I placed 2 orders through Lands End. I wanted to arrange for a return and the exchange of 1 item from 1 order and for 2 items from another. Lands End insist upon using Hermes who, in my opinion, are the worst logisitics company. From what I've experienced, heard and read, their couriers are 1) self employed, 2) are provided with unrealistic targets, 3) paid the worst in the industry and 4) seem

Good all round and the items I ordered were of good quality.