Covering the failure of your return process with your T&C is not customer oriented.
I ordered an item on 15 July. Two weeks later I submit a return request on their website. nothing back. I send them an email on 16 August to ask them where the return request is. They reply with an email on 18 August with the information to send it back and provide an etiquette. W
2
Mangelhaft
armtec.ch antwortet:
25.09.2023
Hello Benoit,
First of all, we would like to sincerely apologize for the inconvenience you experienced during our return process. We take your feedback seriously and want to provide an excellent shopping experience for all of our customers.
Our standard policy for returns is 30 days from the date of delivery. In your case, it was more than 50 days. We regret that we could not make an exception i
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Covering the failure of your return process with your T&C is not customer oriented.
I ordered an item on 15 July. Two weeks later I submit a return request on their website. nothing back. I send them an email on 16 August to ask them where the return request is. They reply with an email on 18 August with the information to send it back and provide an etiquette. W