For one of sellers I ordered from I found an excellent customer service, but I am quite disappointed with the return policy of the site.
Pros:
- customer service of the site itself - very well - I got a discount when I complained about retour policy (customer pays the return)
- customer service for one seller - excellent communication, satisfactory resolution
I have purchased BRAST 2in1 Benzin Vertikutierer & Rasenlüfter 42208 B&S, Bestellnr. 600104375/24.03.2023
which came with a broken part.
I wrote to the seller asking to replace the part but I had no reply in 2 weeks
_ NACHTRAG 29.06.2023
After a while, the seller sent the broken part, thank you, although they have never got in touch with us. So maybe they can work a bit on the communication part.
Pros:
- customer service of the site itself - very well - I got a discount when I complained about retour policy (customer pays the return)
- customer service for one seller - excellent communication, satisfactory resolution
Cons:
- the quality of the products
which came with a broken part.
I wrote to the seller asking to replace the part but I had no reply in 2 weeks
_ NACHTRAG 29.06.2023
After a while, the seller sent the broken part, thank you, although they have never got in touch with us. So maybe they can work a bit on the communication part.