houseoftents.co.uk
Reviews:

213 reviews in the last 12 months1,216 total reviews  

4.50
Excellent

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Top positive review

26 Jul 2023
 Verified review
1. I liked the construction of the gazebo quite sturdy. 2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length

Top negative review

29 Oct 2023
 Verified review
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
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Reviews for houseoftents.co.uk

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28 Feb 2024
 Verified review
We loved our Marquee. We ordered the FLEX type 4x6 and the quality is excellent. We had some very strong winds the next day that caused a little damage (our fault) and House of Tents sorted it all out for us with no fuss what so ever. We would 100% come back and purchase something again. The customer service is as also excellent and Michael in particular was efficient and helped us with everything. :)
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29 Feb 2024
 Verified review
Very impressed with this company, I had to make last minute changes to delivery and they sorted everything directly with the carrier as promised. We love the product, it’s really good quality and arrived on time and exactly as described. Would definitely use again and would recommend them to anyone.
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7 days ago
 Verified review
Was very surprised how quickly they delivered. There was some damaged Poles and these were replaced with in a couple of days . I can't complain about the service I received from them have not had chance to put up marquee as yet but everything seems as it should be
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20 Feb 2024
 Verified review
I have dealt with the House of Tents Team several times over the last four years and have always found them very helpful, very pleasant and extremely efficient. Orders have been processed very quickly on each occasion and I have no hesitation in recommending them.
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7 days ago
 Verified review
I am still awaiting a refund of invoice 700952803 from Feb 22nd , a delivery which was refused on instructions from House of Tents having sent the wrong colour, I have paid for and received the correct colour but I am still awaiting the refund-now 18 days!
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6 days ago
 Verified review

Excellent service!

Goods arrived earlier than expected but plenty of messages to inform of date and time. Delivery driver was friendly and efficient. Goods well packed. Cannot suggest any improvement required.
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4 Mar 2024
 Verified review
Great product, great price. Packaging was badly damaged upon delivery... hopefully none of the components have fallen out during shipping.
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4 days ago
 Verified review
Goods arrived very promptly. I have’t yet installed them, but if they are as good as the original I will be very pleased
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20 Feb 2024
 Verified review
Some parts were missing, I phoned customer services and the missing parts were delivered the next day
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1 Mar 2024
 Verified review
excellent customer service very quick delivery and immediate response to a query I had
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20 Feb 2024
 Verified review
Excellent experience and service and really great product
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8 days ago
 Verified review
Easy to use website. Very prompt delivery
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4 Mar 2024
 Verified review
Speedy and efficient
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8 days ago
 Verified review
very quick delivery
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21 Feb 2024
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8 days ago
 Verified review
I ordered a 6x8 marquee it arrived in good timing of three working days.. I have a problem with the packaging which it came in.. The boxes are damaged and not sure if any of the items are missing untill I set it up.. The packaging is held together with sellotape.. The courier explained he had to retape the bixes because they were falling apart
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5 days ago
 Verified review

Cannot get a refund

At their request I refused delivery of an incorrect item on Feb 22nd. Now on March 14th I am still awaiting a refund and they say they are following procedure. It does not take this long to arrange a refund so I can only assume the policy is not to honour their side. Be careful. I
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7 days ago
 Verified review
Tent broke after a couple of weeks and they said we couldn't exchange it as there was no warranty
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29 Jan 2024
 Verified review

Excellent value for the price paid

For the price paid, the tent is excellent. Once all the nuts/bolts were done up tight the whole structure was very sturdy and the canvas is stronger than we had imagined. The instructions were very easy to follow and it took two of us just over 2 hours to put up. It might have been easier with three people but we managed. If I could make a small suggestion, I would say the tent would benefit from slightly higher quality nuts and bolts. I would have happily paid £10 more for better quality. None failed but they were a little small and thin.
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16 Feb 2024
 Verified review

House of Tents the right choice!

The pop up gazebo is excellent, well made and easy to assemble and take down. As there are so many to choose from on the Internet, I was anxious about what I was getting. Now that I have it I am relieved I made the right choice. House of Tents is the place to go. The customer service is excellent too, as I needed to speak to them before buying and they made themselves available and answered my questions.
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