Serena F.
Online Shopper from Essex
Has reviewed 2 orders from 1 retailer so far
Has reviewed 2 orders from 1 retailer so far
Experiences by Serena F.
peterhahn.co.uk
Reviewed on 15/05/2023
This company has an excellent array of items to choose from and I have been very happy to purchase both expensive and more modest items from them in the past. However, a return of mine has been deemed to be 'lost' by the post office and I am anxious about my refund. Despite phone calls and promises from PH this return, posted on 28th April and 17 days ago has still not been refunded. PH very
peterhahn.co.uk replies:
17/05/2023
Thank you for your review. Please be advised here at PETER HAHN we have just undergone a system upgrade. Due to this parcels are taking slightly longer to be refunded. If you still have your proof of postage, please email this to service@peterhahn.co.uk and we will request a refund in advance from our Finance Department. Our 0800 number is free, please be assured no charges will be made to your mo
peterhahn.co.uk
Reviewed on 13/05/2023
After posting my return parcel on 28th April it reached Exeter and tracking showed that is where it remains. Three phone calls later to PH and 16 days after posting I have received no refund. No PH employee has taken responsibility for following this issue through.
peterhahn.co.uk replies:
17/05/2023
Thank you for your review. If your tracking has stuck at Exeter then Royal Mail have lost your parcel. Please forward us the proof of postage and we will request a refund. Kind regards, your PETER HAHN Team.
Information on Serena F.
Registered since 08/10/2017
Occasional Shopper
Has reviewed more than 3 shops
Has reviewed more than 3 shops
High Flyer
Has reviewed more than 10 shops
Has reviewed more than 10 shops
Shopping Star
Has reviewed more than 50 shops
Has reviewed more than 50 shops