underu.com
Reviews:

7 reviews in the last 12 months133 total reviews  

4.14
Good
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Top positive review

23 Oct 2023
 Verified review
What an amazing site ! And for genuine articles at these prices , no wonder Karen couldn’t believe it ! Although I can assure you , these designer products are 100% genuine ! And I will be another happy , returning customer soon. It has always been a speedy , pleasant experience each time I have purchased from here. Thank you , again. I love UnderU ! The best site to up date your designer underwear ! Treat yourself ! An absolute pleasure, again. Very happy 😃

Top negative review

7 Oct 2023
 Verified review
Good items but postage too high Royal mail 48hours tracked cost 3.29 so why charge more?
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Reviews for underu.com

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23 Oct 2023
 Verified review
What an amazing site ! And for genuine articles at these prices , no wonder Karen couldn’t believe it ! Although I can assure you , these designer products are 100% genuine ! And I will be another happy , returning customer soon. It has always been a speedy , pleasant experience each time I have purchased from here. Thank you , again. I love UnderU ! The best site to up date your designer underwear ! Treat yourself ! An absolute pleasure, again. Very happy 😃
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Answer by underu.com
29 Nov 2023
Hi Spencer! Your 5 star review has put a big smile on our faces here at UnderU today :-) Your kind words make what we do worthwhile! All our stock is indeed 100% genuine and come to us directly from the brands that we stock. We hope to hear from you again in the near future! Best wishes, Natalie and the team
18 Sept 2023
 Verified review
Ordering process was easy. No charge for delivery was helpful and return policy gave me the confidence to place the order
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Answer by underu.com
21 Sept 2023
Hi Colin, Thank you for your kind review. Here at UnderU we are firm believers in the " Treat others how you wish to be treated" philosophy! Therefore, We try to make the order and return process as easy and prompt as possible. We are pleased to hear that you have confidence in our services. We look forward to hearing from you again in the near future! With kind regards, Natalie & All at team UnderU
18 Nov 2023
 Verified review
The team are so helpful in every respect and I wouldn’t purchase branded underwear from anyone else.
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Answer by underu.com
29 Nov 2023
Hi Ian, Thank you for your kind words and fabulous 5* review. We always appreciate your custom and we hope that we can be of service to you for many more purchases in the future! Kindest regards, Natalie & all at team UnderU
20 Sept 2023
 Verified review
Very professional and keep you updated I would definitely recommend this site Stay as you are.
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Answer by underu.com
21 Sept 2023
Hi Yvonne, Thank you so much for your kind 5* review! We do our best to treat our customers like we would like to be treated and reviews like yours make what we do all the more worthwhile. We very much hope to hear from you again soon. Best wishes, Natalie UnderU Customer Service Team
7 Oct 2023
 Verified review

Postage rates too high

Good items but postage too high Royal mail 48hours tracked cost 3.29 so why charge more?
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Answer by underu.com
17 Oct 2023
Hi There, Thank you for your review. We are pleased that you liked the items ordered from us. We try to keep our postage as low as possible. For us to post a tracked 48hrs parcel to our customers this will cost us between £3.88 and £6.50, sometimes even more. Then we have the added cost of packaging and parcel insurance. Therefore, the cost of sending a parcel is in fact much higher than the fee that we charge. We also cover any delivery cost of exchanged products. We do run frequent free shipping events and offer discounts an voucher codes to ensure that our customers have access to our quality products at fair prices. I hope that this clarifies your concerns a little and we look forward to hearing from you again in the future. Kind regards, Natalie & the team at Underu.com
12 Nov 2023
 Verified review
Great company superb customer service
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Answer by underu.com
29 Nov 2023
Hi Mark, Thank you for this kind 5* review - It means a lot to all of us here at UnderU.com! I am so pleased to hear that you are happy with the service that we provide and we look forward to hearing from you again in the near future. Best wishes, Natalie and the Team
21 Mar 2023
 Verified review
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Answer by underu.com
27 Mar 2023
Hi there, We are sad to see that you have left us a 1* review. I can see that your parcel was delayed by Royal Mail for a few days and that we posted you out a replacement product as soon as we heard from you regarding this. We strive to provide the best customer service to all our customers and could not have done more to ensure that your experience was positive. Regretfully we cannot prevent the odd delay to Royal Mail's services and can only apologise that your first parcel was delayed. I hope that you are pleased with the replacement order and hope that you will consider using our services again in the near future. With kind regards, Natalie UnderU Customer Service Team