Alpinetrek.co.uk - Logo - reviews

Alpinetrek.co.uk
Reviews:

1,762 reviews in the last 12 months50,105 total reviews  

4.57
Excellent

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Valid

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Certified since: 28 May 2014
The Trustmark indicates trustworthy online retailers.
Alpinetrek.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

21 Jun 2023
 Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek. On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size. They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading. They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk

Top negative review

1 Sept 2023
 Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk

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24 Feb 2024
 Verified review

First Order from Alpine Trek

From start to finish, the ordering process with Alpine Trek (.co.uk) was so easy. I also felt confident by the impression that the products that I ordered were of good quality, vetted by a professional company with a good knowledge of the products that they sell. Highly recommended.
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19 Feb 2024
 Verified review

Excellent Pricing & Communications

I have purchased from Alpine Trek several times now for outdoor clothing and equipment, with deliveries to a UK address, and for me, the entire process from selection, payment, shipment notification, delivery, and communications (response time and clarity), have been excellent.
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25 Feb 2024
 Verified review
Easy company to buy from, great communication from them, Sizing of item is the only downside, I ordered a 2xl jacket that is sadly about the size of a larger - x larger at a push, although in saying that I do understand that’s the manufacturer at fault and not alpinetrek
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7 days ago
 Verified review
It may take a while for the order to arrive, but that’s understandable as Alpinetrek in based abroad. Easy to order and arrived very well packed and always in immaculate condition. It’s also good to have a long return period and the Trusted Shops insurance.
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TK
Tom K.
Bedford
29 Feb 2024
 Verified review

Great products and customer service 🙌🏻

I’m returning customer of Alpintrek. Bought many merino clothing which quality and durability is better than in other shops, products are great. Customer service and communication is excellent! Definitely recommend buying from this site. Thank you guys!
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13 days ago
 Verified review

Great service start to finish

Great selection. Even though shipping from Germany, delivery was quick, trackable, and seamless at the border (no hidden taxes or duty). If a return would have been needed, it seems well documented and easy.
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27 Feb 2024
 Verified review
Great contact throughout the transaction. From moment order placed I was kept up to date with delivery times. Never used this company before and would not hesitate to order more products in the future.
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MK
Mike K.
Gloucester
29 Feb 2024
 Verified review

POC Oseus vest

Best price I could find for UK delivery, arrived really quickly in sustainable outer packaging. Order tracking comms provided. Website easy to navigate. Everything you need really.
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5 Mar 2024
 Verified review

AlpineTrek

I like shopping at AlpineTrek - it offers competitively priced quality goods; it keeps me updated on when delivery is expected; and delivery is not long either.
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3 days ago
 Verified review

Great job

Ordered a pair of montane trousers, best price on the Internet... Arrived in 5 days.. Kept me informed with emails and I was very happy with the purchase..
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7 days ago
 Verified review
Great service to the uk first time I’ve used since B!!!it but didn’t let me down, emails to keep me informed of when it would be delivered, perfect
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1 Mar 2024
 Verified review
product arrived in perfect condition, just as described, and a good quality piece of functional outdoor clothing it is as well
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18 Feb 2024
 Verified review
Surprisingly slow delivery. Came from overseas? They should have said at the outset to avoid disappointment. Otherwise fine.
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11 hours ago
 Verified review
Easy to browse. Great offers. Interesting insights into the products. These isn't anything I can think of to improve.
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1 Mar 2024
 Verified review
Ordering was easy as we have ordered before. Shoes were an iou gift for last Christmas for grand daughter,
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3 days ago
 Verified review

Great range, great prices, great service.

Excellent range of equipment, VERY competitive pricing, excellent communication and very prompt delivery
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29 Feb 2024
 Verified review
Was easy to order was easy to send back because it was to small .did order bigger one . Geoff
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23 Feb 2024
 Verified review
Great range of footwear, good prices and speedy despatch to the UK. Like the email updates.
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SS
Sheena S.
Bristol
19 Feb 2024
 Verified review
Products are described well. The sizing advice is accurate. Delivery is very quick.
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28 Feb 2024
 Verified review
Great service. Easy and clear website. Excellent range of products available.
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