Andy T.
Online Shopper from Worcester
Has reviewed 1 order from 1 retailer so far

Experiences by Andy T. Customer reviews
My initial order was 'lost' by the courier but I only established this after extensive chasing of UPS and customer service. Initially, customer service team refused to resend the lost order stating I had to wait 30 days in case parcel found. After contacting customer service for 2 weeks it was eventually agreed they would send a replacement. The replacement wine arrived within the promised time
Fair replies:
Dear Andy, we are sorry for the inconvenience of UPS misplacing your wine shipment. Unfortunately UPS infrastructure is under a lot of stress due to the continuing COVID pandemic. We tried to solve this situation within the UPS framework and when that did not work fast enough we sent you a new shipment of wines despite the case still being under review by UPS. We hope you enjoy the wines!
Information on Andy T.
Registered since 27/10/2020
Occasional Shopper
Has reviewed more than 3 shops
High Flyer
Has reviewed more than 10 shops
Shopping Star
Has reviewed more than 50 shops