I’m still waiting for a refund from May, despite promises it still hasn’t been received. Two orders still haven’t arrived yet money was taken from my account 4/8/23 for one order yet they tell me it was only dispatched on29/8/23. They also took money out of my account and the item still isn’t in stock. Surely it’s illegal to keep taking the money and not sending the goods
2
Very Poor
peterhahn.co.uk replies:
05/09/2023
Thank you for your review. We can confirm your account has been escalated to our Head Office and as soon as we have an update we will be in touch. Delivery will take 8-10 working days from dispatch, but please be assured we will be in touch as soon as we have a further response. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
Waiting for an order from May, told yesterday (after 3-4 phone calls) 10/08/23 that I would now be getting a refund.
2
Very Poor
peterhahn.co.uk replies:
14/08/2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can assist you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Still waiting for part of my order from May. No updates from Peter Hahn. I have had to phone them to find out any information
2
Fair
peterhahn.co.uk replies:
28/07/2023
Hello, thank you for your review. We are sorry to hear you have not received part of your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assit you with your query, sorry for any inconviances caused Kind regards, your PETER HAHN Team.
The delivery time is far too long. 5-6weeks is ridiculous!
2
Poor
peterhahn.co.uk replies:
17/07/2023
Thank you for your review, We are sorry to hear that delivery has taken longer than usual, We have just implemented an entire new system which has caused delays with dispatching orders and processing return items we are working alongside our head office almost around the clock to complete all and any outstanding orders, Our delivery timescale is usually around 8 - 10 working days from the date of
Order from the 11/05/23 still not arrived and it’s 18/06/23. No courtesy message or update!
Very poor customer service
2
Poor
peterhahn.co.uk replies:
19/06/2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
Information on Jacqui E.
Registered since 12/08/2020
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Very poor customer service