Jim M.
Online Shopper from Limerick Ireland
Has reviewed 1 order from 1 retailer so far
Has reviewed 1 order from 1 retailer so far
Experiences by Jim M.
Bergfreunde.eu
Reviewed on 27/08/2023
I purchased a pair of sandals on their website but realised that I wanted to change my mind so quickly cancelled the order. However they still sent the order to me. When I complained they did send a post paid label for me to return the item but it would still be awkward for me to return the order so I decided to keep it. This order should have been cancelled and never sent to me. Not happy with th
Bergfreunde.eu replies:
28/08/2023
Thank you for your review and your feedback.
We can fully understand that you're upset that we were not able to cancel your order. Unfortunately our window to manually cancel an order is very small and our logistics department was quicker and has already processed your order. We will internally adress your feedback of a customer message check before dispatching an order. We apologise for the incon
Information on Jim M.
Registered since 27/12/2012
Occasional Shopper
Has reviewed more than 3 shops
Has reviewed more than 3 shops
High Flyer
Has reviewed more than 10 shops
Has reviewed more than 10 shops
Shopping Star
Has reviewed more than 50 shops
Has reviewed more than 50 shops