Reviews for Palais des Thés EN



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 136 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés EN has already collected 255 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/09/2019
Date of order
05/09/2019
17/09/2019
I made a purchase 12 days ago, still haven’t got even a confirmation email not to mention my goods.
2.00
Poor

Palais des Thés EN replies: 18/09/2019
Dear Mrs, we thank you for your evaluation. We inform you that we send you an e-mail today, to tell you that your parcel was returned to you. We invite you to check this e-mail. We stay at your disposal. Your customer service.

Date of publication
17/09/2019
Date of order
02/09/2019
17/09/2019
All very efficient and easy. Product itself is superb.
5.00
Excellent

Date of publication
16/09/2019
Date of order
04/09/2019
16/09/2019
We enjoy the tea, the website is easy to navigate and delivery is efficient.
5.00
Excellent

Palais des Thés EN replies: 17/09/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our services. Hoping to see you again soon, your Customer Service.

Date of publication
15/09/2019
Date of order
02/09/2019
15/09/2019
I order tea and accesories from them. High quality, proper delivery
5.00
Excellent

Date of publication
14/09/2019
Date of order
02/09/2019
14/09/2019
Consistently high quality tea, delivered on or before the date promised.
Wouldn’t look elsewhere for the teas I like
5.00
Excellent

Palais des Thés EN replies: 16/09/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des Thés went well. Waiting to see you again. Your Customer Service.

Date of publication
12/09/2019
Date of order
30/08/2019
12/09/2019
Everything was fine.
5.00
Excellent

Date of publication
11/09/2019
Date of order
29/08/2019
11/09/2019
The delivery was fast and precise, everything was as ordered. Service was excellent.
5.00
Excellent

Palais des Thés EN replies: 12/09/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des thés went well. Waiting to see you again Your Customer Service.

Date of publication
11/09/2019
Date of order
26/08/2019
11/09/2019
Extraordinary quality and excellent customer service I actually greatly prefer the French online store to the local ones in Oslo.
5.00
Excellent

Palais des Thés EN replies: 12/09/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our teas and our online service. Hoping to see you again soon, your Customer Service.

Date of publication
10/09/2019
Date of order
29/08/2019
10/09/2019
Fabulous shop. Great assortment of teas. Great service. Quick delivery
5.00
Excellent

Date of publication
09/09/2019
Date of order
28/08/2019
09/09/2019
Excellent service and good product if a little expensive.
4.67
Excellent

Palais des Thés EN replies: 11/09/2019
Dear Mr, we acknowledge receipt of your evaluation and we thank you for that. Please note that we try to offer a large range of teas from 5.10€ /100grams (for the "Green Maté"). Furthermore, we propose a large vartiety of origin teas and perfumed teas in a wide range of prices, while maintaining a high level of quality. We remain at your disposal and we wish you a lovely day. Your Customer Service

Date of publication
08/09/2019
Date of order
27/08/2019
08/09/2019
Excellent service and product
5.00
Excellent

Palais des Thés EN replies: 09/09/2019
Hello, thank you for your evaluation as well as for your interest in the Palais des Thés. We are delighted that our teas and services give you complete satisfaction. We wish you very nice tastings of your teas as well as a lovely day. Your Customer Service.

Date of publication
08/09/2019
Date of order
26/08/2019
08/09/2019
Super good service
5.00
Excellent

Date of publication
08/09/2019
Date of order
26/08/2019
08/09/2019
Tea is delicious
5.00
Excellent

Date of publication
07/09/2019
Date of order
26/08/2019
07/09/2019
amazing
5.00
Excellent

Date of publication
07/09/2019
Date of order
26/08/2019
07/09/2019
Quality tea delivered quickly
5.00
Excellent

Palais des Thés EN replies: 09/09/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our services. Hoping to see you again soon, your Customer Service.

Date of publication
07/09/2019
Date of order
26/08/2019
07/09/2019
Safe packing
4.00
Good

Date of publication
05/09/2019
Date of order
24/08/2019
05/09/2019
Totally good
5.00
Excellent

Date of publication
04/09/2019
Date of order
08/08/2019
04/09/2019
The opening to a whole new world of capital-T
5.00
Excellent

Date of publication
01/09/2019
Date of order
20/08/2019
01/09/2019
Top
5.00
Excellent

Date of publication
31/08/2019
Date of order
19/08/2019
31/08/2019
Always speedy delivery and never a problem with my order you guys are the best tea supplier on the planet
5.00
Excellent

Palais des Thés EN replies: 02/09/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our teas and our services. Hoping to see you again soon, your Customer Service.

Date of publication
30/08/2019
Date of order
17/08/2019
30/08/2019
The delivery was really fast. Happy with my order.
4.00
Good

Palais des Thés EN replies: 02/09/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des Thés went well. Waiting to see you again. Your Customer Service.

