05/05/2020
17/05/2020
Great service and tea.
5.00
Excellent

Date of publication
17/05/2020
Date of order
05/05/2020
17/05/2020
Fantastic service , very quick even during this period. Excellent products!
5.00
Excellent

Date of publication
17/05/2020
Date of order
04/05/2020
17/05/2020
Great tea and very fast delivery.
5.00
Excellent

Date of publication
16/05/2020
Date of order
04/05/2020
16/05/2020
Great to have Palais des Thes back. Ordered on Monday morning, delivered on Tuesday. Usual exceptional quality products.
5.00
Excellent

Date of publication
16/05/2020
Date of order
04/05/2020
16/05/2020
Excellent tea!
5.00
Excellent

Date of publication
16/05/2020
Date of order
04/05/2020
16/05/2020
Delivery - quick and as scheduled. Good - excellent. Customer Service - difficult to catch the website when it was open in order to submit the order to begin with.
4.67
Excellent

Date of publication
16/05/2020
Date of order
30/04/2020
16/05/2020
I was worried that there might be problems in the present crisis but all went well. Thank you.
5.00
Excellent

Date of publication
16/05/2020
Date of order
04/05/2020
16/05/2020
Great teas and delivery. Site is ok to navigate. Well done. Paul in Dublin
5.00
Excellent

Date of publication
16/05/2020
Date of order
04/05/2020
16/05/2020
Amazing response! Received order very quickly. Thx,
5.00
Excellent

Date of publication
16/05/2020
Date of order
04/05/2020
16/05/2020
I am only give 2 stars for the customer service, because of the Corona it took so long time to give an order.
4.00
Good

Date of publication
16/05/2020
Date of order
04/05/2020
16/05/2020
Arrived very quickly, ordering very easy
5.00
Excellent

Date of publication
13/05/2020
Date of order
27/04/2020
13/05/2020
I fell in love with this tea a few years ago and every pack brought me to a lot of pleasure. Definitely recommend the tea house!
5.00
Excellent

Palais des Thés EN replies: 26/05/2020
Hello, thank you for your feedback. We are delighted that our products are satisfying and we thank you for your recommendation. We remain at your disposal. Your customer service.

Date of publication
13/05/2020
Date of order
30/04/2020
13/05/2020
Very good selection of tea.
5.00
Excellent

Palais des Thés EN customer reviews

Palais des Thés EN

Contact
64 rue vieille du Temple
75003 Paris
France
service-client@palaisdesthes.com
Palais des Thés EN
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés EN in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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