Reviews for Palais des Thés EN



Excellent

4.76/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 66 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés EN has already collected 119 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
30/06/2018
Date of order
30/04/2018
30/06/2018
You change my order from privat order to order to a firm - that made a lot of problems. And it tok month to be deliverd
1.00
Very Poor

Palais des Thés EN replies: 01/08/2018
Hello, we thank you for your evaluation. We are very sorry about this situation. We inform you that unfortunately, outside of the European Union, parcels can be held for an undetermined amount of time at customs for clearance, which is what happened with your order and explained the delay. We stay at your disposal and we wish you have a lovely day. Your Palais des Thés Customer Service.

Date of publication
27/05/2018
Date of order
30/04/2018
27/05/2018
Great service. Great selection of teas and accessories not available in shops.
5.00
Excellent

Palais des Thés EN replies: 28/05/2018
Dear customer, we thank you for your evaluation and your trust. We are happy that our services and products give you great satisfaction. We wish you a pleasant tea tasting and we hope to see you soon! Your Palais des Thés Customer Service.

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Product arrived in time, well packaged. The tea is delicious.
5.00
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Superb quality tea
5.00
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Excellent product with prompt delivery.
Thank you
5.00
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Very pleased with the rea and prompt service.
4.33
Good

Date of publication
22/05/2018
Date of order
22/05/2018
22/05/2018
Sono molto soddisfatta dei prodotti e della spedizione.
5.00
Excellent

Date of publication
22/05/2018
Date of order
22/05/2018
22/05/2018
Great tea, delivery
5.00
Excellent

Date of publication
22/05/2018
Date of order
22/05/2018
22/05/2018
everything was perfect. didn't need customer service so can't really rate that one.
4.67
Excellent

Date of publication
21/05/2018
Date of order
14/05/2018
21/05/2018
Palais des Thés has been my supplier of tea for years. I appreciate the high quality of their products and their reliability.
5.00
Excellent

Palais des Thés EN replies: 22/05/2018
Hello ! We thank you for your evaluation and your trust. We are happy that our services and products give you great satisfaction. We wish you a pleasant tea tasting and we hope to see you soon! Your Palais des Thés Customer Service.

Date of publication
15/05/2018
Date of order
14/05/2018
15/05/2018
Deliverywind up in very short time
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Very enjoyable
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Great products
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Prompt delivery, well packed, lovely tea. The free samples were not my choice (I probably did it wrong), but have made me try new flavours. Highly recommended
5.00
Excellent

Palais des Thés EN replies: 15/05/2018
Dear customer, we thank you for your evaluation. We inform you that you have the possibility to choose your samples (there is one inserted automatically) before selecting the delivery. We are happy that our teas and services give you great satisfaction. We stay at your disposal and we wish you pleasant tea tastings ! Your Palais des Thés Customer Service.

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Good value at a very good price
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Its perfect the tea is delicious
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Everytime all good tea
4.00
Good

Date of publication
02/05/2018
Date of order
30/04/2018
02/05/2018
The total amount of my order should have a better offer. But the tea are the best
5.00
Excellent

Date of publication
02/05/2018
Date of order
30/04/2018
02/05/2018
Love the teas, but there are bugs on the site making ordering difficult. Items disappear from shopping basket between shopping and checkout. I have to make several attempts before it works. Please fix so that I can continue to enjoy the excellent tea.
4.67
Excellent

Palais des Thés EN replies: 11/05/2018
Hello, we thank you for your evaluation. We are sorry about the inconvience met and hope it will not affect your interest in Palais des Thés. We are aware of some technical issues on our website and we sincerely apologize for it. Our technical team is working to resolve them. We stay at your disposal and we wish you have a lovely day. Your Palais des Thés Customer Service.

Date of publication
01/05/2018
Date of order
30/04/2018
01/05/2018
My loyalty card has not worked for a long time and I have not been able to contact anyone to deal with this issue. I have to use a repeat order in order to get my discount. On one occasion when I was trying to order I found myself in another person's account. Very worrying I would like to vary my order so please send my a new loyalty card or loyalty number to sal.layden22@gmail.com
3.33
Fair

Palais des Thés EN replies: 11/05/2018
Hello, we thank you for your evaluation. We are truly sorry about the inconvience met on your account and hope it will not affect your interest in Palais des Thés. We inform you that we sent you an e-mail. We stay at your disposal and we wish you have a lovely day. Your Palais des Thés Customer Service.

Date of publication
01/05/2018
Date of order
30/04/2018
01/05/2018
Teas are excellent. I am a very satisfied customer, recommending PDT to all true tea lovers.
5.00
Excellent

Date of publication
01/05/2018
Date of order
30/04/2018
01/05/2018
We really like this
4.33
Good

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Perfect delivery, only delivery cost is to high
4.67
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Just keep on going
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
ciao
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Yes I have been very happy with the service
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
The seal on the tea was partially open when it arrived
3.67
Good

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
I regret that I can't use my fidelity card for online orders. In the shops in Brussels the tea was out of stock. So I had no other choise than ordering online. Expensive because, I didn't got 10 off and I had to pay the shipping costs.
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Excelent shop. Superb teas.
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
The goods are brilliant. The delivery, yet again, sucks. I had to make 3-4 calls to the delivery company to find out exactly which house package was left in. I was at home all day working, but there was NO attempt to deliver. They left it with a neighbour in another terrace - but literally a stones throw from my house. I did not recognise the name of the neighbour, so that was the start of a hunt.
4.33
Good

Palais des Thés EN replies: 11/05/2018
Hello, we thank you for your evaluation. We are truly sorry about the inconvience met on your delivery and hope it will not affect your interest in Palais des Thés. In the future, if you encounter difficulties with the delivery, do not hesitate in contacting our services so we can sort it out. We stay at your disposal and we wish you have a lovely day. Your Palais des Thés Customer Service.

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
I keep ordering from UK as I love the teas in Palais des Thés
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
The teas are as good as described, it did not disappoint by any means.
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Choice of many high quality products and quick delivery to my home.
4.67
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Excellent
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Again, excellent service by PDT.
5.00
Excellent

Palais des Thés EN replies: 07/05/2018
Hello ! thank you for your evaluation and your trust and loyalty. We wish you a pleasant tasting. See you soon and wish you all the best. The customer service team.

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
I am sorry you no longer offer free delivery
4.00
Good

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Excellent teas, fast delivery.
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Great
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Everything was good, just some small confusion at delivery, quickly resolved.
4.67
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Arrived very quickly - it was very well packaged and included everything i ordered - excellent
5.00
Excellent

Palais des Thés EN customer reviews

Palais des Thés EN

Contact
64 rue vieille du Temple
75003 Paris
France
service-client@palaisdesthes.com
Palais des Thés EN
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés EN in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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