Reviews for Palais des Thés EN



Excellent

4.79/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 28 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 71 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
11/02/2018
Date of order
08/02/2018
11/02/2018
very good.
4.33
Good

Date of publication
09/02/2018
Date of order
08/02/2018
09/02/2018
all good
5.00
Excellent

Date of publication
09/02/2018
Date of order
08/02/2018
09/02/2018
Delicious tea, fast delivery.
5.00
Excellent

Date of publication
09/02/2018
Date of order
08/02/2018
09/02/2018
Smooth and fast delivery, great tea
5.00
Excellent

Date of publication
09/02/2018
Date of order
08/02/2018
09/02/2018
The shop is fine so far. I always enjoyed the products of Palais des Thés. However, this time I had several security issues with the web. Finally, I could make the order but they did not send me the promised samples. I do not why.
4.00
Good

Palais des Thés EN replies: 15/02/2018
Hello ! thank you for your evaluation and your trust, we will do what is necessary regarding your order. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
I consider the service and the goods to be very good and would recommend using this service. Goods are received promptly.
I have not had the need to use customer services apart from problems accessing the system. They only told me that they had resolved the issue after I set up a new account. But the things happen and its not a problem.
4.33
Good

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
PDT provides excellent service.
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
fast delivery and item as expected Lovely teas.
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
super
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
Cannot complain... teas are great, delivery swift and customer service supportive. May all webshops have such high standard
5.00
Excellent

Palais des Thés EN replies: 14/02/2018
Hello ! We thank you very much for your evaluation and loyalty. We are happy that our products and services bring you great satisfaction ! We wish you have future pleasant tea tastings. See you soon. Your Customer Service Palais des Thés.

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
Excellent products , fast delivery and very costumers service
5.00
Excellent

Palais des Thés EN replies: 13/03/2018
Dear customer, we thank you very much for your evaluation and your trust and we wish you have future pleasant tea tastings ! See you soon and we wish you all the best. Your Palais des Thés Customer Service team.

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
Perfect in every way
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
Very straightforward, quick purchase and lovely tea
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
Very clear buying process, very fast delivery from France to Germany. And the tea is absolutely splendid.
5.00
Excellent

Palais des Thés EN replies: 13/03/2018
Dear customer, we thank you very much for your evaluation and your trust and we wish you have future pleasant tea tastings ! See you soon and we wish you all the best. Your Palais des Thés Customer Service team.

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
great taste :)
5.00
Excellent

Date of publication
05/10/2017
Date of order
19/09/2017
05/10/2017
Excellent quality and taste of tea.
4.67
Excellent

Date of publication
14/09/2017
Date of order
14/09/2017
14/09/2017
Using this shop for couple of years and very happy with products. Delivery sometimes can't find address, but ringing customer service usually sorts the things out
4.67
Excellent

Palais des Thés EN replies: 03/10/2017
Hello ! We thank you for your evaluation and loyalty and we wish you have future pleasant tea tastings. See you soon and we wish you all the best. Your Customer Service team.

Date of publication
08/09/2017
Date of order
23/08/2017
08/09/2017
Been regular customers for a year now. Only had one mix up with the address. This delivery was spot on info-wise. The goods as ever are amazing. From the one time we had to deal with customer services online, they were lovely. Have to say that my husband and I love Palais des Thés.
5.00
Excellent

Palais des Thés EN replies: 04/10/2017
Hello ! We thank you very much for your evaluation and loyalty and we wish you have future pleasant tea tastings. See you soon and we wish you all the best. Your Customer Service team.

Date of publication
07/08/2017
Date of order
23/07/2017
07/08/2017
I wish you have more branches out of France
5.00
Excellent

Date of publication
02/08/2017
Date of order
02/08/2017
02/08/2017
good
4.00
Good

Date of publication
04/07/2017
Date of order
19/06/2017
04/07/2017
So easy & efficient-place your order on the excellent website and receive your tea in a few days - beautifully packaged and with treats
5.00
Excellent

Palais des Thés EN replies: 20/07/2017
Hello ! thank you for your evaluation and loyalty, we wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Date of publication
20/06/2017
Date of order
20/06/2017
20/06/2017
A wonderful store full of delicious tea, there used to be an actual storefront in Dublin but this online one has supplied my needs since it closed.
5.00
Excellent

Date of publication
16/05/2017
Date of order
30/04/2017
16/05/2017
It is always a pleasure
5.00
Excellent

Palais des Thés EN replies: 23/05/2017
Hello ! thank you for your evaluation and loyalty, we wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Date of publication
15/05/2017
Date of order
15/05/2017
15/05/2017
I keep asking about my loyalty card and don't understand why I don't have one to get a discount & why postage is so expensive
3.33
Fair

Date of publication
13/05/2017
Date of order
13/05/2017
13/05/2017
Delicous teas and fast delivery.
5.00
Excellent

Palais des Thés EN replies: 23/05/2017
Hello ! thank you for your evaluation , we wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Date of publication
03/05/2017
Date of order
01/05/2017
03/05/2017
I have only just placed my second order online, but I was very happy with the previous one - it arrived just as promised
5.00
Excellent

Date of publication
26/04/2017
Date of order
10/04/2017
26/04/2017
The tea box comes just before I run out- and I smile
5.00
Excellent

Palais des Thés EN replies: 27/04/2017
Hello ! thank you for your evaluation , we wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Date of publication
22/04/2017
Date of order
22/04/2017
22/04/2017
Very good
4.67
Excellent

Palais des Thés EN customer reviews

Palais des Thés EN

Contact
64 rue vieille du Temple
75003 Paris
France
service-client@palaisdesthes.com
Palais des Thés EN
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés EN in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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