Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

3,027 reviews in the last 12 months29,028 total reviews  

4.82
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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10 days ago
 Verified review
the website is easy to use and find products of your favorite brands. all payment options make it especially convenient to make a purchase (Apple pay), you don't have to look for a credit card, and I like the fact that you don't have to be a customer, but you can show the purchase as a so-called guest. I visit your website often, I like nature and hiking, being outside, and the page is very user friendly, so I will continue to visit the page.
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Feb 21, 2024
 Verified review

Best care for goods and customer service, but over expensive

Overall, care for the items and customer service is excellent, and that is why I still buy in berg. But the prices are skyrocketing and becoming ridiculous, with other stores selling almost 40% cheaper on base prices than berg sometimes.
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Feb 20, 2024
 Verified review

Slick Process

The process is slick, quick and transparent - a good end user experience. The delivery experience is similar in as much as it's also quick and reliable and the goods are as described.
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Feb 20, 2024
 Verified review

Easy and quality purchase

I love it. It was so easy to decide which product suits me the best. So easy to buy it and read all informations below the item. I will recommend this site.
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Mar 1, 2024
 Verified review
Good quality of the item. It arrived as scheduled in good condition. Also, the site was very helpful for the selection of the correct size.
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Feb 28, 2024
 Verified review
I asked a question about something I couln’t find and got a very complete answer only a few hours later. And it solved my problem!
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8 days ago
 Verified review
Fast responses on many deliveries. Great variety of products. No bad surprises. Supportive on invoicing needs. Highly recommended
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20 hours ago
 Verified review

Great prices and quick shipping

Last time I ordered from them, got my goods in two days, which is superfast considering that other shops take 7 to 10 days.
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LC
Laszlo C.
Szombathely
5 days ago
 Verified review

10/10

simple and clear website, accurate size chart, easy ordering process, fast delivery even to Hungary, product insurance
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Feb 28, 2024
 Verified review

Good online shopping experience on Bergfreunde.com

Most experiences with previous orders were OK. Last order was wrong (wrong size of boots in correct package box).
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9 days ago
 Verified review

Thank you

Hello guyes, it was a joy to make a purchase on your side. Good products and reasonable prices :). Well done
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Feb 19, 2024
 Verified review

Overall positive experience

While sometimes the delivery speed can be quite slow the overall experience with Berhfreunde.eu is positive.
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3 days ago
 Verified review
That went well, but the proof of the pudding is in the wearing. Let's see how I feel when I get the shoe.
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Mar 1, 2024
 Verified review

I was happy that my items were covered

I was happy that my Items where covered, and if they got lost, I would get my money back Thank you
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12 days ago
 Verified review

very good information

I found my size, down jacket for my windy climat on the west of Lithuania.I will wait for it
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Feb 27, 2024
 Verified review
Website is easy to use, checkout is quick. Cherry on the top of the cake, the prices
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Mar 4, 2024
 Verified review

Bergfreunde FTW!

The ease of order an epic speed of delivery to Croatia in 3 days - you guys rock!
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Feb 20, 2024
 Verified review
Nice service. Good brands. Good advices. Quick delivery...What else do you need?)
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7 days ago
 Verified review
Very good quality and selection! Fast delivery. Can’t think of any improvement.
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Mar 4, 2024
 Verified review
Excellent choices of brands and clothing. The are bargains if you look,
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