phoned me to let me know my item was out of stock and that I had option to cancel or wait a couple of weeks until it became available.
this was no problem as not urgent and I was quite happy to wait my experience is most items are in stock and are delivered promptly, but it is really good to get an update when there is a short delay - many other companies do not bother to communicate properly with
2
Excellent
FutureShop.co.uk replies:
29/12/2023
Hi Bruce,
Thank you for taking the time to acknowledge our customer service efforts. We're glad to hear that you were satisfied with the communication regarding the stock status of your item and our approach to handling the situation.
Your understanding and patience in waiting for the item are greatly appreciated. We strive to maintain transparency and open communication with our customers, espe
fantastic range of products, website info is excellent, delivery very reliabke
2
Excellent
FutureShop.co.uk replies:
07/07/2023
We strive to provide excellent customer service, products, website information, and delivery. We're so glad you were pleased with our service and range of products.
Thank you so much for your wonderful review!
Information on Bruce B.
Registered since 27/11/2014
Occasional Shopper Has reviewed more than 3 shops
High Flyer Has reviewed more than 10 shops
Shopping Star Has reviewed more than 50 shops
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Yes, I would like to report the review to the Trusted Shops Service Department.
this was no problem as not urgent and I was quite happy to wait my experience is most items are in stock and are delivered promptly, but it is really good to get an update when there is a short delay - many other companies do not bother to communicate properly with