Date of publication
29/08/2019
Date of order
17/08/2019
29/08/2019
I discovered PALAIS DES THÉS when I visited the shop in Bordeaux recently. The young lady there was a mine of information, was helpful and friendly. I have since received my first purchase online and EXCELLENT is my score, on all counts. Thank you.
5.00
Excellent

Palais des Thés EN replies: 30/08/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des Thés went well. Waiting to see you again Your Customer Service.

Date of publication
28/08/2019
Date of order
16/08/2019
28/08/2019
I love Palais des Thés
5.00
Excellent

Date of publication
21/08/2019
Date of order
08/08/2019
21/08/2019
Great service and top quality
5.00
Excellent

Date of publication
19/08/2019
Date of order
07/08/2019
19/08/2019
Efficient delivery Just one thing that I didn't get any delivery notification, and the system stays in preparation even after I received my tea. Except for that, it's wonderful
5.00
Excellent

Palais des Thés EN replies: 21/08/2019
Dear Mrs, we acknowledge receipt of your evaluation and we thank you for taking the time to write us. We are sincerely sorry for this inconvience on our website and we will transmit this information to the relevant service. We remain at your disposal and we wish you a nice day. Your Customer Service

Date of publication
18/08/2019
Date of order
06/08/2019
18/08/2019
In the email we received the day of delevery, our adress only contained the house number and city i live, not my street. Luckily we were able to let the package delivered in a central place where we could go to get it Maybe there is some possibility to optimise the adresses. On the package itself it was correct. (Belgium) The tea is amazing, i love the tropical garden, even cold it tastes great
4.00
Good

Palais des Thés EN replies: 20/08/2019
Dear Sir, thank you for taking time to leave us a review. We are happy to see our products fully satisfy you We are really sorry about the inconvenience of the delivery. Please note that we have just modified your address, it will appear properly during the next order. Best regards, You Customer Service

Date of publication
18/08/2019
Date of order
05/08/2019
18/08/2019
none
4.00
Good

Date of publication
17/08/2019
Date of order
04/08/2019
17/08/2019
The tea quality is great I buy tea for myself and as gift for my friends. Thes du Louvre was tasty. My favourite is Thes du Lords.
5.00
Excellent

Date of publication
17/08/2019
Date of order
04/08/2019
17/08/2019
I am very satisfied, they send what they promise.
5.00
Excellent

Date of publication
16/08/2019
Date of order
04/08/2019
16/08/2019
The thees of Palais des thes could every moment change into the fairytale experiens.
5.00
Excellent

Date of publication
15/08/2019
Date of order
03/08/2019
15/08/2019
I love this shop and the quality of the teas
and actually look forward to receiving my orders.
Wonderful shop.
5.00
Excellent

Date of publication
14/08/2019
Date of order
27/07/2019
14/08/2019
Thank you so much for your quick and safe servise and of course for the delicious tea.:)
5.00
Excellent

Date of publication
12/08/2019
Date of order
31/07/2019
12/08/2019
Like it very much
5.00
Excellent

Date of publication
12/08/2019
Date of order
31/07/2019
12/08/2019
Everything was simply perfect
5.00
Excellent

Date of publication
12/08/2019
Date of order
30/07/2019
12/08/2019
quick delivery and excellent tea, a good experience all round.
5.00
Excellent

Date of publication
11/08/2019
Date of order
29/07/2019
11/08/2019
I was kept informed and got delicious goods promptly.
5.00
Excellent

Palais des Thés EN replies: 12/08/2019
Hello, the entire Palais des Thés team thanks you for your evaluation and is delighted to know that you enjoyed our teas and our services. Hoping to see you again soon, your Customer Service.

Date of publication
11/08/2019
Date of order
30/07/2019
11/08/2019
superb
5.00
Excellent

Date of publication
11/08/2019
Date of order
29/07/2019
11/08/2019
All things are excellent including delivery service
5.00
Excellent

Palais des Thés EN replies: 12/08/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des Thés went well. Waiting to see you again. Your Customer Service.

Date of publication
10/08/2019
Date of order
28/07/2019
10/08/2019
Best Tea shop in the world
5.00
Excellent

Date of publication
08/08/2019
Date of order
26/07/2019
08/08/2019
The best teas I have ever found, the quality is just outstanding. I place orders regularly and have been a customer for years. I love discovering new teas through free samples, too Delivery is always swift, and it comes from France (I live in the UK).
5.00
Excellent

Palais des Thés EN replies: 09/08/2019
Hello, thank you for your review following your order. We are happy that your experience Palais des Thés went well. Waiting to see you again. Your Customer Service.

Palais des Thés EN customer reviews

Palais des Thés EN

Contact
64 rue vieille du Temple
75003 Paris
France
service-client@palaisdesthes.com
Palais des Thés EN
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés EN in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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